There was someone out front with samples and I tried the cinnamon sugar pretzel bite and liked it. I decided to get a bag of them. When I went to the counter, the girl was helpful about the types of pretzel products they have and the cost. they have some with pepperoni among other toppings. I got the cinnamon sugar ones to take with me. They tasted good and if you like a lot of sugar you will love them. However, it is a bit overkill for me. The pretzel was soft and like other soft pretzels I've had. It's not the best pretzel I've ever had but satisfied my desire for a snack. There were a lot in the bag which was $8.00 and I didn't eat them all. They got hard by the second day and had to toss them but did enjoy the ones I had. read more

Wetzel's Pretzels - bag of pretzels - Pretzels Near Me - Tucson, Arizona

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Absolutely disgusting experience at Wetzel's Pretzels today. My pretzel was completely raw in the middle -- doughy, undercooked, and inedible. I attached a photo because you can clearly see it wasn't fully baked. On top of that, the staff was rude and dismissive when I brought it up instead of trying to fix the issue professionally. I expect better quality control and customer service, especially paying for food that should at least be cooked properly. Definitely disappointed and won't be returning anytime soon. read more

Wetzel's Pretzels - Pretzels Near Me - Tucson, Arizona

Asked if the pretzels were fresh. I was told yes. Ordered the mini pretzels. I started eating the food and noticed hair strands in my pretzels!!!! DISGUSTING read more

Wetzel's Pretzels - Hair on food - Pretzels Near Me - Tucson, Arizona

An employee left a toilet stall (in a restroom adjacent to where the store is located), did not wash her hands, and walked into the employee area. I told one of the other employees that I saw that the woman had not washed her hands and the woman replied that she's not making the food so it doesn't matter. I said well, she passed by the food and she works in a food facility, so it does matter, the woman then told me well, there's a sink in the back room, where she just went. I said she still needs to have clean hands when she's passing through where you make and bake the food, and she said it doesn't matter because she's not touching the food. Three other employees stood there, listening to this conversation, and nobody said a word, which makes me believe that this location is absolutely filthy and maybe nobody washes their hands after using the toilet? Disgusting. read more

This place lacks customer service, the workers have a rude attitude for no reason and serve burnt pretzels.

amazing service and great food! 10/10 experience! always the first place i come too when in tucson.

This place is located inside park mall. I would not recommend them at all. Both times I've been there the pretzels are not cooked all the way (still too doughy) and the cheese tasted like they took reheated the cheese too many times. Yeah they come in little containers sealed with tin foil. I thought maybe it just tasted weird so I went up and told the customer services rep and she charged me ANOTHER $1.65 for the same damn cheese. I ended up throwing it away, when I went back up to let her know she walked away from me and went in to the back room. I will not be coming back here EVER!! Bring back the other pretzel place that was located in the food court!!! read more

Wetzel's Pretzels - a bag of wetzel's - Pretzels Near Me - Tucson, Arizona

One of my favorite places to get a quick treat. The cinnamon/sugar bites with icing dip are amazing! I tried the jalapeño bites with cheese which was good too. The portions are big and you will definitely have enough to share!The cheese was a little salty for my taste. They are usually fast and give out free samples. The employees are nice and make sure to have food ready for you so you don't have to wait too long for it. They also have frozen drinks and lemonade. I mixed the strawberry lemonade and blueberry, it was amazing! This place is in the mall so it's something quick you can get while shopping. read more

Wetzel's Pretzels - Cinnamon/Sugar bites and jalapeño bites - Pretzels Near Me - Tucson, Arizona

Absolutely Shittiest customer service ever, i work at the mall and used to frequent here allot, they have a punch card mall employees can buy that gets you a fountain drink with each punch, after all punches are punched you redeem the card for a pretzel. I tried to redeem my card today and in the rudest way possible the lady behind the register told me thats not how it works and your given the pretzel when you purchase the card...... Even though ive been explained the opposite multiple times, NEVER BEEN GIVEN A PRETZEL AT TIME OF CARD PURCHASE, and DONE THE OPPOSITE multiple times reedeming the card for a pretzel.... Oh well wont be getting another drink card or anything else from them for that matter. Do yourself a favor and head to the other end of the mall and get Pretzel Maker instead, much better pretzels and way better customer service read more

OK I need to preface this. I love Wetzel's Pretzels. In terms of a place to go to just for pretzels, I prefer Wetzel's to all of them. Now for this location. This place is always a hit or a miss. Service is normally slow and normally not very friendly. Most of the time the pretzels are cold and doughy. The frozen lemonade has a good flavor, but is so frozen that you take one sip and you only have ice left. The last time I was here though took the cake. I ordered a Grateful Garlic Pretzel. They looked at me like I was from another planet and I ordered something that had never been on their menu. It has been on their menu probably for at least the last ten years because that menu in front of the register has not changed. Then they tell me it will take them seven minutes to make. Ok, no big deal. I am not having a busy day and am perfectly fine waiting. So I wait for my pretzel and they are nice enough to bring it out to me rather than make me wade through the huge line of people. The pretzel is nice and hot, probably the hottest I have ever had from them and I am excited. I take a bite... and I find the top is undercooked and the bottom is burnt. The only way you can pull this off is if you put what you are baking onto an already burning hot tray, put it back in the oven, and then don't actually bake it for the full time it needs. I was kinda sad about it, but did not feel like fighting through all of the people to complain. Overall, one of the saddest moments I have had at a Wetzel's Pretzels. read more

Worst Wetzel Pretzel I have ever visited. The food has never been served to me warm. But, the lemonade tastes the same as at any other location and if you're hungry and don't want to walk over to the food court, this place will do. read more

Every time I go they have FRESH pretzels straight out of the oven. The staff is always friendly and fast. I LOVE this place. I grab a bag of bitz every time I go to Park Place. read more

Wetzel's Pretzels - Fresh Bitz & a Granita - Pretzels Near Me - Tucson, Arizona

Went in for just some Pretzel bites and a small lemonade. Menu was confusing with just a bunch of colorful pictures of food with no prices on them. The cashier worked me like a car salesman telling me she could get me two orders of Pretzel bites with an extremely large "fresh" strawberry lemonade for $4.00 and at the last minute tried to charge me $15.00. Ended up getting the one to split with my girlfriend with the fresh strawberry lemonade that is actually just lemonade with a couple squirts of disgusting syrup. The pretzels were extremely salty and the lemonade was way too sweet due to the syrup and ultimately made my girlfriend sick. Definitely not worth the eleven bucks when I could get basically the same thing at QT for a lot cheaper and would even taste better than the crap Wetzel's tries to pass off as food. read more

Terrible sorry half cooked pretzel - stick to pretzel maker in main food court. Service was bad - price too high and product was awful. Would be sent to firing squad if they tried to serve that $hi7 in Germany. read more