Only in the drive-through at this location today they had a person out by the menu sign taking orders and payment by credit card. He told me to pull through to Ling be on the right and I didn't have to wait in the long line of five cars. Alexis brought out my meal to my car, and was very courteous! Some of the BEST fries & I alternate between their spicy ketchup and regular ketchup. Both are devine! read more

Whataburger - Waiting in lane B in the drive thru - Burgers Near Me - Houston, Texas

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The managers at this location are incompetent. Avoid this place like the plague. Food is always wrong, cold, or burnt.

Terrible food and service. Didn't give me my astros discount then proceeded to not give me refund just gave me points. When I used the points they gave me chicken tenders that were so small I don't even think there was chicken in it just breaded. read more

My food was wrong, they weren't listening to why at I was ordering. They were preoccupied. I'm super disappointed in this newer establishment. I figured this whataburger would be really good compared to the older ones cause it's newer but i was wrong. read more

Service was horrible. We stood in line behind an employee ordering his food, which took over 6 minutes with no since of urgency or respect for other patrons. He is laughing and joking, asking the cashier if he has tried different items... very unprofessional, I am visiting from California and will never return to this location. I am writing this as I wait for my food... yes, I waited- it's after 11pm and I'm starving read more

Whataburger - Employee ordering food, no problem- right? If it doesn't take 7 minutes - Burgers Near Me - Houston, Texas

Just a flop. Terrible customer service. The burgers are so greasy. And the staff seem to be incompetent. Today was my third time trying this location. And it's the same thing each time. I will not be going back. read more

The food was okay, but the speed at which you get your food is just ridiculous. I waited over 35 minutes to get nine wings. NEVER AGAIN! This was high torture. read more

I like my visit at this location. The food was fresh it was great people that seemed like they wanted to be at work. They were very helpful and nice. I did go in to get my order. read more

A lot of Whataburgers have gone downhill in the past few years, but this one seems to have retained it's commitment to service and quality. I stopped by on "National Whataburger Day". Yeah, it was crowded, there was a line, and we were waiting, but of course that's going to happen when they're running a special. I was promptly greeted, they verified the name on the order, and they had it out to me in a reasonable amount of time-- faster, in fact, than other locations that were completely empty when I've come by. The burger was decent quality, customized to order (love that creamy pepper sauce) and the fries were fresh cooked. It reminded me of why I used to love coming to Whataburger regularly before some locations completely fell apart in recent years. read more

Whataburger - Burgers Near Me - Houston, Texas

On Sunday, we drove through here. They now have employees taking orders outside. The employee said they are trying to do The Chick Fil a thing. We ordered and had to drive up. We waited over 20 minutes for our food. Someone brought our drinks and after awhile, what we thought was our food. It was under the name of John which is the name we used. Unfortunately, it was another John's order. Nothing we ordered at all. I called the restaurant and spoke to Claudia. She was helpful and said she couldn't find our receipt. Thankfully, we put it on our credit card. She suggested coming back on Tuesday after 5 when she'd be there. I did just that and she wasn't there so spoke to the general manager. Rude. No greeting, no smile, nothing. I explained to her the whole story and showed her the bank charge. She said they could cook us the food. I declined that offer and told her I just wanted a refund. I told her she could put it back on our card if she wanted. She said she would have corporate do that. I told her no, that I had worked all day, went home, and drove back there as Claudia told me to get a refund. I told her what we ordered and the total came out a bit less than what they charged me. I showed her the bank charge again. She reluctantly agreed to give me my full refund. So, they must have overcharged me originally, brought us the wrong food, and made me come back for the refund which she did not want to do. I told her had I been offered by Claudia when I called on Sunday to have my card refunded, I would have taken that option. I do not mind when mistakes are made, that is life. I do mind how it is handled afterwards. Whataburger needs to take a page from chick fil a and their superior customer service. We will never go back to this location. Poor management. read more

Whataburger - Burgers Near Me - Houston, Texas

Fist of all the employees are super rude, second it took forever and third they got my order wrong, and I asked them to check it so they did , and when I got home my burger had all of the stuff I did not want. read more

Not to be confused with Whopperburger, which is basically Burger King. Or Wannaburger? which is the question that usually precedes a trip here for Barbi and I. This is the Whataburger right next to our house, and on several occasions they've done a great job with the food and it's been hot and delicious, and that's why I give them a good rating. However, I can't go above three stars because of the way they treat their employees in the morning shift on weekends - it's disgusting. The boss who is an older female is heavily abusive to all those below her, and since she's white and 95% of them aren't, it actually looks really bad on multiple levels. But even if everyone there was of the same ethnic background, it'd be very ugly to watch. It'd still get 3 stars for the high quality of food we've received here, despite that which I just described, but it goes down to 2 because sometimes the drive thru is very unreliable, for example when it looks like they're open, all lights on, and so on, and you'll sit at the drive thru for 10 minutes and nobody will answer. read more

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I just got home and I'm so upset that none of the things that I specifically ordered for my modified sandwich is not on here. I was charged extra for avocado (which is expected) however you'll see that in my photo, that there is no avocado. I asked for NO mayonnaise or Whatasauce and to add mustard INSTEAD. As you can see in the photo, they didn't add that either. Lastly, I asked for pickles to be added, and there was no pickles. I work in the food industry too, I get mistakes happen. This is still very upsetting since I did not get at all what I asked and paid EXTRA for. read more

Whataburger - Burgers Near Me - Houston, Texas

The food is amazing. The place is basic. The service was atrocious. Staff were talking amongst themselves. They made a mistake with our order but they fixed it which was ok but their attitude was much to be desired. The ambiance was your typical fast food joint. read more

When you walk out of the location on South Shepherd come on over here to the Southwest freeway. They run the place like an actual business here and the food was good. read more

I am updating my review based on a more recent visit to this location. I visit this location because I know it. That's all there's to it. Whataburger is everywhere, but this one reflexively comes to mind. Could it be that I really want to be in close proximity to Lakewood Church? Probably not. Most of the times I've eaten here, it has been at night and you can barely see it. This service ran a fair bit slower on my last visit here. It took longer to receive my order, though I do appreciate that they bring it to your table. The bigger gripe has been that there has been some apparent consolidation in the menu. I had gone in intending to order Whataburger's #16 combo that they had a few years ago. It was a grilled chicken sandwich with Monterey cheese and mild green peppers along with french fries and a soft drink. Instead, I had to get a Southern bacon grilled chicken sandwich that was being featured. It was fine, but not as good as the chicken burger in the #16 combo. There seem to be fewer chicken burger offerings and the ones that are crispy and deep-fried are immediate write-offs for me. That leaves fewer grilled chicken sandwiches with a nice ensemble of ingredients in them to choose from. I already mentioned that the service was good, despite their being busy, though most of the busyness appeared to come from the drive-through. Since this location has a clean and simple interior with good lighting, I am always a dine-in customer. Lastly, the prices are in line with the value received. So, I'm giving this Whataburger 3 stars. However, I'd say it's a strong 3 stars because I wouldn't argue too much with going back at some point. However, I wish that Whataburger would revisit their menu and combination offerings in comparison to what they looked like before. read more

We heard about Whataburger when we travel to Houston so we found one close by to try. We got the jalapeno & cheese whataburger, regular whataburger, avocado bacon burger, and fries. They were all pretty mid, as the young kids would say. Not uneatable but comparable to Mcdonalds quality in terms of presentation and taste. I thought it would be more in the league of shake shack or even in-n-out burger but no. Needless to say, the coworkers that recommended this place got an earful afterwards. Overall, this is not too special. Just an alternative to Mcdonalds. read more

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what-a-burger # 670 on feeder road of i-69 across the freeway from lakewood church is the best managed !!!!!!!, friendliest, courteous group of employees ever !!!!!!! great food !!!!!! & very clean - spotless !!!!!!! recommend to everybody !!!!!!! go check it out !!!!!! perfect 10 !!!!!! plus que parfait !!!!!! rbg wed 15 oct 2025 5:41 pm cst thank y'all !!!!! god bless y'all !!!!! godspeed !!!!!! food 5-star service 5- star ambiance - it's a what-a-burger, very,v ery clean !!!!!!! read more

Love Whataburger. Good food and good customer service. This location seem to teach the young people professionalism

I went to Houston Texas for a vacation from the east coast and always loved Whataburger I only get it when I go down to Texas or anywhere in the Southern part of the us. I went to this Whataburger every day that I was there which was 6 days the employees where very kind and new me by the third day and the food was delicious. Honestly I think Whataburger is much better than in-n-out in Texas and this location is no exception. Also there is barely any wait for your food you order and the bring it to you within 2 minutes. Overall this is a very good location read more

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Order taker was extremely rude. The gentlemen let me know he couldn't hear me, so I spoke up & he told me "dont yell At me" then proceeded to get another person to take our order. Ridiculous. Nobody apologized for the unprofessionalism. Horrible. The gentlemen also starred at me thru the windows as I made my complaint to the person he passed us off too. I work I customer service, McDonald's or whataburger. Completely unacceptable. He should be in a place that requires no verbal communication. Trash. read more

3.5 stars. Better service than most Whataburgers, tho definitely slower than the big fast food burger chains. Burgers are consistently fresh and delicious. Unfortunately, our fries had gotten cold in the 5 minutes that it took to get our takeout order home. Still, good quality fresh potatoes resulting in good flavor. Staff asks whether you want condiments, so good to be able to get the condiments that you actually want. read more

Came here for a quick bite after some day time fun nearby. I don't usually have anything bad to say about Whataburger but this one needs some help. From the time we ordered to the time we got our food, it took about 15 minutes. No condiments was offered either. I'll avoid this location from now on! read more

why does this Place have kinda low reviews it wasnt that bad I got A number 13 with gravy SOOOOOOOO GOOD and it was a bit full not to mentions the place wasnt that dirty. Overall it was Honestly Above avarage. read more

I don't know how and I don't know why but, this is the best location I've had in a while. I just got done eating from here two nights in a row and I'm not tripping about it. Straight gas. read more

God awful staff. Say their for 35 minutes for my order and it wasn't busy whatsoever. 2 breakfast items. Whataburger continues to decline in quality. Worker literally brought me my food and said "Hey this been sitting there for like 15 minutes" OK? Thank you for the cold food and long wait!! read more

A favorite that never disappoints. You can't beat a real fresh old fashioned burger. Staff are courteous and polite.

I went through the drive-thru and waited for 27 mins and only 1 car was infront of me. Never got to the intercom. I got out the line and went inside the restaurant. This employee was responsible for working the drive-thru, but she was out of uniform with a sweater on over her work clothes and had her earbuds in her ear talking on her phone and I could hear her saying..."boy I gotta go I been making these bitcxxx in drive-thru wait"..."boy stop playing, you know you want some of this coochie"..."come up here after 2 and I'ma give you some in the restroom". I asked her to take my order at the register and instead she said, "I'm going on break, they'll get to you damn be patient girl". She didn't take my order and didn't take the drive-thru orders either. I was utterly disappointed and shocked by her behavior. read more

I hit up happy hour with my former boss at Little Woodrow's in Bellaire on a Tuesday. Since we didn't eat, I was hungry afterward and looking for a quick meal. This Whataburger location was only a couple minutes away off of the feeder. When it comes to fast food, Whataburger is at the top of my list. If you don't like Whataburger and you're from Texas, you're not a real Texan. That's a fact ;) I've reviewed other Whataburgers and what puts them over the top for me compared to other fast food joints is that they're typically cleaner and better run than your McDonald's, Jack in the Box, Burger King, etc. and the food is better. This time around, I went with one of their limited time menu items: the buffalo ranch chicken strip sandwich. Similar to the honey BBQ chicken strip sandwich, this one comes on a regular bun rather than Texas toast and the sauce is different. The buffalo and ranch fusion worked well together and gave the sandwich a good kick and some nice tang to it. It did turn out to be a messy sandwich though! Whataburger--keep on doing what you're doing! read more

Unprofessional service. I said my order to the employee three times emphasizing that I would like large fries, employee clearly acknowledged the order, I paid extra for the meal and once I actually received the order and drove off, turns out they gave me small fries. When ordering the regular meal at other Whataburgers, the container and number of fries I've received is much larger than this, so I'm convinced they gave me the wrong size despite everything. Would not come to this location again. read more

Whataburger - Fries that are smaller than the regular order size. - Burgers Near Me - Houston, Texas

SLOW: I like the Whataburger burger, but they need to work on their staff's business ethics. went there for a drive through order, a regular order, not something they can't make, asked me along with 3 other cars to wait in the parking lot, we were waiting for a burger sandwich for more than 20 minutes! Then the server came to the car and asked about my order, apparently they missed the ticket, that's another 10 minutes! It's supposed to be a drive through not a wait-through! read more

Curses to Whataburger for being 24/7, for being ultra convenient to late night shenanigans, and for offering breakfast anytime. This location is no different -- serving to the masses in gut bomb Texas sized portions every day and probably every hour. The food is standard and the service is amiable, so what gives? The drive thru line. Whether it's your morning commute to downtown Houston or 4am with your DD and completely intoxicated, the drive-thru is slow enough to make you question the concept of fast food entirely. How does this happen? The staff is rather understaffed. And there lies the problem, the employees are constantly doing multiple things at the same time tending to a long drive thru and sometimes a clutter of rush hour eaters on the inside. Other than that, carry on with the breakfast taquitos (that aren't taquitos) and cheeseburgers made of cracktastic processed quality. read more

I don't know what they did but management has hired the right people here! I was greeted with a smile in the drive thru and service was full of yes ma'am and just plan manners. Never have I felt compelled to write a review before I've even tasted the food, yet alone about a drive thru experience - this speaks volumes. Thank you courteous employee Now the food- they forgot my bacon! Bacon and that I paid extra for! Bacon that would've greatly increased the taste of my grilled chicken sandwich. I'm so disappointed in the cook... 3 peices if bacon... Lost. For the sake of others, never ever ever forget... The bacon. read more

Whataburger - Neatly packed food - A+ - Burgers Near Me - Houston, Texas

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Im in houston for a work due to work. Decided to try this place since they compare it a lot with in n out. This is horrible compared to in n out. Only ate my meal so it doesn't get throw out. Never again. read more

I've never done any kind of food review in my life so this has to tell you a lot of why I'm writing this. 1 star is definitely beyond generous. I'm currently in the drive through line. It' 4:35am. I came here because it's the closest thing opened for food near my stay. Terrible choice. 6 cars in front of me. 35 mins later still 4 cars in front of me wtf??Took 35 mins to get 2 cars their order. Which means I'm stuck here in line because I already ordered for most likely at least another 30 mins. Worse drive through service and experience in my whole 31 years of living. Do not come here ever. read more

Whataburger - 40 mins in line and only 2 cars have been helped. Worse service in the history of drive through - Burgers Near Me - Houston, Texas

THE WORST EXPERIENCE. What a shame. My childhood Texas Whataburger is 100% down the drain. The food has never failed but the service, oh wow. During Lent they serve fish, and it's good. But when I'm told to wait 20+ minutes and upset about it the female employees response is basically "well it's your fault for ordering it" is not ok. Thanks for "remembering my face" and "I should have called ahead?" Isn't that the purpose of a mobile ordering app?? Which I used and still sat in the "yellow box of shame" if you've been to this location you know what that is. Never again. read more

If you are looking for a quick late night bite, do yourself a favor and skip this location. There is nothing fast about this food and I have never seen any fast food location move with less urgency than this location does. I understand it's a fast food place and you get what you pay for, but the service here is completely laughable. read more

Great food, awful service. Some staff can't be bothered with customers other options close

Manager and cashiers can't be bothered. Always hands me my food without saying anything at all and just closes the window. The other day she gave me a tea instead of a rootbeer and refused to take the tea back. I told her I only had two drink orders (I ordered two drinks) and didn't have room for the extra and she told me to figure it out. Today the same lady came out to yell at me to move my car forward when I literally spent less that 45 seconds to check my food that they mess up 50% of the time. Also shake machine is also down, if course. read more

I fumbled my large Rootbeer and spilled it all over the table and floor! Being a man who accounts for his actions, I said "if you hand me a mop, I'll take care of that mess." The Shift Leader was so gracious and told she would take care of it and offered me a replacement drink. Very professional and kind. Thank you for fixing my blunder read more