Potbelly is usually really consistent with the service, quality, and availability. My go-to sandwhich is the skinny white avo-turkey with extra lettuce, onions, and grilled onions and other fresh veggies! I order 1-3x per month on the app for easy pick up. This week they had a BOGO option, and the system was probably overloaded with traffic. Went into the store to place order and it was hectic! They were having a delivery, they were out of bread and tomatoes, instead of the bread they forced you to upgrade to the wrap AND charged the 50 cent charge. If my order has to be modified due to the store's issues/low stock, I do not believe I should be charged that fee. Nonetheless, I will be back. I know this was an off day for them and I'm sure the employees were just as frustrated with the situation. read more

I would give no stars if at all possible. I've had Potbelly at their Austin location but this was the first time in Houston. I ordered it through Uber Eats so I lower my standards slightly when doing so, but that part didn't even matter. The wrap I got first of all, while unwrapping, had a human hair within the layers. I was so hungry I honestly was just glad it wasn't directly touching my wrap so I moved past it, however, that isn't where it ended. The wrap somehow was so soggy and drenched that it was leaking and the wrap itself was disintegrating. Picking it up for the first time and it's already falling apart and let's not forget the fact I had put hot peppers on it, but I really, genuinely, know for a fact that nobody wants their wrap to be 80% hot peppers when they ask for hot peppers. I couldn't even finish the wrap, I tried picking them off and then it was just a soggy mess so I actually didn't even get to enjoy any of it at all. That was so beyond disappointing and it fell short of already lowered standards. I wish I took a photo but it met the trash can sooner than I could think of it because I was just at a loss of words. So disappointing, disgusting, and unreal. Don't eat here. read more

Really good , Good customer service! Didn't disappoint. The Fiery Chicken Sandwich sweet with a little bit of spice read more

Potbelly - Sandwiches Near Me - Houston, Texas

I fell in love with Potbelly's in college, and it's still a treat for me long into my adulthood. This particular location is super convenient, and I always have a great experience The interior and exterior are clean. There's plenty of seating and parking. The staff is friendly and helpful. The menu is the standard Potbelly's menu There are options for everyone. If you're super hungry they have heartier options, and if you're feeling just a little peckish, they have more calorie conscious options Some tips: I always enjoy the Wreck, but all the sandwiches are great. You can customize your sandwich in person or through the app. If you're super hungry order online through the app you can have it ready for you (pickup), and you can also get rewards. On your birthday you get a free dream bar or cookie. When I went they were out of dream bars so they offered me 2 cookies which was super kind. Also, they often run BOGO deals or double points days, so, keep an eye out Cheers!! read more

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I got 1 scoop of the MAC and cheese and you call that a bowl?! For the price of $6.59 damn near $7 dollars. Please fill up the container. Why can I see the bottom of the cup if I had 2 bites?! I know that is the standard bowl serving so I'm not made at the team member. I'm made at Potbelly CORPORATION for standardizing 1 SCOOP = A BOWL serving. I had 2 bites and that was it. The mac and cheese was not firm at all. It was mushy like porridge and there was some watery oil like substance at the bottom of the cup. Mac and cheese is supposed to be cheesy and firm. The Mac and cheese was also over cooked and tasted like a plastic bag. I know it comes FROM a plastic bag but I don't need to TASTE the plastic too. The cup of broccoli cheddar tasted nasty. tasted like old ,borderline, rotten broccoli was used to make the broccoli cheddar. The broccoli cheddar was mushy and in bits. Look and tasted goopy. It was completely unappetizing. For $4.89?!! I didn't finished eating the mac and cheese and the broccoli cheddar. I threw both of them away. It was wasn't worth the calories and I wouldn't want any of my family members to be deceived into thinking that the "food" was edible. The prices are barbaric. Honestly nothing at Potbelly is worth the prices that they're advertising. But I just great customer service every time I'm there. I get a smile with each sandwich. I'm not roasting the customer service. I'm roasting the quality of food the Potbelly CORPORATION is making the retail locations serve the public. HOWEVER, the big pizza melt sandwich was delicious! The meat was tasty and the sandwich was toasty! I asked for extra lettuce and they delivered! The turkey sub was just as good! I loved the amount of avocado added to the sub. A lot of places are stingy with their avocado. So I do appreciate the generous amount Potbelly uses. The amount of turkey used was also generous! Potbelly why did y'all change the balsamic vinaigrette?? It was perfect. I tried the new balsamic vinaigrette. It's not terrible, it's okay. But the old one balsamic vinaigrette was richer in flavor. It had more viscosity! It was PERFECT! Who asked you to change it? Is it a money issue? Go ask a bank for a loan and stop asking customers to fund an unneeded, unwanted expenditure! I didn't catch their names but the 2 team members that helped me were very kind and friendly. 10/10 customer service! I would return here for the sandwiches but NOT for Potbelly's mac & cheese, and broccoli cheddar soup. I would also like a refund of the bowl of mac and cheese and cup of broccoli cheddar. read more

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Ordered a Veggie Melt with no mushrooms and an Italian sub. Veggie Melt had mushrooms , and the Italian was missing many of the ingredients including the peppers, there was only meat. I usually enjoy Potbelly, but this was a complete embarrassment on their end. I hope this keeps them up at night. read more

I love potbelly and frequent it often. This was my first time at this particular location though. I don't like how congested the parking lot is but what can we do lol The customer service was great, my sandwich came out good and the cashier helped me when I made a mistake on the app so thank you to her! read more

Know a good belly? That is NOTBELLY It makes me wonder, have you GOTBELLY? Are you even able to SPOTBELLY? And have you even been to POTBELLY? The Williams Sisters won trophies a LOTBELLY My shoelaces keep getting in a KNOTBELLY I had another rhyme but I FORGOTBELLY So if you want a sandwich, go to POTBELLY Barbie charges to slide in her SLOTBELLY And we all know she is the hottest THOTBELLY She didn't get her perfect legs from SQUATBELLYS But she got nice and full right here at POTBELLY So all the Seth Green fans want that SCOTTBELLY And Hollywood could use a better PLOTBELLY Egyptians like that old Anwar SADATBELLY But me I go to Southwest Freeway for POTBELLY The cops all come here, yes even the SWATBELLY They want to date my Barbie? They CANNOTBELLY I'm the only one who can find her G-SPOTBELLY But for food that hits the spot, we come to POTBELLY WHAT BELLY? Not to be confused with Hotbelly, which is what Barbi has especially when she wears her tummy bling, and also what Britney is kinda famous for, those abs and all. I've recently discovered that as far as chains go, these are by far - and I mean by farrrr - the best sandwiches you can get. And this is one of the best locations - anywhere - of said chain. This location is great because of the employees. While they have a couple of apples of questionable taste, so to speak, they're generally the nicest bunch, generous, helpful, and with a couple of real gems working here. Not everyone working here has been nice to us, but generally it's been good. Location is hyperconvenient too, right off the SW FWY close to where we live. This is definitely one of the most delicious sandwich chains there is, in fact when it comes to chains in general, I don't think you will find a better chain than this one. Yes, it's nothing short of wonderful. And I'm shocked to say that, as someone who swears by my avoidance of chains for my regular meals. I come here *at least* once a week now. So why so good? Perhaps because it's from Chicago, and they're making Chicago style sandwiches the way they do, and would, back in Chi-town. They've managed to copy the model of that first sandwich shop in Chicagoland, making them just the way they did back then, and they're making them brilliantly. You can't really get much better than this from a chain. It puts Subway to shame. And all the others too, which themselves are far superior to Subway, but this is far superior to all of them... the Jersey Mike's and the Jimmy John's and the Which Wiches of the world. You could say that those are all the Wiches of Eastwick, and that the yellow brick road leads to Potbelly. So the Italian is the way to go, it's full of delicious spicy lunch meats that taste imported, and all the ingredients are wonderful. The hot peppers are everything, ask for extra on the side... same goes for the pickles. But every topping is excellent. But their pizza sub is excellent and also their chicken bacon cheddar as well. Delicious soups. Good cookies. Even the Gyro wasn't bad when they had it. I have nothing but wonderful things to say about them. Not to be confused with Porkbelly, which is way more hipster and way more expensive too, although this is pretty expensive. read more

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food is pretty mid overall tastes ok nothing crazy but the service was great and quick. read more

Potbelly - Mama's Meatball - Sandwiches Near Me - Houston, Texas

Bro, why are your pickup orders never ready? It's 12:25 and I ordered for 12:00 pickup and the shelves are bare.

$100 worth of sandwiches never delivered. My App said they canceled my order. Never received a phone call or text with a reason why. The manager said the order was picked up, but it was never delivered. Will likely use a different Potbelly next time - if I ever want to order from Potbelly again. Definitely do not recommend using them for delivery. read more

I come to this location few times a week. I like potbelly and specially stuff at this location they work fast and they are always polite. Definitely recommend them read more

This was my go to sandwich shop for three years and I will definitely miss them! Great food service, fast, clean and friendly!

Great food and location. Staff always goes above and beyond. Owner is hands on as well. Highly recommend.

I have a love/hate relationship with Pbelly as a chain. Their corporate mascot hasn't raped young children recently so in the grand scheme of things I feel like Pbelly is doin' better than Subway before you start taking their food into consideration. But Pbelly's corporate slogan is "You gotta get it Hot!" which is especially meme-worthy and seems to comedically make light of all the Americans throughout the course of history (prior to Harry Potter and season three of American Horror Story) that have been burned at the stake by the Christians for allegedly being witches. I guess in a certain way those alleged witches throughout history certainly did get it hot. Just not in the way that Pbelly intended. When I still worked downtown years ago I used to hide out in the Park Shops Pbelly location since it was an actual enclosed resto area with booth table seating to spread out with your laptop, files, and other things - instead of the more kiosk type of vendors that stuck you out at the mall food court-like grouping of tables. It was a sensible second chill office even if 40something (and then 20something) floors lower than your real one up in the sky cave. The relatively new location on Kirby just outside the Village is convenient at times when you are in that area. This one is just off 59 next to The Summit, which was disastrously rebranded from the Dream Team to Team Osteen. If ball is life then Osteen killed ball when he turned full court press into anti-gay sermons, to the tune of wild fanfare in the Houston area. I started off my Greenway Pbelly experience a bit miffed seeing as I could not find a parking spot anywhere near the resto on the western edge of the strip mall. After circling for a while I finally found one at the complete east end of the strip mall nestled up near the church. That is a helluva long walk. As Houstonians we are not a walking people, so this was a great offense. However, busy/tiny parking lot issues aside, once you step foot inside it is all good in the hood. This Pbelly is actually well cleaned and operated with an eye towards cleanliness which means this is a flagship spot for the chain. No two hour old sandwiches dot the landscape of gently used tables; every table is cleared ASAP and cleaned. There are not crumbs all over the place like Hansel & Gretel went wild trying to remember where they parked their car. Even the waiting line and the counter you order at are not sticky with spilled soda or coated with what I hope is mayo, or some other guy that frequented the Park Shops location really, really liked sandwiches even more than I do and he couldn't just simmer down as he waited in line for his A Wreck. Pbelly food is very standard which I like that the menu is the same in this town as any other town I am in where I am brought to a location of this chain. The main standout for the chain is the hot peppers. I am so masculine I tolerate heat well (all ladies trynna slide into my DMs now) but compared to Jimmy Johns and all other sandwich purveyors, these hot peppers are the closest thing to hot. I always order extra hot peppers. I never get it hot enough where I want it to be - hot enough that I am on the ground crying like a little bitch and need a trip to the ER - but this is really the closest I am going to get from a chain. So they crush it compared to JJ, Quizno, and other attempts at hot peppers. As far as the menu goes: the Italian is my favorite because I am part Italian Stallion. When I talk I use my hands. My hands emote in a way that would impress legendary actor/space lobster Harold Zoid and my hands make points when I am talking. This is 100% Italian related science. The Italian sammich, even in the regular size, comes loaded down with the capicola, mortadella, pepperoni, salami and provolone cheese. Add in some hot peppers and you got yourself a stew, baby. Pbelly takes a real chill pill on the pickle situation that angers Chris Porter so much in the deli/sammich purveying shop context. Unlike JJ, which amusingly my yelp biz photo of a JJ pickle is the lead prof pic for the Greenway JJ, I am not even sure it is an option to get one here. They were trying to shill the milkshakes pretty hard in line, and add avocado to your sammich for extra money, but they were not leading with the pickle game at all. Pbelly is an odd amalgamation of nu-deli in many ways. The hot peppers are a nice touch. The Italian sammich is pretty good considering the brand name doesn't end with a real vowel. Even better take into account the reasonable price point to get a huge sammich for less than $6. Ted Cruz attempted to speak Spanish on international television a few weeks ago with the ominpresent Donde esta la biblioteca? But Friendly Neighbor Donald is a more sensible man and I imagine if he ever attempted to speak Italian on international television he would say something more along the lines of Tu sei il sole del mio giorno. The Italian can make America great again. read more

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Great spot. Have tried the entire menu, and everything is tasty. I think what really makes potbelly is their toppings, especially the hot peppers and the horseradish aioli. Favorite sandwiches are the wreck and the chicken club. They also have great limited time sandwiches, get them when they come! Employees are nice, can get pretty busy around lunch time so I always recommend ordering ahead. read more

Best sandwiches in town. They never disappoint. My husband I religiously visit this location. They sandwiches are out of this world.

I had been disappointed by another Potbelly store before. I honestly wasn't even sure I wanted to order due to previous experiences. But I was here for an event and figured let's give it another try.... I was blown away! Quick and friendly, the customer service was outstanding (thank you Pedro). I didn't even know what I wanted, just described what I was looking for, when I got home and opened my sandwich it was perfect! This experience has changed my mind about Potbelly, I will be back! (In addition to the awesome service they were very clean, however I did not check the bathrooms). read more

Potbelly - Store front outside - Sandwiches Near Me - Houston, Texas

Placed an online order for a company lunch meeting. Food was delivered on time and everything was clearly labeled. Thanks for the great service and easy transaction. Will definitely order again! read more

Potbelly - Sandwiches Near Me - Houston, Texas

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Office order for lunch today. Very disappointing. The customer service was awful. We ordered 11 pick-your-pair at 7.99 per. The restaurant was very busy at pick up and after getting back to the office I noticed that we were charged $152.15 after we got an online quote of $93.69. I called and spoke to a very sweet girl that was helpful and she transferred me to Eddie, who told me that we ordered item by item and not as combos. This made the order total jump by almost $60.00. Absolutely untrue. I told him that this was not how the order was place and I asked if he was telling me that I'm lying and he responded with, "Well, are you calling me a liar???" Shamefully unprofessional and my office will never go back. We usually order from the location on Kirby and have never encountered such a lack of service. read more

Mario is super sweet! You hired a great and kind person and anyone would be lucky to have him as an employee.

Got my usual in a smaller portion: the skinny. Since I'll be getting some extra calories next door at Starbucks for dessert once I gobble sandwich. The guy behind the counter asked if I wanted mushrooms as an addition. Why not? That was a little different to my usual sandwich but it was good. read more

Potbelly - Great skinny sandwich - Sandwiches Near Me - Houston, Texas

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Cheap. Fast. Decently healthy. Friendly staff. Ok sandwich. Not bad just not as good as other sandwiches. I love on the receipt where they put, come back in the next day or day after and receive a free entree with a purchase of an entree. read more

The delivery driver is pretty much amazing. Oh and the rest of the staff is cool too.

Chicago Friend: Wow there is this place called Potbelly's that is the total shit.. Me: Oh really? What kind of food is it? CF: Sandwiches.. but not just ordinary sandwiches.. sandwiches from GOD. Me: Uhm.. ok.. so what do they put in these sandwiches?? coupons for free lap dances? CF: *Offended* Stop messin around man. These sandwiches are the total shit. Ok so when I saw a Potbelly open up at Greenway Plaza I got all giddy in preparation for a sandwich that was the equivalent of a lap dance from Carmen Electra. When I walked into the store I was expecting to see exotic sandwiches but they were just your standard turkey n cheese, italian, peanut butter n jelly, roast beef, etc. I had a serious WTF look on my face. Well maybe the salami has some crack or ecstasy in it to make my experience more carmen electra like I thought. After some deliberation I decided on the Italian and an Oreo Milkshake. The total came out to be around 6 or 7 bucks.. Not bad for a full meal. The sandwich itself was decent but not godlike or even remotely close to a happy ending at an asian massage parlor. I've had better sandwiches at Quiznos man! So basically.. a massive disappointment. =) Food : 6/10 Service : 7/10 Ambience : 6/10 read more

Potbelly - Sandwiches Near Me - Houston, Texas

The very best sandwiches in Houston they make there on absolutely delicious bread highly recommended.

The freshest food and great service, and a terrific price! I wholeheartedly recommend it great amount of meat and cheese!!

Came here after church on a Saturday night and went for my go-to Italian on white bread with double meat and man, Potbelly's always hits the spot! Appreciated the fantastic service as always from David, which makes this Potbelly's favorite in Houston. It's nice to receive a friendly vibe and great customer service from your neighborhood sandwich shop. Will definitely keep coming back! Thanks David! read more

Based on food alone, I love potbelly's sandwiches! This was my first time here in over 4 years, but it's still as good as before. Its conveniently located, their sandwiches are made fresh, toasted perfectly, and just overall a good sandwich. I get the turkey on whole grain toasted with everything, and added mushrooms. The hot peppers make the sandwich, so they're a must have. They have a nice selection of bottled beverages too, and apparently their cookies are to die for. Food=4-stars Unfortunately, I have to take away a star for the staff. The staff is neither friendly nor helpful so that's a con, for this reason I may try a different location such as Kirby. Their ordering process is somewhat slow but its worth a well-made sandwhich. Also they need to get bigger water cups. read more

Give these folks this potbelly location a shout out for their hard work. Always cleaning, and the place always looks and smells so good. They always have great menu suggestions including their new offerings, but when I say "surprise me" I'm never disappointed. Fast, efficient, very hard-working people here make this fast sandwich shop experience very pleasant. Sure it's another chain, but it's the least "chain" tasting sandwich you can get. Great potbelly location. read more

Why offer online ordering if the restaurant cant keep up with the demand during lunch hours. 40 min wait in my opinion isn't acceptable

Fantastic water! 10 out of 10 water! Amazing water! I love the water at Potbelly! I have been going to this Potbelly for many years and every time I go and order water, it always on point! Many people should get the water and experience amazingness! read more

Potbelly - Sandwiches Near Me - Houston, Texas

Not what we expected. Small overpriced sandwiches. Tase was absolutely fine but portion to price was very high. Atmosphere in shop was pleasant and comfortable. People were polite and friendly. You are better off at pretty much any other sandwich shop. The have just a few items that a typical sandwich joint don't like Mac N Cheese. read more

Walked in on 12/27/19 an hour before their closing time 9:00. Was pretty impressed at the superb customer service closing the shift. Pedro attended to us and made sure we didn't feel rushed and listened attentively to everything we asked for. You can't beat great customer service that makes you want to return again! I've been to other locations and I'll definitely come back here instead for my daily run-ins for lunch. read more

What I love about yelp is that you seriously get people who are brutally honest and unabashed about their opinions -- I mean, a 1-star review and a 5-star review for the same place? What gives, right? All I can say is that sandwiches inspire definite opinions. I generally hate getting sandwiches when I eat out, b/c come on, can't you make a sandwich for less than an 1/8 of the price? But for me, Potbelly's is totally worth it. $7.50 for a gigantic AWESOME oatmeal chocolate chip cookie (and I thought I was anti-oatmeal in my cookies, but this was all they had & I was splitting it with my sister), a sandwich, AND a Sweet Leaf. To me, that is none-too shabby. I went for lunch earlier today (Sunday), and it was about 3P -- surprisingly livelier than I'd ever expect a "fast" food place to be, but my order came out quick (and with great banter from the guys behind the counter, despite my complete lack of conversation-making skills b/c of my lack of sleep). I ordered the Italian, something I fell in love with a few years ago while I was in DC. I got the wheat, cut skinny - -call me crazy, but it was *incredibly* reminiscent of the uber-yummy brown bread at Cheesecake Factory. Okay, healthy, I'm not, but hey, I tried with the skinny cut! Anyway -- for me it ws perfect b/c the lettuce/tomato/onion/hot peppers combo didn't overwhelm the blend of meats (whatever that is), so the saltiness came out great; I love me some meat, so a good ratio of cheaper toppings (ie, veggies) to meat always says quality to me. Perfect. I swapped half my sandwich with my sister's Pizza sandwich, also on wheat cut skinny (thus what gave me the idea) -- you know, I didn't love it like I loved mine, cuz it was a little saucier (not tomato sauce exactly, but like picante-texture?), and I couldn't taste the pepperoni for the life of me, though I saw the deli-thin slices. But maybe that's also b/c (1) my Italian was like meats galore for me (not mounds, mind you, but a heart-healthy portion, I felt like) and (2) the mushrooms (and maybe olives?) totally made up the difference (like when you make a portobello burger). Still, I love meat, so I loved the Italian. Did I mention the cookie? YUMS. read more

I only can say one thing about this place. I expected it to be better. I was disappointed with the taste of the food here. I ordered the turkey breast sandwich with everything on it. When it came time to eat and I took that first bite it had no taste and it was not good at all. I paid good 7 bucks for the meal so I had to force myself to eat it and that was the longest uncomfortable lunch I have ever been in. Pot Belly places are good and I am sure there are other selections on the menu that may taste good, but not the turkey breast that's for sure. The service was not bad they treat everyone kind and professional but they were not on their game with the food that day Yuck. read more

I'm sorry, but I would be flat out lying if I were to even pretend that a Quizno's, or even worse, a Subway, could compete with Potbelly. Really, a Subway? Where the sketchy looking ingredients come out of a metal tin?! I get weekly cravings for both the roast beef sandwich and the pizza sandwich (tomato sauce, cheese, and mushrooms). Their ingredients taste FRESH and the staff is friendly and fast. The peppers are kickass. And no Quizno's or Subway I remember serves delicious Oreo milkshakes. Their chicken noodle soup (served Tuesdays, I believe) is scrumptious. And their cookies? Excellent, excellent, excellent. I've never been unhappy with my sandwich, and they have perfected the assembly line style of sandwich making so that it would be completely impossible for my order to get messed up. I'll stop gushing and just summarize by saying that under no circumstance do I plan on returning to a Quizno's or Subway if a Potbelly is nearby. read more

Maybe my standard of sandwich has been set too high by Brown Bag Deli and even Earl of Sandwich, but Potbelly's seemed just average. The bread, deli meat, condiments were all average. I had turkey + swiss w/ mayo, lettuce, and tomato and it was just a sandwich. I don't know what I was expecting. Maybe amazing bread or something... I guess the prices are pretty good-- $4.19 for a sandwich, you won't find that anywhere besides Subway. Even Quizno's is more expensive than that. Oh, the chips are good, though. They have a good variety of kettle chips w/ flavors like ranch and barbecue (that is, ranch and barbecue flavor, not separate)... I'll come back here again for a hot sandwich with more toppings (hot peppers really jump out to me) and we'll see if I can bump this up to four stars. read more

The sandwiches are tasty and generally healthy (unless you get the oil , which is worth the calories) but I gotta admit I frequent Potbelly for oatmeal chocolate chip cookies. When I tell my friends about it, they're like ew, oatmeal. I'd argue that when it's paired with chocolate chips instead of raisins, it's actually REALLY good. During my cookie crawl, I convinced my friends that this is worth including despite its deviation from the standard chocolate chip cookie. They weren't huge fans of the texture, which, though soft, is slightly gritty from the oatmeal, but I love it. There is an abundance of chocolate chips too. Unfortch, I was overruled, and it stands only at #5. Scoring: appearance, taste, texture (5 points each) Total score from three judges: 28/45 Ranking: 1. Tiny Boxwoods 2. Brown Bag Deli 3. Michael's Cookie Jar 4. Tiff's Treats 5. Potbelly 6. Paulie's 7. Boomtown Coffee I have a Potbelly in my office building, and it's an internal battle between health vs. gluttony every day. The way I see it, oatmeal is in a nutritional food group. read more

Skip it. It wasn't terrible, but the sandwiches are underwhelming. They failed to rock my world, much like Jimmy John's also failed. Both Potbelly and Jimmy are not much different from Subway. Maybe the ingredients are higher quality and fresher, but that's about it. There was nothing of interest to me at Potbelly. I think I had turkey, ham, and swiss. Decent deli meat, cheese, veggies, plain condiments, chips, sodas. If you're looking for something more flavorful, try Earl of Sandwich, Which Wich, or Lenny's. Maybe Brown Bag if they are closer to you than the other suggested places. read more