Service at the NB Whataburger was amazing!! If you go in, look for Malik. He took my order warmly and made my day.

This location never gets anything right. I order a grilled chicken sandwich, I get given a breaded chicken sandwich. I say I have my app open with a BOGO to use, they scan my phone for points and then charge me for the full two meals and getting told "we'll just use it next time". I have given this location so many chances to redeem themselves and there is always something wrong with my orders and attitude from the kids who there. With today's experience I will not be returning back to this location. read more

Nothing I hate more than going through the drive through to be rushed or cut off as I'm placing my order. I came here due to being on this side of town and decided to go through the drive through. As I was placing my first meal, I was cut off two times. After finally placing that order, I was asked, "is that all for you". I said no and continued to place the second meal for my order. I was cut off again. I was asked "will that complete your order"? I said no ma'am and continued to order the last meal. In the middle of ordering my third meal to complete my order, I was cut off AGAIN! I had to sternly tell her, that I wasn't done taking my order. The girl who took my order, Faith G., needs to learn patience and manners. If she did this to me, I'm almost certain she does it to everyone else who comes through drive through. read more

Total Jerks, ordered 2 small chocolate shakes and 1 peach one and got 2 medium vanillas and a small peach. Jerks

This place literally always gets something wrong, every single time. And no matter how many times you repeat your order back to them, they still dont get it right. read more

Awful location. I've ordered two taquitos and waited 45 minutes for my food. Even after I've asked nicely for my food after waiting 30 mins to an hour they still take forever. When it comes to service this is one of the worst locations I've been to and I love Whataburger. There needs to be some serious leadership re-structuring. read more

If you're Texan, you know how awesome Whataburger can be. This is the worst Whataburger I have ever been to, and I've been to A LOT. Management must be bad for years, because I tried it a few times through the years it's been here and every time it's bad. It could be so much better if the company would put a better manager here and get the employees to care, but sadly it isn't like that. Don't waste your money at this one! Go to the one in Bulverde instead - MUCH BETTER! read more

Why even take people's orders asking them what kind of food they want if you just give them what you feel like giving them? This place is such a joke. read more

I wish I could rate this whataburger 0 stars. Service is awful. Orders take years to execute. We wait in line for 50 minutes at a time with 3 people in front of us, & the restaurant that is supportively 24 hours is closed. Absolutely ridiculous. read more

This place is way slow... 2 nights in a row at 11pm and 10 cars in line no attempt to speed things up.. over 15 minutes in line.. this place needs new management or training!!! read more

Love coming to this location for quality food. My order is always perfect and the fries are steaming hot. The staff deserves a pat on the back for all the good work they're doing! read more

Whataburger - Kids meal! Tons of food for $4 ;) - Burgers Near Me - New Braunfels, Texas

If I could do zero stars I would. This location consistently gets the order wrong. I've never seen anything like it at any other location. You ask where the rest of your order is and the person at the window looks at you with a deer in the headlights stare. I had to get in the face of the manager to get the rest of my order. For such a great chain this location is abysmal. Stopped by again tonight. Nothing ever changes. Order screwed up again. Really don't know why HQ doesn't clean house at this location. read more

Typical Whataburger set up. The place was a bit dirty. Very few of the tables had been wiped down and had bits and pieces of food on them. The floor felt very greasy walking on it, like it had been mopped with a greasy mop when it was cleaned. Service was good from the employees however and the food was brought out quickly. Fries were good. Salty probably for some tastes but that is my personal preference. read more

I love this place, just like my husband used to make the burgers in the good old days. He was a technician at the time, but he could cook some good burgers. Whataburger's burgers remind me of sitting at the table with my husband and my dogs, Bingo and Loco, eating his burgers. Whenever I eat Whataburger, it puts me to tears to remember the good times. 10/10. read more

This location is sooooo slow. I dread having to go here. Today I was in line with two cars in front of me for 20 minutes. I tried placing my order on the app because I knew how slow they were and it was 20 minutes til 11 but the app kept crashing. I pull in to order at 11:01 and they will not make a BOB anymore even after I tell them the wait they have in their drive thru. They would not budge for one minute over time. They just don't care about their customers at this location and it shows. There is a McDonald's and a chick fil a on either side of them and with longer lines and I could have gone all the way through and gotten food in the time it took to move two car lengths forward in the Whataburger line. read more

Great service... just there was plastic in sausage biscuit. My cashier was Wyatt L he was very nice and friendly.

This has to be the slowest Whataburger in Texas. If you make the mistake to eat here and decide to do drive thru, make sure you have plenty of gas, reading material or some other form of entertainment because you'll be waiting a very long time. read more

I usually love eating here. I always get the number 1 with cheese and ketchup only and usually, they get it right. Today, I ordered the same (and it was correct on the receipt), but the burger had everything but ketchup and cheese. They had a rather long line, so I didn't feel like going in or through the drive through, so I scraped everything off and went home to put on my own ketchup. 5/5 speed 4/5 speed (today) 5/5 service 2/5 service (today) 10/5 shakes ;) I'll continue going here, and definitely recommend it. It'd be nice if my burger was right though. read more

Super friendly staff and I walked in at 11:00 am and they were nice enough to still serve me taquitos for breakfast. The chorizo taquito is my new favorite and I recommend getting the meal since it comes with hash browns and a drink. read more

Worst customer service I've ever had. So this was our order. Keep in mind we quite clearly specified multiple times that they were on TWO SEPERATE ORDERS. (1st order) 3 chicken strips and 1 cinnamon roll (2nd order) 2 piece chicken strip kids meal, no drink. Instead of small fries, make it medium. A medium chocolate milkshake and a medium fry. The employee working had trouble with comprehending that they were two seperate orders, but i don't blame him since he may have not heard us clearly on the mic. I have a problem with the manager. We get to the window and the total is $17 something, so we specify once again that this was two seperate orders and they had something wrong. Employee gets the manager to try and work this out, after 5-10 minutes of wracking her brain, the manager finally gets us our orders and we go. We get home only to find that they forgot the second order of medium fries! I am beyond pissed. read more

This is a great chain restaurant and this is a good location. Did you know they have whole wheat buns. Skip the fries and sugary drink and not too bad lunch spot..... read more

It quite sure why keep coming back to this location. The speed of service is abysmal and they never get the order right. We are big fans of Whataburger but this location is consistently bad. read more

Okay, I'm beginning to wonder if my hard of hearing husband could be part of the problem when we've gotten the wrong things in our order. I will give Whataburger another chance and hopefully it will be right next time. It's just that it was every time! Still great burgers tho especially the double burger, but I shouldn't have that so I suffer with a single. read more

We ordered an A1 thick N hardy meal. A meal. With also a breakfast burrito. When we received our order all we had was a very very cold burger and very cold small order of frys. read more

This place has really gone downhill since first opening. Drive- thru service is super slooooow. Check your order before leaving. Many times you don't get what you ordered. Such a shame - I love Whataburger. Perhaps it's a new management issue?! read more

Stopped on a Friday evening driving through town. Extremely friendly staff. The manager took our order all the while having a delightful conversation. He even came to our table while we were dining and checked on us. Another manager did the same. The restaurant was clean and bright. The condiment corner was stocked full and the drink station was clean. Wish we had this nice of staff at home. Keep it up Whataburger!! You rock!!! read more

First Whataburger ever to get every one of our orders wrong. Very disappointing for a Whataburger. I have lived in Texas all my life and eaten at Whataburgers all over the state and this one is the only one that has consistently gotten all of my orders wrong. read more

This location is SO SLOW. Just go to chick fil a or McDonald's, this place isn't worth the long wait for its "fast" food.

Unfortunately, this is one of the few fast food restaurants within a few miles of home that's open late/24 hrs. They screw up our drive-thru orders about 90-95% of the time, even after repeating orders back to us or after being asked if specific items are in the bag(s). After we get home, invariably, they've either left out dressings for salads, forgot the gravy for chicken bites, cheese is missing from cheeseburgers, they put things on burgers we asked to be left off or leave off things we ask to be put on the burgers. There's only two of us ordering, so it's not that complicated. Last night we ordered two small containers of gravy for chicken bites and fries but they only put one small container in the box and it was LESS than half full. Called the manager who said they didn't charge us for the extra gravy we didn't get then told me they gave me 4 oz with the order. There was less than 2 oz. The point was that I wouldn't have ordered the chicken and fries without enough gravy, but they don't understand that! They obviously either don't train their staff and/or they just don't care. Since most people could understand you want cheese on a cheeseburger, they must just not care. It's like playing a guessing game what you'll end up with when you order food here. But you can be sure it's less than you paid for! read more