Customer service is horrible, they ALWAYS seem unhappy employees. Most importantly they forget half my order EVERY SINGLE TIME. They do NOT like to make gravy apparently because they NEVER place it in the bags with my order I always have to go in after asking multiple times if it's in the bag. Then when I open the gravy it's cold and not even half way filled. Also , from an insider they never clean the grills properly and are filthy in the kitchen. I have the worst stomach ache after eating at this location. Will NOT be going back. Highly disappointed as I loved Whataburger! read more

Stop giving half A** food. Fries are always old, cold and seem half cooked. It's annoying! Place is trash.

I went in with a their75-year cup Whataburger, and I was yelled at "No Refills" so I did not use my cup. I ate and left with not happy. I will stop eating at Whataburger i did call the 1-800-628-2743 It sounded like they did not care to hear of my complaint. So, if they don't care at 1-800 who -Care why should I eat here anymore. May I recommend Mighty Fine or even Burger King. any place other than here. Thank you for reading my thought of this place of "No Refills" have a Mighty Fine Day. J.J.S. read more

Go have you a burger and see how it'll turn out. It'll be cold, the frys will also be cold. I guarantee your order will be wrong. Too bad, we used to like to gontobthis location in Stonehill. No wonder why Chick Fila next door remains the best!! Oh, before I forget. Don't bother complaining to the manager, they will not be remorseful.. read more

Never had it before and had to try it since I live in Texas. Hashbrowns are hashbrowns in my opinion as there wasn't much difference from others, it felt light on the salt which I liked though. The biscuit was on point and liked that I got extra honey cream spread as that was what made it great, the chicken was mild. If I can have a spicy Chick-fil-A with biscuit from whataburger it would be the best. I'll be back next time for just the biscuit as it was worth it for just that and they sell it separate. We did curbside and it was a lot quicker than other places read more

Whataburger - #25 Honey Butter Chicken Biscuit - Fast Food Near Me - Pflugerville, Texas

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I'm a big Wataburger fan, but this restaurant I has the worst service waited 25 min in the drive through for a cold burger and watered down tea. Said they were backed up. If you paid your employees better maybe they would value their jobs and be better. read more

Terrible service. Their line is terribly slow and the people working there have 0 idea what they are doing. Your food will come out wrong and they will give you attitude the whole time. They will also have you playing Tetris with your car in the drive through easily the worst Whataburger location. read more

I have to start this off by saying in over 10 yrs of being in ATX area when asked about Whataburger my reply/gripe has been the same. They are way too slow and it doesn't seem like they care to change that. But This week I been to this location twice and have had my food and out the door in under 8 minutes!! Tim the manager took my order today and I didn't get the associate name from a few days ago. Great Job Whattaburger Stone Hill!!! Keep up the good work!! I hope these two visit are an indicator that speed of service is being focused on at all locations. read more

This place is everything you can imagine and more. The shakes are creamy, I mean, really creamy and the burgers are amazing. The prices are reasonable and the service is what you'd expect from a fast food joint. The place vibrant and clean. The best thing is the food. read more

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Whataburger has the best apple pies if y'all could bring back the lemon pies that would be amazing, I was able to order my apple pie and be in and out, the people here are the sweetest read more

My food was fresh and I got the best service from Amber! Everything in the order was correct, will be coming back.

Terrible service. It took 40 minutes to get through the line, which is ridiculous for a fast food establishment.

Went to the drive thru and waited at the third window for over 40 minutes, called the store and was told "yeah we're super busy" and then after waiting another 10 minutes someone came and said they would remake the food, meaning it was never made. This location is always super slow but this was just stupid read more

Worst and slowest Whataburger location I've ever been to. I've been disappointed many times over a year span.

It takes them more than 1 our and 45 minutes to make a burger that's crazy first and last time to order from there if they do have less than one star, I'll put it read more

Whataburger - Do you call that fries ? It looks like from yesterday. And also, I'm missing my Apple pie what the fuck is going on - Fast Food Near Me - Pflugerville, Texas

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I ordered 2 jr whataburger with cheese, extra sauce. I got 2 dry ass burger after waiting for 14 minutes. My two favorite things are Texas and Texas. This last visit is going to make me a solid in and out guy. For clarification my burgers had no cheese, no mayo and no ketchup. I asked the guy at the window for 3 spicy ketchups and they even forgot that. I'm done read more

This review is long overdue; When I say this I'm talking all locations. Unpopular opinion: Whataburger is not all that..it's mediocre at best. Def not worth the long wait and after waiting forever for food that's "made to order" it def gets cold fast and all the employees look miserable which causes this to have a rude demeanor and poor customer service making the overall experience less than ideal. Recently at another location I had a decent experience so for that location I'll leave a separate review but on every occasion that I've come to this one it's horrible. The management and owners should def work on boosting the morale because clearly it's taking an effect on the food. read more

Whataburger - Fast Food Near Me - Pflugerville, Texas

Food was okay it's just the gravy that was the main part of the meal made my stomach turn looks very disgusting read more

Whataburger - Fast Food Near Me - Pflugerville, Texas

Horrible experiences are the only thing consistent here. Order online you wait ridiculous time even when your order is ready. The line is constantly taking forever and staff is rude or has attitude. Do yourself a favor and avoid it. read more

Waited more than 30 minutes for 3 potato taquitos. Everyone in the store is waiting and looks pissed. Orders are wrong. There's trash bags on the floor next to the fountain drinks. No straws. What a dump. What a joke. Do not go here. Do not give them your money. read more

Whataburger - a counter with bags of food - Fast Food Near Me - Pflugerville, Texas

Ordered a peppermint mocha iced coffee today... tasted awful! Tasted NO peppermint at all. Threw it out!

Tried using the mobile app to order, and it said to pick up in about 10 minutes. Get to the restaurant to be told the mobile app doesn't work and the order did not go through. Showed them that it charged my account and was told it doesn't matter because the order did not go through, and I would have to reorder. Also, I was told that the charge would be reversed. I guess I'll have to see if that happens. So, trying to cut down on wait time using the app did not work. Also, witness a couple of customers getting upset because they had been waiting over ten minutes to get their orders, which is definitely a long wait for a "fast" food place. It doesn't help that the lady at the register was sitting there eating pancakes. read more

I been hearing about this place from friends in Texas that is better than in and out. Fries were not that great. But the burgers was really good. It was sweet and spicy with bacon. Would definitely would do the burger again. read more

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Not what it use to be. I will never buy a,a "wheres a burger" again! Patty super thin and dry. Whataburger suck!

Jackson L made sure we got the whataburger experience and went above and beyond ... should get raise

I ordered a plain bacon cheeseburger. It was tasty (for a fast food restaurant) with their spicy ketchup. Other reviews mentioned long wait times. This was NOT my experience. I arrived around noon and it was incredibly busy. Lots of people on the inside, long line, and several mobile orders. To help with this, one of the workers came out with a handheld device to take orders/process payments. This helped tremendously and while I still had to wait a few minutes, it was not unreasonable. read more

Whataburger - Plain bacon cheeseburger - Fast Food Near Me - Pflugerville, Texas

***WARNING*** This location WILL mess with your food. I ordered what I thought would have been a simple order; Justaburger with cheese and an order of onion rings. The interaction was simple with no confrontations. What I got was a burger with so much salt that it crunched. This was ordered through the drive-thru. I have worked food service before and know to be respectful of those who handle food and do a hard job. Not sure why they deliberately ruined my food... read more

I know I'm about to upset a lot of folks with this review... I realize whataburger is a Texas institution, but WHY? My 4yr old wanted whataburger so like any good dad (especially a dad who wants his boy to eat so will get him just about anything if he'll eat it) I took him to go get it. Even at 8pm there was a big line at the drive through! Once I got to the order box I almost died laughing... I've never ordered here before... I didn't even know what they had! After dealing with the 1970s "wha wha wha" speaker issue I got my boy a cheese burger kids meal and me a double meat cheese burger. Both with fries and a drink. We took it home to eat. My burger was big... but just flavorless! Hardly any condiments, not much in the way of stuff on it... pickles, tomatoes, lettuce, or such... and just blah! Fortunately that's how my boy likes his burger... plain! He ate it all. What is the big deal?! I'll stick with In and Out! Although the fries were better... those I'll take! Sorry ... don't revoke my Texas card...I'll stick with the golden arrow instead of the orange W. read more

It's literally 5:50 AM and the doors are locked and it is still taking 30 minutes to get to the menu board and there is only 3 cars on the premises.. We do all understand that staffing isn't the same since covid but when you see 3 staff members just chilling and not helping people it's pretty uncomfortable. The district manager has to know that it's a issue because he sees the reviews but I guess he is using covid as reason to continue to offer lack luster service. read more

Went to lunch today to try the Spicy Chicken sandwich. I ordered it with Mayo only. When I got it the mayo was hardly visible. The sandwich was very good regardless. The fries are always good but really need some salt that was not included in our bag. My Wife loved her meal deal. I still love Spicy Chicken sandwiches and without naming my favorite I will say the place starts with a W. read more

Slow service, one employee doing everything front and back. The food was cold, ambiance was mid. read more

Whataburger - My food after one hour - Fast Food Near Me - Pflugerville, Texas

i walked in and had about 3-4 people look at me waiting to order, waited about 15mins before someone came and took my order. once my order was taken i placed my card on the table to use to restroom. while walking back from the bathroom i stopped to order a sauce because i forgot. i saw a lady walk out with my food and i tried telling her it was my food but she ignored me and kept walking and placed it behind the counter. when i told the lady who took my order for the sauce she grabbed my sauce but not the food. all in all this is the worst whataburger i've been to. completely wasted my lunch break here. read more

Nothing exposes the revolting realities of baser human nature than an understaffed Whataburger losing power during Saturday lunch hours. Online order customers entering the premises, shouting reports of 40 minute waits in their numbered parking space, only to be told the grill is temporarily out of commission. Patrons at the counter in disbelief, urging staff to find a way to conjure up a double with cheese. A growing drive-thru line, with drivers unaware of the predicament. As a service to My Fellow Man, I walked the length of the line from the door to my car, waiving at drivers to roll down their window so I could deliver the news. You'd be surprised how many people simply won't acknowledge someone trying to get their attention. I did hang out for a few to witness the chaos, but thought it prudent to bail before a full scale riot ensued. The shift manager will be telling stories to his grandkids about that day. read more

My goodness slowest restaurant in tx.Horrible service stayed in line for 30 min drive tru and then they forgot some food had to go in and get it.walk in bunch if kids playing dancing,sunglasses on.Where is the manager sorry wataburger clean it up horrible sad sad read more

This location makes a really good burger but the customer service is hit or miss. Some of the employees here always seem bothered to be working, phone here is never answered & the employees get bothered whenever you ask for any condiments, you would think it comes out of their own check with how stingy they act read more

Always friendly and ready to serve you! Love the Burgers and the Chicken Tenders. Food is great!

This WB location needs help. I pulled up to the drive through today mid-afternoon on a Sunday with about 4-5 cars ahead. Usually, this is no big deal at a WB. But, I sat in the line over 20 mins with no movement ahead. WTH? So, because I could, I backed out and went inside. A moderate line was again ahead of me. The first thing ai noticed was a single, young girl taking the orders with "0" enthusiasm or smile; who in fact, shrugged her shoulders at a co-worker who came to speak with her (I assumed it was her manager). She then stepped away, and the other employee, a hooded male, took my order. He asked me how my day was going, at least. After that, I sat in the lobby waiting for my order with several others and watched the chaos going on in the kitchen. Apparently, orders weren't going out and a raised male voice then boomed that the staff should "get going; things were backing up". I watched a full kitchen of staff giggling with each other, standing around and looking very lost about their duties. A very bad look for the location. Management needs to re-evaluate the staff and get things back on track here. read more

Took an HOUR and some change for our order. Messed up 2/3 orders. Missing the gravy, first time having patty melt doesn't even have the "sauce". Cold fries, one Order has cold cheese. You'd think after an hour of waiting your food would be fresh. read more

Whataburger - a sandwich with meat and cheese - Fast Food Near Me - Pflugerville, Texas

Terrible customer service. Drive thru slowest ever. Line inside nobody acknowledges customers. Employees all teenagers on their phones not working. Failure all around. Go get some customer service training next door from Chick fil a ;) read more

This is the last straw, 0 stars if I could. After a long day the wife and I were really looking forward to a #1 and #2 combos. Usually this location is packed but today we pulled in and got to order right away. So far so good. We get to the window the young man verifies our order. Again so far so good. We get our food and start heading home. The food smells good and I can feel my mouth getting watery like Pavlovs dogs. We get home set the food on the counter and I hear my wife yell...WTF!!! And this is where everything goes from good the Bad. My wife doesn't normally drop the F bomb so I knew something was really wrong. I look in the bags she was starring into, I see burgers, I see ketchup, I see a straw, but I don't see any fries. The look on my wife's face said it all, they forgot the fries. How do you forget to put fries in the bag? As I'm writing this my wife is inside giving them the business. Don't mess with mama bear when she Hangry. Unfortunately this is not the first time we've had issues with this location. We ask for no onions and we get onions, we ask for a coke and we get Dr Pepper, or we ask for a large and we get a medium. This is the last straw, we won't be back to this location. Which is sad because we love Whataburger but this location just can't get it right. read more

Whataburger - No fries!....wtf! - Fast Food Near Me - Pflugerville, Texas