What-a-burger is an awesome place, but this one is absolutely terrible. The only thing that is consistent is they are going to mess up your order at least twice before they get it right. Give you horrible service, and not have any general cleanliness. Highly recommend finding a different one to go to. read more

Don't ever eat heat after 12. I had to wait over an hour just to get honey butter chicken biscuit and jalapeño biscuit. Unacceptable service terrible experience read more

Most establishments would cringe to see a bus full of high school kids enter their doors. This Whataburger welcomed us with a smile and pleasant conversation. All 26 of my athletes as well as myself and the bus driver were served and happily eating within 10 minutes of completing our order. (Very important when traveling with teenagers!) The restrooms and dining room were both clean and well maintained. Both the store manager and the district manager asked about our meal. Well done and thank you! read more

Worst experience I've ever had... EVER!!!! Waited 45 min after we placed our order. It's whataburger between 10:15-11:00 on a wed night. "Please pull up and we'll have it right out." We waited another 20 min when we finally went and banged on their door until they gave us the wrong order. We gave it back and waited another twenty min only to get the same exact wrong order. The manager hid in the back and only came forward to unlock a register to give us our money back. Oh wait, the wrong change! You can keep it whataburger. The most incompetent people I've ever dealt with, and I've been in the service industry for years. Wendy's was actually one of my first jobs. I understand how things work. Awful awful experience. Do no waste your time!!! read more

Where shall I start? Okay, the good first. Two girls at the counter helped my family and I J and RA. They are rock stars. They were taking so much crap from other customers that it was ridiculous. In their position, I'd have started throwing food and cussing the customers out. They are where the good ends. Now the bad. The restrooms were two tiny little stalls that opened directly into the dining room. Gross. My daughter never got her drink cup. It was a kids meal...with beverage. The ice machine was broken. A young man was dumping ice by the bucketful so that the customers could have cold drinks. Did I mention that the dining room was only 62 degrees? We were FREEZING!!! Other people complained to the manager ( more on her later) and she just looked at them like they were crazy, and said "well I don't feel chilly". HELLO! You're in the kitchen. Duh! Lots of people came and went with their food while we were waiting. FOR 25 MINUTES. After nearly 30 minutes with no food, I went to the counter to get a refund. The girls at the counter apologized profusely while attempting to get me my money back. Mid transaction, a voice from the back barks for "J" to get her a$$ back into the kitchen. It was the manager (a dark haired woman, maybe 40 years old), who then proceeded to SCREAM and curse "J" out because she was refunding my money. Poor J came out of the back nearly in tears because of this. Apologizing yet again, she handed my cash back to me. I told her that she shouldn't apologize because she's working under poor management. It was a wonder that the girl didn't burst into tears, I felt so bad for her. I have the owners number, after he/she gets my call, hopefully this store will be ran right. Meanwhile, my family and I fled to the chicken place next door, where we were inside less than 5 minutes before getting our food. read more

Worst drive thru service i've ever experienced. Waited an hour and then they forgot 4 waters

This is by far the worst Whataburger I've ever been too. You are in line forever and then they always get your order wrong.

I love Whataburger, but this location is soooo slooow. Dining room is clean and service is really friendly (generally), but I wish they could throw my burger together faster. read more

This is the worst Whataburger that I have ever been to. Seriously.... It's so bad. Rude. Slow. Poor quality.

Pathetically slow, every time i come, drive through or not. All employees are just walking around talking and using their phones.

Service was terrible. Took over 35 minutes to get our order of biscuit & gravy and a potato taquito. When food final arrived it was biscuit & gravy and a bacon bob. Others were waiting just as long for their orders. read more

In a town often associated with crazy branch-davidians, I'd say Whataburger does an awesome job of rising above this reputation. I only wish we had these in good old Kansas. read more

This was a good freeway stop on Hwy 35, clean bathroom and clean restaurant. They were pretty fast and professional considering how slammed they were. Makes for a good rest stop on a long road trip. Employees were friendly and helpful. Well managed store. Whataburger burgers themselves are a step above McDonalds, but never rise above average. When in a desperate pinch on a hot road trip, Whataburger will suffice for a quick cheap burger and a soda. read more

Second time I have been here when on my way back to Dallas. I get the Monterey melt with no veggies and they always put veggies. Make sure you check your order before you leave the drive thru. read more

Do yourself a favor and avoid this location. I'm guessing most customers here were first time, like us and didn't know any better. My friends and I were heading back from New Braunfels to Dallas and decided to stop for lunch. We walk in and there are several people in line and only one cashier. Eventually another worker decides to take orders. I walk up and she is the most rude and it is obvious she is bothered that she even has to take my order. Her attitude, tone, body language. She gives me my change back by throwing it into my hand causing money to go over the counter with no apology. Then we ask for unsweet tea because it was out. The girl took the canister to the back and walked past us at least 3 times and never brought any tea or gave us an update. Finally we asked another worker, who was very nice, the status and he said it would at least be 10 minutes. Good info the original girl should have told us so we weren't standing there waiting. There were several other negative customer service examples in our visit, but this review would be a novel if I included them. The food was just okay, fries EXTREMELY salty. This place was very weird. It was as if most of the workers hated their job or had zero customer service training. This place needs an overhaul. read more

Horrible. Takes so long to get your food. Has happened multiple times. I had to drive out because I was so fed up. Be warned- this is NOT a fast food restaurant! read more

Veggies not good but chicken burger was really good. This place is cheap too (meal with fries and drink) cost only $6.

Had my usual bacon cheeseburger. OK but now that I've eaten there I can handle not eating there again.

Absolutely the WORST Whataburger in the state of Texas!! Incorrect orders, poor service, unfriendly staff, extensive wait time. If you are in Waco go anywhere else but here!! read more

I give this Whataburger a zero! My biggest complaint is that the service is EXTREMELY SLOW!! They also have gotten my order wrong every time I have gone there. This place needs to get their head in the game. It makes me not want to come to whataburger. At least In-N-Out gets my order right. read more

It was great. Every whataburger is great. If it is your first time to whataburger be aware that they use A LOT of mustard, so just ask them to leave the mustard off. read more

Waited 25 minutes inside for 3 burgers and a salad. Wanted the experience to be better before leaving Texas

This whataburger has the slowest drive thru service I've ever experienced. They get my order right maybe 1 out of every 4 times i go.

Every single table was dirty at 7:33 pm, just like it was one month ago when my husband and I ate here. Order was correct but still doesn't look like the commercials on tv. Unsweetened tea tasted like coffee. It's barely half full with customers. This place is NOT living up to Whataburger standards!! read more

Food tastes good but the fries are never fresh. I don't come to this location if I can help it anymore because service has gotten extremely extremely slow (why should I consistently be in a fast food line for 30+ minutes with only a few cars ahead of me). If my food is going to take forever, logically it should at least be fresh. read more

I have been to this location plenty of times and the drive through line is run completely wrong. There seems to be no systematic way that allows this Whataburger line to run smoothly and quickly. It usually takes atleast 25 minutes to get my order out each time I go. When I went today, not only was the line very slow, I was given the wrong drink, my burger order was incorrect, the fries were soggy, I was not given a straw, and was given no condiments. I watched the employees walking around and giving drinks to the wrong cars and getting mad in front of the customer when they messed up. I was very displeased. I would have been alright about the wait if everything else about my order was okay. I only give it the second star because the food is usually great. read more

Worst Whataburger ever!! They need to get it together! We waited in line for over 30 mins and had people behind us leave one right after another, we had to "pull to the side" to let them out. read more

Wow, worst wait time ever for a Whataburger restaurant. Many other customers that came in after us were waited on before we received our food. Then the manager was snarky and rude when we told them what had happened. We waited for 45 minutes for 3 burger meals. Will not ever go to this restaurant location again. read more

Worst Whataburger on the face if the Earth. If this had been the first time is ever been I would NEVER come back.

Really don't understand how it take 30 plus minutes to make a burger. Has some major issues with their attitudes also. Place should honestly just close read more

Awful service; I am a college student and waitress and I understand the food industry and this specific location has never once gotten my order right in the past few years I've lived here. read more

Sitting in the drive through line, there are two and apparently I chose the wrong one. I have been here 20 minutes. In that time I have watched 6 cars that got here after I ordered my food place their orders, get their food and leave. I could have sat down at a sit in restaurant on my lunch break, but I wanted "fast food". Instead, I'm trapped between cars watching loads of people come and go while myself and other unfortunate souls waste our lives away, smh. Is my food still going to be hot after a 30 minute wait? Worst experience ever. read more

Is there a Whataburger in Waco or the surrounding towns that can get an order correct? I think not. Order 2 Sausage BOB meals paid for meals but no hash browns. Other locations are just as bad. Usually we are 2 sausage BOB and 1 Bacon BOB and we will get 3 sausage or 3 bacon. All I can say is Whataburger Wow?!?! read more

I love Whataburger but this is the slowest one I have ever been to. We've been in the drive thru for over 15 minutes just for a Diet Coke and milkshake. In the meantime, we watched the drive thru line at Chick Fila next door serve at least 40 people in the same amount of time. read more

This was an absolutely horrible experience. There were 5 workers just staring at me and wouldn't take my order. I walked out after waiting for 20 minutes with no service. read more

Ridiculous wait time....I understand it is basically on Baylors campus but at 10am or 3am or 3pm or any time, the wait time in the drive thru or going inside is just way too long. They also gave me sausage instead of bacon on my breakfast on a bun. Again, I understand it's on Baylor campus, but they need to hire more staff, or improve efficiency somehow. read more

Don't let the brand new building fool you- this whataburger is horrible. You're guaranteed to be greeted by one of the most uncaring fast food workers you'll come across (typically not a WORD is spoken, you're just expected to place payment in their outstretched palm). After you pay, you're guaranteed to wait at least 30-45 min for your food which WILL be cold and awful. read more

June update---Edit...I see the owner is tearing the building down to rebuild a new store to be competitive with the burger competition in the zone. Waste of money...New Buildings do not sell food, quality staff with a good work ethic does. Look next door at Chic FilA and McDs. One is banking several thousands a day with a great team...the other is passing out dollar items as bums skulk out in the drive thru and people who can't get an order correct are trying to figure out how to use the POS machine. Crappy place. I usually love a Whataburger so I stopped at this location. Bad move on my part. Place is poorly managed for sure. Frozen burger patty was pinkish but I could not get a french fry response so I ate a few bites and tossed it. The Manager, a "Little Richard" lookalike must have been in back grooming while the four counter people stood around and chatted about weekend plans. My fries were about 1/2 filled so I asked the ketchup passer person for more. She said, she would check on it. She never came back. Co-workers and her were too busy talking about other more important matters such as his and her social lives. Franchise name and location brings them in and pays the bills. No brand name or across from a large university...this ship would sink on quality alone! Try another location...this one sux! Btw...did wash my hands, probably did more hard than good since the guy's RR was filthy. read more

I've been going to Whataburgers all over Texas my entire life and this is consistently the worst one by far. On our most recent visit there, we waited about 45 minutes and never got food, and we noticed that many people who had ordered after us were getting their food. When we asked about it, the employee walked away and was very rude. I said something to the employee and he started getting aggressive and the police officers that were there stepped in to restrain him...they did not say a word to me because I was literally just waiting on my food. They asked us to leave after finally giving us our money back, we never got food, not even a free small fry, not even a coupon. read more

* I recently went to the Whataburger restaurant in Waco. When evaluating a fast food restaurant, I judge it on the follow criteria, price of the food, quality of food and service. Whataburger's strong point is the price of the food. A full meal, burger, fries and a drink are only around $6 which is a great value. However, Whataburger fails in the aspects of quality of food and service. Food is very average, subpar compared to other fast food restaurants of the same price. It is not bad, but if you are looking for a high-quality burger I would look somewhere else. Service is mediocre as well, food often takes too long to come out and I had to remind them of my order. However, employees are decently friendly and professional, but you can get better service at competitors such as In-n-Out. Overall it is good enough but not an attraction to go there. Overall Whataburger is a decent restaurant, but I would go to another competitor over it when making the choice. read more