Made an appointment online for this morning, came in to get 2 tires & was given attitude for "not making an appointment and checking what tires we have in stock". There was only one choice of a brand that I have never heard of. No other suggestions or recommendations were made by the guy helping me. I also made sure to indicate online that I would be waiting for my vehicle and he flatly said "so you're leaving your car right? We close at 6." That was more of a statement than a question. Also, I had to repeat myself a few times since apparently his mind was clearly somewhere else. After 20 minutes I decided to take my car down the street to another shop. What horrible service! Can I give negative stars?! read more

I've been going to this place for years. We discovered it by chance when our tires were stolen. The staff are helpful, especially Jay. He is very friendly and honest. The staff will accommodate your time restrictions (due to work schedule) provided you let them know when you schedule and give them ample time to work on your vehicle. They work fast and are forward with information and money saving opportunities. No, not just selling points. More like available options that make sense. No pressure either, which I appreciate. read more

Wheel Works - Vallejo Wheelworks on Sonoma Blvd. - Tires Near Me - Vallejo, California

So, I take make car to get 2 front tires today at 12. Pick the middle price not cheap , but not expensive either. The gentleman at the counter said 2 hrs he would call, note on the door said they were closing at 5 due to staff meeting. So, by 4:30 no call, I have someone drop me off and notice my car was on the rack. Still waiting for 30 minutes. I walk up to the counter asking how much longer, and the reply was " we only have 1 tire‍ would you like us to put it on? No I came for 2 tires! Him: well you can come back and get other tire at a later date. Me: no thanks not going to work for me. Him: well you can get the primal tire but it's not really that good. Me: no thanks. Him: well we can sale you the more expensive ones but you have to buy 4‍. Me: you said I don't need back tires, why do I need 4? Or we can rotate them sir it's bald!!!! Please just give me my car and I'll go elsewhere!!!!!! Are you kidding me! You could've called and told me, so I could've went somewhere else before everything closed read more

Wheel Works - Tires Near Me - Vallejo, California

I'm glad I didn't let the reviews discourage me from visiting. I came in for a tire repair and ended up having to get a new one. They were super reasonable, accommodating by allowing me to leave the tire and finish errands. Less than an hour passed and I was called back so that they could put the tire back on. They were super nice to me and my kids and even put on cartoons. Jay helped us out and was real down to earth. This will be our new go to spot. read more

STAY AWAY FROM THIS PLACE!!!! We came to this place after trying to plug a nail hole in our tire. We specifically asked if they could patch over a plug that didn't work. They said yes. Took our info, took our car to the back. Then after 40 minutes the guy comes back to tell us that they can't patch over a plug. So then I brought to his attention that we were told that it could be done. Then the guy says that we either buy a new tire or he couldn't help us. We asked for our keys back but he handed us some papers with a new estimate to sign. Which we refused since they hadn't done anything to the car. He then refused to give us the keys back and attempted to block the exit with his body. He said you are not leaving this place until you sign these papers or I'll report the vehicle as stolen. We said to go ahead. He then proceeding to cursing ya out. Telling us to "get the fuck out of his place" These people wasted 40 minutes of our time to attempt to patch a tire to just tell us that we need to buy a new one. Then the guy basically tried to block my husband from exciting the office because he refused to sign a blank paper. Then he refused to return our car keys saying he was going to report it stolen. To which I said to go ahead since he was being so disrespectful. Then the guy proceeding to cursing my husband and I telling us to "get the fuck out of my property!" We kept asking if that's the kind of service that wheel works provides. But he just kept cursing and attempting to approach my husband in a threatening manner. So we managed to get our keys back and left. We have never been more appalled by a business. They should be ashamed of themselves for treating customers like this. And hiring people who don't know how to give good customer service. We were professional until the end but that man I believe his name is Ron needs to be fire. I took a picture of him and will be reporting him and this business to the bbb. read more

Wheel Works - This is Ron. Aka the asshole guy who cursed at us. - Tires Near Me - Vallejo, California

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I called today 09/30/20 and confirmed they are still open for business.

Helping customers should be number one priority if you claim to be the "manager (13yrs)" on any business of course. Now can somebody explain this to the service manager ("Ignacio") at Wheel Works in Vallejo. Let me tell you, been going to this business for the last 7 years for service, tires, etc, for all my vehicle (3) unfortunately this stores I guess has a reputation to rotate service advisors and managers frequently, don't know why but they do. They had good managers that are people persons and for some odd reasons they don't last long. Now don't get me wrong, in business you can be good with people and make no sales, etc.. I got it, they have to go, but then you get the a$$ holes type of self claim managers, that are self centered, egotistical, doesn't car for the customer or the store only him self, the one that won't care what you say because you are here listening to him talk, the one that will tell you is "his way or the highway", that my friend is what I encounter with Vallejo Wheel Wooks, and the so claimed manager "Ignacio". The individual (Ignacio), lack of ethnic value and professionalism, I did not trust him to work on my vehicle and cancelled everything, he was rude, arrogant, bad customer service, this individual should take some kind of training on Customer Service before he can work in Management. As a retired military this are the type of individuals I would like to sacrifice on a battle field. No respect for others, or at least a bit of courtesy, this guy is bad business and I won't take my vehicles, or recommend anybody to this Wheel Work if his still working there. Just remember the name... "Ignacio". read more

I had to wait for 2 hour, just to change oil. I saw this business name online and I gave it a try. I asked the attendant what it tokks so long and he said the guy working on my car was on break and he mentioned that it will make it easier for me with the time if I go to a libe oil centers. read more

My side of the story: I had an audible leak in my driver-side front tire, so I quickly needed to get to a nearby tire spot, or else get towed. Looked up a tire place on yelp because it was Sunday and nothing was open except WW (yay!). So I drove in, spoke with the assistant manager. He said the wait would be a couple of hours. The waiting room was full. I asked if he would at least check out the tire so I know if he can patch it or replace it today (in case he didn't have the tires in stock, etc). He came outside, looked at the car, said he couldn't patch it (fine) but he couldn't replace just one tire, either (Wha..what!?). He would have to replace all 4 due to it being an all-wheel drive vehicle. I said - oh, I'm not THAT person. Thanks. Their side of the story: My guys haven't had lunch yet, so the wait is about 2 hours. read more

This is the only place you're ever gonna need to go for all your mechanical needs. They're polite, kind and tentative to their costumers as well. I didn't get talked down to about my situation and I felt like I was given a fair price for what was done. Everything Pepboys does, Wheelworks does better and with a better attitude. I won't say at a cheaper price, but SOMETIMES a better price. Sometimes it is what it is. But hey, when that's the case, how you get treated matters. read more

Have been coming to this location off and on for the better part of 10 years. Not the fanciest of shops or nicest of waiting areas, but for basic work such as brakes, oil changes, etc., I have had good success. Prices (make sure you check for coupons on their site) are good. Also, make sure you make an appointment on-line for weekend visits. It will definitely save you from a 3-hour wait or worse, not being able to take your car because they are already full for the day. read more

Wow great service. Extremely busy but done within time promised (a busy shop I guess is a sign of quality work) read more

Wheel Works - Tires Near Me - Vallejo, California

I had nothing but friendly, timely and professional service here. After both of our cars getting flat tires (on the same side!) within a few days my sweetie and I came here to repair both of our tires. Unfortunately , the damage was enough that we had to replace our tires instead of repair. However, even with the Thanksgiving holiday approaching we each got our tires replaced quickly both with an appointment and without, last minute, the day before Thanksgiving. There was no pressure or up selling and our tires were replaced with ones comparable to the existing tires at a fair price. Gary and Joe were courteous and did a great job getting our cars back out on the road so we could handle business. I will definitely be back. read more

I got a flat tire while leaving the 24 Hour Fitness down the street from here. The guys at Wheel Works were very friendly, helpful, and quick. They checked my tire pressure right away when I told them about the "flat" light coming on my panel in order to confirm if the tire was actually flat. After it was confirmed that it was flat, they immediately took my car in (despite there being some cars waiting, since they said my car would be a quick fix). Within an hour, my car was fixed and ready to go. I drive a 2012 MINI and apparently, they're not familiar with the controls of these models, so they actually went out of their way to learn how to reset the "flat" light on the panel. I think $31 to fix a flat was a little bit on the pricey side, but I got really great service there. Definitely worth it! I highly recommend this Wheel Works! read more

I've been taking both my vehicle here for almost 2 years & even got my mom to start using Wheel Works. We've had nothing but GREAT service & quality work ! Never felt "ripped off". If you are one of those people looking to get "hooked up"... Maybe you should go to a "homeboy" shop... This is not the place for you ! If you want good quality work, you realize that you have to pay for that ! Good job Wheel Works ! David is always so wonderful & informative ! 5 Stars !!! read more

I can't believe that I had to wait for 2hrs to get an oil change and tire rotation. I booked an appointment for 8:30am and 2 hrs later my car is still not done. I asked if something was wrong with it. All I was told was NOPE! No one even bother updating me why it's taking so long. I am the only one at the reception area. There wasn't a lot of cars (2cars including mine) that they are working so I wasn't sure what the hold up was. I'm very disappointed. Like what other said on their reviews, my time has been wasted. Even for a fact that I scheduled my appointment already. I am not coming back here to wait for hours. Other locations is most likely better. read more

Wheel Works - Tires Near Me - Vallejo, California

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Ok so here it goes! I have been going to the the Vallejo location for more than 15 years. This was the first and only and LAST bad experience I have ever encountered. I had a screw in my new tire and they told me it was a2 hour wait...that's fine...I informed the young lady I would be back in ten minutes because I needed to secure a ride. Upon my return her coworker told me they would not fix my tire because I left! The poor girl was embarrassed because her coworker was so freakin rude to me! I left and drive 30 miles the dealership, who was kind enough to wait for me and fixed my tire- FOR FREE! Wheel Works... IMPROVE Your Customer Service!!!! read more

Used these guys back in March to get some new tires on my Chevy Blazer (which you should never ever ever buy...we inherited it.) They did a good job. Just had a very traumatic event where our ball joint snapped while driving on the 80 (a Blazer problem...not faulty tire installation), and we had the damned thing towed to Wheel Works. They calmed us down, talked us through the problems, and took over from there. It looked like it would cost thousands of dollars to fix. They kept the car for almost a week, calling us once or twice a day with updates. It ended up costing under $500, which we considered a deal. The customer service they exhibited in this case was tremendous, professional, and much appreciated. Pretty sure I'll always go to Wheel Works for any tire-related issue because of this experience. read more

Yesterday afternoon I made an appt for an oil change, for 9 am today. I was told it would be 30 minutes. The guy I talked to was also helpful, explaining about specials they had currently, & discounts on their website. Showed up early today for my appointment. After what felt like 10 min for them to do all the paperwork, finally ready for the oil change, and it's 9 am (my exact appointment time). I confirmed how long it would take, and was told an HOUR. How could this be? Well, apparently, there were other people ahead of me. But I made an appointment. Which apparently doesn't matter. Went down the block to Jiffy Lube, in and out within 15 minutes, for everything. read more

Okay, there's a couple positives to start with, and a content warning. Jay was great, give that guy a raise. He's cordial, he gets along with everyone, he's patient in a frantic situation, awesome guy. That's it. Otherwise, fuck this place to hell. I made an appointment, I sat waiting for my car to be seen for two hours after the scheduled appointment, whatever, these things happen. That in and of itself loses some points, mainly because I took off time from work to get a tire fixed. It took about 10 minutes to get fixed once they got to it, but then they let it sit there after for another 40 minutes, again, whatever, these things happen. As a side note, I didn't have to pay for the patch because I bought my tires from them, so nice job wheel works, good on ya as a corporation. Nice practice. Anyway, three hours after I get there, I'm still there, yay. I see my car being driven out so I go out to talk to the mechanic who took care of my car, to thank him and check to see if I needed to do anything else (I had already signed about three papers for the free work I was getting done). Then, out of nowhere, this rat fuck that looks like Patton Oswald's bloated corpse just floated out of a sewer comes out and starts yelling at me. Keep in mind from his perspective all I had done was walk out of a building, hell, from my perspective all I had done was walk out of building, from a third party objective perspective, all I had done was, walk out of a building. Anyway, Rata-fucking-toulie starts screaming at me that I need to cash out. Okay, seeing the dead, sunken eyes in his ghoulish face I said, look, it's 0 dollars. He was getting frantic now, and screamed at his co-worker "DON'T GIVE HIM THE FUCKING KEYS!" I tell him to calm down, which is not something that the customer should have to say to employees. Anyway, at this point I've been yelled at and accused of attempted theft. This walking crime against nature decides that he needs to repeat himself, he tells me again that I need to cash out. Tired after 3 hours of waiting, I say to him "yeahyeahyeah," which, yes, isn't the most respectful response, but it took restraint to be that nice. To this, the man to ugly and crude to make a shrek comparison decided to hit me with the "What the fuck did you just say?" At this point I was already going inside to get cashed out. Rat face comes in at this point, and decided to ignore me, cashing someone else out. Jay let's me sign the last piece of paper, because he's a competent worker. So yeah, this place isn't the best, but if you see a motherfucker that looks like a melting claymation figure, go somewhere else. read more

My review is based on the past 6 oil changes and several visits. I always felt a little discriminated at this shop but I dropped my vehicles for service here as it was closer to my home. Earlier I had cheaper vehicles so I thought may be they just ignore me because of that and cause delays or deprioritize my work. I stopped going to wheel works vallejo for an year. I recently bought a new car so I thought of trying them again for an oil change and I was told I'll get my car back in an hour. I went back after 2.5 hours and my car was still parked at the same spot with no service done. They did not care to help out in the situation but just handed my keys back to me without even removing all the junk ( plastic seat cover, steering cover and dirty paper) that they left in the car. To my surprise, all the cars that came in after me were ready to go- fully serviced. So it's not the cheap vehicle I guess as I have a very good car. Either they work like that or probably it's my skin color. I think I gave too many chances to them but this was the last one. read more

I made an appointment for an alignment. Came in and was told it would take 1 to 2 hours left came back 1 1/2 later and they are telling me they haven't gotten to it yet and may take another 2 hours. What the fuck did I make an appointment for? Bullshit service read more

My family could've DIED thanks to wheel works. A week before going to wheel works my Uncles car wouldn't start up because of a dead battery. We had it jumped, we idled the car to recharge it and all that. When we drove it again a week later we had a problem with the gas pedal not responding. Again, while driving in the residential area of Vallejo, the gas pedal did nothing. It was a scary experience because if that had happened on a freeway it would lead to a very dangerous situation. When we had it jumped the car couldn't stay on after a few minutes of idling so we had it towed to wheel works. We explained the problem to them and the next day their recommendation was to charge the battery EVERY 2 DAYS FOR 40 MINUTES. Okay so I guess we have the time to spare to do that right? I didn't accept their answer because it was absurd. I have a 2004 Honda that has a 5 year old battery that sits on the front of my house for weeks and it never needs to be idled. So why does a newer car need to do this? I asked them to do a diagnostic which they did. The only positive thing about this whole review is that they didn't charge for the diagnostic after they didn't find any issue with it. They didn't recommend this but we bought a new battery since it was old anyway hoping that we wont run into this issue again. Thinking we were in the clear, we drove the car to San Francisco and back. That's about 1 hour with the car running going towards SF from Vallejo. When driving home, our car ran into the SAME EXACT PROBLEM with the gas pedal not responding. Only this happened on the freeway near El Cerrito. Thankfully we were in traffic and near an exit so we used whatever momentum we had left and found a safe place to park. We called a tow, had it towed to the dealership where we bought the car(conveniently) and after a day of diagnosis they determined it was the alternator. So tell me wheel-works. Why is it that you completely failed to diagnose the problem in my car? Why is it that you cleared my car to be driven on the road and risked injury or death with your misdiagnosis? Why is it that you do the bare minimum when checking for issues and that I had to suggest the diagnosis myself? You had all the information required to perform a diagnosis of our car yet you FAILED to find out that it was an alternator issue. It's no wonder wheel works all over the bay area has a 3 star average rating. I assumed you could've fixed this issue like any other mechanic but honestly you deserve a lot less than 1 star for your horrible service that put my family in danger. Please don't bother responding to this. There's absolutely nothing you could do to redeem yourselves from this horrible misdiagnosis of my car. If anyone has any serious work to get done please check yelp and find a more reputable mechanic. My biggest mistake was choosing this poor excuse for an auto shop. read more

If this was my only interaction with Wheel Works I would never go back again. I will definitely never go back to this location. Today's visit was strike 3. They do not listen to their customers, they just say yes without knowing what they are saying yes to. First time my boyfriend brought his car here they forget to do the brake inspection. Second time I had called a week ahead of time to make an appointment, pre-order my tires and schedule oil change and alignment. When we got there they didn't have the tires and forget to do the alignment. Did I mention that both visits took twice as long as promised. Today was strike 3. I had a flat, called ahead because I have the warranty for the tire. He looked up everything in the system and told me everything was fine, come in. So I drive, 20 miles on the freeway with a donut tire to find out, not only do I not have the warranty but they do not have even 1 tire in the size for my all wheel drive SUV! I could have gone to a tire store in the city I was in instead of making the dangerous trek to their location. I hope their corporate office reads this and does something to repair this location and repair the good name of wheel works. read more

Had an alignment done here not even 5000 miles ago, at that time my Michelin tires only had 10k miles on them and looked practically new, mind you my tire size is 295/35R21 so these are 21" wheels on my Cayenne with 1 tire costing close to $550. Fast forward to today, brought the car back in for alignment after 5k miles, was told by a tech they will not perform an alignment since my rear tires are worn to cords on the inner edges!! Asked the tech how can this possibly happen in just over 5k miles!? He just shrug his shoulders and said "I don' know, let me see if I have new tires for your car". Conclusion, Wheel Works did not align my car properly the first time as a result my tires are ruined, I will be out over 1k because of this incompetence! Not happy! read more

On mar 28 2021 I had front bearings greased and breaks put in by Matt, in Vallejo Wheel Works. A week later I was at another mechanic place for another job and he found my right front wheel very loose. So an alignment couldnt be done. This would have caused front axel, bearings and race damage $700 and an accident. I had to go back for them to redo it. An important part as this. 3, years ago another shop left both front wheel bearings too loose that had to be redone. 2 weeks later my truck pulls hard to the left when I hit the breaks. read more

Very professional people from this shop specially Jay and Baltazar. They explained the work that was done to my vehicle. They did a very good job balancing my wheels. I would recommend this place to anybody. read more

WHEEL WORKS Saved my day! ON A SUNDAY Needed 2 tires,called around to find out most tire locations are closed . Wheel works was open and also the best deals. I came in and dealt with Gary who even gave me a better deal than he had originally quoted me . I ended up purchasing all 4 tires mounted and balanced. With at least 15 other people in the waiting room and outside, along with the phone ringing every few minutes , Gary remained professional and with his technicians working in the shop doing brakes, oil changes along with tire repairs and other tire set replacements, Anthony C. (the technician working on my car) still got my vehicle done in a reasonable amount of time. If I need tire repairs or replacement in the future, I'm sure I will be giving Wheel Works a call .. read more

Been a long time customer, good prices. If you have a flat tire and need help good luck, I had my wife waited hours before leaving, went and bought a new tire from another tire competitor. I encountered same customer service when I had a flat tire, I even made an appointment, didn't matter took forever to patch. Now wife called got another flat tire went to hayward wheel works..was told come back next day and leave car would get back to her sometime between noon and 2pm...wow If you have a flat good luck, so what if you have road hazard, I going to another business from now on. Good Luck when you have a flat tire. read more

Great customer service! The representative that assisted me was efficient and knowledgeable! I recommend this location to anyone that needs tire service! read more

Jay and the staff here are amazing! I can't emphasize how much his goal was aimed at customer satisfaction. It's nice to be valued when bringing your business to any establishment. He was very courteous, friendly and so helpful! I had a difficult situation and on a time constraint, he and his crew made the impossible on a busy day possible for me. Thanks Jay! Thanks to the crew yesterday, Thur, 6/21/18 for an awesome job done! You are all going to get my continued support, business and I'll recommend your business to anyone. read more

Very quick, friendly, and professional. I got everything that I expect for great customer service. They got my wheels/tires setup very quickly! I'll definitely come back for in the future for tire mount and balance services. read more

Second time here this week, the first time I had to reschedule due to power being out and now I have an appt for a simple tire rotation and now this appt is going to be twice as long read more

Repeat the number back to the customer before you send them on their merry way. I still don't get how a 2 sounds like a 3.

Gary is kind, helpful and knowledgeable, however the service is slow... I had an appointment scheduled twenty minutes in,my vehicle is still not on the rack. Seems they need more behind the counter help and possibly more mechanics also. Gary is only one person and is easily thrown off task if he is helping a customer when the phone rings. As far as price on products and service... This is definitely the place to come, if you don't mind waiting. read more

Wheel Works - Exit when I'm done - Tires Near Me - Vallejo, California

Customer service is simple when everything goes right. It's when things go wrong that you find out what a shop is really made of. The guys here warrantied out my tires about 3 times over about three months because they wouldn't balance properly. (Manufacturing issues) Every time I came back They were happy to help and were committed to getting it right. Great shop that stands by their work and product. They have my service for as long as I live in Vallejo. read more

If they had negative stars. The worst experience I have had ....took car in for brakes and oil change. At 8 am....store rep. Told me car would be ready at 3pm. I returned at 515pm. Store told me the car wasnt ready yet. Ok. At 6 they told me the oil change was done. what about the brakes. The lady at the desk said let make go speak to the mechanic. Brakes wasnt done . .The store response was. What u want me to do. Its 6 pm car been here all day...I could have went to oil changers....they only take 10 minutes.. but after 10hrs. .....if u couldn't do it ...dont waste the public time. Then have a shitty attitude because of your company incompentace....never again. Will pay off this wheel works credit card Monday. I am done read more

Took my car in for the safety inspection and ended up having a motor mount replaced. when I got my vehicle back the car was pulling very hard to the left so I called and they said to bring it back the following day. The following day before i had taken the car back I noticed that my entire car had been gone through. My phone stand was stolen, radio was messed with, windshield wiper came off while driving. I then called and manager Ryan proceeded to argue with me and said nobody stole anything because he had his "master technician" do the work.. like it makes a difference. I was told that there are no working cameras in their establishment and that everything must have happened somewhere else after I had left and they will give my information to "higher ups" to contact me regarding the issue, which still 2 weeks later has not happened. Filed a complaint with the corporate office and still, nothing ! no calls or follow up at all. * Took it to another mechanic and tire shop and was told that my entire wheel was cracked and 2 of the wheels where also separating, ready to pop especially at highway speeds. The other recommended work was not at all yet needed. Would NOT recommend! read more

Lesson learned. Never again. I admit I am unfamiliar, illiterate, ignorant when it comes to cars (cept for the easy oil changes - those handy sticker reminders come in handy). a week ago, brought in a car to remove a nail in one of its tires. i've had it done elsewhere before and it was easy and a fast patch. boy was i wrong, but i wasn't entirely surprised. we both went to look at the vehicle. my back and forth w/ the associate, who by the way wasn't the nicest, no personality - shoot, if i was working an early saturday morning and selling tires (no offense, my parents are both blue collar workers) i would've had the same demeanor: sleeze bucket: do you know both tires are bald. me: (thinking, dumb ass, i came in for the tire with the nail) um, i'll bring it back another time. i just want the nail removed from the other tire. Douche bag: you're going to have to replace ... (sales word for buy you damn fool) the entire tire (now looking at the tire with the nail). Me: can't you just patch it, a temporary fix Ass wipe: no, we don't do fixes, we do guarantee work. can't just remove the nail, because the tire is bald on the inside. Me: (thinking, WTF), oh, so you can't. Slime ball: you're alignment is off too - both your front tires are worn on the inside Me: i'll just replace the tire with the nail and have my bf bring it in another time to look at the other stuff (of course i didn't say pumpkin hehe) Sleeeeeeeezy salesman: do you want to replace both tires today and just have him pay you back. Me: no way (yes i said no way) quick fix and a $100 later, i informed my bf of everything: - said he just had the alignment done a few weeks ago and all was good. - yes, one tire is bald, but the tire with the nail is almost new. - other shops will remove the nail without replacing the tire and if you buy a tire ... they throw in the alignment for free, which wheel works wouldn't. I was fuming. i was taken advantage of. i did not have to buy a new tire to fix it. Lesson learned. DO NOT TRUST THESE GUYS. read more

Called and was immediately put on hold after someone mumbled something incoherent. Waited for about ten minutes when mr mumbles resurfaced only to mumble once again and put me back on hold. I'll take my business elsewhere. read more