We got a call from Sam, their sales manager, and he offered us a new set of tires to match the ones we had to buy in Alabama,to compensate for our inconvenience, expense, and frustration with this situation. I appreciate their willingness to try to make this right and their understanding of our situation. You've redeemed our faith in the dealership and look forward towards working with you in the future. thank you WBMitsubishi...ps Jordan is very nice to work with... read more

I recently bought a 2023 Mitsubishi Outlander PHEV 40th Anniversary Edition working with Mateo, Matt and the team at White Bear Mitsubishi. I couldn't be happier with their no pressure experience. I drove away with a vehicle I absolutely love! read more

I brought the wife into test drive a new Outlander and we met Brian M. (our sales rep). He was very professional and was able to answer all my wife's questions, after she took the Outlander for a test drive. We weren't ready to buy the car that day, because we did not have enough time to complete the paperwork, so Brian provided us with his contact info. I returned to the dealership on Monday (also filled out the finance application online and was pre-approved) and brought my trade in to get appraised and work out the price for my trade-in. The sales manager provided a lower amount for my trade, than I would like but we worked it out. After a little negotiation the sales manager accepted my asking price for my trade-in. I told Brian, I didn't have time to finish up the financing paperwork on Monday night due to a business meeting, but than I would like the financial papers sent to me digitally, so I can review and make a decision on which loan best fit my family's financial needs. I scheduled to return Tuesday night with Brian after our discussion, to receive delivery of the new car and finish up signing any documents needed to purchase the car. On Tuesday, I waited until 2 PM to receive the loan documents but did not receive anything, so I texted Brian to see if he can have the Finance department send me the Loan documents. After an hour, I received a text from Matt stating, he was the only finance guy today and was busy busy. He asked if I had a question and said you are all approved. I replied with "Are you able to send me the digital Financials? Matt's response: Haven't had time yet, we are busy busy. This is one of the reasons why I try to avoid doing the financials at the dealership, because I don't want to sit there for hours waiting for them. I gave them all day to send me the financials and if they are that busy maybe my business wasn't important to them. I texted Brian at 5:00PM stating I would not make it to the dealership. Eventually, after some brief text back and forth, at 6:45PM, Matt sent me the documents to review. He stated, "I needed to sign it before midnight." I thought it was just the different loan options, but it was the full loan and purchase agreement. After reviewing, I noticed there were a lot of info that was not correct on the purchase agreement. First item: My trade-in amount was wrong and not what was agreed upon by the sales manager. I told Matt about the amount, and he changed it, but I had to resign everything again. Matt sent the corrected documents over for me to re-sign. Second item: Because I received the 0.09% financing, I did not qualify for the OEM rebate, but qualified for the Dealer rebate of $2250. The documents only showed $2000, so texted Matt back and he stated that the new car manager just changed it, but he could either give me a check for the $250 or redo the paperwork again. Because $250 was not going to provide me with a lower payment, I opted to take the check and continued signing the documents. Third Item: going through the titling document, it stated that I was being charged $99.00 to title my car as a Hybrid Electric Vehicle. I sent another txt to Matt, and he stated, "It's a titling fee on all deals." so I responded with "So, everyone that buys a car at White Bear Mitsubishi is paying a titling fee that is not related to their vehicle? Matt's response, "It's just for titling, it's on every vehicle we sell!" I didn't understand why I would be paying for a Hybrid Electric Vehicle titling fee if my vehicle is neither a hybrid or electric, but decided I did not want to lose the sale for $99.00 so I replied, "I do understand it's for titling... why is everyone paying that fee when it's not related to their vehicle? I'll sign it but I'm not too excited about it!" Matt responded, back with a snarky "Feel free to bring it up to the GSM when you come in." I'm not sure if this can be investigated, but I'm pretty sure White Bear Mitsubishi is scamming people by making them pay for a titling fee that is not related to the vehicle they are purchasing. I might reach out to a couple lawyers to check this out. My wife went into the dealership to pick up her new car but was told that the $250 would be provided once the loan was funded. I was ok with it so my wife drove the car home. I picked up the license plate on Saturday but they did not have the $250 ready so the receptionist worked her magic and was able to get me a check with-in 5 minutes. I'm happy with the car and the sales rep but not very happy with Matt's attitude and professionalism. I bought 2 cars at this dealership previously and have not had any issues until now, so I was giving the dealership the benefit to keep my business again. If it was any other dealership, I would have broken off the deal and taken my business elsewhere... I'm not sure if I would go back and purchase another car from White Bear Mitsubishi, if I'm going to be paying for fees that is not required for my car. read more

This place will try to sell you a gift wrapped turd if they could and here's why. The Mirages are claimed to be most inexpensive new vehicle sold in North America but Mitsubishi is falling in their demise and here is again why. Mitsubishi currently only offers I believe three or four models of vehicles. Most of their other models got hugely discontinued. Case in point the Mirage is built in Thailand, not Japan. Thais literally crank the Mirages out very cheaply. Remember the Yugo back in 1987 for $3990 MSRP? Where if any are these? I rest my case. read more

I was looking to get rid of my car. Carfax was 29,640 dollars, and KBB was at 30k for trade-in value. Submit it to Carfax and KBB and take photos of the car. I got an email that We are interested in your car and willing to pay what Carfax has for it. I took it there and was then offered 25544. Then told it would be sold for 33k. I work for a Jeep dealership and understand that you have to make it a profit. But there is a line of low offers and this great example of it. read more

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I came in with a few ideas of what I wanted to buy and Jeff got me an even better deal! I was looking at a 2007 10k rogue, that was really beat up and not in the greatest condition, but Jeff help me get a 2019 Mitsubishi outlander in my price range which I didn't think was possible. The people here are fantastic I would recommend! read more

When Mitsubishi announced the availability of the 2023 Outlander PHEV, Whitebear was the only dealership we could find to accept pre-orders. So in July 2022 we placed down a 250 deposit. Then they followed up in early August when they had researched the changing US tax credits and offered us a contract to purchase option so we could still qualify for the 7500 credit. The car was delivered to the dealership on Dec 27th and promptly shipped to Texas. Weather was crazy with a snow apocalypse in MN. Car was built on Oct 19th in Japan and delivered to us in Texas on January 9th. This has to be the best car buying experience we've ever had. If I had anything negative to say it would be the length of time from build, port processing to final delivery. A special thanks to Richard and Neal for a great purchase experience. read more

White Bear Mitsubishi - 2023 Mitsubishi Outlander PHEV - Car Dealers Near Me - White Bear Lake, Minnesota

I've been sold a lemon. there have been 5 recalls and this dealer has done thing. First, they claimed mitsubishi has no fix, then a few weeks later (they drove it with 4 people who used 3/4 tank of gas and left all the floormats filthy and my sea covers in a ragged mess)., they admitted the faults yet exclaimed it doesn't affect my car, yet they kept my car to test it and admitted it was faulty. They sold me a car with keys that do not work, it's 50 below in Minnesota and if you leave your car running, you cannot get back into it unless you are lucky enough to not have locked the back hatch. Most of us do not fit thru the back hatch to climb into the front to assume priorities. That would be okay but they sold me a car with keys that do not work. On top of that, they want to first, charge me for "diagnostics to figure out the problems.. derrr my keys don't work which was about $400+ per key. My rear and front collision never worked, the screen goes black, whether I'm reverse or not. This is a cheap nickel and dime dealer (I only saw the dealer tho sold me my car once after the sale, and he acted as if I didn't exist). The maintenance "supervisor" charged me $800 to attach the front camera sensors then added that I don't know how to drive this car, yet still wanted hundreds of dollars for keys that do not work. You need to be very rich to deal with this "dealer" and dangerously drive their vehicles. As they are., they are a very dangerous and road hazardous. There are so many problems with these cars (I've talked with many of the other people who were ripped off), yet Mitsubishi, and their dealers, fegin ignorance and charge buyers astronimcal figures to correct production faulites. Stay Away!!! P.S. The navigation system is the worst! It is naviaged by other subscribers to their crap service. 95% of the addresses are unrecognizable and send you on destinations as far away as New York, I'm in MN, we really don't care about the Big Craphole. Come with pocketsful of unlimited cash and expect nothing but your pockets being drained. Now, wait for it......White Bear Mitsubishi's canned response, still blaming thier crap products on consumers. read more

Bought a car at 69k miles and was said to be in perfect condition. 1 month later it's already having issues with the alternator and won't start anymore, now they refuse to cover the repair costs and won't let me return the car even though it's only been driven for less than 300 miles. They are criminals and thieves! Do not give them your time or money. read more

I just had my second great experience at White Bear Mitsubishi. Rob did a great job guiding me through the sales process. I got great value on my trade in and a great value on the vehicle pricing for my new vehicle purchase. read more

This dealership is not a good dealer, I took my wife's car in for a timing belt change, was told it would take a day, got a call back saying the car would take another day over a part delay. Got the car back with changed out suspension when I came to pick up. They will certainly void your vehicle warranty if you don't understand it. Best advice is to stay away from this dealership & if getting your vehicle serviced understand your warranty if you have one. Luckily I did understand my warranty & now I'm on her posting my horrible experience with this dealership. Nothing but a headache read more

Excellent, fast and quality service! I have been going to White Bear Mitsubishi for the last 3.5 years for service, and they are attentive, effective and really care about the customers. Thank you! read more

I would give no stars if I could but they have to make me give a one star rating. I asked the finance guy a question about a vehicle I was trading to see as to when my vehicle would be out of the shop. He told me it was above his pay grade and he wouldn't be able to ask a question. What a jackass read more

Been coming here for years. Started when it was a Saturn dealership. Good service, friendly people and realistic prices. I'll be back next week with another car for service. read more

I scheduled an appointment for a "Fall special" service and detail with the option to have my car picked up by their valet service (complimentary within a 20 mile radius). I planned on picking up the car the next day. Before the valet service was scheduled to arrive at 3:30 pm, I parked at the agreed upon location a few minutes early. I made a call to White Bear Mitsubishi to confirm the pick up and appointment. The appointment was confirmed and I was told to wait for someone to call me. I waited 10 minutes before calling back. I was met with a similar response. I waited another 10 minutes before calling back. This time I asked for descriptions on the valet vehicle so that I could look out for it, but I was only told that they weren't sure about the details of the vehicle and that I should wait for a call coming soon from the valet driver. After 10 minutes, I did receive a call but not from the valet driver. I received a call that there was no one coming. They told me that all the valet drivers left work earlier at 2:30/2:45 pm. I was given options of driving my vehicle to White Bear Mitsubishi or have it picked up in the morning by their valet service. Neither could work because I had limited options of returning home and I worked in mornings before they opened. Plus I am a little skeptical of using their valet service in the future. Unfortunately, I had to cancel my appointment because of time-sensitive personal events. I wished I would've received a phone call before to let me know that they are unable to fulfill my appointment. read more

Megan and I have now bought 4 vehicles from white bear Mitsubishi and every time they go above and beyond to make the process easier. The Gm RICHARD HEROD III went completely out of his way and got my deal done from another state so I could surprise my fiancé with a new car before she got home from a vacation. The sales people involved in the process were very helpful Dennis O'donovan And Randy Koppa are top notch along Maria Hutchinson in financing. I don't foresee myself ever buying another vehicle from another dealership. read more

White Bear Mitsubishi - 2017 outlander sport limited edition - Car Dealers Near Me - White Bear Lake, Minnesota

Had a great time here, worked with Noah. Bf pretty indecisive about which SUV so did several test drives and we asked a lot of questions. We were happy that their certified used cars also have a warranty. Was a very busy place on a Saturday! read more

We had a great experience. We came to shop, but our salesman (Dave) was so helpful and informative we couldn't pass up the car he found us. We feel like we chose the best place in town to buy a car. Thank you!!! read more

I just got my car from here with Jeff and it was a great experience! He was very friendly and knowledgeable about all the cars we were looking at which was very helpful in figuring out which vehicle would be best for me! I couldn't recommend him enough! Freddie was also very helpful throughout the financing process and made all the paperwork as easy and painless as possible! I am so happy I chose to go here! read more

2nd time buying a vehicle from here. Once again it went wonderful. Buying a car takes time. Have some patience. Our salesman Noah was the man. Found exactly what we were looking for. read more

Stopped in early afternoon for an unscheduled oil change and tire rotation. I was done in half an hour or so. Customer service was top notch. read more

There's a reason that White Bear Mitsubishi is the #1 car dealership in Minnesota and that is because of the top notch buying and customer service experience that I received when buying my new car. For starters my salesman, Phil Matheis, was amazing. I never felt like Phil was just trying to sell me the car as quick as possible, and I always felt like he had my best interests in mind. He listened to my wants and needs and was extremely responsive to emails, text messages, and calls at any time of day. Throughout the buying process, Phil was transparent and informative and made understanding every aspect of the deal and what I needed to do very easy. Not to mention he made sure my car looked amazing when I picked it up. Overall, my experience at White Bear Mitsubishi was seamless and trouble free. I got a great price on a very reliable car, interacted with very helpful and friendly staff members, and I even got a sweet stuffed Polar Bear with my car purchase. Highly recommend this dealer and salesman to anyone looking for a reasonably priced vehicle. Thank you Phil, I love my new car! read more

I had a wonderful experience at White Bear Mitsubishi. Brian Mensching is a super sales representative. He was patient with me as I test drove the vehicles and answered all my questions. His expertise of the vehicles was very helpful. Most of all I appreciated the no pressure to buy or ever felt like he was just trying to just get a sale. I'm very happy with my purchase and especially with the experience I had from beginning to end. read more

Came in for an oil change. Always get it done here. Had coupon they mailed out. Was told only valid if you had not been there for over 12 months. Staff was friendly. read more

Let me just start off by saying I wasn't too sure that getting a new car was going to happen for me.. Let me follow this up with saying I love my sweet new ride. Prior to my appointment for my test drive the customer service dept was in touch with me and very delightful. Upon my arrival I was greeted by a warm smile and huge hello and the visit just got progressively better. My sales person was Nancy and God knew what he was doing when he made this connection. Her overall professionalism was amazing. She greeted us with confidence and enthusiasm so I knew it was going to be a good visit. I explained to her my concerns in regards to getting financed although I had already secured "pre approval". She took those concerns/fears and put them to rest telling me not to worry and we began to look for THE CAR!! With taking into consideration my hurdles and upside downness in my current car we came up with a plan. I walked outside to see what she came up with and booooom.... I was in love. Of course she helped to sell the car by thouroughly explaining its features and etc but she did it with class and it wasn't pushy or being extra. We went for a drive and I was ready to close the deal... I met with Tom from Finance who also was just as amazing and said they would work hard to make this happen and that he did. I told him what I was working with and off he went to work his magic. Meanwhile during the long awkward moment of waiting I had the pleasure of meeting Richard from the commercials and his personality is just as big as the iconic bear. Simply put he rocks. After a long (not really) wait Tom came over and said its done... we could do it!! All during this process Nancy was hands on, sharing some of her personal experiences with me to help put me at ease and to also give some hope. Before I knew it, my car was getting detailed and I was standing outside holding the keys to my car posing for that perfect shot to post to Instagram lol. I can't say enough good things about this dealership and EVERYONE that I encountered. If you are thinking about going, do it!! Make your dream a reality and drive off in your new whip just like I did. read more

The Sales Guy Brian is awesome! Brian worked with me and my 84yr old Father to get him a new car.. As my Dad and me were looking at a car in the rain, Brian was the one who came out and talked to us to find out what we were for.. he didn't wait for us to come in to the dealership building. Brian got a 2018 Mitsubishi Sport in my Dad's price range, we did the test drive, and my Dad bought it.. Brian and the rest of the staff made it pretty painless.. on top of that, when we came back for the new owners clinic, Brian came over and said hi to both of us and told my Dad what a pleasure it was to work with him that day... You don't run across many Sales People like Brian.. but when you d, you really want to recognize a guy like that! BTW the new Owners Clinic was pretty cool! read more

I had arranged an appointment at 2pm to test drive a vehicle I prequalified on today. And after work drove 45 mins and sat for another 20 mins to find out the vehicle was already sold. That's just plain rude and poor buisness after I confirmed with 3 emails today alone. read more

My kids' 2015 Mitsubishi Outlander Sport was totaled and he needed another vehicle. I called up and met with David Konopacz to look at some of the used Outlanders they had in stock. He found another one for us the next day, which was even on his day off, same year just a different color. My kid was very excited and David walked us through the entire process start to finish. David always answered my calls and if he wasn't available he found someone who was. Everyone at WBL Mitsubishi was friendly and helpful. The process was no hassle, no stress, and David exceeded our expectations. We will be going back next time we are in the market again for sure! read more

The customer service was great. They were able to meet my needs went it came to the financial side. They definitely do work to try to make things work within your budget. They also ensured the vehicle was completely inspected before taking it. I do recommend this dealership ship. They are reliable. read more

We just leased our second Mitsubishi Mirage. We like the car and we like the professional staff. We dealt with Dennis O'Donovan. He was quick and thorough. We knew what we wanted so he got us through the process in a little over two hours. The service department is great. We've had no problems with the car. It was a good experience and I highly recommend them. Also, kudos to Mary their manager and Kim in finance.They helped to get us in and out quickly.They're good people and they've got good cars. read more

Dropped off my car for them to fix. They told me the part I needed for my car isn't in stock. Said part will most likely take one month to get in. So I agreed.... kept calling to check on the status of that part. Nothing in yet.... 7 months later finally got my part, also told me someone had broken the driver side window and took my expensive stereo system. Had to deal with the police because they don't cover theft on their property. Told them to install the part so I can prep my car to get fixed at another shop. Paid $400 to get my car out, but the battery died sitting in the back for 7 months unattended. I told them it's not my fault because it's a brand new battery with warranty. So they told me since I still have warranty than for me to go back to the auto parts store to get a replacement and to tell the auto parts store a false story so I can get the free replacement. Put the new battery into my car and car still won't start. Told them it's the alternator, but that can't be too because it's a brand new alternator less than one year old and I still have warranty for that as well. Basically they been starting up my car on my dead battery to the point where the alternator was completely drained too. So I paid $400 just to get my broken car back. Worst experience ever. Worst management ever read more

White Bear Mitsubishi exceeded my expectations of the car buying experience. I recently purchased a 2017 Mirage. My salesperson, Jennifer was knowledgeable about the car I wanted to purchase, and was great fun to work with. Financing was easy. They were able to schedule the add-ons that I wanted in a timely manner so that I could pick up my car with everything done. All shopping should be this easy! read more

Dennis O'Donovan, along with the rest of the staff provided excellent service. Very friendly, honest, and helpful customer service. Dennis, and other staff we worked with, showed supreme knowledge and genuine care for helping us to find a suitable vehicle within our budget. Furthermore, the place was very busy with various appointments, yet still made a point to check back in and treat each customer with high regard. Would highly recommend ! read more

DO NOT buy a car here. NEVER again will I step foot in this place. They sold me a car with STOLEN plates on it. I found out because I ended up getting pulled over. My boyfriend got put in the back of a squad car, simply because he was driving the car(mind you his mother had passed away the day before. He DID NOT need this). If I didn't have the bill of sale in the car(with the vin number on it, my name, and everything) we would have both been arrested, with the car impounded. While we got pulled over, my dog ended up getting out of the car. We were up all night looking for her, and lost wages for calling into work, the next day, for looking for her. (We luckily found her the next day). They ordered new plates, and when I went to pick them up there was no apology or anything. They wanted to get rid of us as soon as possible. They even tried to blow me off when I asked a question about the title, because the TITLE even has the stolen plate numbers on it. This is NOT a way to run a business, let alone such a big named dealership. They are a joke. read more

This place is just any other dealership. I mean, I can't imagine giving a car dealership a great review, but this place is the worst of the worst for sure. Any dealership that says they asked customers and decided that the part they hated most was negotiation, so they made their prices "not negotiable" is full of it. You've been warned. But then y'all are all wary at dealerships anyways right? read more

Amazing customer service all across the board!! Nancy Miller worked with me and got me into a BRAND NEW Mitsubishi Mirage and Anders made all the financial stuff make since and worked with Nancy to get me the best price and best payment option!! I will definitely be sending my friends here whenever they're in the market for a new car!! read more

White Bear Mitsubishi - My brand new Mitsubishi Mirage!! - Car Dealers Near Me - White Bear Lake, Minnesota

Amazing service department! I purchased a vehicle 2 1/2 months ago from White Bear Mitsubishi's partner store in Inver Grove. On Friday morning I came outside to my garage to find out my brand new car had a flat tire. Since I live in White Bear, I didn't want to have to drive super far to get it fixed, and I didn't trust my spare on the highway to Inver Grove. So, I took my car in to Mitsubishi to see if they could help. Mike, the service advisor was incredibly helpful. He found where the tire was punctured and we realized it needed a new one, it couldn't be patched. He used the tire and wheel protection I purchased with the car and had my $400 replacement tire replaced for FREE. Not only that, but they were able to deflate my compact spare and put it back in the car where it goes and then put everything back in the spare storage area like it was never even touched or used (I mention this because the owner's manual says it takes several days for the spare tire to deflate so that it'll go back into storage). All of this done within hours, and I was even given a ride home from Chelsie, another service advisor, because I had so much going on I was hoping I didn't have to wait for it. Long story short - I received exceptional service from an exceptional dealership once again. Even if you don't own a Mitsubishi, you can trust you'll be well taken care of here - even if it's just getting a new (or new set) of tires. read more

Steve Black helped me buy a used Odyssey a few weeks ago and the experience was stellar all around. Steve prepared the car, knew the product very well, had meaningful insights, and was very helpful throughout the process. Steve went out of his way to make us feel comfortable and give us the space and time to make the decision. The other employees with whom we interacted were also very helpful. We love our new minivan. Thank you!!! read more

Got in scheduled time. Work finished on time. Cost was a little lower than quoted - always a pleasant surprise. A good experience.

They say that buying a new or used car is one of the most stressful experiences you can have. Not true with White Bear Mitsubishi! Their used car manager Sig found the perfect car for my son. Andrew the finance manager put together a perfect payment plan. And the rest of the staff were equally friendly and helpful. A big shout out goes to their general manager Who without question runs what might be the best dealership in the Twin Cities. read more