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    Whites Funeral Home

    4.3 (6 reviews)
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    Han Kook Mortuary

    Han Kook Mortuary

    3.8
    (4 reviews)

    Day 1 (Tuesday): My father passed away while I was living abroad…read more Day 5 (Saturday): I was denied access to see my father at the hospital the previous day, so I contacted Hankook Mortuary to find out more information. Ray insisted that I set up a meeting at his office to talk about how the process works and fees for their services. All my non-negotiables were brought up. First, I had to be allowed to see my father one last time before I sent him off to his final resting place, ASAP. Second, I wished to clip his nails and shave him before his long journey. Third, I wanted to have his funeral arrangements planned and done in a timely manner; the 35 days I was allotted in the country by my situation. Fourth, I had to coordinate with my uncle that lived far up in Northern California. He is a doctor and needed a minimum of a week's notice to cancel all his appointments with his clients. Lastly, I asked to have a cost-efficient, quiet cremation. After an overflowing amount of information about the funeral proceedings, Ray encourages me that collecting my father's remains is of the utmost priority and needs to be done NOW and asks for payment up front. After payment, Ray initiates the relocation of my father. Day 9 (Wednesday): Ray starts the paperwork on Monday but I finally hear from him about the first step: which is to get my father's reason of death. It is forwarded to the state, however, it is rejected. I was told that my father's ROD was too vague. Day 10 (Thursday): The doctor that needed to sign the ROD did not get back to Ray until the late afternoon. Once the ROD is received that evening, my father's deceased body is relocated. Day 11 (Friday): I get a call around 10AM notifying me that I can arrange to see my father because the ROD should be accepted by the state in the next 30 minutes. I get a call in 15 minutes saying that I can come to see him NOW. However, confused that their mortuary is in LA, I asked how I can see my father so soon? I find out my father's remains have been in a chapel in Norwalk overnight. I am furious that my father's corpse remained there overnight and I was not notified or allowed a chance to see him until "paperwork was done". My family gathered and had a briefing about the viewing. Ray was persistent about not being allowed to groom my father one last time. I hate to admit I could not get myself to groom my father one last time before his long journey against Ray's rules. After a short viewing(10 minutes), my father is sent to the crematory. Day 14 (Monday): After no communication over the weekend, I spoke to Ray about scheduling the scattering of my father's remains so that my uncle can attend. I was denied due to lack of crematory documentation. I was told that he would reach back out when all the paperwork is collected to schedule scattering services. Day 16: Anxiously, I contacted Ray about my father's death certificate and the location of scattering his ashes. We looked to schedule a date for the scattering of the ashes and he notified me that there is an opening in 3 days, which is not enough time for my uncle. Ray seemed confused and reminded me that I wished that the proceedings were done in a timely manner. I refused and scheduled for the following week to give my uncle sufficient time. Day 22: The death certificate is dated and issued by the state, but I did not receive any communication. Day 30: I finally get a text that my father's death certificate has been received after I contacted him the previous day. I gave Ray a written statement informing him that my brother will collect it immediately. My experience with this business was not at all pleasant. I was informed about more cost-efficient services after my father's remains were collected. I will not disclose the amount, but coming to Hankook Mortuary, I spent 2.5 times more than other alternatives that were recommended. I am making peace with the situation by making known my experiences as factually as possible. I feel defeated by a service that capitalized on my vulnerability. I did not know the process and felt like they exploited a rotting corpse to make a rushed decision. I hope that my timeline depicts the process of a funeral to those looking to send off their loved ones. The ball has been dropped on many occasions in my case and I spent the remainder four business days contacting and running around all of Los Angeles county informing all establishments about my father's death; receiving his death certificate as late as I did, I spent 14 hour days before moving back halfway around the world.

    My grandmother passed away in October during the pandemic, and our family had the funeral services…read morehere. The facility was perfect for our needs, as only our family was able to attend during these times. Thank you to Ray Hong, who did an excellent job coordinating everything prior to the funeral and during the final burial. Ray provided clear and thorough instructions during the entire process, while keeping a professional and thoughtful approach. Another warm thank you to Pastor Young Kim, who lead the funeral service. Despite the difficult circumstances, we are very grateful for the services Han Kook Mortuary provided us.

    America's Cremation

    America's Cremation

    5.0
    (6 reviews)

    This review is long overdue. Unfortunately, my family has…read moreexperienced 3 deaths back to back in the last 3 years. 2 of my aunt's and just recently my dad's. Having people who understand and have empathy for your situation, makes these things a little bit easier. Mario was the best for all 3 situations. He supported my cousins every step of the way to help say goodbye to their parents. I never thought I would be in the same situation so soon. You truly don't understand how to get through this until unfortunately it is time. Mario was very flexible to meet with my family and I to make the best celebration of life to celebrate my dad. He was very transparent and thorough about every thing. And to be honest, I don't know how I would've been able to get through without his help. Any question I had was answered. Thank you, Mario for all that you have done for my family.

    I want to express my appreciation for all the and compassion that Jose and Mario showed me and my…read morefamily during a very difficult time. I called many times different times of the day and they were always available to help me. Very patient and caring. I felt I was probably going to drive them crazy . But they always had a calm way of talking to me at a time that I was feeling so many levels of grief. You see, before I called America's Cremation. I was dealing with another funeral home who was very business like and lacked compassion. So I was already frustrated when I first called America's Cremation. But from the first phone call, i felt they really cared and wanted to made every think for me as easy as possible so that I could go on with the rest of the arrangments. Thank you again so much Jose and Mario for all that you have done. I will forever be grateful for your help.

    Whites Funeral Home - funeralservices - Updated July 2026

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