This is a smaller facility but very clean and they are very responsive. From management to the…read moreCNA's and housekeeping. Everyone is friendly and helpful. My 93 year old mother was only here for a short period. During that time I had the opportunity to see them in action. They were never short or unwilling to fulfill my requests. I was there a lot because, I am a helicopter daughter. But if you cannot be there know your loved one is in good hands. If need be and my mother needs additional therapy or assistance from a care facility SoCal would be my first choice. Anna in therapy, VJay, Ofelia, Mae and Ms Lulu. Thank you for your love and kindness with my mama. ~M~

Looked extremely warm and friendly! The facility reminded me of someone's warm and loving home…read more Two large places to relax and visit with patients. One outside and one inside. The entrance looked welcoming because patients and family were hanging out visiting, Lots of socializing at 6:30pm. For us, we were lookin for a facility for an adult Alzheimer's patient who could walk. No locks on doors to keep them in, or door alarms. However it looked very nice, staff super friendly and caring.

My family is incredibly thankful for all the staff at Park Regency Care Center.If you are looking…read morefor yourself or a loved one, this place is the best in the area. My mom was admitted Dec 2025 and stayed a total of 100 days. The staff was AMAZING, from the Admission process, the CNAs, Physical Therapists, Social workers, LVNs, cooks etc. They treated my mom with such love and attention that they became our extended family. They kept in contact with us for any issues, minor or big. The place is SPOTLESS, their hygiene is above and beyond anyone's expectation. The Physical Therapy is top notch, mom went unable to move even when laying down to being able to get up with some assistance and walking with her walker again. Obviously every case is unique, but we were impressed and thankful to see her recoup to that level. The Social Worker was incredibly helpful in processing the care needed after her discharge, including programs covered under Medi-Cal, her professionalism and knowledge was highly appreciated. I am sad people don't take the time to write a review, but we wanted everyone to know how much we appreciated the care mom received.

Update on my last review. We had a few hiccups and I gave a low review. Admin called, clarified and…read moreeducated. I respect that. More stars because of the immediate customer service.

Everyone is so friendly and you can tell they all work hard. It's a nice place to come toread more

My father spent about a month here and we have mixed feelings about the facility…read more Pro: very single one of the floor staff was wonderful. They were attentive, polite, friendly, professional, helpful, and there were plenty of folks working on the floor. I never felt like I couldn't find someone to help. PT and OT came and worked with my dad every day. Staff brought his meals timely every day. CNA's did their best to help him dress, bathe, etc and were helpful and responsive to family members. We never felt like attention to the patient was lacking. Con: the office staff is not responsive at all. I left messages for case manager and billing dept. throughout my dad's stay, and none of them ever called me back ever. Only one time did anyone (social services director) ever return my call. The patient room space really sucks. Most available rooms have four people jammed in to rooms that look like they were designed for two people. I never knew a quad room even existed until my dad was sent here. When I asked for him to be moved to a two person room, none were available. I was told those were rarely available. My dad's curtained off space felt like about 10 x 12. No privacy and no room for visitors. Imagine four men in a room while one is on the phone, one has visitors, one is watching tv, and one has loud music on. All in the same room. Had to constantly reposition things in my dad's space (tv, wheel chair, bedside table, oxygen machine, chair for a visitor) depending on what you wanted access to at any given time. Could not open his closet without moving furnishings out of the way. Anyway it's acceptable for the nice floor staff, but I wished my dad was elsewhere because of all the other reasons.

Quality care in the heart of Norwalk Ca. Caring, compassionate staff. Providing short term and…read morelong term care. Ready for the holidays. Exceptional care

Welcome to Norwalk Skilled Nursing a family friendly environment. We welcome short term skilled and…read morelong-term residents depending on bed availability. We have staff available 24/7 for care needs. We offer physical therapy, occupational therapy, speech therapy, wound care, IV antibiotics, activities, social services assistance, dental, vision services and hearing services. Our social services department has experience with discharge planning for your loved looking to transition to retirement, independent livings or board and care. Visiting is open with mask still in place and checking in with our front desk. Feel free to contact the facility for any questions.

I was there first five weeks in 2029 treated me very well. Excellent staff Five starsread more

Staff not well trained. Consistently left with nasal cannula on but oxygen machine turned off…read more Nightshift would take away call lights and yell from door for residents to go to sleep and stop calling. Perforated my family members PEG TUBE and this was suppose to be the "lead" of CNAs. Family member was in respiratory crisis and LVN called it anxiety, it was not till we went to assess and patient got taken to ER and required lengthy hospital admission. The list goes on. And the saddest was that for months rare itchy markings on body would appear and staff did not address nor pay attention to but when we finally took our family member home and removed her gown from the facility she had bed bugs. Disgraceful and heartbreaking.

When my husband had his recent accident, we were informed that he would need to be admitted to a…read morePost Acute care facility for recovery and rehabilitation. After some research by a relative, "Cottage Crest" in Norwalk was chosen. We will be forever grateful for the personal care given by the staff, the cleanliness and professionalism rendered. I felt very comfortable leaving him in their care ( not an easy thing for me to ever say). Thank you again, "Cottage Crest" for a very positive experience. Louise Mc Connell

Cottage Crest is an amazing place. The folks that work there are very caring, loving and patience…read more. The CNA's are the best! They always make the patients feel loved and valued which is very appreciated. There seems to be a great team atmosphere in place. Everybody is always willing to help each other. It's an old facility, rooms are small for a two bed setup, but they are always fixing it up and making it look very nice. i would recommend this facility for your family members.

My mom was here previously and had to be readmitted after she became ill on Christmas Day, she was…read moreadmitted a week later from the hospital. Due to my previous experience with the care that she received there, I immediately contacted Diondra in admissions because I did not want my mom to go anywhere else. She got back to me immediately and assured me she will contact the caseworker at the hospital to coordinate the admission. The staff here is amazing and their attentive to care is great! I was there daily if possible but if for some reason, I could not visit I knew she was in good hands. David at the front lobby desk is so nice and friendly. I had things delivered to my mom a few times and he always made sure she got it. Her CNA's (that I can think of) Cindy, Maria, Alma, Miguel and Abby all did a great job and made my mom comfortable. Her LVN's Sydney, Stephanie and Ryan all made sure she got her medication when she needed it. Her nurses Nancy and Mercy were great! They went above and beyond supervising her care. Ramona the social worker set up all of her home health and was a big support for me as well. She's very compassionate and great at her job. The physical therapists Kyle, Scott, Sara, Rocco and Joseph pushed my mom and helped her build up her strength. The social activity coordinators Alex, Jeanette and Justine do a great job with the patients. It is never ideal when a loved one has to be placed in a long term care facility but when they are at a place and you know that they are being cared for by compassionate care givers who truly care about the patients, it really helps. My mom cried when she left because she was so grateful to all of the staff. I live in SELA and was willing to drive to La Mirada because it was a great place. I would never have my mom go anywhere else.

my aunt has been a patient here for a few months not only do they have the most amazing social…read moreworkers, but I am greeted daily with a warm smile from David C. I have seen him interact with the patient and he is beyond kind and compassionate. I hope the owners of the facility will read this review because it is young men like him who make a difference.

I have been here several times when I have needed top notch post operative quality services…read more This facility is super clean. Everyone from nursing, therapy, kitchen, housekeeping, maintenance, and especially activities are the best at what they do. Thank you so much to the CNA's for the quality of work they provide selflessly. Great job in the kitchen making sure I always had something enjoyable, and tasty for my meals. Especially the going home breakfast they made me. I can't say enough good things about Brookfield Healthcare Center. I usually post my reviews on Google, but I thought I'd do yelp this time. Thank you to everyone on station 2. Your a great team. Too many to mention by name. Thank you therapy dept. Thank you Jackie, Mary Chris, and Alejandra.

Brookfield is a wonderful skilled nursing facility where the residents' well-being and quality of…read morecare are clearly a top priority. The staff is compassionate, attentive, and genuinely caring toward the residents. The facility is clean, organized, and well-maintained, which contributes to a comfortable and positive atmosphere for both residents and their families.