Unprofessional and Unreliable - Strongly Caution Against
I had a deeply disappointing experience with dog trainer Justin Durr.
The training package was advertised as a 6-week program with 8 private sessions. Instead, it dragged out over 12 weeks due to five cancellations on his end and periods when he was simply unavailable. He was late to most sessions--on one occasion by over an hour--and frequently unprepared, lacking equipment, a clear plan, and sometimes even confusing my dog with other clients' dogs.
His communication was rude, inconsistent, and dismissive. He often contradicted himself, and when I voiced concerns, they were brushed off.
Over the course of six weeks, I was told about six different group training sessions, but five of them never occurred. Although the program included six months of group training, only one class actually took place--a free introductory session hosted by a completely different business with no formal connection to Justin. It was offered as a one-time courtesy, and no additional group classes were ever provided. Since the time I spent coordinating and following up far exceeded the actual training received, and because my time is valuable, I formally requested a partial refund for the group portion. That request was denied.
His contact emails are inactive or unmonitored, and legal action is now necessary to pursue resolution.
I strongly caution anyone considering this trainer to avoid paying upfront or using non-refundable methods. In my experience, this service lacked professionalism, structure, and accountability. read more