UPDATE: Adding a star to Wickstrom, now a 5 star experience. This is a prime example of how 'honest' communication always wins. After I posted my initial review about break issues, and owned my side of the issue, Joe at Wickstrom called me personally to discuss the situation. We had an honest conversation, and Joe encouraged me to come back in to re-evaluate the breaks. So glad that he did. I also met with Frank in service - and after an honest assessment - Frank had his service department make the appropriate adjustments to the breaks. Awesome. My family has been dong business with Wickstrom for decades, but this was personally my first vehicle purchased from Wickstrom. I am happy to update this review and express my gratitude for what is an excellent customer service mindset exhibited by Joe and the Wickstrom team. To me, it's all about the follow up. I now feel confident that the breaks on my wife's MKX are safe and will do their job well with a newborn in the vehicle. Thanks Joe, thanks Frank! read more

AJ at Wickstrom Ford was extremely helpful, was very knowledgeable and our car buying process with him was the most painless experience I have had at a dealership in a long time. I'd highly recommend buying from this dealership read more

Buying a car at Wickstrom Lincoln was an extremely pleasurable experience. The entire sales staff were patient, accommodating and respectful. Aj was the salesperson that I was working with and he was nothing short of amazing. He took his time with me and was patient with me as I went back-and-forth as to which Lincoln was the right fit for me. It was kind of like a Goldilocks moment. I am definitely pleased with my Lincoln purchase. As well as Wickstrom Lincoln. this is my first Lincoln, but definitely not my last. I attribute that to the experience I had at Wickstrom Lincoln as well as their sales person AJ. read more

While I may not have decided on my next purchase, My experience was absolutely stellar. Shawn Garrett was an delight, and made me feel right at home. Most dealers seem to have a high pressure environment. Yet the team a Wickstrom finds a way to make the whole process enjoyable. read more

Bought our first Lincoln from Wickstrom in Barrington and would completely recommend them!! Robinson Logue was our salesman and he was wonderful to work with. The entire process was easy and stress free from start to finish! Robinson was very attentive, patient and flexible with us. We did not experience any high pressure that you typically receive when buying a car. We LOVE our new Corsair!!! read more

Rae was incredible. Helpful, zero pressure and guided us through the whole process. Thank you!!!

So I took my car for the works package (oil change, tire rotation, inspection) a transmission fluid flush and a recall for roof rack rails. I dropped off my car in the morning since I had made an appointment to get this done. I go to pick up my car and they said they were still working on it, no problem I didn't mind the wait because I have been to this dealer before and have no problems. It is now 45 min later and they come and tell me it's all done no issues, at this point I am one happy customer. On my way home I just happens to look up at my oil change reminder sticker and noticed that it was not changed, no biggie I figured they just forgot so I looked at the oil life meter and it was not changed now the wheels are turning. I get home and look at my tires and they look like they have not been touched, they were covered in road salt so if they touched them you would see the markings. I pop the hood and look at my oil and its dirty, I go under the car and the oil filter is the old one. I called the dealer and they asked for me to go back to check, I drive the 40min and they take my car. The service writer comes back and apologized and said that the techs got confused and thought that the other did the change, as I am sitting in the waiting room they have the bays on video so I can see what they are doing. The car goes up they change the oil they look at the tires and the car is out, no tire rotation no inspection. The service writer comes back and says all done, I asked about the tire rotation and he said yup all done. I have no problem with the service writer he can only say what the techs tell him but the credibility of the dealership is shot with me, I spent $300 for a service that almost didn't get done and what's worse is that I had to sit there and supervise them to make sure they do their job. I am still waiting for their service manager to call me about this, it's been 2 weeks and not a word guess that's how they treat their customers stay away from this place. read more

We bought our first car from Wickstrom in 2013 and have been coming back for services and purchase two more cars since then. An easy going atmosphere where they do not push you into buying immediately. Friendly staff who go out of the way to fill your car requirements and work with you on the pricing. Have bought all three cars through Manny who is knowledgeable, responsive and easy to work with. Also use the service shop and always had positive experiences. read more

I have been a loyal client for many years. I purchased tires for my previous vehicles and loved the customer service. That is why I kept coming back. This Spring I purchased 3 Run on Flat tires for my BMW paid over $1200.00. I also bought winter tires and I have been having them switching for few seasons. It was great experience when Barbara was working there. Never had an issue with anyone until now. On 12/21/19 my husband took my BMW to have my tires switched to my winter tires. Sounds real easy but one of the technician has broke wheel lock on the lug nut. SAM who was taking care of this situation has told my husband they can't find a tool to fix this issue and they also can't change this one tire. What kind of dealership is this without correct tools. Plus if they break it they should fix it. Not a great Customer service SAM. Clearly SAM needs couching on how to deal with customers or get a manager involved if he can't resolve this situation. Sam never apologized for this incident and told my husband that was wear and tear and there is nothing they can do or they can't even fix their mistake! Wow, they clearly don't care about their customers!!!!! I sure don't want them to touch my car since they clearly don't know what they are doing. They just lost a customer I will be going some place else to fix their mistake!!! read more

We've bought/leased out cars from Wickstrom Ford for at least 10 years. The service team is always friendly and helpful. Very clean and comfortable waiting area, even a kid activity area! Todd and Rich are our go to sales team who always get us the best deal. We will continue to go to Wickstrom Ford for our cars. read more

I did not purchase my car here but did work with AUSTIN over the phone. I let Austin know I was tired of cheesy car dealers trying to rip me off and he handled my situation with kit gloves. Normally a car salesman will NOT help you out over the phone but Austin wanted to gain my trust so he helped me the best he could without me being in the actual dealership. Austin was all about customer service and adding no surprises. He advised me of every surprise I may come across the way. I had been to 4 or 5 dealerships and only Austin told me about the first payment being needed up front. I did not expect to make my first payment the day of leasing the car because no dealership told me about this. This would be my first leases. Austin wants a return customer not just a one time pissed off customer. He was unbelievably patient with me. I can be pretty tough to wheel and deal with. I was beyond frustrated and he had all the patience in the world. I car shop and pretty aggressively, I want the best deal for my hard earned money. I will make Austin my first stop in about 34 months when it is time to lease again. read more

Purchased my car a few years ago from this location. I dont live near the service center, so I normally use someone closer. My check engine light has been coming on/off since purchasing the vehicle, so I figured I'd bring it back to have them check it out. The service center is over priced and I tried to get to work and just leave with an oil change, but was going to have a recall done and a diagnostic test, the service agent kept saying "only a few more minutes". Never again will I buy a vehicle or go to this service center. Find someone else who is close, reliable, and trustworthy. read more

Today we bought Ford F-150 . Nathan was very professional and smart. Management make purchase very smooth and very fast . Paperwork is minimal . People friendly . They also show as a new electrical car and I was impressed. Maybe next time ... definitely place to buy your next Ford . read more

Best experience ever with a car dealership. AJ Soderholm was really very easy to work with and kept to his word. We were in and out in under 30 minutes including a test drive. read more

We have bought 3 cars with Wickstrom - 2 with Kelsey and one with Robinson most recently. The car buying experience has always been cordial, hassle free, extremely responsive and a very fair price. We would always consider this dealership first, even in the crazy car buying times now with low inventory and high prices on both, pre-owned and new cars. Wickstrom did not add anything on to the MSRP - which is something we have seen all over the place in the current market. They are clearly in the business of building trustworthy relationships with their customers and not after a quick extra buck. Always a very good experience read more

I purchased a certified used 2017 Lincoln MKZ from Manny Avila and the process from start to finish was an exceptional experience. The entire team at Wickstrom is courteous and very knowledgeable. I'll definitely continue coming to Manny and Wickstrom to purchase a vehicle. Thank you again for making the process effortless! read more

First time buying a car at a dealership and Mike K made it so easy and painless. He is really knowledgeable about the vehicle we were looking at. The whole process was smooth and quick! read more

I have purchased 2 vehicles from Wickstrom Ford in the past 6 years and I have nothing but great things to say. The purchase process is quick and painless with no hidden fees. We also take all 4 of our Ford vehicles to them for service. It's one of the few dealerships that I trust and will keep going back. Trust is the key word here. This business is ethical and a pleasure to work with. read more

Refreshing and honest dealership. Purchased our Bronco at the agreed upon price when placing our order. While other dealers are charging $10K over MSRP for ordered Broncos, Wickstrom remained honest and committed to their word. From AJ our salesman to Rob the GM of Sales to Kelsey the finance manager all superb communication and professionalism. Highly recommend them!!! Thanks everyone. read more

Brought my vehicle to this dealership for the Ford Motor Co recall on Explorers for the rear toe link replacement. After replacement the front wheel alignment should be checked for alignment with the rear wheels. This is part of servicing these replacement parts. My wife received a telephone call from the service writer who advised that the rear wheel alignment with the front wheels is not covered under the recall and will cost an additional $59. I called and spoke to a different service writer who advised the front wheels were out of alignment and that is the reason for the additional charge. So we have 2 different claims for the same repair. I find the business ethics of this dealership to be concerning. The truth never changes but I guess the story does at Wickstrom. I called another Ford dealer who advised that the alignment of the front wheels with the rear wheels is part of the covered repair by Ford. This isn't the first time I have questioned the ethics of the service writers. The service writers make money on the additional services they sell over the counter and it makes me wonder if that is the driving force of the up charge. This type of behavior makes a bad customer experience but when a dealer sells as many cars as Wickstrom does maybe customer experience isn't a priority read more

Wickstrom Ford - Car Dealers Near Me - Barrington, Illinois

I have leased my last 2 cars from Wickstrom Ford. The staff is very professional and friendly. I have worked with their sales associate Manny Avila, and appreciate the options he presents without being pushy. They have a huge selection of cars on their lot as well as access to other dealerships if they don't have the color/style you want. I have also used their facility for routine oil changes/maintenance and love the cleanliness of the waiting area and friendly service technicians. Such a nice change from other dealerships I've worked with in the past! read more

The service center help is brutal. Lack of communication is ridiculous. I dropped off my vehicle for a trans flush. Was told I can pick it up that afternoon. I called late afternoon.."oh....we got behind, it'll be done tomorrow ". Next day late morning I call to see when I can pick it up. "Oh, refresh my memory on what we were supposed to do". "Oh, we had to order a part, it'll be finished tomorrow". Is it really that hard to communicate to your customers????? read more

Went to drop my car off for a recall and it went perfectly but when I got in my car my brand new brakes weren't working properly. I had to push it all the way to the ground which makes the car unsafe. So I take it back and get treated horrible and the attitude from the staff is just ridiculous. I will be calling cooperate read more

My wife and I recently had a very positive no-pressure customer experience at Wickstrom Ford Lincoln. Michael Kajdanowski did a great job in handling our questions and in explaining the features of the Nautilus we were interested in. read more

Great buying experience! Highly recommend..communicative, trustworthy and fast. Most pleasant car buying experience I have ever had.

Couldn't have asked or planned for an easier experience and transaction with AJ and Ryan. So happy to be in my new vehicle!

We have purchased two vehicles from Wickstrom. We had a part go out on our second vehicle. They replaced the part, only to have it fail within a week. We aren't clear if it was the part or the service. We brought it back within a week and waited a total of three months to get our vehicle back. The part was backordered and Wickstrom refused to put on an aftermarket part because Ford wouldn't reimburse them for the part or labor if they did. They also refused to assist us with a loaner vehicle because they said they didn't know how long it would take for a Ford part to become available and it would be costly for the dealership. While I understand this is a business, their service failed and yet they kept our vehicle hostage for a few hundred dollars worth of reimbursement from Ford. Wickstrom deflected the accountability to Ford when convenient. Our family was left without the vehicle for months and they didn't address it until we became extremely forceful in the conversations with them. In the end, they put on an after market part which very well could have been done within the first week. I would never recommend Wickstrom again due to their lack of responsiveness, lack of empathy for the customer and rude service managers. read more

I bought a 2016 Explorer 3- days in my battery dies Ok Fine -replaced no issues. Then I Notice there are chips in the window brought it to get fixed they said they replaced my whole window ok fine But-My trim holding the window down was sticking an almost 2 inches out very visible to the eye. Found I had a major whistle in the windshield called them they treated me like I was crazy but then got a call stating that their glass guys was def and was able to hear the whistle . Per them they fixed it. I picked the car up again and guess what still a whistle for the made a call was told John would call me back two weeks now no call. Brought to my company's auto place their glass guy looked at it said the trim was all messed up and also my glass was loose in the windshield which is why I still have the whistle so basically Ford tried to glue down the side thinking this fixed the problem which stayed down for a week and then popped back up-- they did nothing to fix it at all and thank god that my windshield didn't break while driving . Purchase included 2 Fobs only received one keep calling to see if they found and keep being told no. Bottom Line Wickstrom ford in barrington, IL is not nice people and do not service you like they should. They do very bad work and they do not stand by there word or the work they do on your vehicle. When the Manager Looked at me and said " Maybe this car isnt for you" I should have gotten up and walked out of that place. They have made my experiance horrible. I regret not walking out and I regret every knowing anything about this place I should .. Please take my advice - everyone tried to worn me not to go here so many people tried to tell me - DO NOT PURCHASE ANYTHING FROM THIS PLACE AND DO NOT GO TO THERE SERVICE DEPARTMENT... NO FAITH IN KNOWING I WILL DRIVE OUT OF THERE PLACE WITH A FULLY OPERATIONAL VEHICLE. Sorry I am so upset with myself from buying from a place that has no ethics in what they do or how they treat people . When the mechanic told me my windshield isnt secure down and is loose . I was afraid to get back into my car - wondering what else was wrong now. Edit: I did get a call last night After my review was posted. Yet your response is making it look like you have been reaching out to me all along. Just so we are clear on this. Yesterday after my review I started to get calls from Wickstrom. 2 1/2 weeks I have waited from first call for help on these issues. I have taken my car to a reliable place found I also needed front breaks because the were wore down had there glass company fix my windshield and have no need to come back to Wickstrom. Received my car back today. All this only owning the car for a month. And in my papers it's says 2 fobs I only received one and was told you would not purchase a second one for me. So I will take care of that too. Thank you but no thank you. read more

Unfortunately we were extremely disappointed with our experience here. We bought a brand new vehicle from Wickstrom that subsequently had a reoccurring leak in both passenger and driver side windows. After multiple repairs the problem still persisted. When addressing it with Wickstrom multiple times they were consistently dismissive and unhelpful, refusing to investigate an issue with multiple reoccurrences. Furthermore, we had several negative experiences with the staff that we felt were racially driven and when addressing it with the general manager, Robert Palazzo, we were completely dismissed. This was very significant as it relates to how this place is run and managed. To this day the issues with the car have not been resolved. If you are looking for good customer service and a company that operates with integrity, I would look elsewhere. Below is what we also submitted to the BBB. To whom it may concern, As a customer of Wickstrom Ford, I have been treated poorly, misled through multiple contracts by multiple employees (e.g. rental car with warranty, scope of work on previous service/warranty), and met with what I deem to be racism from multiple employees since 2018 when I purchased my vehicle. I recently addressed my concerns with General Manager- Robert Palazzo, in late June. When I told him I felt discriminated against based on my race, he immediately spoke over me aggressively and would not allow me to explain exactly what happened and how I had been treated by his employees, and experienced racial discrimination. He insisted that I was wrong without even knowing my experience and assured me that as a white male, he was more qualified to define what is racism and what is not. As the general manager, this behavior has led me to believe that my experience is rooted in systemic racism that stems from the top. In this case being General Manager- Robert Palazzo. I am left with the impression that the owners of Wickstrom Ford Auto Group- Colin Wickstrom and Richard Wickstrom , are allowing this behavior to occur. My experience with Palazzo leaves me with no choice but to file reports with the BBB, Ford Corporate Customer Relations, and the Department of Human Rights. Since 2018, I've had multiple employees treat me with respect initially, only to have their tone and overall diction devolve to rude and flat out degrading towards me- once they asked for my last name or had me come in physically and realized I was Hispanic. I have multiple friends and family who have purchased vehicles at Wickstrom Ford. Those who are minorities- have all reported degrading treatment and misleading service. Those who are white, have not. When I purchased the vehicle, a white male attempted to sell me an extended warranty. I declined and told him I would only purchase the vehicle if my base warranty included a rental car anytime the base warranty was utilized. He agreed to those terms verbally. I was later told that was not placed in my contract. When I tried to explain this to the general manager, he insisted it must have been the Hispanic car salesmen's fault, not the Caucasian man selling the warranty. On multiple occasions I've called for service. They've made it clear I would receive a rental car if the repair is on warranty and then immediately retract when I give them my name, which is Hispanic. Always coming up with a reason why I can't receive a rental car. The same thing has happened when I come physically in person. Nice on the phone when I don't give my name, and then degrading when I come in person and they see I'm Hispanic. The vehicle was purchased brand new and has had the same window mechanical issue 3 times despite multiple repairs. When I've told them I'm concerned that either I purchased a defective vehicle or it hasn't been repaired properly- I have been told it's my problem, not theirs. I am a first generation Hispanic. My family and I have experienced racism on many occasions. I thoroughly recognize racial discrimination. I am also a pharmacist with a doctoral education and I work with the general public myself. I know poor customer service when I experience it. In regards to a resolution; it is only fair that all repairs from BOTH defective windows are repaired IMMEDIATELY at no cost to myself with a complimentary rental car provided (as verbally promised by multiple employees). This would be the second and third time the windows are fixed so I would need a thorough explanation as to how the repair is being done more thoroughly this time and a guarantee of work done would need to extend 24 months, given the defective nature of the issue and multiple repairs rendered. In regards to my experience of racial discrimination from Wickstrom Ford employees, I will require a direct apology via email from both the general manager and at least 1 owner of Wickstrom Ford. Thank You, Andrew read more

The buying process was well coordinated for each step: salesman, test drive, negotiation, timing of pickup to fit my schedule, and easy clear-up on few confusing points on the final contract. read more

Wickstrom Ford - My 2020 Ford Escape Hybrid, "Moon Beam". Love this car! - Car Dealers Near Me - Barrington, Illinois

Great service. Other dealers gave hard sell and bad information. Manny was good. Stayed late and came in on day off to work with us.

Bought a Lincoln Nautilus from sales person Kelsey. Everything was on point from great communication, follow up and making the process effortless. Her high quality service and knowledge was a delightful experience. I highly recommend Wickstrom Ford! read more

Had a great experience working with the team over at Wickstrom Ford. I worked directly with Robinson for months as I waited for my new vehicle to arrive. He was very responsive to all my inquiries, always a professional, and took care of everything I needed. Kelsey made the purchasing process very smooth, no hidden fees or charges, and was very upfront about everything. Last, Danny picked me up to take me to the dealership and he was very courteous. read more

5 star service from Wickstrom Ford!! I'll never bring our Ford Focus anywhere else for service. They quickly identified and fixed the problem, which I thought would be costly but turned out to be covered by the warranty. They also identified and addressed another recall issue with me asking. Aside from professional consultation and courteous people, some red carpet treatment like offering a loaner (never proactively offered at any other dealerships I've been to) and to send a Lyft if I needed a ride to pick up my car (unheard of!) make Wickstrom stand apart. Thank you, Eric! read more

During the peak of Covid we dropped car at quick lane and not ONE guy in there was wearing masks or gloves. Not one! Zero. Also, when picking up car we paid by phone before heading over there expecting the keys and receipt to be in car already. They made us come inside once more and waiting more than 10 minutes walked right up to us within 2 feet to hand keys and receipt -again with no gloves or mask. You can bet the car was not wiped down whatsoever. Must be living under a huge rock over there. This is against what the Governor ordered. Do not go to this place of business. read more

I purchased a 2022 Mustang Mach E from Michael Kajdanowski, and it was an amazing experience. He was helpful, knowledgeable, and informative. The entire process was easy, no pressure, and overall pretty great. Thanks Michael and the rest of the team at Wickstom Ford! Also...I love my new car so much! read more

I had a wonderful experience in purchasing my new car from Wickstrom. Eric Jensen does a great job explaining everything about the car and it was my 3rd time working with him . He is very professional and knowledgeable. I recommend Wickstrom and Eric for your next purchase read more

Just leased our 10th vehicle from Wickstrom and we were impressed yet again. Manny Avila is a caring and knowledgeable professional as our all those we've encountered at Wickstrom. read more

I had a failed order with this dealership where I was lead to believe for a month that they had allocation when they did not. They had horrible customer service and when it came time for refund were incredibly rude. read more

The sales team would actually get 5 stars. I just wish the sales team and management was the same as their service desk. After taking my car to the service team with the same issue i finally decide to talk to a manager and file a complaint. Apparently managers on the service desk are offered no type of training on how to deal/handle with complaints. The manager showed no empathy to my issues and frustration and i was literally told i could go to a different Ford. There was never an apology on his behalf. Shelly, a member of that dept. not a manager, showed more empathy than her manager did. She apologized and made me feel better after talking to her manager. She saw i was clearly upset. I would give this 1 star except my salesman Manny went out of his way to try to facilitate these issues for me. I felt bad ranting and complaining to Manny that i asked for the appropriate manager. Which as explained above wasn't a good experience. Great job Shelly and Manny!! Service manager, ask ford to train you on customer skills. By the way I talked to a manager after taking my car in 4 times in less than 6 months read more