Really nice facility and staff. I bought a used car and dealt with Mitch C. Great guy and really helped me with any questions and concerns.

I travel over an hour each way to buy my cars and have them serviced. My parents drive 2+ hours, and the rest of my family drives anywhere from 30 to 60 minutes for this dealership! read more

The president promptly responded to my negative review, which I appreciate. I'm happy to give this dealership a second chance, owing to their prompt and courteous response. read more

Wickstrom Ford Lincoln deserves 10 stars! They have the BEST service staff (and mechanics) (i.e. Frank, Erik, Shelly, Barb, etc.) I would not ever go anywhere else. And, Sales is phenomenal! Rob Palazzo, Pat Duval, and Nathan Noffs! Don't waste your time; just go to Wickstrom and you will forever be happy and satisfied with the knowledge of the members. You want top quality service and sales.....it's Wickstrom Auto!!!! read more

The car buying experience is usually stressful for me, and often results in a slight headache in the end. My experience at Wickstrom Ford in Barrington was completely different. Upon walking in, I was promptly greeted by a younger guy named Mitch. I told Mitch C. that I was only looking. He said, "Great, if you have any questions or if there is anything you want to see just let me know." I like being left alone for a little to walk around on my own and think. My usual experience is with an overly aggressive salesman following me around the dealership. Mitch left me alone to do my thing which I greatly appreciated. After 15 minutes, I found Mitch to take a car for a test drive. He thoroughly pointed out all the features of the car. He was extremely knowledgeable on the product he sells and was quick to answer any questions I had. Here comes the most stressful part. The financial stuff. I walked away confident that I got the best deal possible. I highly recommend this Ford dealership. If you stop in and a guy in a suit randomly starts up a conversation with you, it's probably one on the Wickstroms. They definitely aren't absentee owners. They are usually available to talk to their customers. The service department guys are great. I haven't had any major problems with my car so far. All repairs have been done in the time and price as quoted. If they go over the quoted time, a loaner car has been provided. The finance guys were great also! I have dealt with Rob P. and Eugene H. They are both extremely knowledgeable about the financial particulars of car buying. I didn't have a single question after talking to them. Everything was explained clearly. They were also very quick to get the paperwork in order. They made this part almost painless. My experience with Wickstrom Ford has been top notch so far. I constantly refer anybody looking for a new or used car to Mitch and Wickstrom Ford. read more

Wickstrom has perfectly facilitated all of my car buying needs and done so in a manner that puts the customer first. Brian P has been my salesman and is the perfect example of the committed, friendly, and knowledgable team I've worked with at Wickstrom. Wickstrom is the ultimate one stop shop and the place I will continue to rely on in the future. read more

We love Manny Avila! He always tries to get the best deals for our family. We have made 4 car Purchases throughout the years. We have never been disappointed. He always follows thru and has the patience to explain everything from the deal to the car purchase ans delivery! We highly recommend him! read more

We purchased our vehicle from Wickstom last year...by far they have the BEST customer service. Today, you never get the service after the sale. But, they truely stand behind the vehicles they sell. When you have to go in for service, the waiting area is catered to everyone. Computers if you want to pass the time, beverages, papers, comfortable seating and monitors so you can see what they are doing to your vehicle. I had the pleasure of dealing with Samantha on a issue with a license plate cover for my Edge. She was courteous, pleasant and made sure I was completely satisfied. read more

I love Wickstrom! I have bought 5 Expeditions and a new Ford Explorer! I have sent 5 family members and 2 friends to buy there too! Nick is awesome to work with and they don't get any better than Brian Powell! Besides their sales team, Mike Murphy in service is the epitome of First Class Service & professionalism! I would recommend Wickstrom to anyone interested in excellent service! read more

We first started looking for a truck, the F150, almost 6 months ago. Joshua Reed kept in contact with us, but not in a pushy way, until we were ready to buy. Josh, and Wickstrom, found the exact truck we wanted at another dealership and had it brought to Barrington. We feel they made every effort to make sure we were happy, from the exact vehicle all the way thru the finance and paperwork. Everyone we encountered was genuine and friendly. Thanks Josh, and Wickstrom! read more

What a great dealership! The pepsi is very cold and the people are very friendly. Nice clean atmosphere. I'll never bring our Ford Focus anywhere else for service. Everyone is treated equally when you walk in the door. read more

I really enjoyed my time at Wickstrom Ford and Lincoln when looking for my new vehicle. Even though I didn't buy my vehicle here, I would definitely go back int the future. All of the sales guys and managers were friendly and made you feel welcome. I have been to a few dealerships during my vehicle search and I can say by far I had the best overall experience here. I want to give a big thanks to Michael Rodriguez who went above and beyond to take care of me during my time there. Good job Wickstrom Ford and Lincoln, you guys are doing it right! read more

My husband and I had a very pleasant experience purchasing our 2005 vehicle this weekend. We were impressed with the professional and personal sales experience with Joe. The loan percent interest we got way surpassed a previous quote from another dealer at credit card rates. Thank you = ) Mr. and Mrs. A read more

I took my 2008 Pontiac G8 in for service. I ended up needing to replace the Throttle Body. The part was ordered and price couldn't be beat! The service staff was very accommodating! read more

Wickstrom Auto Group is a phenomenal dealership every time I am in there I feel like I am part of their family because everyone is that genuine. Their entire building is beautiful, their service waiting area has computers for you to use while you wait. What more can you ask for? Sales- My husband and I have dealt with Michele C. and Robert P. for sales. Michele is somebody special. She remembers who you are, what's going on in your life, and is a remarkable person. Robert is friendly and is very helpful. Service- their service is beyond impeccable. I have dealt with many of their service team members. We recently moved to North Aurora and there is a dealership that is a mile away from our house, but we drive back to WIckstrom because we value their service that much. Thank you so much Wickstrom for always going above and beyond every single time. read more

The customer service is second to none! If you get a chance make sure you see Eric Hamm or Rich Olijar - Very friendly and went above and beyond to help me. Thank you guys! read more

My mom purchased an automobile from Wickstrom Auto Group this past Spring with the help of Eric Wood. I had to get a new car, so we went back to Wickstrom Auto Group and Eric Wood helped us again. I am so pleased with my experience there. I was a pain by not deciding which car I wanted. However, Eric was incredibly patient and helped me throughout the process. He is extremely kind and knowledgable. I highly recommend going to Wickstrom Auto Group for purchasing a automobile with the help of Eric Wood. read more

Dear Wickstrom's My name is Frank and I was in your dealer last week. I was working with with one of your salesman at this point it does not matter who it was. I am in the process of looking at different cars to maybe purchase for my daughter. In the middle of this i noticed a manager having a conversation with another salesman. I saw the manager and salesman go to a back room i was roaming around close to the area where they were that is when i heard some words i would care not to say coming out of the managers mouth. Lets just say that the manager was loud enough that i could hear outside the room. I honestly could not believe that he spoke to a employee like this. I pointed at the manager after they came out and asked who the manager was my salesman told me his name was Rob Palazzo he also said he was the general manager and asked me why i was asking. I replied with no one should be talked to the way i heard him talk to a fellow employee. I then told my sales person to just tell tge manager that i was not interested in any car today. The truth is i will never return to your dealership and the reason is if a general manager is allowed to speak to his employees like this then i want nothing to do with your name. It is unfortunate because my sales person was very polite. read more

EVERY time I go there they are helpful, friendly, professional and don't overcharge. Their service department is wonderful.

Wickstrom has always been completely Helpful. They saved me today by having the right part at the right moment. No extra waiting and saved me some money too. Go Ford. Even though I need a Challenger. thanks Brandon and Pat in parts and Frank in service. read more

I had a great experience working with Micaela at Wickstrom Ford. She was extremely helpful and never pushy in anyway. I'd recommend her to anyone I know. read more

I recently bought my Ford Escape and absolutely love it! Rich Cline was great at helping me find the vehicle that I needed at a price that was affordable. He spent hours (literally about 4 hours) showing me different cars and had a smile the whole time (regardless of my indecisiveness). To me, buying a car can be a hassle however it was such an easy process with Wickstrom. I recommend stopping in to see Rich, he is a pleasant person to work with and is very knowledgeable! read more

Eric in service is the best! Super helpful and honest. He's one of the reasons we always come back. Manny in sales is also awesome. Patient and no bs! read more

Recently purchase a Certified Pre Owned Lincoln, and am very pleased. The vehicle is great, which I expected, but the process of purchasing it was one of the least painless in my 30 or so car purchases in my life. Manny, the rep, was good to work with. The business and sales managers were pleasant and not pushy, and they worked to come up with what we felt was a fair deal. In a few years when it is time to renew, I wouldn't hesitate to return. read more

Outstanding service!.. We've purchased vehicles here before... that's why we keep coming back!.. Our Salesman, Nathan Noffs was very knowledgeable and professional... Patrick Duval made our financing so simple (not pushy!) Will definitely recommend Wickstrom to our friends and family!.. Enjoying our 2016 Ford Fusion! :) read more

Over the years I have purchased several Fords and one Lincoln at Wickstrom. I have always found them easy to work with them on purchase price and after market additions. Service is timely and the cost is comparable to non dealership repair businesses. I would say they best testament to their success is the ever groing line of car makes they offer. read more

This was the most amazing car buying experience. We were welcomed by the staff and Mitch took such great care of us. He really listened to us. He gave us the exact car we were looking for -- a red Fushion. Not only was the car amazing and exactly what we were looking for. BUT the buying experience was informative, no pressue and actually delightful. When we got to Financing -- Pat could not have been more helpful. I've called with additional questions, and was helped right away. Mitch called to check in 2 days after -- just to see if I have questions. That is just the type of amazing service they have. I'm recommending this dealer to all friends! read more

I was in just the other day and received spectacular service. Nathan was knowledgeable, professional, courteous, and extremely helpful. The facility was beautiful as well! I would absolutely recommend Wickstrom to anyone. read more

We just purchased a new Ford Explorer at Wickstrom Ford in Barrington and had a terrific experience. Our sales person Kyle Crowe was fantastic, eager to answer all our questions and find us a car to fit all our needs. I would not hesitate to purchase a car again from Kyle. read more

We bought our 2016 Lincoln MKC here from Kyle. We walked in one day and looked at the cars... Kyle was professional yet friendly without being pushy. My husband had a lot of questions and Kyle was very patient and answered all the questions. If he did not know the answers, he researched them and got back to us the following day. When asked for 'the best price, Kyle texted him his best price and let me tell you, it was a great price! We had done some research on truecar/edmunds/cargurus etc... and felt it was extremely fair and no haggling/bring the manager over/blah blah usual car dealer shenanigans were required. We have never had an experience like this when buying a car. Once we agreed to purchase it, my husband and son (16) went in to pick it up. The Finance guy was fantastic, the manager was great, everyone there is top notch and respects your time and treats you in a very professional, friendly manner but not fake like some other salespeople we have encountered over the past few months. Now, let's talk about the car. The features of this car are almost unbelievable. Kyle spent over an hour showing them everything in the car. (Including how you can view the movie listings at your local theater!) I love my new Lincoln and if I ever buy another car, it will definitely be from Wickstrom. Definitely the best car buying experience ever. Thanks Kyle and Wickstrom for a 5 star experience. read more

If you are looking to buy a new or used car I highly recommend Wickstrom Auto Group. The sales staff are very easy to work with and aren't pushy in anyway. My wife and I recently purchased a 2010 Jeep Wrangler and couldn't be happier with it. Kyle Crowe, our salesman, was very engaging and easy to talk to and great to work with. Him along with others in the sales department made this car buying experience painless and very enjoyable. My whole family gets there vehicles from Wickstrom. In total we have purchased over 6 cars from them and plan to continue to us them for all our car buying needs. read more

I just purchased my second Ford from Wickstrom Ford. It was a pleasure to work with Mitch Cierniewski. He is the best kind of salesman...very knowledgeable, listens to his customers, is kind and funny, and most of all he is not the least bit pushy and does not use high pressure tactics. I have only had good experiences with this dealership, both in buying cars and using their Quick Lane service. read more

Went in for a pick up truck. Left with a great feeling of satisfaction. Nathan was a pleasure to do buisness with!

Wickstrom was my first stop in looking for a pre-owned vehicle, and though I didn't find a vehicle that fit my criteria there, my customer service experience was a very good one! Jared was my sales guy, he was friendly, knowledgable and down to earth, answering all of my party's questions and asking insightful questions of his own. I will definitely keep Wickstrom in mind for the future, all of the people seem very earnest and warm, and the environment is really nicely done. I ticked off one star for the lack of more pre-owned options that met my criteria. read more

I had an excellent experience with Manny And Todd. I really enjoy my new Ford Explorer Sport! I high recommend Wickstrom Auto Group.

We purchased our Jeep last Saturday. This is our second vehicle we have purchased from them. Rob was great. He was very patient with us. He made the process very easy and stress free. I recommend working with him for anyone looking for a car over there!Look forward to doing business there in the future. read more

We bought our second car from Wickstrom Ford Lincoln this week and had another great experience we would recommend this dealership to everyone! Thanks again to Rob and Micaela who took a lot of time to show us the cars and give us the best price! #myexplorerrocks read more

This is my 3rd car my husband and I have purchased at Wickstrom. We are very very pleased. The service department I feel is great. Especially as a woman it is hard for me to feel comfortable and where someone isn't taking advantage, whether is be the money or selling me something I do not need. Our salesman with this car was John Hicks. I STRONGLY would recommend him as well. He did NOT pressure us and respected what we were looking for and helped us all the way thru. I am thrilled to death with their remodeling and all of there service in the Ford department. They also handled all of my problems and recalls with my previous car in a professional way. 2012 Ford Edge Limited!!!!! LOVE IT Woohoo read more

Eric was very helpful and applied the right amount of follow up and persistence. I was able to take an extended test drive that made all the difference in the world in the decision process. The vehicle was detailed and ready to go before year end and start off the new year the right way. I would recommend the location and people were good to work with. read more

Ventured out to Wickstrom for my next vehicle. Word of mouth from a few acquaintances recommend I give Wickstrom a look. Upon using Cars.com, I noticed Wickstrom had the BEST inventory for what I was looking for. No other dealership in the area had what they had. I found every sales rep to be very beneficial. I worked with Eric Wood and I would not hesitate purchasing another vehicle from Wickstrom. Rob at the front desk was also very accommodating in getting me the very best deal. I am happy with my MKC and pleased with Wickstrom for making the experience enjoyable. read more