I was referred to your practice by family and friends and have been coming here for a while. The staff is consistently down-to-earth and very friendly. The front desk team is always welcoming and fun to interact with, though they are often extremely busy and seem to need extra assistance. Additionally, the nurses are wonderful and very knowledgeable, but they often appear to be in a hurry. It seems that the current staff is working very hard, as I notice the same team members present at all hours. I wanted to kindly suggest that management consider increasing staffing levels and becoming more directly involved to help support the team during these busy times. Thank you for your time and for the great care you provide to our community. read more

I should have wrote this a while ago, but I am still incredibly upset with two incidents at his vet. First, I took a very sick kitten to get treatment. The positive, I called on Christmas Eve and they were about to close and weren't opened on Christmas (obviously), but the receptionist was able to schedule us on the 26th. We get seen on the 26th, and get antibiotics to treat the kitten. All is good at this point, We come back a week later for a follow up and the vet sees the kitten is recovering well but still on antibiotics. But she insisted on giving her the first series of vaccinations. I hesitated thinking shouldn't we wait until she's completely recovered? But the vet insisted, so she gets them. I should have gone with my instinct. Later that night, around 1:30am, I wake up to find her head moving erratically and her eyes moving rapidly side to side. I immediately rush her to emergency where they gave her something to calm her and said to take her to her vet as soon as possible. So what happened, since the kitten was still recovering and her system was weak giving her the vaccinations caused a severe vestibular reaction, and permanently causing a head tilt in her. Whenever I take her to a vet that's the first thing they notice and I have to tell them the story of what happened at Arroyo. Second incident, I took another cat to check on an eye infection and they were still doing the "stay in your car, we'll get your pet to get checked or treated, etc". I asked is there any way I could be with my pet while they see her since she's very skittish with people other than my husband and I, I will wear my mask to be safe. They said "no" because of protocol. So I wait in the car. 10 - 15 minutes later the vet called to say my cat ran from them, and they kind of lost her in the office, but now she's in one of the exam rooms hiding and she won't let them near. What the heck?!! Wasn't the exam room closed? And when you did catch her how did you handle and treat her?! I ask, could I just come in and try to get her and the vet said okay and let me in. They take me to the room. I find her hiding scared to death behind the computer monitor. I immediately go to her and pick her up to calm her. A couple minutes later I go out to let them know I have her and the staff just gives me this look like "how did you get her so fast and hold her". This is why I will only go to a vet who lets you be with your pet through the whole exam. Who knows what they are doing and how they are handling your pet behind closed doors. Because of these incidents I will not be going back to Arroyo and have been trying to find another vet I can trust. read more

My dog loves them! The staff is very kind and the doctors are very honest. My dog recently switched over to them and he had great visits with them. They're also very responsive via text and by phone. read more

No parking. Long wait time. Appointment was at 8:30. At 8:50 no doctor yet. Had to go out and see how much longer. Cat was upset. Don't see Dr Katz as she does not return calls. 90.00 for 10 minute appointment read more

We've had good experiences with the veterinarians, however their customer service needs work. The staff is friendly, but they would benefit from customer services training. There have been too many issues with their lack of communication & the way issues have been handled ultimately creating unnecessary frustration and makes me want to consider changing clinics. read more

We've been going to Arroyo for a few years now and have always trusted them, still do! I'm so happy to see that they're finally expanding to their new building. Our husky has been having stomach issues, loss of appetite, and getting more lethargic. We took her to the emg room but they estimated an insanely large bill! We declined the treatment plan in hopes of our dog being able to be seen/treated at Arroyo but they're busy this week. However, Tina has been so great at looking out for the schedule and made a courtesy to reach out when there was a cancellation. With a newborn & going thru postpartum, she has been so helpful thru it all. (I am currently writing this review while my dog is there and I'm at home with the baby, wanted to do this before I forget. But also thanks to the vet tech!! ... I think her name was Angie, she had tattoos - she's been so helpful and updating me with everything) thank you Arroyo Vet Clinic!! You guys are the best!!! read more

We have taken our dogs to Arroyo Vet Clinic for over a decade. Dr. Mavi and all the staff are like family to us. Our dogs are treated quite well in all aspects of care. We have had dental work done several times with good success. In sad times, they have been really like family when it is time to say goodbye to one of ours. We trust them to do what ever is right for our pups. Having that trust in them is peace of mind our animals will be given the best care possible every time. We rescue older dogs with special needs and here they are always taken care of specific to their needs. Can not think of going elsewhere. read more

My family has been coming to Arroyo Vet for years now and we have always had positive experiences! The staff is fantastic and I always leave here feeling a lot better and relieved. Earlier this year, I brought my cat in because he had some respiratory issues. Dr. Royalty was able to diagnose him with feline asthma fairly quickly and helped me get him on a treatment plan, along with a new prescription diet as well. She was very professional and walked me through any questions I had, along with presenting me with multiple treatment options. Fast forward to now, he's no longer coughing or having any asthma attacks! Thanks for helping me keep my boy healthy :) I have since moved out of the area but I'll still come here, even it means driving 45 minutes. It's reasonably priced and they have great service. If you're in SLZ/Hayward area, this is hands down, all-around, the best vet. read more

Arroyo Veterinary Clinic - happy cat! - Veterinarians Near Me - San Lorenzo, California

Public Review - We had a deeply upsetting experience at this clinic with our beloved cat, Peace Blossom. The main reason we came in was to have flea medication administered, as he was clearly suffering. We paid for the treatment and were led to believe it had been applied during the visit. Only today--days later--did we find out it was never administered. No one told us, and no one at the clinic acknowledged this as a problem. To make matters worse, we followed the clinic's post-visit instructions to avoid touching our cat for 48 hours so the medication could "absorb." Peace Blossom is an extremely affectionate cat, and not being able to comfort him while he continued to itch and cry out was heartbreaking. We were trying to do the right thing based on their guidance--only to find out it was based on a lie of omission. During the appointment, we also heard him let out a long, blood-curdling scream when taken to the back for lab work. In our 16 years of caring for him, we've never heard him make such a sound. It was traumatic for us and clearly terrifying for him. The behavior of everyone we interacted with at this clinic was cold, indifferent, and frankly strange. We have been cat and dog owners for many years and have never encountered such a lack of empathy or professionalism in veterinary care. This experience left us shaken--and our cat in prolonged distress. We will not return. We're sharing this so others can make an informed decision. -- Carolyn M. Scott Award-Winning Filmmaker & Environmental Activist www.smallisbeautifulmovie.org read more

I absolutely love the staff and the doctors. We have been taking our Morkie here for 5 years. Our fur baby is in good hands whenever we go for check ups and or concerns. They answer all of our questions and even give us suggestions without feeling pressured to go one way or another. I wish my own doctor's office ran this efficiently ! Tina is an absolute delight. Our baby lights up every time he sees her. She is such a kind person. She treats our baby like one of her own. I can honestly she has an amazing heart and truly genuine. Over the years each staff member we have encountered has been fantastic but Tina will always stand out since my baby bonded with her the most. Not one negative thing to say about this place ! read more

Dr. Mavi is an amazing doctor and the care he gave to Teddy and Freddie was always highly appreciated. Unfortunately, the front desk staff, Tina as Customer Service Specialist Supervisor, if she has a challenging day, she will show her facade, the services offered to the customers are disrespectful and twisted. That happen to me when I asked how long will take the technician to come out and pick up Teddy for his nail trimming. Raised and voice and sent her college, Aylin as Technical Supervisor, outside to be rude. Again, thank you dr. Mavi for your kindness and help. I hope this will be an isolate incident, but I really doubt it. read more

Love this place , took great care of my baby till the end. Everyone is loving and great read more

Arroyo Veterinary Clinic - Laser therapy for joint pain - Veterinarians Near Me - San Lorenzo, California

I absolutely love Arroyo vet clinic & all of the amazing staff especially Eren, Tina & Dr. Mavi. The staff are always so professional and respectful. I've been bringing my dogs here for years and every time I do they're treated with so much love and care. My dogs actually get excited about coming to each visit... the dog treats for them are a bonus lol Thank you guys for everything ! Me & the doggos love you all so much. I highly recommend them. read more

I've been bringing my dog here since I adopted him 4 years ago. The last few visits here at Arroyo Vet weren't very satisfying to say the least. A few extra dollars that they charge for BS test and medication, and fake diagnosis will end up costing them new clients, losing old clients which means losing more money than the few extra dollars that they made off one cheated client. Proper care for the pet and honesty is what this office needs to work on. read more

We are new to the Arroyo vet clinic, with our 5 month old Golden Retriever. Our boy sees Dr Mavi. He has been very kind and patient when we've brought in our boy. He gets down on the floor with him and is so sweet. Office staff are always polite and informative over the phone- and if they get your voicemail- leave very clear instructions. Techs are all super kind- we felt like our boy got to meet all the techs his first visit. They loved on him and made us feel so welcome. read more

Arroyo Veterinary Clinic - Alfie sleepy after a vaccine. Thanks for keeping him vaxxed and safe! - Veterinarians Near Me - San Lorenzo, California

I'm looking for another vet. The last couple of visits have felt rushed, bother in office and on the phone no one seems to listen to me. Additionally, I recently came in and hadn't been aware that they no longer have a parking lot, and drove around the block several times looking for parking. When I mentioned this to Nicole she was very condescending, telling me it wasn't a problem for anyone else. read more

They are so sweet with my anxious dog. When she does not want to be there. Thanks for that!

My Milo has been going to Arroyo Vet Clinic since he was 3 months old. He will be five in September. I am able to keep him up to date on all vaccines and check ups because I get the reminders routinely. The staff is always so welcoming and Milo is comfortable even when he has stayed without me. I am thankful for Dr. Mavi and his staff. A great clinic if anyone is looking for a top notch vet clinic for their fur babies. read more

Been bringing my dog there for years pretty knowledgeable good service would recommend

Last night we rescued a lost dog right as the vet was closing. We called 5 places for a microchip scan and Arroyo was the only one who offered it. They stayed open 15 mins late just for us! They quickly scanned her, got the info for me to call 24PetWatch, and we were able to drive the pup straight from the vet to her humans. Doggo had gotten loose in a parking lot on a car ride during an errand run. Glad she was reunited and all safe and sound! Thank you, Arroyo! read more

Arroyo Veterinary Clinic - Cool things for kids in waiting room! - Veterinarians Near Me - San Lorenzo, California

I have been going to Arroyo Veterinary clinic for 40+ years. They have been kind and gentle with all of my fur babies. You can really tell that all of the staff cares about and loves animals. I would highly recommend Arroyo Veterinary Clinic to anyone. read more

very rude receptionist, no manners. there's much better places out there. They won't even allow you to go back with your dogs when they care for them never seen a veterinarian do that.. read more

I took my senior dog Coco in for a check up especially because of her arthritis. Everything went well. They did a laser treatment which seems to have helped. I am a senior myself and live on a Social Security budget. This visit cost me $691!! After coming home I went online to compare the prices of her medications she was sent home with and was so upset to see how I could have saved lots of money had they given me the option to do so! A close friend of mine who goes to another vet in San Leandro said her vet ALWAYS tells her she can get any meds for her dog cheaper online! That's what vets SHOULD DO!! I will definitely bring this up to Arroyo Pet Clinic! Very, very upsetting!! PLEASE READ UPDATE BELOW: UPDATE: After speaking with the manager at Arroyo Pet Clinic about my findings, they sincerely apologized and are going to credit my account with the money I would have saved! I'm also hoping they will apply a senior discount like most Vetinary clinics do! I also hope they let ALL their patients know they have the option to get prescriptions online! That would be the kind thing to do! read more

I am a new client at Arroyo Veterinary Clinic, and it looks like I will be a permanent client for my dog Gabe! The staff and Doctor were very professional and kind to me as well as my pet. My dog seems to be getting better after they prescribed what was needed for his recovery. I look forward to our next visit, in hopes that this will get my pet back to his normal healthy self. Thank you staff!! read more

Arroyo Veterinary Clinic - This is Gabe - Veterinarians Near Me - San Lorenzo, California

Been coming here for over 10 years so this is long overdue. The doctors and staff here are absolutely amazing. They truly care both my dogs and have never steered us in the wrong direction. I have never walked away feeling like they over prescribed or recommended procedures purely for profit. Get on the waitlist if you can. Will never go to another vet even if I have to travel further. To the all the doctors, technicians, staff, thank you for always taking care of my dogs. read more

This place is absolutely wants you to open your wallet. My dog has a history of UTI. And instead of just approving the medication already prescribed, they insisted we waste our money on a fake appointment. read more

De. Mavi neutered Kinty and did a great job, no issues. Kinty got chipped, had his wellness exam, and vaccines all in one whirlwind visit, 8:30am - 3:30pm. Jennifer was super helpful getting the cat from the parking lot and returning him after the procedure. She inspired me to go buy a cat carrier, which I did. Jessica was funny and friendly on the phone each time I spoke with her. read more

Absolutely wonderful veterinary clinic. Most other clinics I've taken my rats to have seemingly not wanted to waste any time with my little ones. This clinic has shown so much love and attentiveness with treating them. They are patient, warm and kind with them even when they are scared and squirming all over the place. Overall the facility is clean and the staff are all welcoming and friendly. read more

Arroyo Veterinary Clinic - My little rat patients! - Veterinarians Near Me - San Lorenzo, California

Hello, we been members of the clinic for about 5 or 6 years and they have never failed us. The techs are respectful, friendly and doctors are knowledgable and do the best they can for the pets. We recently had to put down our sweet angel cat and Arroyo Vet Clinic staff were so helpful, understanding and overall wonderful. They even wrote and signed a card and sent it to us days later. Would definitely recommend this place to anyone! Shout out to Jessica, who always welcomes us in with a smile and kind words. The receptionists are also super helpful and flexible to scheduling. read more

Arroyo is amazing. I moved here from Emeryville and the price differences have been obscenely noticeable (in a good way). Emeryville vet had wonderful staff too but Let's talk about quality: I am allowed inside; and These vets get down on the floor with your baby to take their vitals.. you don't have to hoist them up onto some pullout table (although those are available I'm sure for smaller breeds). Charlie LIKES going in there. He likes what he smells in the lobby. He loves his vets and their staff. He LOVES that his momma can witness how well behaved he is when he is there. He knows when we are there, we are healing or fixing something wrong. This is by far the best vet in the San Leandro/Hayward area! By far the best vet clinic I've ever had read more

Amazing doctors and staff. Caring and loving with our pets. They are angels of the animals. Thank you from our hearts.

I had to find a new vet who I could trust to take care of my sweet furr babies and decided to try them out. The last place that I went to in castro valley, their staff were very loud, immature, laughing and cracking jokes, all the while we were there with sick pets. They were so unprofessional that it was embarrassing. The staff who have been helping me on the phone and in person at Arroyo were amazing. They were very sweet, kind, professional, knowledgeable, and took amazing care of my animals. It was very obvious that they worked extremely well together as a team and I liked seeing that. These folks genuinely care about you and your animals And I will keep coming back and keep referring them. Great job!! read more

I love all that they do to help me with my 3 cats. Yes I am a cat lady, but, my Husband is a cat man. Arroyo helps us all the time with your children. read more

Decided to try them after the customer service went down hill at our last vet. So glad we did. We appreciate how they took the time to explain everything. Our cat gets temperamental when his paws are touched. They worked with him and afterwards he just wanted them to pet him. We also liked that the office set up. It is very efficient to get in and out with our fur baby. read more

Great place. Everyone I've met that works here has been so nice! I took my baby Winnie in to get a dental cleaning, and it was such a wonderful experience, her teeth look brand new! If I could give more stars, I would! read more

Dr. Mavi and Dr. VanGilder have taken exceptional care of my baby boy. I've been taking my pup to arroyo vet for two years and my parents have been taking their boy there for at least 10. The care we have received is top notch and the staff are incredibly sweet and caring. The prices are what you would expect from the average vet clinic, but the customer service and obvious love for our pets is more than I could ask for. Since COVID they have been offering a sort of curbside service where you park and they collect your fur baby and return them to your car at the end of the visit. They offer payment by phone and make every transaction a breeze. I trust them with my pup's care and we'll being and that is saying a lot. Special shout out to Tina for always being such a sweetheart with all phone calls and requests. I'm sure they have difficult days, like any business, but you can hear the smile in her voice every time you call. read more

Dr. Mavi and his team are just amazing. Veterinary work is not just a profession for them-- it's their passion. They truly care about their patients. Every single staff member is so sweet and gentle! They also have an app that is great for booking appointments, checking on prescriptions, and more. One thing that I really value is their excellent communication. Dr. Mavi and vet techs will take the time to make sure you know exactly what's going on with your pet. Their office is very clean, quiet, and welcoming. My cat, Voodoo, always leaves their office in such a calm and chill state. I know she's in great hands whenever she's visiting her friends at Arroyo Veterinary Clinic. Thank you for everything, Dr. Mavi and team! read more

Arroyo Veterinary Clinic - Voodoo's always cool, calm, and collected while visiting her friends at Arroyo. - Veterinarians Near Me - San Lorenzo, California

This is one of my favorite vets I take my cats too, I brought one in for an ear infection and the other for an evaluation for his urinary crystal food prescription. They're extremely thorough will explain everything to you and very patient with your fur baby's. They have given me pretty soon appointment when I've needed to be seen and overall good experience only note they're parking is closed through the Washington ave side so you have to go around. read more

I've been going to Arroyo for approx. the last 7 years. The staff has always been amazingly helpful, kind hearted, and you can tell they care about your furry kids. When I give them a call, they have caller ID so they're able to pull up your info and kids info right away. So when I call they always makes me feel very welcomed, like they're part of the family. They're always enthusiastic, cheerful, and happy to help with anything I need assistance with. So A+ for them! =) As far as the different doctors there, I would have to say Dr. Mavi is by far the vet I am most comfortable and appreciative of. He takes time explaining things so that you fully understand. His 'bedside manner' is so that even if it isn't the best news he's giving you, he communicates it in a gentle, caring, and sympathetic way. In the past 2 years I've seen 2 other vets at Arroyo, and I am sorry to say I didn't have the best experiences with. I felt they did not have Dr. Mavi's same gentle bedside manner. Instead, the bad news was given to me in more of a blunt and unsympathetic way. Obviously it's hard for any parent to hear about any negative medical info... so it's very important to me that things are communicated 'gently'. However at 2 different visits with different doctors, I got to the point where I burst into tears both in the office and afterwards. After seeing 1 of those 2 other doctors, I felt like I was the world's worst parent, and couldn't get their comments out of my head which told me that I basically neglected my son and "what was I thinking??" The topic was that my Chihuahua was 11 at the time, very energetic, and when we go to the park and throw the ball around he just wants to keep playing and running after the ball. I mentioned that to him and I was told: "Are you crazy? He's basically an 80 year old man. Would you want to be running around at 80yrs old??? He only chases the ball because he thinks it makes 'you' happy, not because he enjoys it." So, during that visit I was balling. I cried my eyes out for a long, long time after that visit also. Now every time I take him to the park or the beach and he expects/wants to chase a ball, I then I re-live that moment, Repeating what I was told over-and-over in my head... "Are you crazy"? etc. etc. etc. Honestly thinking about how I was told that news while I type this is making me get emotional. Anyway, after that visit I will only see Dr. Mavi. I am very grateful to him for the care he gives. So to 99% of everyone at Arroyo, THANK YOU for all your care to my son and I through the years, and years to come! read more

Consumers Beware: Bait and switch pricing. Constant "up-selling" of services not needed. Bogus testing. Bill Padding. After TWENTY years as a loyal customer, we are now realizing the deceptive business practices Dr. Mavi employs to sucker unsuspecting pet-lovers into paying for ridiculously expensive services that are not at all necessary. And watch out for the unexplained "miscellaneous" charges they tack onto your bill, ranging close to a thousand dollars! While our family is financially insecure, Dr. Mavi goes home to a 3.3 MILLION DOLLAR house every night that he probably afforded with all his ill-gotten gains. Not to mention the brand new "state-of-the-art" facility he's having built... is it being built on his customer's dime? I wouldn't be surprised, with the amounts he tries to charge. I would also be remiss if I did not mention the false diagnosis and elder financial abuse committed by Dr. Vangilder at this same establishment. After making a few calls, we found that other local vets were MUCH more affordable and had more prompt appointment times available. Steer clear of the SCAMMERS at Arroyo Vet Clinic. They exploited our love for our pets, milked it for all it was worth, and they exploited our TRUST. What's MORE EYE-OPENING is that their other doctor, Dr. Kornfeld, authors books and other literature which read like instruction manuals for other vets on how to best rip-off their clients and make inflated profits. In one publication, (and I'm paraphrasing) he talks about how a vet can LEVERAGE their clients' habits and patterns to turn more profit. Then goes on to say that clients who have paid for expensive procedures in the past are more willing to pay for other expensive procedures in the future- and these are the customers to target. He says to target pets with dental issues and senior pets. He offers a wealth of advice on how vets can invent profits out of thin air. He says the big bucks are in "preventative" care- teaching other vets that the way to maximize profits is to target owners of HEALTHY pets, under the guise of "preventative" care. Expensive diagnostic testing- you know, just to rule out any mystery illnesses that MIGHT be lurking inside- even though your pet displays zero symptoms of any illness, unnecessary annual exams, booster shots... He claims to have helped vet teams across 5 countries maximize their wealth with his dishonest methods. HOW ARE THESE PEOPLE NOT IN JAIL? How is this not considered FRAUD? read more