Love the dog wash but sad that it's closed for construction. Can't wait for the new area to be…read morefinished! Everyone is always very friendly and the dog park in the front is a nice feature!

My dog has been a customer here for food and vet care since he was a puppy, so I trusted them to…read moregroom him for the first time. While the groom itself looked fine, my dog was cut near his private area and this was not disclosed to me. My dog is very reactive -- there is no way this injury went unnoticed. The groomers requested I bring him in so the vet can take a look at th grooming injury and for me to be eligible for a refund. He was prescribed both a topical and oral antibiotic that he needs to be on for 2 weeks. This was presented as them "making it right," even though the visit was necessary solely due to their mistake. When I requested my refund, I was initially offered only $20 on a $140 grooming bill. After insisting, they agreed to a full refund -- and then immediately removed me as a client, meaning I now must also find a new vet as well. There was no empathy, accountability, or concern shown for my dog's wellbeing. Since the incident, my dog has been uncomfortable, wearing a cone, refusing to use the bathroom, and barely eating. I've had to rearrange my schedule and miss work to care for him. Mistakes happen. But how a business responds to them matters -- and this response was unacceptable.

Can't speak for the grooming because my pup didn't get groomed here. The products here though…read morehowever seem well organized and of top quality. There were multiple selections of raw food from frozen to kibbles. I'm a beginner at using raw food but the lady at the cash register was very informative and helpful. My pup seemed to like the raw food but it does give him runny stools (you can return the food if it doesn't work out for you). The cashier said the food goes into donation when returned which is a great policy instead of wasting it and trashing it.

I've been taking my cocker spaniel there for over a year. A girl name Ashley, groomed him twice did…read morea fantastic job each time but then she quit. Since then, they have been having high turnover and 3 different people have groomed him. Each one doing a worse job and, charging more. This last person Wednesday, April 10 was horrible. I asked them to thin out his hair, smooth out the sides. When I picked him up, nothing was smooth or thinned out. I asked her to try again and she just made it more choppy so I asked her if she could smooth it out And it got worse. He looked like garbage. I said never mind. They charged me $145 and I left. When I got home, I noticed quarter sized scrapes behind each ear, which were raw. Clearly they had been bleeding at the shop before I picked him up. I will never take my dog there again.

Took my sweet girl in here to get her nails cut she was yipping and barking at everything that…read moremoved when we first went in because she gets over excited. Yes I know there is such thing as dog training She is doing what dogs are supposed to do dark. So always seems to smell Alittle better after coming here but she always smells like horse poop since it is her favorite thing to roll in.

The award for worst pet store of the year goes to Petco in Covington Washington. This pet store is…read moreso horrible it is as if the store's goal is to win the aforementioned. The fish department has dead floating fish in many tanks. And the fish tank has invasive snails in the majority of the tanks which can carry bacterial and fungal diseases. Once the general manager bagged snails for my adult daughter. She said, she didn't know if one snail was dead, so she would throw it in for free. We purchased two Oscar fished at this store. One died on the way home which is a ten-minute drive. The other fish died a day later. The fish was covered upon death in a bacterial infection called cotton rot. Prior to this incident we purchased two Axolotls. The first after the store received and inadequately housed the endangered species for the first time in plant tank. Both axolotls were not doing well. The axolotls seemed in shock and under nourished. The creatures need to be kept in low light at low temperatures on a specific diet. Multiple store staff stated that Petco sent them with a box of rocks. We, my family decided to adopt the healthiest of the two. After a week the little guy doubled in size and was stable. However, the one at Petco was barely moving. I had visited the store three times for supplies. I thought I might be able to help the remaining creature. She was too far gone and died a day later. I returned and spoke to the general manager. Her response shocked me. She said, "Well that escalated fast, were did that all come from? I have tons of experience. In know everything about pets. My dad owns a pet store. I grew up around pets. I know exactly what I am doing." No resolution or solution was found. Later I called and spoke to Scott another manager. I also addressed the fact that Petco also has tarantulas and Toads in a display right up by the registers that people can bump into and knock over. They are being advertised as desk pets or last-minute items. Scott refunded the money for the axolotl. Today we took another pet for vaccinations at the Petco clinic. We were turned away because we were 2 minutes late. When we arrived, no vet was present and the other staff was packing up the supplies. The Petco clinic manager stared at use instead of speaking to us for two minutes. Usually, the vaccination clinic runs late. When we have brought our pets previously, we have waited in line twenty to thirty minutes past our scheduled appointment. Thus, two minutes seems weird to be turned away. We have been long term customers of this Petco. This Petco is a lawsuit waiting to happen. I have been in the store getting supplies when a shift leader assisting me has been called to the grooming salon because of a medical emergency. What kind of medical emergency happens during a grooming? Did they clip a dog's nails to short? Even their dog trainers are bad about customer service. I was in line one day and one owner was not keeping her dog away from another. One dog nipped another. A dog trainer came up and chewed out the owner for ten minutes. Incredibly stupid to keep a dog demonstrating aggression inside the store. For my family, today was a deal breaker it's not worth it and we are done with Petco. Not only are the prices hire they don't know anything about customer service. We will gladly make the longer drive to other options.

Nice owner. If you have a picky eater of a bird, they will mix the food for what you want…read more They aim to have happy customers (the birds.) Call ahead to put your order in and it will be ready for pick up. Have a happy bird, shop here.

Great place to pick up food from Joan, I was sad about…read morewings of the world closure so happy to know that the have a good legacy

The staff here is always super friendly and the products are good quality. My only wish would be…read morefor them to have more leash/collar/harness stock. I also appreciate all the wee samples we've gotten, some have become my dogs' favorites.

Super friendly and the options on dog and cat food is great especially as a new dog parentread more

Very happy with the customer service provided. Very friendly and knowledgeable and generous with…read moresample offerings for my cats. Much appreciated!

This store is adorable and absolutely perfect! It's like Willy Wonkas Factory for my dogs. They…read morealways get to pick out their own treats and toys. I love how they put all the different treats that you bag on your own near the floor so the pups can pick their own. My bully wants to try em all. My Labrador picked out herself some 12" sealed beef straps so I know that's what she really wanted (because she loved it through the cellophane.) Did you know your dog gets a free mini dog ice cream on their birthday? Neither did I! We were excited to pick a bacon cheese one out for her. I was also excited to find out that 12" twisted fish skins are only 99 cents. I went a little crazy buying goodies for the birthday girl and my other 2 fur babies. My bully is now eaten 6 this week. Haha. This is just a simple little experience that I can give my dog on her special day. We will definitely be back more than once a year for my good girls. The cashiers are absolutely amazing and friendly. They treated my dogs like their own.

What a horrible experience. They had my dog for 5 and a half hours . Claimed that they could not…read moreget her undercoat to dry. So when I picked her up they showed me her tail and said something about a gland. Nothing about the fact that they had cut her tail . Het tail has been oozing all night and day. I was lied to. Nothing like this has ever happened before and my dog has been getting groomed for the last 5 years every month. I do not recommend this place at all!

I visited this store over the weekend, really looking forward to adopting a bird. Before driving an…read morehour, I called ahead to confirm if they had birds for adoption or if it was just a supply store, as I was specifically interested in that. The guy I spoke with said yes, they do have birds for adoption, but didn't clarify much beyond that. I assumed it would be like a Petco-style place where you can meet and adopt birds. When I arrived, I was shocked by how dusty the store was and how poorly maintained the cages looked. The birds' habitats seemed depressing and unsuitable -- definitely not the kind of environment where birds should live. When I asked about adopting a bird, I was told flat out, "THEY ARE NOT FOR ADOPTION." I was confused because didn't I call to ask that? And they said yes? Then I asked, "Neither of them?" He said only two types of birds were actually available for adoption, and those were the same birds you can find at Petco. If I had known this, I wouldn't have driven an hour I was specifically interested in African Grey parrots, which they had but not for adoption and since they are not available at Petco, I thought they would have one there for adoption. We were looking at the birds and we were never told "if you are interested in adopting these are available" which I would've appreciated. I decided to go to Petco after which is 5 min away from my house! and got a jenday conure bird there. Anyway, I ended up buying some sunflower seeds for a bird I already have at home, but he wouldn't eat them, which was weird because those are his favorite. It turned out the bag was expired, which explains why. Overall, this place felt really poorly managed, especially regarding the birds' living conditions. They desperately need better habitats that allow the birds space to stretch their wings and have a more natural, healthy environment. I do not recommend this place.

My husband and I purchased,in April of this year, 6 chicks that were suppose to be all hens…read more Shortly there after the purchase, one of th chick's died, presumably because of dirty butt, and two of the remaining chicks proved to be roosters. As this was our first experience in the raising of chickens from chicks, we trusted the experienced staff to pick six females from the Plymouth chicken stock they had on hand. In Seattle, it is illegal to have a rooster, much less two of them, and understandably why, as their crowing at 3 am, 6am, 12pm, 3pm, 6pm and sometimes, 9pm, both of them at the same time if not one right after the other. It has become intolerable. I paid for six hens and I would like to trade anybody who wants a rooster(s) for a hen, our roosters are well fed and well developed, and horny. But more importantly, I would like this business to make right their mistake. I have called and left my number

TL/DR: If you buy any meaningful quantity of hay here, weigh your bales if you can't tell on your…read moreown. Review: So disappointed! I've purchased odds and ends here for my horse for a couple years and was looking forward to switching my annual hay delivery to them (4 tons). I used the "request a quote" on their web page. No response. After waiting a few days I called for price and was told they have 2022 timothy for $29/bale. When I showed up I was informed it was 2 string not 3 string, but don't worry because the bales are 90 lbs and I would get 20 in a ton. (20 x 90 = 1800, not 2000, but I digress). I bought four bales to see if my mare likes it. Success! But immediately upon unloading them I knew they weren't 90 lbs. I normally buy 3 tie so I know exactly what that weight feels like. These I could pick up with very little effort. I cracked out my scale and weighed all four bales. Spot-on 75lbs every single one of them which is pretty standard for a 2 string bale. Hmm...75lbs x 20 bales = 1500 lbs. That's 3/4 ton for $580. For a full ton I'd need 26 bales which = $750. I sent a nicey-nice email via their web submit form thinking that there was some kind of miscommunication or honest mistake - also that it would be easier for someone to respond in their own time than be bothered with the phone. No response. In the meantime, my mare has eaten an entire bale in 3.5 days. 90 pounds...are you kidding me? The horse doesn't lie and neither does the scale. Two days later I called to have a nicey-nice chat to clarify the numbers before I ordered four ton (assuming there was some kind of misunderstanding). Dan got REALLY defensive REALLY fast. He said the 20 bales x 90lbs = 1800 lbs pounds which is basically the same thing as a ton. He said it's 1800 lbs because I get a $1/bale discount for the ton price. Gosh, that's a great discount if I get 10% off for getting 10% less. WTF? When I brought up the 75lb weight of the 90lb bales they sold me, Dan's response was that they sell hay by the bale, not by weight, because they don't have a scale. Kind of weird of them not to verify the weight of the product they are buying wholesale for retail, yes? Dan...you LITERALLY sell hay by the weight. You point-blank tell people the price is $28 for a 90 pound bale. But you're not selling 90 pounds. You're selling 75 lbs. And when it's brought to your attention your excuse is that you "don't have a scale". I know this place is friendly and has lots of stuff for pet owners/weekenders. But for a major purchase of $2.5k hay, Iron Horse is not happening for me. They would have shorted me $600 worth (one ton) of hay. Super, super sketchy.