I had a great experience at this store. The employees are amazing, very friendly and knowledgeable…read more The employee who helped me was Connor. I saw how carefully and conscientiously he worked to care for the animals. In spite of his youth, he's a highly experienced pet owner and shared very helpful practical knowledge. There was zero pressure and no hard sales. My friend and I came in one night looking around but not particularly motivated to buy. Connor and the other staff treated us as valued guests, not customers or annoying window-shoppers. One puppy stopped what she was doing and scoped me out as soon as I walked in. We played with the puppy, asked a few questions which he answered very nicely and comprehensively. No pressure.Then we said thanks and went home. A little more than 24 hours later, I'd changed my mind and decided I want the puppy. I spoke with a different employee, Jill, also very kind and helpful although I primarily dealt with Connor, whose work is outstanding but all of their employees are very helpful and courteous and most importantly, they all truly care about the animals. Jill assisted me in placing the downpayment. By the following night, I was back to bring the puppy home. Once there, Connor and the rest of the staff did everything they could to make the whole process as smooth as possible. They went through a lot of puppy care information. The entire process took roughly 2 hours. Nobody tried to upsell me on anything or recommend anything silly, expensive or unnecessary. Any additional things he recommended were products I either asked for or he's actually tried and buys for his own pets. Connor even helped me and the new puppy get to our car safely with the "welcome home puppy" kit. The kit includes a crate, food, housebreaking pads and training aides, and a lamb for the pup to cuddle... all the basics for a new puppy. There should be more than enough to get you through the first few days to a week. Some of the items in the kit (like appetite stimulator) you may not need, or you may use only once or twice, but you have no way of knowing UNTIL you need it, and if your puppy DOES need it, you'll be very grateful that it's there. You can purchase additional items on top of the new puppy kit, of course, the store has a decent selection of pet toys and accessories (food, collars, leashes, pet care and grooming items, etc) mostly toys for the dog, a few clothes like dog tshirts, raincoats and frilly, silly accessories, but not TOO too many. it's more like an old-school pet store, probably only roughly 1/4 the size of a PetSmart or Petco. It's mostly things to use for pet care and maintenance. I know that the review is for the business and not the employees, but my experience at Petland was outstanding based on the employees, Connor in particular. He's like an angel who cares for puppies whose owners just haven't found them yet. Five stars times infinity.

Update: In response to the business's reply…read more.. Thank you for your reply, but this is the exact same response we received the first time we posted a review. It feels like an automatic, scripted message rather than a genuine attempt to address what actually happened. Our family lost a puppy just one week after purchase. That is not something that can be brushed aside with a generic statement about "taking health and well-being seriously." We have already provided documentation, yet instead of reimbursement, my son and daughter-in-law were offered store credit and told to go through arbitration. That is not compassion, nor is it accountability. If Petland Frisco truly values its customers and the animals it sells, then it needs to stop relying on template responses and start taking meaningful action -- beginning with making this right for our family.

My husband and I were looking for a turquoise conure and were skeptical of buying one at a bird…read moreshop but the bird was super healthy,loved, and taken care of ! there were 2 men at the counter and they were both very knowledgeable of birds and their needs, they recommended certain types of toys,feed,etc. We did purchase the bird about 6 months ago and she is happy and still doing well! :) when you purchase a bird they give you an envelope with everything you could possibly need to know about the bird and they gave us a card with vet info on it for yearly checkups. Very kind people who seem to genuinely care about the state of their birds, they even did a check-in call after about a week to make sure everything was going smoothly

Chris and John were very gentle with clipping and trimming my crazy electus male and female. Chris…read moreis extremely knowledgeable of their species and runs a very well stocked shop. I will be driving from Dallas in the future for him to clip and trim my birds as well as boarding. My birds are like my children and only trust a handful of folks to interact/care with them due to their species being so delicate compared to others.

This place is amazing and very well versed in birds. I came in for 2 budgies and came out…read moresatisfied. I'm glad I get to give the birds a new home. The customer service is amazing and all my questions for answered. Definitely recommend going to them. They also make their own food aswell and they got multiple toys for sale. 10/10 place to adopt a bird.

Great People who genuinely love what they do. We weren't sure we wanted a bird (our last one died…read moreat 30) but we're happy to have a new member of our this place is family owned and friendly. I've been in a bunch of bird shops in the DFW area and this is by far the one most "alive". They keep it clean, treat their customers well, and most important, make sure their birds are healthy and happy. The management, specifically Denise and Errol, are more concerned with running a great business and treating their customers (and birds) right, even if it results in their probably making less of a profit. My wife and I (and our Cockatiel) love this place!

Great customer service and high quality bird food and bird equipment. The background noise was…read morebeautiful and so relaxing. I had a great first experience. They were able to answer all my questions. White tall male bald with hat and the blonde women was very kind and helpful!

Always a great experience! The staff is so helpful. Also, the birdseed is so fresh and so high…read morequality. My backyard bird babies love it!

This rating is purely a reflection of their dog washing area, which has dropped off a cliff over…read morethe last couple of years while the cost to the customer has increased. -The floor is always drenched with water pooling in certain areas, and globs of dog hair swimming around in the water. - The tubs have dog hair on the walls and clogging the drain. - While the hoses have been recently replaced, one of the tubs doesn't have a place to secure the hose, and there are other issues like broken sliding doors, missing leashes, broken step-ups, etc. - The towels are so ratty you will leave covered in white fibers. - It's just gross in there. I'd love for them to put a protocol in place for keeping this space cleaner. I imagine some customers are very inconsiderate and don't clean up after themselves, but that shouldn't be a problem for the next customer. For example, after each customer leaves the cleaning room, a staff member could go in, sanitize, wash the walls, put the equipment back where it belongs, squeegee the floor. I can't imagine Pet Supplies Plus wants the liability of someone slipping on standing water...? This process would only take 5 mins and I'm sure most customers would be totally fine with the wait rather than dealing with the mess. I know this is harsh, but I've been going to this location for years and will not return once I use up my current dog washing card (prepaid).

I had a great experience with CJ on my most recent visit, which is the reason for my 5-star rating…read more I didn't have room on my phone for the app to cash in my rewards, but she was kind and made it happen! Thank you again for the great customer service. On that note, after reading a few of the comments, it reminded me of a time that I had taken my two yorkies in the store to get a bag of dog food (yeah, the big one) and the cashier at the time didn't offer help take it to the car. The reality is I shouldn't have those expectations for help. If I needed help, I should ask when it's not offered. Lesson learned! IMO there needs to be consistency in providing good customer service.

Cheri and Steve are amazing! I purchased my five-year-old African Grey Roger after visiting their…read moreaviary. They were so helpful and answered all my questions. Their facility is immaculate! If you're looking to buy a feathered friend in the Dallas Fort Worth area, look no further than Beakstreet Birds!

I can not recommend them enough!!! The two green cheek contours we adopted are a PERFECT fit for…read moreour family!!!! Cheri was so helpful, welcoming and supportive. I'm still relatively new to the bird world and they answered all of my questions gave me wonderful guidance and breed the most amazing birds on the planet! If I could give them 20 stars I would. Do you yourself a favor and do not adopt a bird until you've visited Beakstreet!!

I had a great experience and wanted to share how wonderful Beckie G was. She was very sweet and…read morewelcoming to both me and my English Bulldog. Even though I didn't see the bath itself, it was very clear how caring and thorough she was. She took her time and did a detailed job especially with his wrinkles and paws, which really stood out. Afterward, she explained everything she had done and shared helpful feedback about what she noticed. You can tell she genuinely cares and takes pride in her work and that made me feel very comfortable leaving my dog in her care. I highly recommend Beckie G for her kindness, patience, and attention to detail. I also want to acknowledge Dr. Yu at Banfield Pet Clinic. Dr. Yu always takes excellent care of my English Bulldog looks out for the best treatment options and consistently offers cost-saving options that benefit both us and our dog. I truly appreciate his honesty and dedication. Overall, I highly recommend this place. Beckie and Dr. Yu are both amazing and we always feel well taken care of here.

It is always something at this groomers. My dog is literally cut down to the white meat and they…read morestill come up with some insane reason to try and shave him. It's utterly ridiculous. Never again, but I knew better. These people are totally lost!!

Truly worth a visit!! Wells Brothers has expanded greatly since the new ownership. So may new…read moreproducts, bedding plants, and expanded lines of pet and chicken products. They've even added some home goods, toys for kids and so many seasonal items and gifts including memorial items for pets. They really support and promote local businesses by carrying local honey, mealworms, dog treats and lawn products. They offer ready-made compost tea and have a monthly free pet flea dip during the spring and summer. There is a wall with numerous samples of lawn care products and information on usage. amazing!! The owners are knowledgeable, especially about raising chickens and lawn care. the even offer a chicken class for residents who need the certification for backyard chickens. Very appreciative of their help.

These guys always treat you right. Will answer any and all questions you have. I also picked up…read moresome green bean seeds and wild flower seeds. Going to have to wait a couple of weeks on the seeds but the dirt diet is going down tomorrow. Great pricing and helpful staff.

Gene was so awesome!! It's so refreshing to go somewhere in the morning and the service is great!!…read moreHe was in such a great mood, he provided awesome service. If you have a program on training employees on how to deal with customers, Gene would be the perfect person to promote to that position!!

Came in with my 2 dogs today for grooming after getting a call last week that the groomer needed…read morethe day off and needed to reschedule. That's understandable as things happen. Got to the store today for their 1:30 appointment and no one is working. The cashier up front said the groomer was supposed to be there. Waited until 1:50 and finally left. Will definitely not be back.

Hannah was a great help when I came in looking for my new puppy! She is always available for…read morequestions and is in constant contact about puppies she thinks I will enjoy!

Well, the puppy I adopted was severely sick with kennel cough and had worms/ parasites... The lady…read moreI spoke to just offered store credit. Why would I want store credit? I'm not giving y'all the dog back, it clearly wasn't taken care of while at your store. Poor little boy had to go to multiple vet appointments to get through all the issues. He is happy and healthy now thankfully. I spent more money on vet bills than the 3k I spent on getting the puppy. FYI Don't buy a dog during the time between Christmas and New Years. Vets are closed. You end up at emergency vets or pet emergency centers. Response: I spoke to the store location due to my concerns for the other puppies housed with my puppy and had multiple correspondence with a Crystal. They did not seem concerned about the other puppies and just told me to wait to see the vet they referred me to the following Monday. The emergency vet said he wouldn't have survived the night, so waiting till Monday would have been fatal. I stopped responding when I realized she didn't care about the puppy just the money.