I have been taking my family pets here for 30 years! Yes, prices may be higher than other vets but I've found that the staff has only had my pets best interest in mind. If I decline a suggested test, I've never been made to feel like a bad owner or pressured or harassed by the staff as some reviews have stated. I feel that the staff has been very flexible with payment arrangements. My dogs have stayed very healthy and happy thanks to Willard Vet! read more

The Doctors and Staff at Willard Veterinary Clinic are terrific. They are kind, caring, knowledgeable and thorough. They are also very patient and attentive with both me and my senior pets. read more

Excellent veterinary clinic, this is a great place to take your pet. Well knowledge and very caring staff. They pay attention to detail and go above and beyond. read more

I was harassed by dozens of phone calls to edit this review. Screw it. Here's the deal.I have a rescue tortoiseshell cat who flips out and becomes a whirlwind of claws and teeth when I try to put her in a carrier. Quincy VCA gives her a shot to calm her down or wraps her in a towel. Willard wanted to charge me at least $250 to gas my cat and told me I"m an animal abuser if I allow Quincy VCA to treat my cat. read more

Very disappointed. I had recently switched to this vet because my regular vet moved further away. I took one of my dogs to Willard for a shot. They seem to be very pushy about extra testing, and their prices are very high. I ended up spending hundreds. Although I had been to this vet over 15 years ago,( where it seems my dog may have been misdiagnosed, and later died from cancer...Willard told me he had arthritis, and didn't do X-rays) they still considered me a regular customer and wouldn't give me the new customer" $20 off" price. Recently my second dog experienced sudden swelling of his head and eye. When I called Willard for an appointment , they told me they couldn't see him till the following week ( what if he had had a stroke!!!) ! What!?! They told me over the phone it is probably a bug bite and to call VCA, who could then give me the correct dosage for an antihistamine. Why couldn't Willard give me the dose by his weight as well ? VCA in Quincy made room for my dog to come in immediately and took very good care of him. It's where I will be taking both my dogs from now on. read more

I've written a review before and it's apparently been filtered so my rating isn't included in the overall rating for Willard. So, here I go again. I noted in my first review that this was a great vet but the prices are very high. PLEASE NOTE THE WONDERFUL STAFF HERE HAS CHANGED OVER and I did not see 1 person that I recognized from any of my previous visits. Well now I'm down right angry... I brought my small dog for her annual exam which cost me $140 for them to look at her ears, eyes, weigh her and take her temperature as well as clip her nails and blood test her for heartworms. All so I can get a Heartguard perscription for my indoor dog. Well they offered to clip her nails for $10 which I thought was convenient b/c I bring her to petsmart for $9 and I was already at the vet so why not... I'll tell you why not. If these vet techs aren't familiar with clipping a dogs nails they should not do it. Granted my dog has black nails but they clipped her quick and then proceeded to stop the bleeding on the wrong toe so there is litterally blood all over the exam table when I pointed out that they didn't plug the right nail and she was still bleeding they finally figured it out. Also, the assistant proceeded to tell me to not console my terrified dog while they were clipping her nails b/c it makes them nervous. ARE YOU KIDDING? My dog was litterally terrified as they proceeded to pin her and try to hold her still. She gave them plenty of warning signs that she was getting agitated and it served her right when my poor 5lb dog bite her! My dog has NEVER bitten anyone EVER! I am so incredibly displeased now. At the end of the visit I couldn't even get a perscription for the Heartguard b/c they are essentially FORCING me to go through their own website or through them and that if the prices are really that far off from 1-800 pet meds THEN they will "supposedly" give me the perscription. If you love your dog you will NOT bring them to this vet any longer. The old staff was so incredibly nice (although expensive) and the experience I used to get made it completely worth it. This new staff is NOT up to my standards, especially if I have to pay $140 for an exam every year! read more

Very welcoming staff, understanding and willing to discuss all options available(from $ to $$$), reasonable exam fee given the time they spent with my dog. While they did push some extra things that I didn't care so much about (grooming supplies, food), I appreciated that they were looking at the overall health of my dog and not just the reason I bright him in. I was leery given the mediocre reviews but I was pleased and would return. read more

Staff is great but prices are too high. The vet actually saved my cats life but the surgery was way more than what I was told. Very friendly and professional staff but the price for literally a 5 minute check up for my 2 cats which included all their yearly shots was nearly $200. Thanks again for saving my cats life but your killing my bank account! read more

Lost my pets blood work and required an unnecessary shot just because the previous shots were done in a different state even though they were up to date. Such a rip off. read more

The staff at Willard Veterinary Clinic are very compassionate and kind. They helped through a difficult time with my 19 year old beloved kitty Saks. They even sent me a hand written card expressing their sympathy. I love this place and their personal touch. I will definitely return for years to come. read more

yes the people are nice; yes the rates are high; but to do ANYTHING they have to do everything (and so pay more). Just needed my poor old cat's butt shaved (hygene reasons, its been done before by the techs) however..... i was told that she's overdue for a complete physical (and we know how expensive that gets!) so they can't do the 2 minute shaving until she has her physical (you know the 5 minute and lots more $$$$$ thing). I am sorry for one thing, and that's hanging up rather rudely on the very nice person who answered the phone. I apologize to you, it's not your fault, but this place is soooooo off my list for my cats. read more

Dr. Connelly, In response to your reply- THAT issue is exactly what my complaint is. (1) I repeatedly got cards from you for my dog being due for BOTH rabies & distemper vaccine when in fact you did have that info in your records. She is/was not due for those vaccines. I contacted your office twice but the cards kept coming. (2) I made no such request, to keep my dogs records. I requested copies of her records because of that issue last year. Over- vaccination is dangerous, your office wanted to re-vaccinate even with the records? I have them, I know what they say- you had a copy. Not good, not diligent. I have the copy from Luvmypet too (economy doctor, $50 compared to a couple hundred?- it matters. You don't do payment plans, should tho.) that I sent to you which clearly states she is not due for the rabies & 6-in-1 until 2014. And frankly, Dr, your receptionist or vet tech whomever that I spoke to was extremely rude; I called to set an appointment- ended up deciding to get another vet, which I have. Less expensive, polite, & confirmed, by my record, that my dog was not due for the vaccines until next year. I understand you have a reputation to uphold, an office to pay for. I have a dog that I love. No comparison in my book. read more

We took our senior cat here this morning. The staff was very friendly and knowledgeable. They took exceptional care of our very shy cat and were very kind. Everyone we met were naturally enthusiastic about animals. We highly recommend this place. read more

I am extremely disappointed with this veterinarian. My dog was acting completely normal when I left for work. I came home and she was not her usual self. She was lethargic and she seemed to be sore in her hind end. I made an appointment and explained to the vet what the situation was. My dog was find in the morning and sore in the hind end and showed weakness as she did not want to jump up and down off my couch when I came home from work. They took some blood work and did a basic eval. I was told to give my dog a bland diet and that was about it. No x-rays, no ultrasound etc. I left there kind of baffled. Why in the world would I give a dog a bland diet that was NOT having gastric issues?? The vet called me with the blood results and said everything looked good. Kidney, liver etc. all within normal limits. Only thing wrong was her thyroid was low. Since my dog was in pain I asked if there was something I could give her like Rimadyl or something. The vet prescribed some Rimadyl, but not much change was noticed. I decided to get a second opinion. The vet listened to what I was telling her and did a full body check and a neurological assessment. There was an apparent problem with my dog. X-rays were taken immediately and there they found fluid in her belly. Further testing found out my dog has a liver tumor and intestinal mass. Had Willard Vet LISTENED to what I was saying about the soreness and pain in the hind end maybe they would've ordered X-rays instead of blowing me off. I'm heartbroken to find out my dog is ill, but at least I got an answer. I will never go here or recommend this place to anyone!! read more

I have taken my two dogs here for the last two years and while the support staff is very friendly we have decided to change to a much less conveniently located vet clinic because of Dr. Sarah A. Lentini. Firstly, her bedside manner leaves much to be desired. My husband and I were very uncomfortable with how pushy she was about superfluous tests. For instance, I do not feel the need to test my dogs for kennel cough, they are rarely around other animals and have never been boarded. We were hounded by her about this and then made to feel as if we were uncaring and irresponsible pet owners. When my elderly dog had some abnormal test results a few months in a row we decided to get a second opinion. The Vet called us several times demanding to know where we took our dog and to see the results of his ultrasound. I received harassing and hostile voice mails and now, two months later, have received my dogs' medical records in the mail with some very inappropriate embellishments on my sick pet's record. They also included a message saying that they were deleting our records. So while the facility is very nice and the quality of care is adequate, I would think twice about bringing my pet to Willard. read more

I've been taking my pets to Willard for a number of years. Initially they were fine. I had felt that the prices were increasing but didn't deal with it. The care has been adequate but I kept feeling that they were pushing the costs up. This past week, my beloved golden retriever suffered a laceration to his paw that needed attention. Willard charged a total of $468 to look at it ($86), put some lidocaine in the wound ($44) and staple it ($129 plus a per-staple charge), $79 for a simple dressing, and on and on. This is a dreadful case of unbundling charges. Nothing seems to have been included in the office visit. We did not get an estimate. Never in my wildest dreams would I have figured it would be $468. Not only am I not going back for wound checks and staple removal, I will never go back. I have been seething for days. I stopped at a pet store for dressing supplies (about $5) and made an appointment with a new vet to have staples removed (about $50, including the exam, staple removal, and dressing). I love my pets and I'm not cheap but definitely got fleeced by Willard. Shame on them. Done. read more

when i first got my puppy in early december i started taking him to willard st vet because it was literally at the corner of my street. my mom had taken our old dog there and i have known about there high quality of care, which it is however like all things it will cost you. almost every visit i took my dog to cost $200 or more. ad on top of that the drugs he needed to get rid of the parisiates that he never kicked for some odd reason(im sure the tests were fine). i didnt really know how much a vet should cost but i figured out pretty soon that this place was expensive. also some of the vets at the clinic are extremley pushy about sending your dog to school. all in all if you have a ton of extra cash laying around then take your dog here. there are alot of other places with care just as great for a more managable price read more

Recently took my HEALTHY cat for Rabies & distemper shots...My cat had a reaction & statrted sneezing & became lithargic. I returned to Vet for antibiotics & voiced concern for my other cat at home. Sure enough, my other cat started sneezing & had same symptoms. Both have been on amoxicillian. Teddy got better, Suki is still sick & I had to rush him to SS Vets at midnight on Sunday as I feared he was in resp distress! ANOTHER costly visit & sub-c injection for him as he has stopped drinking. He did not get better & I returned to Willard for re-check & more fluids for him. I feel these vaccines are not worth the risk if you have an indoor cat. Rabies is a law, but I will ask for a Titer blood test next time to avoid the shots! I am currently asking for a refund for the visit, not the treatments, as they were very good. BUT THIS SHOULD NOT HAVE HAPPENED!! I am VERY upset! I will keep you updated as to the Vets response!! read more