I purchased a 2021 Jeep wrangler and Car Max never disclosed the jeep had been in a accident and…read morethere was more than one owner which they told me also. All was well until I found this out! This accident will reduce the value I paid for the Jeep if I was to sell if today by over $10,000. How can a dealer sell a car and not disclose the most important part of the sale. I have reached out to them for a resolution and have not heard back from them.

Delightful experience selling our vehicle to CarMax Wilmington. The process was efficient and easy,…read moreand we were pleased with our offer. Shoutout to Adam Martin for his above-and-beyond friendly, communicative service. I highly recommend CarMax and, specifically, Adam Martin.

Blondin sucks. All the cars are over priced and over 100,000 miles. They don't adhere to the store…read morehours and they don't answer the telephone. Do not purchase a vehicle here. My car was missing lights, screws, broken mirror, no oil change, and I was told it was just maintained and in perfect condition. They treated me like an idiot but I know more about cars than them. I would never go back. Craigslist is better.

I wish I could say enough good things about Trevin. This guy is incredibly thoughtful, kind and…read moreconsiderate. Even though I didn't end up buying from him, I've never felt as respected and cared for by an auto-sales rep. He answered all my questions and went out of his way to help me out. I really appreciate everything he did for me and will always feel comfortable to come back to him in the future. Thank you!

Customer service and professionalism Having a sense of…read moreurgency Anticipating customers needs Providing options for ALL customers

UPDATE: Following my initial review, I was contacted multiple times by the sale staff, including…read moretext messages, phone calls, and even an uninvited visit to my home. They requested that I remove this review, stating it would result in someone losing their job. I have since filed a formal complaint with Kia's corporate office regarding this behavior. Unfortunately, I have yet to receive any follow-up or apology from the dealership regarding these concerning and invasive actions. *** I recently visited Coastal Kia to test drive a car, but the experience left me frustrated due to high-pressure tactics and a lack of transparency. Although I ultimately purchased a car I'm happy with, I was pressured to make a decision immediately, despite expressing that I wanted to leave and think about the purchase. Following the transaction, I was surprised to find $6,000 in "packages" and "plans" included in the total cost, which were never discussed with me. When I called the dealership to address this, I spoke with both Uber and my salesperson, Riley. Riley explained that the packages included things like paint touch-ups, but I was still disappointed that these fees weren't clearly explained upfront. I was also frustrated that other car options weren't shown to me, which made me feel pushed into a decision that stretched my budget. At Riley's suggestion, I returned to the dealership to discuss the details. Since Riley was unavailable, I met with Uber, who confirmed that the "packages" were essentially dealer markups, with the paint touch-ups being part of a $0 exterior protection plan. Noting my frustration, Uber offered to refund the credit card fee on my down payment and provide all-weather mats--on the condition that I sign an agreement not to share my experience publicly. This request made me uncomfortable, and I didn't feel right about it. I was then referred to Peggy, the Operations Manager, who offered several goodwill gestures, including all-weather mats, a cargo cover, a roof rack, and a refund of my credit card fee. She even asked if I wanted to return the car. I told them I needed to think about it and would make a decision when I came back for my tags. Not twenty minutes later, Peggy called to offer an additional $1,000 as part of the resolution. While I verbally accepted this offer, the written agreement to not speak about my experience, which I reviewed a few days later, felt overly restrictive. After requesting clarifying changes, I ultimately decided not to sign. Another concern was the purchase process itself. Jan, who handled financials, showed me a diagram explaining how to complete the company survey and offered to fill my gas tank if I completed it at the dealership. This felt like undue pressure to provide positive feedback, which only added to my discomfort. While I'm happy with the car, the buying experience at Coastal Kia was upsetting. The lack of transparency and high-pressure tactics detracted from what should have been an exciting milestone. I hope Coastal Kia takes steps to improve their practices, prioritize transparency, and create a better experience for future customers. (Attached are photos of the car sticker detailing the additional "packages" and "plans" and the survey diagram provided by Jan.)

Terrible amateurs. Paid over $3k to have lift kit…read moreinstalled. During process of trying to have Jeep fixed after first attempt of installation was incorrect they removed brand new parts I was charged for without returning them (stealing parts). After 3x attempts to fix the Jeep they just said they don't feel like they can fix it and asked me to come have it picked up. If you want to pay a company who doesn't know what they are doing to to brake your vehicle, take no responsibility, and completely abandon you when they realize they are over their head... I highly recommend this company.

Allison is an amazing, caring person. If you want someone…read morewho will do whatever it takes to put you in a vehicle and honestly will jump through hoops to make it happen, go see her. We spoke yesterday morning, and by last night, Allison had driven to Myrtle Beach, picked up a brand new vehicle for me and I drove it home. That's taking care of your customer and then some. Thanks, Allison. I appreciate you, Ma'am.

Big shout out to Drew and the team at CFC. Very knowledgeable, friendly and easy work with. Five…read morestars across the board.

CFC is such a friendly company! They are always doing things for the community and they go above…read moreand beyond for their customers! Whether you have an off-road vehicle or truck or a sedan, they can help you with whatever you need done!

BUYERS BEWARE! On…read moreNovember 15, 2022, my son bought a Chevy Cruze from T&G Value Center. He worked all summer to buy a car for transportation to and from school. We inquired about the dirt crusted oil appearance on the lower front part of the engine. Mike Griffin assured us that what we were seeing was were a previous oil leak had been, and that his mechanic had repaired the hoses on the front bottom of the engine. He continuously assured us that there were no issues with the car, that he had his mechanic thoroughly service the car. Mind you that we did not see any oil on the pavement where the car was parked. The next morning we awoke to oil leaking from the car. We carried the car to our local Chevrolet dealer and it will cost $4500 to pair the many oil leaks in the engine. Chevrolet recommends replacing all the hoses and seals on the car engine. We called to inform Mike about the problem with the car and he made all sorts of excuses, but no reference to assisting us with fixing the car. Based on my interactions with him I feel it is my responsibility as a consumer to warn as many people as possible about this con-man! I know there are many more consumers who have been conned by T&G Value Center and/or Mike Griffin Auto Center. I am writing this review to warn perspective car buyers to stay away from T&G Value Center (aka Mike Griffin Auto Center). Mike Griffin is a proven liar and a dishonest car salesman! BUYERS BEWARE, STAY AWAY!

On 5.26.2021, I bought a van from Mike Griffin (aka T&G Value Center) for $19,950. This van has a…read more$3900 plus issue that needs to be fixed. Mike was fully aware of this problem at the time of sale and did not disclose this information to me. I know this because the van needed a recall. When I took the van to the recall dealer (Bob King Autohaus of Wilmington), they said the previous owner, Mike Griffin (T&G), had already been informed a month earlier that the recall could not be performed because the van had been modified from original and that modification must be fixed before any recall could be performed. The recall dealer produced the invoice given to Mike with the denied services and the cost of the fix, ($3900 plus tax). All signed by Mike one month before I bought the van. No mention of this defect was ever brought to my attention during our transaction even though I asked if there were any issues with the van and if Mike or T&G had any records for the van. When he finally returned my calls he told me he was not required to share that information with me and had no intentions of providing any compensation.