Late model, low mileage, priced to move. Quick process. No pressure sales. Buffed my car like new…read morewhile we waited.

This place is amazing. I got the car of my dreams at a reasonable price. I highly recommend them!…read moreThe guys that work there are very nice and helpful. Don't expect to negotiate on the price. Their prices are awesome because that's as low as they can go. I also traded in my car it was seamless. They got me a great price for my jeep too. If you're looking for a high end car at a great price, go here!

Customer service and professionalism Having a sense of…read moreurgency Anticipating customers needs Providing options for ALL customers

UPDATE: Following my initial review, I was contacted multiple times by the sale staff, including…read moretext messages, phone calls, and even an uninvited visit to my home. They requested that I remove this review, stating it would result in someone losing their job. I have since filed a formal complaint with Kia's corporate office regarding this behavior. Unfortunately, I have yet to receive any follow-up or apology from the dealership regarding these concerning and invasive actions. *** I recently visited Coastal Kia to test drive a car, but the experience left me frustrated due to high-pressure tactics and a lack of transparency. Although I ultimately purchased a car I'm happy with, I was pressured to make a decision immediately, despite expressing that I wanted to leave and think about the purchase. Following the transaction, I was surprised to find $6,000 in "packages" and "plans" included in the total cost, which were never discussed with me. When I called the dealership to address this, I spoke with both Uber and my salesperson, Riley. Riley explained that the packages included things like paint touch-ups, but I was still disappointed that these fees weren't clearly explained upfront. I was also frustrated that other car options weren't shown to me, which made me feel pushed into a decision that stretched my budget. At Riley's suggestion, I returned to the dealership to discuss the details. Since Riley was unavailable, I met with Uber, who confirmed that the "packages" were essentially dealer markups, with the paint touch-ups being part of a $0 exterior protection plan. Noting my frustration, Uber offered to refund the credit card fee on my down payment and provide all-weather mats--on the condition that I sign an agreement not to share my experience publicly. This request made me uncomfortable, and I didn't feel right about it. I was then referred to Peggy, the Operations Manager, who offered several goodwill gestures, including all-weather mats, a cargo cover, a roof rack, and a refund of my credit card fee. She even asked if I wanted to return the car. I told them I needed to think about it and would make a decision when I came back for my tags. Not twenty minutes later, Peggy called to offer an additional $1,000 as part of the resolution. While I verbally accepted this offer, the written agreement to not speak about my experience, which I reviewed a few days later, felt overly restrictive. After requesting clarifying changes, I ultimately decided not to sign. Another concern was the purchase process itself. Jan, who handled financials, showed me a diagram explaining how to complete the company survey and offered to fill my gas tank if I completed it at the dealership. This felt like undue pressure to provide positive feedback, which only added to my discomfort. While I'm happy with the car, the buying experience at Coastal Kia was upsetting. The lack of transparency and high-pressure tactics detracted from what should have been an exciting milestone. I hope Coastal Kia takes steps to improve their practices, prioritize transparency, and create a better experience for future customers. (Attached are photos of the car sticker detailing the additional "packages" and "plans" and the survey diagram provided by Jan.)

Big shout out to Drew and the team at CFC. Very knowledgeable, friendly and easy work with. Five…read morestars across the board.

CFC is such a friendly company! They are always doing things for the community and they go above…read moreand beyond for their customers! Whether you have an off-road vehicle or truck or a sedan, they can help you with whatever you need done!

if all businesses operated like bob king auto!!!!…read more make a long story short, bought a truck from them last november notice some bouncing on the truck at higher speeds after the trip took into the shop after making a appointment with erika she's the best they rebalance leave to go home and get on i-40 still doing it so what do i do call erika and make appointment to check into again this time mr.clayton ride's with me to assist the situation sure enough still bouncing so they rebalance again and get on i-40 and sure enough still doing it at this point im like dang it so we reschedule again this time 3rd time mr.gary ride's with me and he sees the same situation so this time they do a aggressive tire balance thinking it would fix it but low and behold it didn't they wound up giving me a free set of tires they could of played hard ball im sure some other dealership's would have but that's the way you should do buisness with your customers in all fields all 3 times they gave us loaner vehicle's

I was working with Caleb Howland. He was extremely helpful and patient. He answered every single…read morequestion that I had.

Grant was amazing! Fantastic dealership to buy from. Would 100% buy from here again, thank you!read more

Updated: Since the owner now has left message on my review, I want everyone to understand how dumb…read morethat sounds if I would've taken a vehicle and not paid with it being "illegal", I would be in jail someone had to give me the keys to the car. I would also like to note that they haven't made contacted with me for my refund the dealership for the last months has ignored me about receiving a refund because they will not respond. I paid 1000$ dollars before even taking the car off the lot, which was the guarantee that I was bringing a paycheck to them for the rest of the loan. They took and they didn't respond nor are they willing to work with me to give my 1000 deposit back. I would have stopped contacting if they would have simply said it was non refundable. At this point the back and forth is time consuming shows a lot, I have my own small business and treat customers better. I just happened to have a family emergency it was only 1 day they would have had to wait. I stopped dealing with them because they continued to threaten me with police while I had a check written for them and showed proof of fund at the dealer which is why they let me take it off the lot with the keys. I left the car at my school for them to pick it up in case they had any more tricks to pull. I have so many message threads I could post but the last thing I have to say is be careful who you chose to make a big purchase especially if you are in a bad situation and trying to get real help from people who "care" :)

I coordinated a service and maintenance appointment for my sons vehicle. I made the appointment…read moreonline through the Toyota app. We arrived in the service bay at the time of our appointment and Austin checked us in. After a short conversation we left our vehicle and went to lunch. I received texts, emails, and a phone call about the inspection with recommendations on what should be done. Most of the items on the list actually needed servicing and maintenance. One thing that stood out was the tires. The set of tires on the vehicle are high mileage tires that are not near the rating. They kept texting and making sure I didn't want new tires. Other than the back and forth about tires, everything went well and the price range was right around what I expected. This is the dealership where we purchased the vehicle new in 2012. Between here and Jacksonville Toyota all the vehicle maintenance history can be retrieved if needed. I would recommend this dealership for vehicle maintenance and service.

Very disappointed. had 60k done in Greensboro Toyota and brought vehicle to Hendrick Toyota odf…read moreWilmington for the first time for an oil change, tire rotation and check bluetooth phone. They charged me for looking at the bluetooth and did not find anything wrong. Also replaced cabin filter and air filter front and rear brakes and battery. I checked the brakes and they had plenty of pad left and battery was fine. Left with a $1800 BILL.

BUYERS BEWARE! On…read moreNovember 15, 2022, my son bought a Chevy Cruze from T&G Value Center. He worked all summer to buy a car for transportation to and from school. We inquired about the dirt crusted oil appearance on the lower front part of the engine. Mike Griffin assured us that what we were seeing was were a previous oil leak had been, and that his mechanic had repaired the hoses on the front bottom of the engine. He continuously assured us that there were no issues with the car, that he had his mechanic thoroughly service the car. Mind you that we did not see any oil on the pavement where the car was parked. The next morning we awoke to oil leaking from the car. We carried the car to our local Chevrolet dealer and it will cost $4500 to pair the many oil leaks in the engine. Chevrolet recommends replacing all the hoses and seals on the car engine. We called to inform Mike about the problem with the car and he made all sorts of excuses, but no reference to assisting us with fixing the car. Based on my interactions with him I feel it is my responsibility as a consumer to warn as many people as possible about this con-man! I know there are many more consumers who have been conned by T&G Value Center and/or Mike Griffin Auto Center. I am writing this review to warn perspective car buyers to stay away from T&G Value Center (aka Mike Griffin Auto Center). Mike Griffin is a proven liar and a dishonest car salesman! BUYERS BEWARE, STAY AWAY!

On 5.26.2021, I bought a van from Mike Griffin (aka T&G Value Center) for $19,950. This van has a…read more$3900 plus issue that needs to be fixed. Mike was fully aware of this problem at the time of sale and did not disclose this information to me. I know this because the van needed a recall. When I took the van to the recall dealer (Bob King Autohaus of Wilmington), they said the previous owner, Mike Griffin (T&G), had already been informed a month earlier that the recall could not be performed because the van had been modified from original and that modification must be fixed before any recall could be performed. The recall dealer produced the invoice given to Mike with the denied services and the cost of the fix, ($3900 plus tax). All signed by Mike one month before I bought the van. No mention of this defect was ever brought to my attention during our transaction even though I asked if there were any issues with the van and if Mike or T&G had any records for the van. When he finally returned my calls he told me he was not required to share that information with me and had no intentions of providing any compensation.

Blondin sucks. All the cars are over priced and over 100,000 miles. They don't adhere to the store…read morehours and they don't answer the telephone. Do not purchase a vehicle here. My car was missing lights, screws, broken mirror, no oil change, and I was told it was just maintained and in perfect condition. They treated me like an idiot but I know more about cars than them. I would never go back. Craigslist is better.

I wish I could say enough good things about Trevin. This guy is incredibly thoughtful, kind and…read moreconsiderate. Even though I didn't end up buying from him, I've never felt as respected and cared for by an auto-sales rep. He answered all my questions and went out of his way to help me out. I really appreciate everything he did for me and will always feel comfortable to come back to him in the future. Thank you!