These guys are true experts and the only game in town. We converted our wood fireplace to gas, and Wilshire Fireplace educated us about everything we needed to know, and we couldn't be happier with the results! read more

They quickly responded to my inquiry about 88-Antique Reproduction Screen and Andiron. It was the best custom made antique reproduction I had ever got. The perfect finishing made the fireplace look awesome, just like i wanted. read more

I received on 11/17 the following email quote for the 'Napoleon Elevation 42X gas fireplace with black porcelain panels, birch logs/burner, and black, 2" finish trim kit is: $4060.00 net + 384.37 tax $4430.37 total without venting parts FREE DELIVERY TO JOBSITE' She said it was in-stock Did I say that there is a 30% discount on in-stock items. I went by the store today 11/29/24 in Beverly Hills and told Susan what a great price this was. We had a discussion and then she raised the price by $800, saying she made a mistake in the quote. Haha, no didn't piss her off. But Susan has had multiple bad reviews in the past. I left. read more

How do these people use the excuse that they didn't know a pass was needed to get into Malibu or Pacific Palisades to work??? Not only did I rearrange my entire week to be here to meet them but they were rude and dismissive. I actually think they just wanted to start their weekend early. I've literally never had such awful customer service. Shame on you. read more

It's shocking to me that I even reached out to call this place when I saw that they had 2.9 stars for ratings on Google. Customer service isn't even the proper word to use because I don't think they know what that is. I've never encountered any business owner so rude, so patronizing and so unwilling to help. We live in Los Angeles, there's no need to be treated like a total piece of garbage. Go ANYWHERE ELSE but here. Clearly they don't want any business. At least if you're going to act like this, have the products to stand behind it. You don't even have that. What a horrible business. I can't believe they're even still around. If zero stars was an option, trust me, that's what this business would get. Do not waste your time or your money here. Disgusting. read more

I'm glad someone else wrote about Susan because this was one of the worst experiences I've ever had with a retail clerk. Like the other review, Susan was rude, condescending, rolled her eyes when, God forbid, we asked a question, and gave off the impression that she doesn't like people and didn't want to be there herself. When she rolled her eyes, she mouthed "Oh God" as if our questions exasperated her. Gimme a break... what a sourpuss! When we said we're asking questions because we'd like to educate ourselves in the event we're going to spend a lot of money and have someone to our home to work on the fireplace, she replied with "you should just focus on the wonderful knowledge you have in your own line of work." She basically told us to email her the measurements and then set up a time to have something (we don't know what because we don't even know what we need yet) installed. She is a textbook example of how to lose a potential sale. If management is reading this, take note... when you have multiple reviews talking about the same problems, think about all of the people that don't take time to write reviews at all. It's shame because it's nice to patronize local businesses because it's tough out there for them. This store has a nice selection of fireplaces and accessories but when you have just a horrible person representing the company, you sure are putting up barriers to do business. read more

I asked the truck driver to move so I could pull out he said no and that he would be a while. I asked how long, he said an hour. I said are you sure you can't move just for a moment? He said no and I didn't want confrontation. He could easily pull out for a moment just so I could leave but instead he kept me me stuck in a parking spot for over an hour. I waited patiently in my car, not saying a word. Susan came out and told me he's not moving cause he's busy. This has nothing to do with the products at Wilshire fireplace this is just about the absolute worst human to human contact. I can't even call it customer service. read more

Wilshire Fireplace Shop - My car and his truck. - Fireplace Services Near Me - Beverly Hills, California

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Lots to choose from. Staff very helpful in designing my mantel and shelf. My fireplace is small so a bit tricky making it look right. Prices are very reasonable. read more

I have used Wilshire Fireplace Shop every time I have had an issue with any of my three fireplaces. They are prompt and professional, with the best selection of fireplace glass for upgrades or replacements. Susan at the shop was exceptionally helpful and responsive. Installation was professional and unobtrusive. read more

Wow! My wife and I had a great experience with Jeff and the installer from start to finish. We needed a new fireplace frame and screen to replace the old damaged one that came with the house we recently bought. We came in with pictures and measurements, and Jeff quickly guided us to the options that would best suit our needs, which includes child safety features. Later that same day, the installer came over and helped us to better customize the frame. 3 weeks later, he showed up on time and finished installing the new frame in 30 minutes. We are so delighted to have a fresh and clean looking living room now! read more

Wilshire Fireplace Shop - Custom fireplace frame with child-safety locking device. - Fireplace Services Near Me - Beverly Hills, California

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I work for an architectural firm and called the Berverly Hills location for two projects I am working on. Experienced the RUDEST phone manners I ever experienced. No thanks. I am taking our business elsewhere. read more

Not Sure why the poor reviews, our experience was first class!! We walked in and met with Robin and she was so gracious and helpful. We really knew very little about fireplaces and she went over every option. We decided on a beautiful white birch log set with all the trimmings. A beautiful new screen and chrome handle. We set up an appt for installation and a great Guy named David came out and installed everything. He was a real pro and peached us everything and took his time and was very professional. Wish we had more fireplaces!!!! Ill try to post a picture, but not sure how. These people are great!! read more

Wilshire Fireplace Shop - From Rick G's review. These guys are great! - Fireplace Services Near Me - Beverly Hills, California

Went to the Wilshire Fireplace Shop today looking for help on what to do with an empty fireplace hearth in my rental. The chimney cannot be used, and I wanted ideas about something decorative that would also block the entrance since bricking it up isn't the direction I really want to go. I wish I had gotten the name of the sales woman. She was middle age, heavy-set, dark shoulder length hair. She was also a very poor listener, condescending, argumentative and just an awful sales lady altogether. She couldn't seem to just hear me out or offer any kind of reasonable options without talking over me and presenting me repeatedly with ideas I'd already told her I wasn't interested in. Eventually she started to back pedal (because I was not taking her garbage), but then kept talking as I was trying to leave as if somehow pulling me back in and talking over me some more would somehow diffuse the situation. The good news is I did find what I was looking for, took note of the price, and now I can go find it somewhere else. read more

My wife and we're driving down Olyimpic and noticed the Wilshire fireplace. After going in we felt very welcome. Susan showed us all the options and after going home and measuring our fireplace. We felt comfortable to purchase logs and set up installation. The installer was awesome and would highly recommend Wilshire Fireplace for any fireplace needs. Thank you Wilshire Fireplace Michael M read more

I just wanted to compliment Jeff and his team over at Wilshire Fireplace on their customer service and excellent craftsmanship on a condo I recently designed in Century City. We redesigned the fireplace wall to be very modern with a slate tile facade and they helped me design a very clean and contemporary wrap around glass door. My client's were very happy with the end result as am I- happy client = happy designer!!! read more

Their customer service is exceptional and everyone at the shop is friendly and knowledgable. They came to my home and helped me decide what would work with the size and shape of my fireplace. I highly recommend them. read more

As an interior designer servicing a very high-end, exclusive clientele, I have always relied on Wilshire Fireplace to translate my designs into the most artfully made fire screens of all sizes, for all varieties of decor. AAMID Aaron A. Micu Interior Design read more

I just had to take time out and write. I recently visited Wilshire Fireplace on Olympic. The sales lady was wonderful (think her name was Christine) and showed us an array of electric fireplaces and helped us choose the right one. She was patient and courteous. I had a great experience. Great customer service. Janice & Linda read more

I needed help with a lost valve key for my gas fireplace and the staff was very helpful in troubleshooting. Susan followed up and made sure it all worked. read more

They have a great selection of fireplace accessories. It is definitely worth getting to this store to see their selection.

Top-notch Professionals! Quality product and great customer service. When Armand came to install he was courteous, clean and efficient. A problem arose due to the manufacturer and Sue handled the replacement with ease. And the original order handled by a lovely gentleman just started the process with a good taste in our mouths. Thank you. read more

I am shocked this place is still in business. The owner is incredibly rude and has no understanding of customer service. I would recommend taking your business anywhere else if you care about your customer experience. It almost feels like when you talk to him on the phone like he doesn't want your business, well he succeeded in losing mine. read more

Well if you want to deal with an unprofessional company, Wilshire fireplace in Beverly Hills is your place. They have a woman named Susan who is rude, sarcastic and talks down to customers. I did buy a gas log from them and had to deal with her condescending tone. As if that wasn't punishment enough, I tried to order a $2,800 custom made screen from them. They came out to measure and I never received a estimate from Susan. I spoke with someone at Wilshire fireplace in Hermosa Beach thinking I could deal with that store. After I told him my story, he felt bad and was going to have the manager of the Beverly Hills store call me and get Susan out of the picture. I was hoping Hermosa Beach store could handle this but it was out of their jurisdiction. Well I'm have waited ample time for the Beverly Hills manager to call me. I have taken my business elsewhere. Guess they don't need my $2,800 sale read more

Very pleased with our new RealFyre gas logs! Our salesperson Susan helped guide us to the right selection for our fireplace, and David provided an expert installation in minutes. Pricing was in line with other RealFyre dealers, but the personal service made Wilshire & Okell's Fireplace Shop the best bargain by far. read more

Don't call these people. They are impossible. Give you the runaround and then don't perform. Paid $85 for an inspection to a gas fireplace and then they said they couldn't do the work ( it was minor) and would not give an estimate. Shockingly poor service. read more

I ordered 2 Regency Legacy fireplaces from these guys in 2015, and their "recommendation" and the fireplaces are HORRIBLE! Very expensive and they never work. They need constant battery replacement, flames are low, not reliable. The installers and service professionals there are awful--basically no accountability. Now I'm stuck with two non working fireplaces! UGH read more

I searched for 10 years to find fireplace screens to fit our two oversize marble fireplaces at our home in Virginia on the Chesapeake Bay. I finally found Wilshire on the internet. We had a trip to CA in September 2017 for two weeks. We took photos and measurements with us, met with Susan Kearney and toured the shop. The quality of their products is superb. Susan was extremely knowledgeable and most helpful in her guidance for every aspect of the firescreens we needed since they were oversize for our raised hearths. We ordered them in early September and they arrived 7 weeks later at our home in Virginia in mint condition. They fit perfectly and we are so pleased with their quality, look and functionality and perfect size. Ms Kearney is delightful and professional and we cannot be more satisfied. The quality of the brass workmanship exceeded our expectations; they were easy to assemble in a few minutes. Thank you. read more