Placed an online order here last Friday. Got a really long wait time, and that's okay I get it. It was hot probably had a lot of online delivery style orders. However when I arrived my order wasn't ready, one person was working the kitchen while another was just sitting in a chair at the register. Was told it'd be another ten minutes for my "one chicken sandwich combo order". While waiting I was treated to the lady who was sitting at the register yelling obscenities at the other employee for some reason. And then when I finally got my order, my chicken sandwich was a dry overcooked puck of meat without the sauce I had requested on it, and my fries were absolutely murdered with salt (and I'm a person who loves salt). So, 50 minutes to wait for one dry as a desert sandwich and really awful fries that I had to throw away. As well as listening to someone berate another employee while I was waiting. I won't be back. read more

My friends and I have tried this Wingstop a few times now and every time it has let us down for some reason. The food takes eons even if you order online, and we've received burnt wings multiple times. Idk if the workers just don't gaf because they're underpaid (which I get) but it's still frustrating when you're hangry. read more

If i could give ZERO stars i would. This place is so unprofessional from the cashiers down tot he store manager she left her crew hanging last night and i ordered my food at 945 didn't get it til 1145 it was a lobby full of people and about 50 bags on the counter no exaggeration. 50 tickets lined up to get dropped two employees cooking one walking around in circles clueless. But everytime i come here i have an issue with the service or the food isn't correct nor done. Understaffed and it's better to just drive else where instead of dealing with high ass wingstop . They was trash all over the lobby and the cashier stated he wasn't helping with anything but the register and everyone had online orders they didn't know how to pause the orders it was just a mess and they wouldn't give out refunds. Somebody waited 3 hours for a chicken sandwich!!! Insane read more

This was a bad experience for me at this location. First time ordering here. They were late on the pickup order which was given 30 mins headsup of 50 wings (36 lemon peppers, 15 atomic) , 3 fries, 1 mix veggies, and 4 ranch sauce. It was slow, there weren't anyone there for dine in. Fries were wet and soggy. The wings were beyond dry, lemon peppers wasn't evenly tossed. It was bland considering lemon pepper. At another location in Elk Grove, they were able to coat the entire wings and even had extra at the bottom of the togo containers. This location had some parts seasoned and some part just plain wings. It shows staff were taking shortcuts and wings weren't tossed correctly. They only gave me drums! Shouldn't there be a mix of drums and flats? But it was all 50 drums no flats. So be sure that you request. Atomic was fine but no flavor. I wouldn't go for Atomic next time and I wouldn't go to this location as well. Ranch was the best thing here. Service wasn't impressive or even at a norm. No smiles and not welcoming. For all these reasons, sorry, it's a 1 star. read more

I'm about done being a patron at this business. We've ordered here a handful of times (mostly out of convenience bc it's close to home) and I can't recall a single visit where the food/service was worth commending. The fries are always soggy and over seasoned. The to-go containers/bags get handed to you drenched in grease. The last two times I didn't get any veggies with my order (which I paid for and requested). The employees don't do anything beyond work the kitchen - no customer service skills whatsoever... the dining area furniture is still disheveled and not being used "bc of COVID". My kids DO enjoy the wings though, hence the repeat visits per their request. Our favorite flavors are Original, Louisiana Rub, Lemon Pepper, Garlic Parmesan, and Hot Honey Rub. Wingstop - get your act together. You've got good potential, but it sounds like it's being paired with bad management. read more

What's going on wing stop? Was told order would be ready between 16-21 mins, but waited 33 mins there. Finally got my food, the bun was rock hard and didn't even give me the right sauce on my wings and no seasoned fries. The one thing they got right was how many ranches I ordered at least... Come on guys... I expected better. read more

If I can give it a ZERO I would ...really slow service my wait time was 20 minutes ended being 1 DAM HOUR don't come here if ur on a time crunch Nothing but lazy a** gen Z workers that don't even know how to / want to work read more

This is purely on service not the food because we'll we didn't get to try the food (yet). My girlfriend and I placed a order online for the whole family 7 of us total. Went to pick it up and while we were early they should have been open. But she got to wait outside in the rain till they unlocked the door. That took about 5 minutes. She was then told it would be another 10 minute wait. Which you know what I completely do understand it was a lot of food. She happily came out with the bag a few minutes later and we came home. To unpack none of the food we ordered. Like the order wasn't even close at all. But here is the kicker..... when call the phone number on the email confirmation of the order it tells you the wireless subscriber is not accepting calls. When you call the number listed here in Yelp that number is disconnected. She is now driving back to the store (about 10 mins away) to hopefully rectify the situation. We will see. read more

Every time I order at this location, I'm waiting an extra 10-15 minutes for an order I placed online so I can avoid waiting. My order was supposed to be ready at 11:21 at the latest and now I'm here at 11:45 with my order still not ready and all I ordered was a 6 piece combo. And on top of having to wait, the workers ignore you and don't use gloves when handling the food and normally I wouldn't be as concerned with the no gloves IF YOU WASH YOUR HANDS RIGHT BEFORE. But this lady was on FaceTime touching her phone and grabbing burger buns and chicken with her dirty hands at the same time. I will not be coming back to this location. read more

this place suck ass. Ive ordered from here twice and will never do it again. they take over an hour past the scheduled time they tell you it will be ready. you might as well go pick up at a different location. they don't communicate that there are wait times and at this point I'm over this place. highly recommended to go elsewhere because this place is trash read more

I ordered well done wings and these wings does not look like well done at all.. I paid in advanced too!.. Does your employees even follow directions?! This is disappointing and I ordered 30 wings.. I will never order here again!!! read more

Wingstop - Not well done! - Chicken Wings Near Me - Rancho Cordova, California

The service was okay. Just the flavor of the food 2/10 and burned But the order was wrong. I ordered a chicken sandwich and they put two chicken tenders together in a hard ass bun. I ordered bone in wings and instead i received boneless wings with a different flavor. If i wanted chicken nuggets I would've gone to McDonald's. read more

There is a problem every single time I order here. Either missing items, wrong items, or completely wrong order. If I pick up it takes 45+mins longer than it is supposed to, if I order delivery it's always wrong. There is no winning with this place. I will say the manager I spoke with this time was very nice when they remade my order and they seem very understaffed, but it just doesn't excuse the constant mistakes. I gave this place more chances than I should have, so just learn from my mistakes and don't waste your time read more

I literally had one small order. I watched the kid bagging up the food, blow his nose and not wash his hands. Then he kept yawning and dropping paper plates and putting them back on the shelf. I am not going to be able to eat the food that took 30 minutesto be handed to me. The place was filthy and they had absolutely no cleanliness or urgency about them. I will never be back. read more

Got burned STRIPS via delivery. The ENTIRE order. Missing sides and straws. This store always has been sorta ratchet but this is a new low. Would not recommend ordering from here or even going here. read more

Wingstop - Burned strips on delivery order. - Chicken Wings Near Me - Rancho Cordova, California

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2.16.24 arrival 1100 am opening time on the dot. Was told it will be 15-20 mins. Ordered 8 lemon pepper wings for $11.00 and some odd cents. Manager kept telling staff "we're open". Asked the cashier if they did military discount. He said "I'm not sure how to do that". It seems like everyone is undertrained and uninterested, came w/o looking at the yelp reviews. Goodbye 30 min lunch break. It's now 11:22 and I'm still waiting and the manager is telling the cook to drop the wings for the walk in too. A doordasher came at about 11:15. Ok I got my food at 11:23. Not bad. Typical for wingstop. read more

Got my order completely wrong. Mystery bone-in wings when I ordered lemon pepper and hot honey and a sandwich with plain buffalo rather than spicy... very disappointed. read more

Look, y'all probably think I'm about to sound like some Karen but this location needs to be shut down. Simple as that. Ordered online and was told the order would be ready in 15mins. Ended up waiting inside the restaurant for an *additional* 40 mins for an order of 20 wings I understand one-off situations where an order takes longer than expected but the multiple 1 star reviews here match my exact experience with this location. The wings were actually pretty big but half of them were over cooked and hard on the outside so it didn't matter anyways. Save yourself the time/trouble and go to Fire Wings or Buffalo Wild Wings. Hell, you might as well walk across the parking lot and get some cheap wings from Chili's at this point. It's the 0 out of 5 for meeee read more

i love the bone-in wings in all flavors but boneless wings are so salty it's gross I can't eat them. So are the fries. I'm always sad and waste money unless im specifically ordering bone-in flats. Also the wait time is so long it's guaranteed to be cold unless you sit there waiting. Please fix how salty the boneless wings are this is my review after ordering with you guys after 10 years. read more

Wingstop - Straight to the trash - Chicken Wings Near Me - Rancho Cordova, California

Ridiculous experience at this location. 20 people huddled around the counter, an hour behind, and a useless front service rep. Wingstop seriously needs to look into their franchise practices. Whoever owns this location should be relived immediately. To top it off they say said can't refund the order since the manager is out of the area. Whatever that means. read more

The bone in wings were horrible. So small. I can buy those at the store and taste as good. Boneless wings are chicken nuggets. Garlic Parmesan boneless were ok but they were so tiny. I'm from Buffalo and know wings and these were just like any generic pizza place serving wings. I'll stick with homemade wings. And they don't come with any veggie sticks. read more

Zinfindale location- honestly the worst wing stop you can go to. There is always at least a 30min wait. It can be Tuesday morning, Friday evening any time of the week. There is never not a wait. The first thing they tell you when you call or show up is how long the wait is, I think they honestly hope you go somewhere else. So you order and wait and then the food is cold and has been sitting out, because they didn't let you know it was ready early. Ordering from here is really the worst wingstop experience, don't waste your money. read more

ordered 8 wings and 2 chicken tenders, they took 1 hour to finish my order. there were 3 people working, 2 of them were completely lost and looked like they had no idea what to do or how to work properly. the only one who seemed like she did her job correctly was a blonde girl. honestly just close this place or hire better people, cause they seem like they don't give a f about working here. read more

I called wingstop for a pickup order,wait wasn't as long just a good 25 minutes and I got everything I ordered but when I opened the boneless wings I realized that all 20 wings were burnt. They were nasty and the outside was harder than usual I couldn't even eat much of them. read more

Wingstop - Burnt boneless - Chicken Wings Near Me - Rancho Cordova, California

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This location sucks. People are waiting around for their food for up to an hr. Staffed not fully trained and not knowing how to fix the soda fountain. No real manager in site, etc. HARD PASS. read more

For anyone who has a problem with this Wingstop don't waste your time with the employees and go straight to corporate...paid $60 for trash and instead of them making it right they wanted me to drive all the way back take the chicken back that was already chucked to the curb and argued that their chicken was cooked fine and that it was perfect...far from even decent and to argue what you feel was good chicken I can't imagine how you cook at home.. corporate made things right since employees think their mistakes comes out of their bank .. terrible store.. read more

One question is why doesn't Yelp let you give ZERO stars? I sent my daughter to go buy some wings.... I've had a bad experience at this location but I like to give places a second chance. Well.......... I should have never done that with this place. I don't understand why it takes so long to make the food! Is it not enough employees scheduled to work? If so, then that's poor management because they always take FOREEEEEEEVVVVBERRRRRRRR! Today my daughter waited 45 minutes for a chicken wing meal!!! Are you kidding me???? That the last time I will give this place my business. It's too bad these employees don't have enough help to run this place smoothly. Management should really look into it and fix this issue. This is not gourmet food and shouldn't take long since it's only "FAST" food! Hint hint???? read more

Ordered online. Order wasn't ready at stated time. Had to wait inside while they packed it up. Got home, missing sides, chicken hard as rocks, one of the flavor was wrong or it didn't taste like how the description supposedly to taste, and the whole bag of 30 wings smelled like bad overused oil. Must've been from the overcooked oily fries. HORRIBLE PLACE. read more

The absolute worst and slowest workers that you will ever find at any food place. By the time I got my food I would've probably made breakfast lunch and dinner with a 3 or four course meal. I don't know if it's just a Rancho Cordova location or if it's all wing stops that hire the slowest people who ignore and don't care for their jobs talk about their personal stuff instead of making the food . I never leave reviews but this was the worst customer service I've ever had. Never going to this location again. Don't recommend you do either. read more

Terrible service options. The night I went in, they said they wouldn't allow any walk in orders nor did they answer their phone. They said they were too busy with online orders. I also noticed they disconnected their phone line. I was told to order online or use Door Dash. If you're only allowing certain types of orders, it would be helpful to notify your customers by posting it and you could also leave a standard voicemail greeting instead of disconnecting your phones. read more

This place is not a good place to eat. They made us wait for about 45 minutes to get our food, and honestly, it is not worth it. I am very much disappointed about the waiting time and the overall flavor of the food. read more

The seasoned fries were good. But the order took too long. I was comped a soda but the syrup mixture was all wrong in their fancy dispenser. I had to pitch it. I also didn't like the floor mats were piled on one of the waiting benches instead of being placed down in front of the register. Looked shabby. read more

Horrible horrible horrible customer service. Employees don't even bat an eye at customers that are waiting at the counter.

Literally the worst service, it's like they just don't care. I was turned away before and told it would be a 3 hour wait. Who ever manages this place needs to keep an eye on the people working here. The quality of the food is also well below the standards that I'm sure wingstop expects. Don't waste your time or money. read more

My order is already 45 minutes late than estimated time. I an standing here.. It is so understaffed. These greedy owners need to have enough staff. Their estimation time is so flawed. Sometimes, the order will be sitting there cold and sometimes we gotta wait.. 55 minutes + I canceled my order eventually. read more

Been here a couple of times. The last time I went was a long time ago due to waiting an hr for my food. However, I decided to order ahead of time on their app so I can take it home and pack it for lunch since I was too lazy to cook. On the app, I was able to schedule for a later time so I could just pick it up and good. When I arrived there, I was lucky enough to find parking up front. I walked in and there was only one guy in front of me that was picking up a to go order and two other people sitting in the restaurant. I was greeted by an employee, who kindly told me to hold on to take an order over the phone. It was all good since I wasn't in a rush. Shortly after, I told him I was there for a pick up and then he took my payment (if you order online, you have an option to pay in store). A couple minutes go by, I was about to sit down, expecting it to take a few minutes but the employee who helped me at the register, handed me my food. Awesome! I was stoked I didn't have to wait! Overall, I love Wing Stop chicken wings. I will be back again and order take out again. As for eating there, wemll see. read more

Wingstop - Chicken Wings Near Me - Rancho Cordova, California

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Worst Wingstop I've visited so far. Made us wait over an hour for a 16 piece order. Not helpful and rude staff. Overall bad experience and management, wouldn't recommend going to this location. Save yourself the money and time and choose a different place or at least a different location. If I could give this place 0 stars I would. read more

The service here is AWFUL. Y'all need to hire more people here. I waited over an hour for my food that was supposed to be ready for pick up within 16 minutes. read more

The french fries totally suck ordered through DoorDash. I couldn't get the order right supposed to be all flats so I got half-and-half french fries were soggy overcooked will not go back to this Wingstop. No read more

Wingstop Rancho Cordova (#390) 3195 Zinfandel Dr Ste 3 Rancho Cordova, CA 95670 The manager was so rude to us. He doesn't know what we are going through. To be treated this way, really broke me tonight. He embarrassed us in front of the staff. We wanted Wingstop for dinner and chose to order Door Dash since they've been so busy lately with extra-long wait times. We wanted to stay in on New Year's Eve. They forgot my wings completely, so I called he said to come in and he'll get those ready. He never told me to bring in the food that we did get. I offered to, but he never responded to that. We jumped in my car to go get the wings that they forgot. On the way I started thinking that our fries will be cold by the time we get back. I didn't think that was right since it wasn't our fault. So, when we got there, I asked for replacement fries since mine will be cold and he said, "it's not my fault you left them at home." I told him, "It's not my fault that they forgot my wings and I had to come in and when I get home my fries will be cold." He literally argued with me about when I eat my fries and it's not his fault, I didn't eat them already. I was baffled. Ok, if you won't replace them, FINE but don't be rude and say it's not his fault that they get cold. I asked him, " was I supposed to eat my fries and then come get my wings and eat everything separately?" He got really rude and said he wasn't going to give us free food, because there was nothing wrong with the fries. The tone of his voice was condescending and entitled. He could see that I was upset. Then, He said he would replace the fries. Then he started walking towards me and asked for a hug. I backed up and told him, "NO." I didn't feel comfortable with that. Then he said "get out of my store. Don't come back here. I'm not giving you those fries." I asked for his name and he refused. He wasn't wearing a name tag. This is not how you treat people on New Year's Eve after making a mistake on their order where they paid for delivery service and had to go into the store anyway due to a mistake on their end. This isn't how you treat people period. Here's to going into the New Year on a better note. But I will never visit Wingstop in Rancho Cordova, again. read more