They don't respect the use of masks to protect from Covid 19. today, I personally witnessed two people walking around in the food prep area without masks (one of which I heard being called the Manager) and one employee wearing his mask with is nose out. Additionally, not one of them was wearing gloves. The only person respecting the mask requirement was the one guy working front of house taking the orders. I will not be coming back here. If they don't care enough to wear masks, then what other rules are they also ignoring? read more

Sanitation, customer service and food quality is the absolute worst! Do not go here! Our food was cold, we were made to sit and wait for our food after given 30min wait and when we followed up Nathaniel allegedly said he called our name 5 times NOT true because we were sitting inside waiting. After I asked for our food to be redone because it was cold he refused. I will be following up with management tomorrow and better business bureau along with ecolab! read more

DO NOT GOO HEREEE!!!!! When arrived at restaurant, I was greeted by a rude young lady with terrible manners. After getting my recipe thrown at me and having to pick up my change off the floor I proceeded to wait 45 MINSSSS, for a small and medium sized order of bone in wings. Then when receiving cups for our drinks, we find out they have NO SODAA, then proceeded to tell us they don't have straws either. Then we get home to find that there wasn't any ranch in our bag! I DO NOT RECOMMEND IF YOU WANT GOOD WING!!! read more

Wingstop - Chicken Wings Near Me - Rancho Cucamonga, California

We ordered a 20 piece BONELESS wings with fries but got bone in.... We should have known better to check before leaving but how hard is it to just make sure customers get what they ordered that's literally your job! read more

Really bad customer service. App says open until midnight but the guy told us they are closed...it's 6:30pm on a Sunday?!?!

If I could give zero stars I would. We have tired their place 3x and 3x they have gotten our order wrong. Shame on us for giving them a 3rd chance. They are dead to us now. read more

Service here is always horrible!! Check your orders when you leave I've had my order cut due to their negligence!! They need better staff that cares. Like the wings but service is really bad.... read more

Were regulars here, especially on Mondays and Tuesdays since they have 60cent boneless wings. We enjoy this place a lot as the flavors of the wings are awesome. My husband this round got the Mango Habanero and he said that he loved the lingering aftertaste of the spiciness on his palate. We also got the Louisiana Rub which are my favorite and I would eat those daily if I could. They have a nice dry rub and a spicy sauce. As a bonus, we got the Lemon Pepper. Hubby describes them as "Lemon with chicken" and I would agree. There is so much lemon flavoring that it borderlines on artificial tasting. It would be awesome to see them balance the citrus out a little better in the recipe. The staff are nice and patient as they have a lot of multi-tasking they are doing: register, boxing, bussing tables, answering phones, and cooking. I acknowledge that the wait times can be a bit long but given that the wings are all made to order, I'm happy to chill and wait. Best thing: order ahead option! Place your order online and its ready in 18 minutes. read more

Wingstop - Louisiana Rub - Chicken Wings Near Me - Rancho Cucamonga, California

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Only went here because I needed to use a gift card. Slow service. Okay wings. Bad fries. Price is not cheap. read more

Worst wing stop in the history of wing stops The estimated wait time is like 5 times longer then what they give you. The first time I went I waited an hr I gave it another chance waited another 1 hr ans there was literally 15 people waiting And service sucks they don't even acknowledge that ur there u have to get their attn! If you go be ready to wait an hr. Management needs to get it together read more

They forgot to place a bun on my chicken sandwich I'm so sad and I'm all out of sandwich bread at my house I can't believe this read more

Wingstop - Ordered 2 chicken sandwiches basically got one and a half they forgot the bun and pickles smh :( - Chicken Wings Near Me - Rancho Cucamonga, California

SAVE YOUR TIME AND DONT COME HERE. you been warned. This is the only place where you order online and pay but when you get there, they tell you they don't make your food til you arrive. What's the point of paying online and ordering ahead?? Save yourself a headache and aggravation and go to rings and wings across the street or Buffalo Wild Wings down the street. Pay a little more but at least I won't waste an extra hour of your day read more

I don't know what it is about wingstop. I tried to give them another chance after eating at a different location and then the same issue happened to me, actual feathers on my wing. It's disgusting and the wings are not even good. You are better off getting wings from the store or literally anywhere else. If you want live chicken feathers on your food be my guest and eat here. read more

Wingstop - Another angle - Chicken Wings Near Me - Rancho Cucamonga, California

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The manager here is phenomenal! Food was good, can't go wrong with chicken and fries!! Employees were masked up and had signs to be careful for COVID and social distancing. read more

Here is very bad. I bought it on their website in advance, and the order showed that it would take 16-20 minutes to pick up the food, but we waited in the store for an hour and didn't get it, and our attitude was not friendly. read more

Worst wingstop I've ever been to. It was so disappointing, the wings were so overcooked & hard. We were missing a 10 piece that we ordered & when we called to let them know they were extremely rude & unprofessional. Won't be returning here. Please go to a different location! read more

10/10, awesome place for wings fix. They make the wings just how I like them, they fry my fries well done like I asked and they made them in a good amount of time. I ordered the 8 piece bone in wing combo, lemon pepper and garlic Parmesan. Highly recommend. read more

Wingstop - Chicken Wings Near Me - Rancho Cucamonga, California

If you like rude Hispanic lady talking to her trainees like animals then this is your place. A lady who has a mouth and no ears to listen to one damn thing you have to say. Food is just as soggy as her attitude. There was a manager sitting auditing while this was going on and stepped in to assist this Hispanic lady with how to make the cheese fries the correct way. read more

So I'm gonna give this place five stars today because lately the food especially the fries have been pretty on point they haven't been overcooked as before They've messed up on the food before and I've called in and their best advice was hey can you come back so we can replace the order for you and I'm like? I'm already home why would I want to jump out of my seat and drive another 10 minutes so you can fix whatever mess up you've made??? So like I said previously they haven't taken care of their mess ups So today I was very reluctant to even call In because they messed up my order today but when they picked up the phone they will OK will replace your order next time you come back in and that's what I wanted to hear that's all I needed!!! So anyways I wasn't really tripping because it wasn't that serious I ordered half Parmesan cheese and half lemon pepper and I got half lemon pepper and half plain No biggie! So Michael told me he put my name in the book and they take care of me next time! That's all I needed! read more

Wingstop - Half plain not parmesan....no biggie - Chicken Wings Near Me - Rancho Cucamonga, California

Came here tonight for dinner I ordered the wight piece combo meal with fries and I had Louisiana rub and garlic Parmesan and man were they good! I always like wing stop wings! My boyfriend got Korean bbq and hickory bbq and he said he loved the Korean bbq one! Our food came out fairly fast which is always nice! The restaurant was clean and tidy which is always a bonus! The fries are a little salty for my liking but I'm pretty sure that's the way they are supposed to be! I will definitely be back! read more

the customer service is so slow i ordered at 745 and its 836 and still have not received my order. I called for the address and the employee had no idea and put me on hold . Everyone was slow and the cashier was the slowest. read more

Horrible customer service, if you don't like interacting with customers then maybe cashiering isn't for you. Management please check your closing staff for 7/14/19. I could list all the issues that occurred during my visit, however I'd prefer to be contacted directly and not put this specific individual on blast. read more

Trash trash trash. Placed an order on their website. Went there they said they had never got an order call Uber eats call door dash, but we placed it with them. Waited an hour bc we paid for it. Very horrible. Every location is like this. Trash. Go somewhere else. Wings aren't that great for the headache. read more

Horrible wing stop to say the least. Never follow directions and food is always wrong or missing. This location definitely needs to be re-evaluated. Employees need to drop the attitude especially when you mess up a customers food and they ask it to be fixed in the most polite way. read more

Wingstop - Almost slipped on these walking in told they Asian lady at counter twice just ignored didn't even bother cleaning it up.. - Chicken Wings Near Me - Rancho Cucamonga, California

Second time we have tried this place. Was hoping the first time was just bad luck. We ordered our food online for pickup. It said it would be ready within 20-26 minutes. This was at 2:10. Obviously u don't want your food sitting and getting cold so we showed up at 2:35. We walked in and was told they were waiting on our sides (fries) and it would be ready by about 2:45. So we waited till 2:50. We went BACK in and we were told it still wasn't ready. Our food finally came up at 2:55. Don't get me wrong if it was goi to take an hour to cook our food that's fine but don't put that it's going to be ready in 26 minutes and then make us wait another 30. RIDICULOUS!!! Worst service ever and on top of that our fries were SOGGY and cold and the boneless wings looked like a kids order they were so TINY. They tasted like they had been sitting in the box for two hours. Never again read more

Never ever order food in this branch! You will be very disappointed because you will be dealing with a retarded employees and costumer service SUCKS!!! My wife ordered a food for pick-up. When we got there, I went in and talk to the server. I told him my wife's name and she placed an order through phone. He told me that it's not ready yet. I waited for a while patiently, but I've noticed that the couple of costumer that went in and put their orders on the counter and got their orders right away. I called my wife and asked her to come in and talk to the guy. My wife told them that she placed the order 30 mins. ago. I went in to pick it up. I brought her credit card with me so i can pay and pick up the order. The employee with thick eye glasses told her that they haven't sauce it yet because the credit card wasn't charged/ ordered wasn't paid yet. I asked this clown twice about our order and he keep telling me: "it's not ready yet." Probably I will be stuck there forever if I didn't asked my wife to come in. What an idiot! Sorry for the owner. read more

I visited Wingstop, located on Baseline, and the food was terrible. The chicken was barely seasoned, tasted old, and wasn't cooked all the way through. The service was bad the last few times. I will never visit this location or any other Wingstop. read more

Worst place ever, went out of my way to buy thighs and when I arrived they said I could only order chicken thighs thru door dash, WTF . Unfortunately sir we can't just sell you thighs unless you order from door dash! I just said F"""" door dash and f""""" U wing stop! I would never ever ever ever order something from you! read more

I've been coming here for about a year and a half, and ordered the same stuff every time. Just found out today that all my orders before came with 2 drinks that I've never got. The estimated pickup time is also full of crap, always have to wait an extra 15-20 mins to get my order.... Don't understand how Wingstop can fail so hard at something so simple. read more

Worst location I've even been to. I ordered my meal for pick up at 4:30. They made the order a while before and left it sitting there claiming that's what they always do. If that's the case why the hell would they allow you to schedule for a later pick up. I also ordered extra seasoning on my fries and they gave me fries with no seasoning. The workers were rude and the lady got smart from behind the counter but once I asked did she want to come speak face to face she had nothing to say. No one made you apply for a job or come to work. I will never spend another penny at this joke of an establishment. Management choose better employees. read more

Who manages this place? It's Sunday and during the NFL playoffs. You should know you're going to be busy. Ordered our food at 1 and said it would be 20 minutes. Got our food an hour and 20 minutes later. Be better WingStop. read more

Only come here if you want to deal with rude front counter workers, soggy unseasoned fries and for them to forget your ranch. Went back to get my ranch and was met with eye rolls from some little brat. I couldn't believe it. Do yourself a favor and try epic wings down the street. read more

So disappointed.. ordered online at 6:57 and it says it's a 16-20 min wait. After 15 minutes we go in and they say they forgot to print out the receipt?? So we wait another 35 minutes for our wings to come out.. wasn't even that many 10 boneless and 10 classic. Ended up leaving at 7:50pm.. no chairs or nothing to even wait on and people kept getting their wings before us.. you'd think if they messed up they would push ours out alittle quicker don't waste your time at this one :/ read more

Don't come here unless you order online or over the phone. They take over 25 minutes for a 6 piece combo order if you walk in. Update: got my room temperature food 30 minutes later. Drove home. Opened bag and they messed up on my order. Called 3 times. Twice was put on hold for more than 5 mins. The third time a call was answered and they hung up the call. Ridiculous. Now I get to eat cold food I didnt order. read more

Last night was a mess, ordered my food before leaving the other side of the county, arrived to a packed store. Was told my food wasn't ready yet. Waited for an hour. Went inside to asked about my food. Was told it was ready and had been sitting. Food was cold. Staff is lazy. read more

If you like eating somewhere that's very unsanitary then this the place is for you. I watched them make several orders without wearing gloves and when I asked them if they wear gloves the cashier boy had a smirk on his face and said no. I don't know when wingstop stopped wearing gloves but i'm telling everybody about this nasty place read more

I hate doing these reviews but today was the last straw for me at this location and it really made me lose my appetite. I was at my parent's house today and my mom wanted chicken wings. So I tried ordering over the phone but apparently you can only order $25 worth; which is so stupid because that's not even enough to feed one person. Whenever I go and order I'm always waiting such a long time just to order which is why I call ahead to save time. I also try ordering through the app but we get our wings extra well done and sometimes on the app they remove that option! Anyways, I tried ordering by the piece, the 15 count is about that price and the guy on the phone says you can only order the 10 piece. My mom called so we can order the cajun fried corn. We come home and there was no cajun seasoning on there! We were literally so disappointed with the meal and at this point I hate coming to wingstop now specificallythis location. Their food is so expensive, the food never turns out right (always something wrong with it), and their service is terrible. They have so many workers but for what? Nothing gets done properly! I can never get a proper meal from here. I always get so disappointed with the meal I get sick. I feel wronged because the food is expensive just to get such a disappointing meal. I always feel like I wasted my money because the food is never good since they always mess up the order, quality is bad, or undercooked. read more

The only reason I am not leaving a 0 star review is because Yelp does not allow it. The last time we went in, I ordered through the app and although was notified my wings were ready, still had to wait an additional 15 minutes; When we walked in, Thero were about 3 other people there, already eating, And the restaurant received a call. The front counterman answered a call and said that the wait would be 45 minutes and then laughed when he hung up. He then grabbed a bag and said comment 'nobody has claimed this" and went to the back to eat it, Leaving nobody in the front to attend to guests. We went again today and waited for 30 minutes. When we finally asked what was going on and where our wings were, the front counterman just turned around and grabbed our bag. SO THEY HAD BEEN SITTING THERE? Are you serious? This wingstop has ATROCIOUS customer service. I think in the future I'm going to go to Buffalo Wild Wings up the street, which, incidentally is closer to my home. read more

Not too much to say about Wingstop. If you love Wings, and don't want to hassle with the long lines or crappy service of a BWW, then Wingstop is a great choice. Dine or Dash? To-Go... great option for when you're having a party! read more

I have been to this particular establishment and have requested to have my chicken cooked well done. This time I told them plz double check that they are well done because I have received some barely cooked. They said no problem. Well i got home and looked into the container and they are definitely not well done at all. You would think that with the price hike they could at least get it right but not here and now they seal the bag so as customer I cant check the order. read more