What a great store! What a difference from other stores, this place is organized and clean !…read more The location is kind of hidden but the area is pretty nice . The manager was so helpful and kind. The selection of shoes could be better . Some items are less expensive than other sporting goods stores, but the weight's are definitely more expensive . They have parking right in-front of the store i recommend this store ! .

Second time visiting this Big 5 location, I didn't really come here to buy anything specifically…read morebut ended up purchasing a curl bar. They had several different styles and the manager was very helpful in the selection process. The bar I selected was well priced compared to other locations I have been to. This location was very clean and well organized compared to other Big 5 locations.

Vince was very helpful. Great place to buy an equipment, I recommend checking it out!read more

Great store with plenty of good quality sports equipment. Vince the store manager was friendly,…read moreknowledgeable and gave us a great price on a pro scooter for my son. Would definitely come here again and buy more sports equipment in the future.

Reese was wonderful and helpful. Wonderful outstanding customer service. Would come again.read more

Mark and Suji did not show professional communication. I went in to exchange my BRAND NEW SHOES…read morebecause they were too narrow. They inspected the bottom and there was some specs of floor dirt. They said they cannot accept exchange because they were unsellable. They were unworn with TAGS ATTACHED! Major attitude and lack of respect for the customer. I showed them the "new" shoes I wanted to exchange them with that ALSO had floor particles....from touching THE FLOOR.. 5 stars for EXTREMELY kind and great customer service from EVERYONE I spoke to in the shoe department. Super knowledgeable and helpful!

This place had a great selection and I was able to find exactly what I was looking for. Customer…read moreservice was amazing and they were able to answer any questions I had.

Why buy new? Play It Again is always my first stop when I need gear for hockey, golf, or softball…read more Staff is helpful. Equipment is plentiful and in good shape. Never disappointed.

They are open for business…read more How utterly exciting to walk around the store, look at items, touch things. I felt like a human again. WOW! WOW! WOW!

went in to purchase a pair of hiking boots. while checking out merchandise, i asked to use…read morerestroom. manager at store #38 on north tustin said store had no restrooms. said i needed to walk down the block to use McDonalds restroom. he was flat out lying, i suspect. very poor service. it's even probably against CA workers compensation laws for a store to not have a restroom. pathetic service. as it was, i bought the shoes anyway, but the service had much to be desired.

Service was great, the staff was very knowledgeable about all the items I asked about especially…read moreshoes and pants, the shoe selection was very good especially for Merrell and the values about what you would expect overall it was a great experience and the staff was very friendly.

Over the years, I have only placed orders through the REI website (w/ my Lifetime Membership), but…read morethe past couple of months, I have had more miss than hits with my orders and felt like I had been spending way too much of my gift card money on return costs than keeping the actual products. I know there is a REI in Arcadia but I rarely visit that area these days. A Friend recommended this location over the Arcadia one, as it is bigger and it was perfect because it happened to be on my route one day. I stopped by on a Friday afternoon and was able to return my online order quickly. The cashier was very kind and the return was quick. I never used the product, the sizing was just way off, even though I had followed the product's website video guide. When I visited, it just so happened to be Member Days so I took a look around. This location certainly has "everything." It feels rare to have a fully stocked store these days. Since I did not need anything at the moment, I plan on stopping by again in a few months when I have an idea of what to use my gift cards on. There were employees throughout the store and they often greeted me and asked if I needed help. Great customer service! There was also restrooms for customers to use. There was plenty of parking in shopping center and overall, had a great first experience.