Always fantastic service. Needed a battery replaced in my ceiling fan remote, but didn't have a…read morescrew driver small enough to get the screw out. Took it up there, not only did they get the screw out, they grabbed the correct battery and installed it for me too. Sure, you might bet thinking that something like this isn't hard to do, and you're right, but the fact that they took the time and cared sets them apart. Very impressed and highly recommended for any of your home/yard needs.

I will not be contacting your customer service again. I had the run around between the store…read moreManagement and your customer service saying that I needed to talk to the store because they are an independent company. Well then the store told me that all they warranty the keyfob for is 90 days. Then they told me to contact the manufacturer. Unfortunately the manufacturer is in Australia and will not respond to my emails. Ace is almost always my first stop for anything hardware, but in the future, I definitely will never again buy their KeyFobs. I then went to my local locksmith and will see if their product will last any longer than Ace's KeyFobs.

Tony's is a local hardware store that's close to my house. I prefer to shop small businesses in my…read morecommunity so this fits the ticket. You will pay a tiny bit more here than big box stores but that's okay when you know you won't be standing in long lines, deal with crabby staff and can get assistance carrying something to your car if needed. Tony's usually has what I'm looking for but doesn't always have a huge selection of some items. But if you're looking for helpful service, someplace to get a key cut or a gallon of paint without having to travel too far, Tony's is your place.

I prefer to visit small independent stores. I bought a large fan and had to wait for my husband to…read morepick me up. It was 95 degrees outside and across the street was a large shade tree. I piled my purchases in the shopping cart and waited under the tree where I told my husband I would wait. My plan was to load my stuff in the car and return the cart. An employee came out to tell me this was personal property and it had to be returned, not "can I help you?" I am an older woman and just purchased over $100 at the store, seriously, I need this cart? I returned the cart and struggled to carry the items to my shady spot. Meanwhile, a woman in another car told me to stop stealing! My daughter lives in this neighborhood so I am there a lot. I was so disappointed in their response.

Always friendly and helpful. If they don't have what ever you need in stock they will order it for…read moreyou. Much better than a big box store.

Family owned and operated for 120 + years. How the heck can you not go out of your way to shop…read morehere. I feel so blessed that I found this place by mistake places like this need and survive on patronage. It feels like you're in a hardware store up north still with a gun counter definitely had to stop and get my hunting license for the year and even went out of my way to grab some other small items that I needed to work on some projects The place is huge there's even a Model T over in the garage that was bought by the owner's family a one owner model t stop and think about that for a moment!! It was a Bittersweet experience as the employee was stating the current owner is the last of his family. Hopefully they find a way to keep it going it would be a shame to lose what should-be be a cherished establishment since 1898 If you appreciate all the small things that made this country great and still survive in small pockets Take the 25 minutes out of your day or 30 minutes find a restaurant close by you've been wanting to go too if you need a different reason. and make the drive you won't regret it and I guarantee they will appreciate it Shame on anyone who drives past this place to go to Home Depot unless you're ordering trusses or huge building materials

We live just a block away and really appreciate the new owners updates and customer service. We own…read morean operate a small architectural preservation business and ran into a small issue on site for our current project at an iconic property in the Pointes. Within an hour the staff suggested, solved, prepared and delivered the product we needed to complete our task!!! We've been in business for 20 yrs and know this is not common. Thank you Grosse Pointe Hardware! They also spent time making sure my young teenage son could find the right screws when he was building his PC...no job too small or big.

Terrible rude service pales in comparison to prior owner. Previous ownership would greet me, offer…read moreto help, after I would let them know I wasn't versed in hardware nomenclature, they would patiently help figure it out, I would happily purchase the items and be on my way. Today, Diane seemed annoyed in non-verbals and verbally. I asked why the rudeness, Diane angrily said I'm not being rude... left with nothing - ACE is truly the place with the helpful hardware man!

Very helpful. Friendly . People are always nice. Can't find something also there to help. Just…read morelike home when you go there.

ACE Hardware positions itself on being your neighborhood hardware store for of helpful local…read moreexperts, the kind of David vs Goliath type of marketing we often see in the era of big box stores. Happy to say Trevarrow Ace has lived up to that pitch, consistently having what I need and employing folks who are able to assist on whatever crazy scenario you bring to them. Selection has always been ample and rarely have I had to take a trip down to the nearest big box store to get something I couldn't find here. A lot of reviews mention Trevarrow being their go-to hardware store - and I 100% echo that.

Please support Detroit business! This hardware store has been here forever and provides the old…read moretime hardware experience. The guys who run it are friendly, funny and knowledgeable about everything "hardware". Start here and if they don't have it they'll direct you to Brooks, Atlas, etc etc.

Back in 2010/11 I spent a few months managing an apartment building near here. I was in 3rd Ave…read moreHardware at least 3 or 4 days a week, and sometimes 5 or 6. A couple of times I had to make multiple trips in one day. The staff was always professional and helpful, and almost always had what I needed, which is saying a lot since I managed an old 50-unit building that needed a lot of things for a lot of problems. Sometimes I would grab the wrong thing, and it was never a problem bringing it back and exchanging it for the right thing. Sometimes my boss would get a bit behind in paying for it all, and they would gently remind me, and the ol' slumlord would send them a check from Florida. They were cool but firm about it. It seemed to be a situation they'd been through many times before. They have homey touches here - a small tv on the counter that's always showing something. A fridge with Faygo in the can. My favorite thing about 3rd Ave Hardware is the bicycle selection. In the warmer months there's a whole row chained together on the sidewalk out front. Old ten speeds, 70s 3 speeds, cruisers, mountain bikes, etc. But, wait, there's more inside! Another row between the front door and the register and still more up and down the cramped aisles! (3rd Ave Hardware could really use a more spacious locale.) The prices won't break the bank either. I just bought my second bike from there - a green mountain bike from CCM, that Canadian company that makes hockey equipment. It's a pretty sweet bike for $100. My last one was, too. It was an old 70s 3 speed with a big comfy seat and a glistening orange paint job that just looked like candy. Too bad it got ripped off. Oh well, that's life in the D. I won't pack it in, and I'm glad 3rd Ave won't either. I'm only knocking them down one star because of their paint selection. It's lousy and overpriced. Go somewhere else for paint.