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    Workbench True Value Hardware

    4.6 (48 reviews)
    ModerateHardware Stores
    Open 9:00 am - 6:00 pm

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    Elise S.

    This is my new "go-to" hardware store. Amazing how just a little good customer service can make all the difference. I have always ordered my Eco bug spray from an online hardware store for about $11/bottle and had it shipped to my house due to difficulty finding it in stores. With the pandemic, they had nothing and weren't even taking orders. I searched the web and found nothing except on Amazon which of course was 3x overpriced and the product I received seemed as if it had been opened with less product and didn't perform as well. So, after the Amazon experience I was determined to find another store anywhere that wouldn't price gouge. True Value had it in stock online. They weren't shipping to home addresses right now, but did have free shipping to a nearby store. There were 2 stores in Pleasanton so I chose Workbench. After I placed my order, I sent an email asking if they had curbside pickup as my disability is chemical related and with the extra disinfecting during these times I'm not able to enter public places for any length of time. I was going to ask a friend to pick it up after work for me if they didn't have curbside. I received an email back that it was no problem at all and to ask for Chuck or James to bring it out. I did exactly that. I drove up, called the store and they brought it right out to my car for me. Our local OSH closed and not a huge fan of the 2 big box stores. This is my new favorite customer friendly store. I haven't been inside so cannot say anything about merchandise etc. However, with customer service like this from an online order straight to my car, I imagine they would provide the same excellent service with a smile inside. As the doors to the store opened, it appeared employees were all masked and following guidelines during these times as well and appreciate them looking out for the customers. Incidentally, I realized the hardware store I've been ordering from in the midwest was also a True Value store so overall I would have to say True Value is a chain I recognize as helpful and customer service oriented. So happy to have found this place!

    Highly recommended

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    9 years ago

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    13 years ago

    hi fred and his team players are great i do nt go to depot or loews just workbench

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    Review Highlights - Workbench True Value Hardware

    There is nothing like a neighborhood hardware store with knowledgeable and helpful staff.

    Mentioned in 3 reviews

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    Lowe's Home Improvement - Sun Star

    Lowe's Home Improvement

    2.1(659 reviews)
    1.8 mi
    $$

    Shout out to VJ for his great customer service. I was purchasing a wall hanger that was marked…read more$19.98 at the isle it was located in but was registered as $27.98 at the checkout. Fortunately I had taken a photo for Yelp and showed it to VJ. He was able to correct the mistake and charge me the advertised price. I was a long time customer of the competitor but prefer Lowe's for their customer service and quality of their products. I also found a great a great value on a new jacket for my dog Lola.

    This review is specifically towards Lowes Installation Service…read more This is the WORST service ...very un-professional sub contractors. Lowes does not own installation team, but rely solely on subcontractors. 1.We paid Lowes full price for installation and was assured scheduler will call within 48 hours 2. Had to call Lowes after 96 hours waiting...who gave me subcontractor number.....who happens to be in LA, while I am located in SF bay area 3. The subcontracttor NEVER called, I had to call 3-4 different times to be "assured" installer will call me 4. After 4 times, they gave installer number ( name AJ )....who never ever answered the phone 5. Finally after lot of escalations by Lowes install team, so called AJ called this morning telling ( not asking) that he will visit between 100 and 130 6. AJ does not have simply courtesy to call/text that he is running late 7. Shows up at 345....one look and says he can not install garage door opener ...the reason he gave is power outlet point is not exactly above opener motor. 8. Asked if its building code, he explained Lowes prohibits to install if power outlet is not directly above motor....and he will call Lowes to cancel installation. VERY unprofessional installer...but thats only installer Lowes has. Anyways....stay away from Lowes Install....far far away,....

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    Hydrangea

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    Lowe's Home Improvement

    2.3(249 reviews)
    7.3 mi
    $$

    The EXCELLENT customer service experience of my life - Thank you, Jackie Bradford!…read more I rarely write reviews, but this experience deserves every single star and more. Our kitchen countertop project started in May 2025, and what should have been a simple project turned into months of delays, frustration, and disappointment. After so many calls and setbacks, we honestly felt defeated and were ready to give up. Then we met Jackie, and everything changed from night to night today. Jackie is, without question, the EXCELLENT customer service professional I have ever worked with. From the moment she took over our case, she treated our project as her own. She was professional, compassionate, knowledgeable, transparent, and incredibly dedicated. She worked tirelessly to help resolve an issue that had been ongoing for months and successfully secured our refund when we had already lost hope. Her communication was excellent at every step of the way, and her persistence made all the difference. She went above and beyond in every possible way. If it had not been for Jackie, we would have walked away from this project and from Lowe's with a very negative experience. Instead, because of HER, we now feel grateful and truly supported. Lowe's is incredibly fortunate to have someone like Jackie on their team. She is an absolute star and deserves recognition for her outstanding service. Jackie Bradford! Thank you from the bottom of our hearts. You are the best of the best! Alan and Cristhy Wilson

    I'd rather eat a turd and shop at Walmart then ever step foot and buy anything from this store ever…read moreagain. Customer service is crap like a turd. What's going on in this world. Things are not the same anymore!!! People suck!

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    Backing not assembled flush.

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    Damage on upper cabinets and refused to replace or discount.

    Workbench True Value Hardware - hardware - Updated June 2026

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