I purchased a custom roman shade with matching drapes for two adjacent rooms. Both treatments are stunning and excellent quality and construction. I opted for blackout liner for both window treatments to slow the afternoon warmup in my house and it makes a huge difference. Although I discovered a couple of manufacturing related issues following the installation process, World Class's Team of experts, Christina and Rainier, immediately sprung into action to resolve the issue as soon as I called them. There was no guilt trip, no request for additional monies, nothing negative whatsoever, their primary focus was to ensure I was 100% satisfied. An excellent customer experience like this one will never get old. I highly recommend World Class Window Coverings. read more

April was the sales rep who came to our home to show us products and choose what looked & worked best for us and our home. We chose the Almond color which is neutral, matched our walls perfectly, and looks elegant. April knows the products and interior design. 6 weeks later Dylan did a great job installing our 5 cellular shades in less than 1 hour. He was very pleasant and professional. We are happy with the Graber blinds and World Class Window Coverings, Thank you!! read more

From the moment the measurements were taken to installation and having the installer return to make an adjustment for my window coverings , World Class Window coverings are professional And provide quality materials. I highly recommend them. read more

Had new window shades installed today. My technicians were pleasant, skillful and tidy. I'm delighted with the fresh new look and the modern upgrade to my condo. I also got good guidance from the initial consultant, who also handled the connection to my Costco membership for a good price. I would use World Class Window Coverings again. read more

It has been such a pleasure to deal with this highly attentive & responsive company for adjustments to our window covers/blinds. We absolutely adore our natural fiber rolling blinds in our living room (that we originally ordered from COSTC) and the customer service @ World Class Windows is so efficient and involved with making sure our blinds function optimally. read more

The blinds work great and the installer did a great job of showing us how to use them and how to remove them, if necessary.

Our window covering experience was great. Installer did a great job, communication from the company during the process was perfect. Sales associate was very knowledgeable and helpful when choosing the right blinds for sliding glass door. read more

For the retractable awning we wanted, we were presented with clear choices and explanations by Ranier. Process was seamless and professional. Costco benefits definitely tipped the scale to make it all a good value. read more

A perfect and beautiful job! Price is right and affordable with a great discount through the Costco membership! Thank you! read more

Very happy with the order. Job took a few months to complete because the fake wood slatted blinds had to be custom made for a wall of multiple windows and glass doors, but the design consultant and installer were both completely professional, friendly, and helpful. The blinds look great and we were able to work with the company through Costco, where we are loyal customers. read more

I've worked with World Class Window Coverings for shades and drapery. We most recently worked with Rainier for new drapes and are so in love with it. The drapes really elevate our room and are great quality. The team took great care in installing them and spent extra time steaming them so they came out perfect. Whenever we need new window coverings, we always go directly to this team. read more

World Class Window Coverings - Drapery - Shades & Blinds Near Me - Pleasanton, California

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Great experience. Highly recommended. product was competitively priced and installation was timely and completed quickly and efficiently.

I ordered blinds for all my windows several years ago. As with most things, overtime and with heavy use, parts needed to be replaced and or repaired. Every single time I called World Class Windows they have been able to help. Providing advice, support and excellent service. They have helped me replaced items, provided clear timelines and have been a pleasure to work with. Great experience, every time! read more

Thank you so much April and Dylan! Excellent service. Went beyond the call of duty as well in regards to reordering certain blinds. Warm, kind and professional all the way! read more

The salesman (Rainer) was terrific - met all my needs. The staff (Susan and Brittany) are on top of everything and very attentive. The installers are WONDERFUL! Kind, efficient, polite and skilled. They took away all the old shades and put up new and well designed shades in a matter of minutes. read more

World Class Window Coverings - Shades & Blinds Near Me - Pleasanton, California

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From start to finish everything went great. Rainer who did the consultation was very easy going and informative, our scheduler Susan was responsive, and our installers were very professional and got the job done cleanly and efficiently. Our Window coverings came out great! read more

The installers arrived on time after a quick text to say they were on their way. They were both professional & worked well. They did an awesome job & were friendly. I won't hesitate to recommend your company & I love that I received a gift card from Costco! All thumbs up!! read more

World Class Window Coverings - Shades & Blinds Near Me - Pleasanton, California

We had a wonderful experience with World Class Windows. The initial consult was thorough and not at all about getting the sale. More focused on what we wanted and then we discussed from there what would work with our budget. The install went fast and was done with professionalism. We were also impressed with the follow up through the process. We were informed throughout the process of the status of our delivery and also follow up after to make sure we were satisfied. O read more

From start to finish our experience with the team at World Class Window Cover were amazing . The installation was a breeze & so was follow throughs. read more

First class operation! Everyone we worked with was very professional and courteous. From the selection process to installation was effortless. We couldn't be more pleased. Thank you read more

I had needed new shades in my kitchen and saw that Costco was sponsoring World Class. A gentleman came out and measured the 4 windows. Then he brought out styles for me to look at. I opted for grey solar shades because 1) the sun beats down on the kitchen, especially in the summertime and 2) tired of water spots showing. I bought them and about 3 weeks later, they were installed. Easy to pull up and easy to clean. The entire staff was excellent! read more

Salesman: He did a great job convincing us. I was unsure on the frame and installation where the shutter is too prominent...meaning like a couch too big in a small room. He did a great job in this instance; the shutters look good. He told me that he will be here during installation but he didn't come on the 1st or 2nd day. I texted him the broken piece shutter and he texted me back with message "let me call you in just a bit" and he did not call me back. I cc'd him when I texted the home office and not once commented nor replied. I guess once I signed the dotted line, his job is finished! Installation: - There was a broken piece and they were not transparent on how it was fixed. The broken piece is not fixable as far as know: by applying glue or putting a screw to attach it. However they told me they fixed it but they didn't tell me how and would not tell me which window has the broken piece. I have windows that are 20 ft high and I can't inspect them without long ladder. By watching them install, they were not meticulous to ensure it is straight and placed the shutter properly before putting a nail. Once the shutter is up in the window, the nail gun is fired immediately without ensuring whether it's square or not. The humongous window was the same way and could have taken more time to ensure its balance and could have done better job. But, overall they did ok job of installing. - caulking: caulking was terrible. They did not take the time to caulk the holes. There's not enough caulking especially the big window, the holes where the screws were placed are deep with barely enough caulking on them. They just slapped caulking and wipe it without much care. The nails are left visible; the paint should have been applied so it's not visible. I ask them if I can have one of small container paint and they did left me one; I guess it is my job now to make sure all the nails are painted. - the holes in the windows frame where they took out the old shutters were not caulked and so there 's holes that I need to fill with filler and caulk. The way they caulked, I decided to do it myself and not let them return and do the caulking on the holes that they left without caulking. I will do a better job even I'm not a pro. - there were nails or screws at the bottom of the frame on one shutter that is 20 FT high and the nails or screws were visible and I ask that it be painted. I do not have to ask, it should have been done automatic and it looks much better; otherwise, it looks like an eye or a dot on the frame. read more

This was the first time I've ever used a company who "brought the showroom" to your home. The designer as very helpful and the installers were knowledgeable and professional. Our order arrived quickly and we couldn't be happier with our beautiful custom window coverings. I would definitely recommend them! read more

Very Friendly and efficient. Everyone I spoke to or worked with were very professional. They installation of the shutters we ordered was quick and the guys were very neat and courteous. I highly recommend World Class Window Coverings and would use them again. read more

It took awhile to get our order completed... about 6 weeks. Installation was done in a timely manner. The 2 guys that came by to install was very efficient. The only issue had I had was they offered to get rid of my old blinds. I assumed they would take it away and dispose of it. After they left, I could see that the old blinds was placed in my neighbors side of the street, just lying there.They should have just come back to my door and told me that they couldn't take it away. That was the only disappointment. read more

I love my new shutters! This company is world class starting with the sales representative who was knowledgeable and patient. He walked me through all of my options until I found what I wanted. The customer service team was also great at keeping me updated about my order and installation details. And finally the installation team was amazing. The guys were so nice and quick with the installation! When everything was installed you could not tell they were here -- they cleaned everything up and left everything neat and tidy. I highly recommend this company! read more

The appointment was timely and the installer was quick in putting up 2 blinds. The installer was knowledgeable and explained everything to me regarding use. I'm very happy with the look. read more

I was extremely pleased with all aspects of this company..very professional My entire house now has shutters and I have recommended them to my daughter who is now waiting for hers to be installed. I also had drapes made by them..very pleased with those too. You couldn't find a better company than this one for your needs. read more

Great experience. Very informational on initial visit. Not pushy. Thorough. Shades were delivered on time. All set up in a few hours. Easy to use. Highly recommend Ranier as your consultant and the two guys that installed were very professional. Found World Class Windows through Costco and couldn't be happier. read more

Installers were on time and friendly. The problem is the quality of the Graber blinds are of the poorest quality possible. One of window coverings has ben replaced three times and still not right. Three other ones do not work properly and the Word glass company said we signed the paper work that said we accepted the blinds and even though they do not work we have no choice but to keep them even now two more have broken. Stay away from them. read more

I ordered window blinds for 6 I have my windows. Lonnie came out and was very knowledgeable and helpful and helping me choose what would best suit my home and color scheme. The installers were able to work around my very busy schedule. And when there were slight imperfections that needed to be fixed, they were on it. read more

Per the business reply to my original review, their designers have been there a very long time. This is not true in my situation. How do I know you ask? Well, I allowed her to borrow my stool to take measurements as she did not have all the equipment and told me she had just recently started! I will add the designer was kind and courteous. However, not all the options were provided and it would have been nice to know there were different panel configurations at the time of appointment. It's also possible she didn't have enough training during the, "thorough consultation process". read more

World Class Window Coverings - Correct shutter that should have been installed. - Shades & Blinds Near Me - Pleasanton, California

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It appears you did not read my rating nor do you know the situation that occurred. Firstly, I made an appointment 2 weeks an advance and insured that I would be available at that time. There is no excuse for tardiness without even advising me or the courtesy and respect to be told about this. How can you claim that customer service and respect is the so important to you and that I am being treated in a respectful manner? Secondly, I don't understand how your company does not have the basic comprehension of basic technology such as email. On top of this, I have to wait during my work hours for my documents to be prepare. You do not have the same hours as Costco, that is a lie. I had to completely rearrange my schedule multiple times to even get my inital order. Let me be clear, IT IS YOUR FAULT the credit card transaction did not go through. I cleared my entire balance and asked for a balance increase just to make sure I would not have any issues with my purchase. When I was told there was an error with my credit card, I sent a picture of my credit card and my credit card statement to insure that your staff had the correct information. I'm not sure what else I could have done to make this easier for them. Despite this, I had to take time out of my work to contact Citi and Costco to address the concerns. I spoke with 4 different supervisors at Citi, 1 supervisor at Costco and 1 fraud prevention supervisor at Citi. ALL of them looked into the issue and ALL of them said there was nothing wrong with credit card or the transaction. The problem was your company is inputting the information wrong. In fact, the last supervisor I spoke with ran the transaction and advised that there was no issues with it going through with the information provided. Despite this your staff ran my credit card 9 times and every time did it wrong. I requested that a supervisor contact me and never did. I'm not sure why there was no supervisor or manager involved when your staff is having issues running a card 9 times. I see that you took the time to answer my post and yet could not take the time to contact me to address the issue. Your staff did not offer me any solutions to the problem other than asking for another credit card. Why would a different credit card be useful when it has the same information I provided with the first? I am purchasing a Costco product, with a Costco Credit Card, that I sent you a picture of along with a picture of the statement, called Costco and Costco credit card. What else could I do to insure the transaction? Why has this issue not been addressed by a supervisor? You took the time to write me a very lengthy response but not the respect to give me a call. So allow me to re-iterate the reasons for the 1 star review. 1. Tardiness 2. Lack of Flexibility to your customers 3. Poor Customer Experience and Customer Service 4. Lack of Ability to input basic numbers 5. Lack of Care by Management 6. Lack of Ability to Use Basic Technology 7. Total Incompetence for Selling your Own Products Christina, I understand your frustration, and we did our best to assist you with your credit card transaction. Unfortunately, we have no control over whether a card is accepted or declined. Our team worked diligently with both you and the Costco management team to try and resolve the issue, doing the best we could with the information you provided. However, this matter ultimately needed to be addressed with your credit card company. Our team provides a full-service experience, which means we take the time to educate our customers on all available window covering options and features. Since, as you mentioned, this is an investment, we aim to ensure everything is done right. To deliver the best results, some appointments may take longer than expected. If our timing was inconvenient, we would have been happy to reschedule to a time that worked better for you. Our office hours align with Costco's, Monday through Friday, and our sales and installation teams offer Saturday appointments to accommodate customers who work during the week. That being said, it seems we are not a good fit for you. My team worked diligently and patiently to address the issues with your credit card company, maintaining professionalism throughout, even when the same courtesy was not extended to them. As a company, we highly value our team and strive to maintain a positive and respectful work environment. While we believe in treating customers with the utmost respect, we also expect the same for our staff. It's unfortunate you left us a one-star review on Yelp because we were unable to process your credit card information through Costco's system. We wish you the best of luck in finding a service that meets your expectations. read more

Bought our Costco membership particularly for window coverings from World Class. Value for me is good customer service, measure twice, cut once. Our sales rep came to our house with her samples. She was patient with the selections, and explained options. The order process included a call from the factory to confirm our order. Several weeks later we were contacted for installation which went quickly and cleanly. I would buy from World Class again. read more

Brittney and her team was outstanding. The installers were on time, explained the process and completed on time. There was a small issue with one of the shutters that I did not even noticed. The installers were honest and called it out and requested a replacements. My new shutters are beautiful and classy. This was worth every penny. I will definitely use this company again. read more

We have called on World Class Window Coverings not once, not twice, but three times for all our needs! Michael has come out each and every time and walked us through the options, offered his insight, and measured flawlessly (without any errors, which we actually had happen with another company we used once). Everyone from the office staff to the installers have been so friendly and nice. We love the fact that our rooms have different styles (partial light blocking, full black out, top down/bottom up option) and not a single one has had any issues with craftsmanship or quality. We are so incredibly happy with our window treatments and if/when we need more we will definitely be calling World Class Window Coverings for a fourth time. read more

There is nothing world class with World Class Window Coverings. Why Costco does business with them is beyond my comprehension. Absolute failure. And to the Owner/Manager who will read this, spare me your generic reply. I inquired at Costco for Graber blinds and this is the company that contracts with Costco. Long story short. I ordered blinds for my sliding doors. First scheduled installation: valance was missing and I had to wait. Why would the company schedule an installation when all products needed to complete the project is missing?! 2nd installation day: valance on hand but missing hardware for installation. How in the world does this happen? Spoke with Maria Diaz who is project manager and her response: "it happens and we're humans.." BALONEY!! To have two failed installed attempts consecutively happen is not by accident but simply failure on this company's part to ensure accurate ordering of materials. Checklist anyone?! Clearly, having similar faults happen twice in a row is not pure accident rather negligence on this company's part. Again, why Costco vets and contracts with such subpar providers is a pure shame. Never again will I bring business to this company. Can not wait until this project is over. 1 simple window treatment; 3 scheduled visits/installations; almost 6-8 weeks for completion. Utter incompetence from a company that calls itself world class. read more

I ordered verticals for slider and 3 shades for our bay window. 2 of the shades needed to be redone. Problem was taken care of immediately. Enjoyed working with World Class and their installers. Everyone was very courteous and helpful. Installers we're on time and cleaned up completely Would definitely use them again read more

Chris Beitelspacher, our salesperson, was amazing! He was very personable, was honest about which blinds would fit the space (not just pushing the pricey ones), and took care in his work. After the sales portion was wrapped up, the installation process was quick, professional, and straightforward (I didn't catch any of the installers' names). We have the blinds in a high traffic, public space, and so far (they've been up for about 2 weeks) nothing is broken, they are working, and still look good! We have not had the need to contact their customer service, but the sales scheduler Lori Wichmann has been attentive and very kindly checked in on us. Overall, a very good experience with WCWC! read more

We were very happy with the service that World Class provided. They are smart and friendly people and eager to ensure great customer service. They installed three 'California room' shades and did not leave until we were entirely satisfied. We had a couple of issues but the mark of the company was that they were very quick to respond and fix our concerns. The owner of the company, Dustin, is dedicated to delivering great service and he was directly involved in the installation of the shades. He always responds and is a pleasure to work with. I would wholeheartedly recommend supporting this local business. read more

World Class Window Coverings - Shades & Blinds Near Me - Pleasanton, California

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