I came into the dealership on Friday March 30, 2018. I explained my credit situation as well as the negative equity in my car. Damon assured me that everything will be fine and that he will get me in the vehicle. Damon was the person who took my information down and walked away. Sitting there confused because I just left a dealership with my husband a few weeks ago where the salesperson explained options and the process and treated him very well. Here was a totally different experience for me he seemed he just wanted to make a sale, and when he pulled my credit and seen the issues he asked me to pay him 180.00 for some credit scheme he's running, and never came back to talk to me. Instead Courtney in finance came to explain the situation. He stated that I would either have to put 1500 dollars down or get a co-signer. I didn't have the money at that time, and was informed that they will keep my loan for 30 days . On Saturday 4/7/18 I contacted the dealership and spoke with Sara and explained that I now have the 1500 dollars, and asked what the payments would be. She told me she will call me back and never did until Monday morning I got a text asking me to send my vin number and other information which was weird because they did all that on 3/30. I explained again that I had already been there and was inquiring of the loan Courtney claimed he set aside for me. I told Sarah that I get off at 4:30, and asked if she found my terms. She assured me everything was fine and all I would need is my 1500 down payment, and they have vehicles ready for me to look at. I told her I was just getting off work picked up my child and that I don't have time for the run around. She again assured me that everything is set up and ready for me to view. I get there Damon had no clue as to any of this, but did ask in a condescending way "you got that 1500. I replied yes. I got there at 6:00 pm because I come at least 45 minutes. He then starts re running my credit, when I thought I had a loan approval from what Sara said. He does the same as before and walks away. This time Sweet Duane who I'm pretty sure didn't know the situation came to tell me the story of me needing 2000 dollars. At this time I was extremely frustrated and asked to speak to Sara who refused to come talk to me. I told him my husband was willing to co-sign had Sara been honest before saying I was approved when I wasn't I could have brought my husband with. They took my husband info over the phone at 6:30. I waited from 6:30-8 without a clue what was going on because Good old Damon likes to disappear. I went to ask Duane what was going on he called Damon over the overhead who was with another salesmen and custom and abandoned me like my money wasn't good enough and said he will call me first thing in the morning. So this idiot had me sitting all that time to tell me he'll call me in the morning, which by the way he did not. I was mislead by Sara and Damon into believing everything was ok, and then treated like crap because I have far from perfect credit. Unless you want to be a mockery, mislead, and treated less than a person I do not recommend this place to anyone. They tell you what you want to hear over the phone, try to get you to indulge in their side business, and have you drive a long way with some bs story different than what was said over the phone. I apologize to Duane for my attitude it was not directed towards you at all it was for the two con artists who work there. Got my new 2018 SUV from a different place thank God!!!! Thankful that things went the way it did at world Hyundai because he had something better in place. Don't go to this place they give you the run around, very unprofessional, and condescending. read more

If I could assign a rating lower than zero stars, it would still not fully capture the disappointment I experienced with this dealership. I purchased a Hyundai Palisade Calligraphy from the Matteson, IL location with the expectation that they would uphold the promises made during the sale. Specifically, I was assured of complimentary oil changes for the next three years and a spa treatment for the vehicle. However, my first encounter with their service department was appalling. After leaving my car for the spa treatment, I received notification that it was ready for pickup, only to find it untouched - not even vacuumed or washed. When I raised this issue with Terry and showed her evidence of the neglected interior, she scolded the service manager in front of me. This unprofessional behavior was unacceptable, and despite my request for a resolution, nothing satisfactory was offered. On another occasion, I was contacted by the dealership regarding an oil change due for my car. Yet, when I arrived for the appointment, I was informed it would cost $75. This discrepancy infuriated me. According to the manager and the sales associate, in Illinois, oil changes are only free every other "due date" because it's not recommended to follow the manufacturer's schedule. This explanation was preposterous and completely unacceptable. I had braved a snowstorm to bring my vehicle to the dealership, only to be met with such dishonesty. It wasn't about the money; it was about the principles at stake. I left before my frustration boiled over into unprofessional behavior towards those who had initially welcomed me warmly. After speaking with D'Angelo, who acknowledged the failure to communicate the terms of the free oil changes upfront, I declined further calls from the guest service manager, as no meaningful resolution seemed forthcoming, only excuses. What baffles me is why a dealership would deviate from the manufacturer's recommended care for a vehicle and make promises they knew they couldn't keep. Was it solely for the sake of making a sale? It's disheartening to witness such a decline in integrity, potentially deterring future customers. I strongly advise others to explore alternative dealerships in the area. This establishment needs to learn a lesson - do not be swayed by their enticing words. I have never returned my vehicle to them and have no intention to do so. Even if it means paying another service center for an oil change, I refuse to deal with such dishonesty. It's shameful that I ever gave them my business. Never again will I set foot in that dealership. Seek service elsewhere! -MGR read more

Buying a car can be stressful and intimidating. From my first conversation to when I left with my vehicle, I had a great experience at World Hyundai. Like many people today, I too did not have good credit, but did have a portion of my financing set up ahead of time. Well, I didn't do my homework well enough to realize that the taxes were going to be over 2K and all of the other fees etc were going to push me way over the amount I intended on putting down. So there I was. They had found the exact car I had been looking for in another state and had it shipped to their dealership. Other dealers promised the car but none of them came through. World found it and called me. The manager could tell I was saddened that my math didn't quite match reality and he offered to finance me there and said he could do it for less money down so that I didn't feel so extended. I didn't believe him. I had been to Rogers (Where they claim they can finance anyone) and spent 90 minutes only to find that they couldn't find me financing. So I went and found my own with the agreement of a large chunk down. But that wasn't going to work either. So, within 30 minutes the GM, Tom, had the deal worked out in front of me with less than I was going to put down. And I have a pretty poor credit rating. I am not saying they can work miracles for every person with bad credit, but he sure did seem to have the right connections. Sure, they have all the key phrases that every dealer has, but the people I was in contact with actually meant what they said. I had been to other dealers and none of them could finance me. But World Hyundai went beyond just the financing. The whole process was extremely well explained. When I had questions I didn't feel stupid asking them and their answers were clear and complete. In purchasing this car I had been in contact with Loren Hyundai and Patrick Hyundai before contacting World. The service I got at World is the way car buying should be. I had one sales person the whole time, from first phone call to when I left with the vehicle. The receptionist was actually excited to see me after routing my calls through several times in the past few weeks. I am an observant person and I could see that others were being treated with as much respect. I didn't hear any hard sells going on. How refreshing. Sure, its a bit of a haul down there from Chicago, but it was so worth it. I love my new Veloster. Thanks Tom and Christian for your hard work, dedication, and honesty. read more

I had an awesome experience at World Hyundai! I decided to get a new car because the one I had was old and overheating. I drive long distances to work so that was no bueno. I went online and googled 'no downpayment bad credit dealerships in Chicago,' because my credit is not good, and I had no cash saved. I filled out an online application that would run a credit check and see who might finance me. Vicki from World Hyundai called me right away and told me I was approved,and that I should come in. I got excited, and then checked the online reviews,and then steeled myself for disappointment, because some of their reviews are NOT GOOD. A couple even said Vicki wasn't a real person, LOL. Well Erik Garcia called me personally to confirm my appt. I told him straight up -- you all have some horrible reviews and I'm not sure about this. He assured me it was all good. He also assured me Vicki was a real person. I went in the next day and Erik met my husband and I at the door. He immediately started our paperwork, so he would know how much we qualified for. Once he got us approved, we test drove the car, he got the final deal back from the bank, and we were good to go. He got me in a 2015 Dodge Journey with only $500 down. He worked to make sure my monthly payment wasn't astronomical. It was a wonderful experience overall. I was so worried, but Erik took care of me. He also brought Vicki out to meet me so I could see she was a real person. I just want to reiterate that I AM ALSO A REAL PERSON. They didn't pay me to write this. I'm not sure why so many people gave poor reviews, but don't let that keep you from giving them a chance. I am a happy, driving customer. :) Oh, and once you get a car from them, you get FREE OIL CHANGES FOR LIFE. Yup, you heard me. read more

I cannot thank these people enough for their great service and helpfulness. I went on line and did a chat with someone about what I was looking for. I then received a call from Terri who advised me that they can do what I wanted. She then introduced me to Edwin who took the ball and ran with it. Tom the GM and finance man did everything that needed to be done to get this deal. This is what I wanted: I wanted a car with no down payment, keep my payment the same as I was making on car I had and pay off car that I had even me knowing that I was upside down with it. Well they came through and I have a brand new 2014 with no $ down, they lowered my interest rate and kept my payment the same and even got rid of my car. In having my husband come in the next day to sign paper work Eric and Tom made it possible for my husband to get a better deal on a luxury silverado truck, paying off his truck and with no money down and keeping our payments the same. So my overall experience with this dealership is far the best that I have ever dealt with in buying cars. Especially after dealing with another Hyundai dealer who advised me that I should voluntarily surrender my car in order to buy a car from them. BS to them! So if you are looking to buy and car first talk to Terri and let her know what you want and then Edwin or his brother Eric will take care of you and the man who brings it all to fruitation is the GM Tom! Thank you from the bottom of our hearts you made everyting to easy and smooth and I will make sure to come to you for all my car needs in the future. read more

If i could give it 0 stars I would. I had a terrible experience with this car dealership, and I would not recommend it to anyone. I was lied to and given false hope about being approved for a car despite my financial crisis. I had explained my situation to them over the phone for the past two months, and had even begged them to not send me all the way to the suburbs under false hope of getting a new car. However, when I arrived at the dealership, the story changed completely. They had no intention of approving me for a car, and had only been using me to fill their commissions fast. To make matters worse, I had to pay $70 for an Uber ride just to get there, since the dealership is located in the middle of nowhere. The most infuriating part of this whole experience is that they called me and badgered me relentlessly, insisting that I was already approved for a car and that it was ready for pickup. This was a complete lie, and I was humiliated and taken advantage of by their dishonesty. I strongly advise anyone considering doing business with this dealership to stay away. They have demonstrated a complete lack of integrity and honesty, and they clearly do not care about their customers' financial well-being or time. Their promises of easy approval and working with any kind of credit with no down payment are just another scam by another group of sharks. Don't fall for their lies and dishonesty - it could cost you more than just time and money. read more

Are you looking for a dealership who cares about you before,during and after the sale? About 6 months ago my wife and I were just starting to shop for a car for our daughter we had no intention of buying and yet we found the perfect car at an outstanding price. The deal was simple ,heres the price if you come back or not, no pressure! We after thinking about it for a few days I came back to talk with the service dept manager about their service department . What impressed me was the straight forward answers on how they make sure the customers are taken care of. I was also able to listen in on a few customer interactions. After that we decided we would buy. Well six months later, we have had it in for routine service which included "free oil changes" and they even washed the car. The time waited was under the time promised. During that time we have also brought in our other daughters car for work to be done and the same quality our attention to detail and professional service and she doesnt have a Hyundai. I understand dealers will sometimes over promise and under deliver but not World Hundai they really want to build the relationship with you for a long time. My personal car is a Jaguar and I rate the level of service here at World Hyundai right up there,because they really care !! When its time for me to buy my next car I am coming back because service "after the sale is everything" . read more

I started looking at the new 2017 Hyundai Santa Fe's on the internet. I spotted a new car I likes at World Hyundai in Matteson, IL and made an appointment. Because of a misunderstanding on my part and the Salesman part, I was not happy and left. What happened next is what makes good cars dealerships great. The General Manager, Tom Primbas, of World Hyundai in Matteson, called me the next day and wanted to know what happen and what could he do to work out the problem. I told him that I was headed to two meetings and wouldn't be home until after 8 pm. He said, "Do you mind if I call you at 9:30pm?" I did not expect a call from the GM. I was impressed that he cared enough to take time out of his busy schedule to work on my problem, even late at night. I also worked with the Internet Manager, Teri Bisbikis, as we worked out the final details. She is another great person that works for World Hyundai. Again; this is what makes "good dealerships great." Tom Primbas, GM is a man of integrity and everything he said he would do was done. I'm the proud owner of a 2017 Hyundai Santa Fe, Sport. The world's best car warranty of 10yr., 100,000 miles and if you follow your maintenance schedule, World Hyundai extends that warranty on the drive train for the life of the car. You can't beat the deal and I would recommend the dealership to my friends. I would give this dealership a 5 star rating! read more

After looking at many different cars I stopped by World Hyundai in Mattsen, Il and was interested in buying a car in my budget. I was approched by Rory and asked me if he could assist me.. At first I thought that I was goona be pressured in buying a car that night. After speaking to Rory and explaining to him that I was only looking for a second car, I didnt need anything expensive..He found me a 2005 Corolla. I took the car for a ride and was quite impressed. I was working with salesmen and the General Manager Tom Primbas and they both were very pleasant to work with. No pressure at all. I was given a price which fell below my budget, I was happy and so was my wife. I explained I wanted to think about it. Again no pressure. After thinking about it over night I contacted the General Manager, Tom (by the way he is a funny guy) and explained to him that i would like to finace the car. Again no problems ... He called me back after about an hour or so, he got it done. It was a pleasant experience overall. From the staff being helpful, friendly and no pressure. If your looking for a new car I recommend stopping by here. I am very happy with my purchase and service received.. I would like to thank Tom Primbas and Rory Cleamens for all the help that they gave me, and the respect that they have my kids and wife THANKS AGAIN GUYS read more

In my life I've purchased 10 cars from a dealership but I've never had an experience like this one. Everyone I spoke to was just as nice as they could be. They didnt call me a customer they called me a guest. I went in with expectations of buying a Tucson, unfortunatly they didn't have one (they sell too fast) Our salesman looked at the price we were ready to pay and found us a better car, the Santa Fe, for the same amount of money we would have paid for the Tucson. We left the dealership with more car than we ever thought we could afford. While we were waiting, the owner of the dealership came out and spoke with us, not just a hello but a real conversation. He explained the concept that his business operates under, treat people well. Where do you find that these days. The organization was impressive as well. We ddn't get handed off from person to person we picked out the car, met with a lovely woman, Dorthy, who verified our insurance, and signed the paperwork with another lovely lady Camilla. The whole time our salesman Sal was right by our side. Overall the best car buying experience I've ever had. In conclusion, if you are looking for a car you can go anywhere. If you want a great experience buying a car see Sal at World Hyundai. read more

Wow, I truely do not know where to start.  The professionalism, knowledge, well, all around integrty of Patrick (and establishment) was and is exemplory. I was treated with respect, kindness and genuine care.  Everyone I came in contact with was always smiling.  Anyone who walked past me and others, were always asked if they needed any assistance. I love my 2018 Hyundai Sante Fe.   Its probably one of the nicest vehicles I've ever owned.  This vehicle has all the bells and whistles.   Can you believe this, Patrick actually drove the vehicle to my home (literally 3 mins from Indiana border).  I didnt have anyone to pick up my old vehicle.   So he brought it out to my home later that evening.  All washed and shining.   It felt like CHRISTMAS IN JUNE.  Not only did Patrick follow up the next day and a few days later to make sure I was happy with everything, but Will James, General manager also followed up.  Talk about making a person feel like they are the most important ...I will never go anywhere else to purchase a vehicle.   My hopes and prayers are that they i.e ( Establishment and employees ) especially Patrick L and Will J never change.  Continued exemplory work, and integrity.   BRAVO WORLD HYUNDAI and thank you. read more

Sharing my experience so no one else goes to this Hyundai location, please stay far away. Not only is it unsafe to leave your vehicle in their hands, they have no remorse or concern for their clients and a "not my problem" attitude. I left my vehicle with them (Erik specifically who should not be allowed anywhere near anyones car again) to get serviced on a Tuesday. Went back on Saturday because they were not updating me or getting back to us when leaving messages. Finally we had answers and some hope that my car would be taken care of. The following Wednesday rolls around and we get a call (no call Monday or Tuesday to tell us it wasn't being worked on) that it still has not been worked on and with the Thanksgiving holiday it won't until the next Monday. Meanwhile they had no clue where my car was the entire time. They left it parked off their property from the 18th until they finally were going to work on it on the 27th and discovered it has been missing the whole time. It was stolen while in their care and they tell me it is not their fault it got stolen. My car was taken joyriding and destroyed and ended up damaged and my privacy completely violated by this Matteson Hyundai location. read more

When we were contacted by Sara at the dealership she immediately provided relevant useful information on deals currently being offered. She gathered information that would be needed to purchase a car. Eric came into the conversation to help us get down to business. He was working at night. The next day when Eric was off we were connected to Will Webb. Will and Eric coordinated their efforts so that we as the customer would be best served. We appreciate that. We had contacted other dealerships that were much closer to us but they were not as responsive to getting down to business over the phone as the Matteson reps were. Even though Matteson is an hour by car from us we felt they would work to complete a deal. I make deals all the time . All I ask for is to be treated fairly. I know the dealership is in business to make money. I know is no deal is made than no one wins. Will worked with us to find a car and a deal that would work for us. He is a very professional and friendly person. I would be happy to recommend him and the dealership to others. John K Arnold & Susan Arnold Chicago,Il. read more

World Hyundai in the Matteson Auto Mall rocks my world !! I went for an oil change and they found an issue in my car that could have cost me lots of money! I was able to stop the problem at so much less the cost than if I let it go. When I came back, your people were so kind! I got a ride home till my car was done. And a ride back. AND ! Both times they washed my car! My check-in guy was so kind as my oil change was my first at your location and I did not know what to do. My mechanic explained all my problems. The lady who took my check was so pleasant! And the transaction was so quick! I noticed that your employees just walking by said hello! Where do you find that? Only at World! The first time I pulled into the repair entrance I thought I was in the wrong place! The floor is more pristine than my kitchen floor!! (not hard to do!) Woo! Comfortable chairs in the waiting room. I now have so much confidence in World! My first time at a dealership... I'm so impressed! I want to do a commercial! All your employees took every negative thoughts I had about dealerships! Thank you all !!! read more

I don't know where to even begin..... I was beyond ecstatic when I was told that I would be able to drive away in my 2016 Hyundai Sonata! I was skeptical about purchasing a new vehicle only because I knew what my credit looked like and because previous car buying experiences. Before I even stepped foot in the door I spoke to Edwin Hernandez over the phone and told him that I was not going waste their time or mines, so I needed to know if it would be possible to finance a car before going. From the beginning process he made it very easy and uncomplicated. Plus having my children with me he made sure they were kept busy and entertained (which is always a plus for a mom). By my personal experience Edwin is the most determined salesman that I have ever met. He did not give up once! He knows what his customers want. I am definitely telling friends, family, and even coworkers to visit Edwin Hernandez at World Hyundai of Matteson. Thank you Edwin for the BEST CAR BUYING EXPERIENCE EVER!!!! read more

I took my 2008 Hyundai Sonata for a sensor check. Prior to, I'd spoken to Jeff, from the Service Dept and World Hyundai in Matteson, Illinois, over the phone. I told him what was the problem. He quickly scheduled me for an appointment and told me if my car needed a tow, to call and let him know. He'd arrange it. You can only imagine how much comfort that gave me. When I walked into World Hyundai, they immediately gave me service. I talked with Scott, World Hyundai Dealer, and he was concerned and inquired with Jeff if things were going well with my car. Jim, the other service clerk, offered assistance and concern as well.. Little did I know, they were almost finished with the work. My car was given a "bath" and TLC as well as I got excellent service from ALL THE STAFF AT WORLD HYUNDAI!!! I love this place. Looking for a car with excellent features and a "family" that will be with you after your purchase? GO TO WORLD HYUNDAI IN MATTESON, ILLINOIS and purchase your vehicle!! read more

I Bought my first new car here and I couldn't be more happy with the service. Upon walking in I didn't intend on buying a car same day. The goal was to test drive and get some prices. It was a Friday evening around 630 and the place was packed. We were greeted by a young man named Kevin I believe who showed us to a seating area and told us someone would be with us shortly. Mike I believe was his name was not a normal sales man but he approached us to see what we were interested in. Erick Garcia eventually took over and I am glad he did. He made the process very easy without making me feel pressured. I genuinely feel Erik did everything he could to make sure I was getting the best deal on the exact car I wanted. He worked well past close to make sure I was satisfied. I ended up leaving with a brand new car and couldn't be more happy with it. Although everyone there was helpful and friendly I highly recommend asking for Erik Garcia! read more

The best experience I have ever had in buying a new car at a car dealership. The team at World Hyundai in Matteson was absolutely amazing. They were the friendliest people. They were willing to beat any price and were also very competitive with interest rates. I live about 5 mins away from a Hyundai dealership, and they were not even close to the selling the car for the price we got it for at World Hyundai. I was extremely pleased with everyone we dealt with including the dealer (Willie), manager (Tom), and finance team (Antoine and Camille). I want to tell all my family and friends to go to this dealership for a Hyundai. I would honestly never go anywhere else. It was very apparent to me, that customer service is their number one priority. The manager and dealer gave us their cards with cell phone number to call if we had any questions or concerns. I am so happy with the entire experience. read more

*** THIS IS THE PLACE TO BUY A CAR *** I called World Hyundai , I was inquiring about a used mini-van that they had on-line. I spoke with Rory. Gave him my number and he said that he will call me back in 10 min with the information.(all dealer do that). I get a call back and he told me that it was sold last night. No worries he told me he would look around for what I was looking for and call me once they come aross what I was looking for. So I get a call back 3 days later. They got what I wanted. The serivice i got from this Young Man was AWESOME. I would recommened , if your looking for new or used.. I think you will like this place.. Also the Manager Tom Primbas is a great guy. He made sure I was happy with the mini Van before i bought it. No pressure what so ever. Rory & Tom Thank you very much for a great buying experince God bless you and your families read more