I know this will not come as a surprise to anyone, but Comcast/Xfinity really has the worst customer support on the planet. I just spent 40 minutes trying to get a question answered, and just got sent in a circle of irrelevant articles and unhelpful computer responses on chat windows. Really really terrible service. read more

Why do u treat ur customers so poorly? We have been loyal customers for decades, thru times of horrible service (customer and otherwise), to u tearing up our gas line (remember? I had to call the gas company because ur "crew" didn't and almost blew up our house/block), to additional "odd" charges on the monthly bill(s) that we have to communicate w u about, to etc... To the most recent (and quite possibly final straw), 6 weeks ago u showed up unannounced (and uninvited) to our house, something about fixing the exterior cable line...we were not having issues w our cable/internet...ok, maybe ur attempting to b preemptive and fix a problem before it occurs...u detached our good cable line, u hooked up a line that is shotty at best, u hung the shotty line across our bushes and over our garage door (nice orange cable just dangling there -- our neighbors love it about as much as we do...sadly when I'm asked about it all I have to say is "Comcast".), told us u couldn't finish ur job and would have to come back, u said ud b back w/in 2 weeks (WTF?!), THAT WAS 6 WEEKS AGO. Heard nothing from u! We had to repeatedly contact u, only to repeatedly get passed from dept to dept to dept. Comcast created a problem and has continued to charge us full price for a far, far lesser service...a far, far lesser service that they know they r providing us with due to their now 6 week old open Work Order (verified w/ customer rep). This has scam written all over it!!! Maybe it is unintentional and we can chalk it up to poor training and ignorance or.... Not sure which one would b better. We are trying to b patient, but at this point feel completely let down by Comcast. Would u (Comcast) want someone treating u, ur family and ur home so poorly? Treating u (a long-term loyal customer) w/ such disrespect and so little concern? So, I'll ask u (Comcast) again, why do u treat ur customers so poorly? These r the things that drive long-term loyal customers away and will not attract new business for u, especially w posts like this from a long-term loyal customer. read more

i have the prepaid wifi. the ai used for the service does not help. why am i paying for this, if i can't talk to someone.

1 star is too much for this horrible company. We've been trying to help a senior citizen get internet service for 4 months in a nice neighborhood in Bellevue. We have no choice but to try to get Comcast. This company is an absolute dumpster fire. They promise to come out and bury the line so she can get service. They promise over and over. We wait, we give day after day to waiting, and they never show up. When they do come, they always give the same story and say they need to send someone else. Our last person yelled at an elderly woman when she asked him to do what had been promised repeatedly - to hook her up to the neighbor's line. The neighbor stayed home to wait for Comcast and give permission for the line. The Comcast guy didn't just yell at her, he slammed the door on her and tore out of her driveway leaving her crying in the driveway. It is absolutely unacceptable the way they treat people. You should avoid Comcast like the plague. read more

I received an incorrect bill from Xfinity. They added services that I never requested! I have been calling Xfinity for several days to resolve this issue, but it is impossible to talk to anyone. When I request to speak to an agent they keep sending me a text message saying that there are no agents available and to call Xfinity! They are deceptive and refuse to talk to customers!!! They do not even deserve a rating of 1. read more

Horrible company! Do not let your parents or friends buy mobile products or services. They lied to us and said the trade in value would be $800 when in reality it was $30 AFTER they shipped a new phone and (Note) you have 14 days to return it but your 14 days start the day it was shipped. This is in hopes the window of opportunity narrows. Customer service is horrible. read more

I have been a customer for quite some time with multiple accounts. Because of this, they consider me a very good loyal customer. What does this mean? They provide me what they think is a great package. But every time that I call them when my service doesn't work, they inform me that I am paying more that I should be and they kindly offer me a new lower rate package. Huh? So I ask them when I started paying more and they tell me (e.g.) three months ago. And the price is absurd. So I ask them when I agreed to the increase in price and if they ever notified me. No notification. Just a higher bill. Since I signed up for electronic billing and use Autopay, I do not notice the change. I also learn that the bill goes to some 'Comcast.net' email that I know nothing about and have never used. It strikes me as odd that a company would screw their best and most loyal customers with this type of policy. The only way I realize I am paying a higher price than I 'should ibe' s when I happen to call them because my service isn't working. Maybe they should instead automatically provide me the lower price. That is what I would expect from a company who wants long term customers. $270 a month to watch tv and get internet service. What a deal!!!! So much for lower prices from technology advancements. I guess that is why they have a 20% operating margin - $19 billion of operating income on $95 billion of revenue in 2018. Greed at its finest and the strategy is overcharge their existing most loyal customers. Time to look for alternatives. read more

We have problems with our TV and I scheduled an appointment with Comcast to have a technician come. Unfortunately the technician was not vaccinated and we have the strict policy not to let anyone not vaccinated in our home. I called Comcast and requested to have a vaccinated technician come. We will see what happens. read more

Back in August of 2023, I requested and received a good promo for the Gigabit Extra with 24/7 video recording. When I called Xfinity to check if I qualified for the ACP program, I was reassured by the Xfinity agent that my good promo would not be affected. This is untrue. The agent told me to consent to a link that he sent me and this immediately erased my good promo that I had. For a whole year, I was calling to have the difference credited back to my account but I had to argue and stay on the line for over an hour to get the credit adjustment. The other day, a mean and rude lady from Xfinity called me and told me my account was flagged and that I was not going to get anymore credit adjustments because it doesn't matter that my good promo was overridden by their agent after promising me it wouldn't because I clicked the link to consent. In my opinion, this is shady business practices used to get the customer to pay more. So I spoke to another agent on 07/15/24 and was told by him that he was giving me my original good promo back and at a lower cost. First, he sent me several proposals that didn't look anything like my original offer and asked me to click the link. This time I said no because your company is not good at keeping your word and told him to keep checking for my original good promo. After almost 2 hours on the phone with him, he comes back with a proposal that has the words Gigabit Extra on it but failed to tell me that he was taking away the Pro Protect Plus that is used to operate my camera system. So I lost the ability to use my home security system and phoned back and got a different agent who stated again, it doesn't matter what an agent tells you, once you click the link to consent, that's what you get. Basically, blaming me for trusting his company. So now I have no security because the amount this agent quoted me is way more than I can afford. Needless to say, I am not a happy customer and feel that Xfinity forced me out. I now have to find another company that offers 24/7 video recording and affordable internet services. I have been with Xfinity for over 5 years and this is the way I was treated. So sad. read more

Redmond often has outages in the 98052 zip code. I have two papers for finals due today. These papers are 55% of my grade. Can't turn them in because once again the internet is out, I'm sick of it. All day it has been out. read more

shitty shitty service and over billing cant speak english bad phone service xfinity bad bad bad they have a monopoly on the internet and our state does not care. read more

It's difficult to imagine how XFinity could be worse. After a couple of hours with them on chat and the phone trouble shooting, their agent told me I needed a replacement wireless box for my TV. The agent suggested I pick one up at my local XFinity store and save myself the cost of shipping. But... when I went to my local XF store, they said they don't carry that equipment. They're not actually an XFinity store, despite the large, prominent signage that says "XFinity" everywhere. They're a contract store and don't carry that equipment. So I asked if they could ship the device to me and not charge shipping since it was XF that instructed me to pick the device up at my local XF store. The brick and mortar store agreed that shipping would be gratis. They did ship it to me - but I was charged for shipping. So I spent more time on the phone with an agent to get a credit for the charge. HOURS of my time in total. read more

Xfinity sucks big time.... Its all about deceptive practises.. They charge you first for tv streaming and data... You for charged for each item. They charge for 1000 gb and anything over. They charge interest on the bill and don't send a bill. They want to become a credit card company with huge interest charges... First and foremost they are intentionally deceptive.. Second they double charge (data and streaming).. Third just don't use their services... read more

When I signed up with Comcast, I selected a bundle of services (supposedly at one low price). Ninety nine smackers for cable, internet and phone seemed reasonable to me at the time. I failed to calculate in all the taxes, fees, and secret masonic tithes that I would have to fork over. These additional nuggets brought my total to about 120 bucks a month. Then the contract ended. My monthly bill was suddenly 150 tater tots a month, without the taxes, fees, and secret masonic tithes. Not exactly a bargain. I did a little research and came up with the following useful information: Vonage = $25/month Basic bare-bones cable = $15/month Cable internet = $50/month So, I called the billing department, got transferred to a customer service representative, who sent me over to someone else who had the cherished responsibility of making sure that Comcast keeps the media shackles firmly around everyone's ankles. The conversation went something like this: Comcast Minion: May I help you? Victoria: Yeah. My bill is suddenly huge and I'd like to make you a counteroffer before disconnecting and getting service elsewhere. Comcast Minion: Excuse me? Victoria: I'd like to negotiate a better rate. Comcast Minion: I've never heard it put quite that way. I guess that is what we do here. Victoria: Yeah. So how about it? Wanna keep me or not? Comcast Minion: Well, your contract expired and that bundle is no longer offered. Victoria: Fine. What other offers are there? Comcast Minion: We have the same bundle for $109.00 per month. Victoria: Okay, how about setting me up on that one? Comcast Minion: Sure. And with the clackety-clack of her keyboard, she reset the bill to a reasonable (it's all subjective) amount. Now why the fuck the bill wasn't set to that amount when the contract ended is beyond me. Imagine the money that they would save by not hiring all those minions who have to listen to the customers wail on about the bill! This time next year, I'll have to have that same conversation again to get a little screwed instead of jackhammered. read more

Comcast has raised rates again. They are unethical as I called customer service and spoke to a representative who offered a lower cost however never set it up, or sent a confirmation it was done. I opened complaint with Washington's Attorney Generals office. Comcast is a monopoly and needs to be broken up, just like they did with Bell telephone company years ago. I would encourage everyone that is unhappy with their experience and the extortion rates Comcast charges to file a complaint with the Attorney Generals office. I did get a call from Comcast because I filed, however I've had to escalate again as the person that called me was useless. We will be cancelling the service, but something needs to get done to curb their unethical behavior and exorbant prices. Their rating is below zero! read more

Xfinity is fucking terrible with the customer service!! It's been over 24 hours since I've called in the problem. Bullshit on the 12 hour or less, I'm having to wait 36 more hours, maybe more. Noticed it's been a shaky relationship ever since I quit cable! Can't wait to quit it all! Fix my cable damn it! read more

I do not have XFinity. I will never get XFinity. My neighbors are getting it. The Service Technician came and knocked on my door. He asked if they could run the lines in front of my driveway "temporarily." I said "There are 4 vehicles running there daily. Won't that be a problem?" He said, "We'll use the rubber brijits around them to protect them." I was confused. I don't have brijits and the holes underneath them are for water to run through, not XFinity cables. So I said "No, wait, let me see what you are talking about." He took me to the box by the mailboxes and said, "We want to run the lines in front of your driveway and across your yard" Wait ... what? I said "What do you mean by temporarily?" He said, "Three to four months." I said "Wait. You want to run their cables on my front lawn for 3-4 months?" He said "Yes." I said "What the Fu--! NO! This is my property. What the fu--!" He said "We don't have many options." I yelled, "It's MY yard. MY property. What the fu---!" He said "Thank you" and went to ask other neighbors on the other side. I immediately went inside and called XFinity to complain and ask for an apology. I was told that they are not suppose to do this. I told them that this was done. I provided the address, the license plate number of the van, the date. I was told "There will be an investigation. If we find that this is something an XFinity representative did, we will send you an email of apology." IF??? WFT???? I have pictures of the van, the license plate, and the address. I also have a picture of the Van number (which is on the van by the passenger side window). read more

Unbelievably inept. Spent seven hours transferring a number from one Xfinity account to another Xfinity account. Received the new phone, but with a new number, not the number requested during the initial, long call. Now there are two numbers on the account and a new phone that doesn't work. All I wanted to do was keep the original number. After three more hours I am now waiting for a new SIM card to begin the process again in two days. Once that happens I'll have to recontact the company to reactivate and remove the unwanted number. The representatives, once you reach them, are courteous and try to be helpful, but the system is so compartmented that they often can't resolve issues. The people are stellar; the company cellar. I'll update upon resolution, but need to say I have seen better customer service in developing countries. read more

I absolutely hate this company. Their version of customer service is forcing you to go through a phone tree that forces you to do repeated steps then hangs up (repeatedly) on you and starts the process all over and will not allow a connection to a human being until you complete the troubleshooting that restarts EVERY TIME I've called this morning. So aggravating. I personally think everyone should boycott this company. DISGUSTED and PISSED OFF!!. read more

Knocking off a star. I think Comcast's products are okay but there was a miscommunication of charges when I called to upgrade service recently to add a second cable box. The second differed from the first as it is the HD one. Apparently the call rep that I talked to indicated the wrong price for adding a HD receiver. As this was a second cable box so I knew there would be an extra monthly charge.. But the bill was higher than expected. Turns out the HD receiver is $10 MORE per month than a regular box, not $10 per month additional. I called Comcast back about switching the box to a regular one and they offered to waive the HD charge for a year which saved a trip to Comcast to return the HD box for now. The frustrating thing about this ordeal was the inconsistent information being communicated. If you are adding service with Comcast, make sure you understand the charges before proceeding. Once you receive your first bill, read it carefully for any discrepancies. read more

XFINITY is the worst company I have ever worked with. Their business service and product is terrible. Changing to century link is the best decision I have ever made. read more

Yelp needs to enable zero stars asap. Comcast is negative 5 stars AT BEST. As a former AT/T customer, was forced into Comcast as a Seattle transplant - Comcast/XFINITY has Seattle under a blood-letting monopoly. Horrified by the limitless, consistent INCOMPETENCE of Comcast customer disservice - technician leaves rental modem contrary to initial order (no equipment), zero internal documentation of customer service calls, exploitative shipping/billing policies - they'll take up to 2 weeks to ship my return package for the modem and charge me usage during the period. Exorbitant fees - $60 for Internet only, have never seen charges like this in any major city. AVOID at ALL costs. read more

Trying to simply cancel my service and have them come and get their equipment. Over 2 hours on hold last night and then they disconnected. Set up a call back for 8 am this morning. They set up the call and put me on hold. Now, 1 hour has gone by on hold with a call that they set up. It seems impossible to actually speak to anyone at Comcast/Xfinity that can assist or even cares about customer service. There is nowhere to cancel the services online. When I try, they say I need to call ... read more

XFINITY - On hold 1 hour 30 minutes and still holding on a cal where they called me. - Internet Service Providers Near Me

I've had Comcast back when they where Paragon cable, then Comcast. As Xfinity the last 3 years have been the worst service, customer service and pricing. The customer service people are arrogant, condescending and useless for any kind of help. My neighbor has YouTube TV and CenturyLink internet, pays 125.00 a monthly 70.00 YouTube 50.00 CenturyLink plus misc 5.00 fees. He's out of town and I watch his house and pets for up to a week sometimes. His service and election blows away my Xfinity that I pay 259.00 a month. It's been 2 months and I'm dropping Xfinity like a hot potato. They're over priced, over rated, and they plain just are full of themselves. YouTube A++++++, Xfinity F+++++. read more

COMCAST ARE TERRIBLE This isn't the first time I've gone rounds with Comcast over my bill but it gets worse each time. They are essentially the only option for TV and internet at my location currently, though they are installing FIOS on my street for Century Link and Prism TV as I type this. A while back I signed up for Xfinity's X1 service. If you were to watch an X1 commercial the highlighted features are speak to your remote and any room DVR. X1 costs more than regular service so you'd think you're paying for more than just a modern useable interface on your cable box. You'd be wrong. After billing increases associated with switching from a normal cable box to X1, you still have to pay for any room DVR service additionally. Plus you have to pay a monthly fee for the cable box in your second room, BUT you have to pay even more if you want that box to be compatible with X1. I also have internet with them, and have to pay for the modem in addition to their service cost. After a lengthy call over my bill which was a gross $227.29 (after tax and equip charges) for X1 with DVR service in 2 rooms, and 150mps internet. + HBO. We were able to get me on a promotional price of $120 for my same channel package minus HBO, and same internet. BUT I still have to pay all the equipment charges and extra room fees. So after tax my bill is still a disgusting $185 per month for internet and tv on 2 screens with DVR. Comcast is so used to nickel and dining customers their rep didn't even understand why I felt "any room DVR fee" should be covered by paying for a second box at X1 rates, or why I felt equipment fees should be already included in a service that requires such equipment. The endless explaining was nearly intolerable, along with accusations that I just didn't understand my bill. I can read. I get it. You're nickel and diming me for what are essentially standard services in today's world. SCREW YOU COMCAST! As soon as PRISM is done being installed on my street? I'm gone. I'll pay your ETF too, I don't even care at this point. read more

Where do I even begin with my experience with Xfinity Comcast Internet Service? it has been an absolute nightmare from start to finish. Firstly, the reliability of their internet service and customer service is abysmal. Despite promises of high-speed internet, I've experienced frequent outages and painfully slow speeds. it's incredibly frustrating when I'm in the middle of important work or trying to stream my favorite shows, only to have the internet cut out repeatedly. But wait, it gets worse. Not only is the services unreliable, but xfinity comcast also seems to have a knack for hitting customers with extra charges left, right, and center. it's like they're constantly looking for ways to squeeze more money out of their already dissatisfied customers. Whether it's hidden fees, unexplained price hikes, or random charges appearing on my bill without any prior notification, dealing with xfinity comcast's billing department has been a nightmare. their customer service is equally disappointing. Trying to get in touch with a representative is an exercise in futility. When you finally manage to reach someone, they're often unhelpful, dismissive, and seem more interested in deflecting blame than actually resolving issues. Overall, my experience with xfinity comcast internet service has been nothing short of a complete disappointment. I would strongly advise anyone considering their service to look elsewhere. Save yourself the headache, frustration, and extra charges, and steer clear of xfinity comcast at all costs. read more

Beyond almost done with continuing service I pay religiously every month close to $250 and somehow still have my service's interrupted as of recently! I payed $52 after they interrupted my services and I had payed past due two weeks earlier Mind you in December to keep services active! Fast forward to January they state past due on bill is $52 on January 10th thought oddly less but payed to secure services! Two weeks later they are once again threatening to suspend services which very much affects my household! Now one day until rent is due they are demanding $370 and to suspend my services all together !! And I pay monthly past due amount!!! What gives!???? So I call and now they say I can't speak to representative!!! So I literally have no way to speak to someone in regards to why the hell my bill is extra $100 and why they keep interrupting my services every three weeks when I have payed past due amount! Wasn't a issue just back in December! But come 2024 and they are being screwy and mind you I have been customer over 20 plus years at every residence I have lived and I am instead being charged $300 a month that's not including $50 phone services I have through xfinity! But the icing on cake is these folks are scamming now out of near $400 a month for crap service constant interruptions! And NOW REFuSe to offer me customer service!!!!! I'm now shopping for another cable/ internet & cell service provider!!!!!!! NOT happy customer at all! read more

If only I could assign "0" stars! Comcast's cable feed to our house broke loose at the street end and was draped across our driveway, 6 inches above the ground for 3+ days, blocking exit and return. We called their Service to report the downed line. Because we still had service they procrastinated in coming out to resolve the safety issue. After 3 days we finally called our power company to address the downed, live line. Comcast finally arrived 2 days later looking for the downed line. Seriously!?! We had to get our electric utility company fix Comcast's safety issue? That's total B.S.! read more

Just adding fuel to the fire, but xfinity consistently provides me with the most frustrating customer service experiences I've ever had. Its honestly sort of amazing how they always manage to top themselves. Apparently in Eastlake Seattle the other internet providers manage to be even more garbage on the actual internet service part of things though, so for the moment I'm stuck puzzling my way through xfinity's byzantine customer service merry-go-round every couple months. fml read more

If you're using Comcast for your Internet Service, you can add rudimentary TV streaming for $18. They call it Xfinity Instant TV. The channel lineup basically amounts to Over-The-Air / Antenna fare, all the usuals (Comet, Justice, Joe, WE, Antenna TV, ION, Quest,Heroes & Icons, Movies, etc., Plus the Local Affiliates (ABC, CBS, NBC). They are offering a free, one-month trial, so I logged into my account and signed up, Getting about 35 (real) channels, once I scrape away all the PBS, kids, shopping and local access channels ... I'm pulling in over 60 channels on my antenna, by the way. Quality is GREAT, Interface is a little rough, but Cloud DVR is outstanding and easy (20 hours, complimentary). You can add blocks of programming for anywhere between $10 - $25 (depending upon category), and Streampix commercial-free movies for five bucks. There are mobile apps for Android and apple, but the only TV process is Roku, at the moment. It's brand-new, still in Beta, so much of this will change, of course. For right now, it's a great Opening. For people living in dorm rooms, stationed temporarily, short-term renters and those who just don't watch much TV, this it's fantastic. They make it EASY to cancel, no tricks, no phone calls and no hassle. I'm sure they'll send me a few email reminders before my trial month ends, but I've created a reminder just in case. Not quite sure who the target audience is (and I'm definitely not one of them) but I think it's great when a company offers a thin, cheap no-frills TV package to go with their Internet service. ... read more

customer service is the worst do not ! I repeat DO NOT USE THEM! they won't even let you speak to an agent before you make a payment on your account- they are NOT for the customers they are just idiots that will run you in circles with their hard to understand English read more

This would be sad if it wasn't the norm: (A Chat with Xfinity my responses marked with * ) Hi, John. I'm the Xfinity Assistant, here to help you with your services. I can help answer questions about your Xfinity services or troubleshoot problems. You can say things like: how much is my bill, troubleshoot TV, or when's my appointment. View latest bill - $61.95 Your recent statement is available More Details * Internet plan(s) for Seniors You don't have any pending credits on your account. View Bill * How does your response in any way, shape or form relate to my question? I'm having trouble following our conversation. Please type a message and follow the prompts presented. * Please escalate this to someone who's second language isn't English Okay, I'll put you in touch with an agent. What kind of issue do you need help with? Billing Signing in TV issues Xfinity Voice service Internet issues Xfinity Home security * Billing You're next in line. Let me know when you're ready and I'll connect you with a live agent. Start chat * I was just presented with a window that only had an xfinity caption with a link to "End Chat". Not very helpful Sorry. I would love to help you out, but I am a new bot and still learning. I have trouble understanding long questions. Try something like "What's my bill?" You can also use one of the options here. Troubleshooting Account Billing Appointments Credentials Apps * Have a real Agent call me at (253) 241-9644 OK, I can put you in touch with an agent. Chat with an agent * Chat with an agent You're next in line. Let me know when you're ready and I'll connect you with a live agent. Start chat * Gee... You're system failed again exactly the same way! I'm having trouble following our conversation. Please type a message and follow the prompts presented. read more

Internet service works fine when it works which is almost always. However if you ever have a problem and need to contact them to investigate and correct a problem, you will then need to interact with Customer Service which arguably is one of the worst Customer Service departments I have ever encountered. To begin with they try to corral you into using their automated assistant but if you are persistent enough, you can get to a live agent but that is only after a long wait on hold. When you do finally get to an agent, that agent usually does not have the authority to make the changes or fix whatever problem you have and this requires transfer to another agent who might or might not have the authority to do what you want and after being on hold for what seems like eternity, you might get to an agent that can actually do something. It appears that Xfinity attempts to make you wait so long that you get disgusted and hang up. Again, worst Customer Service depart ever. read more

Absolutely terrible service from start to finish total garbage. Would never reccomend or use again

There really is nothing good to say about Comcast/Xfinity. Stunningly bad customer service. Absolutely awful product - the picture quality is constantly pixelated or crapping out, and it seems this is some sort of unfixable problem. Shady internet speeds. And the price is the biggest scam of all -- always getting more expensive while the quality never improves. I would dump this terrible company in an instant if they didn't have a death grip monopoly over service in my part of Seattle (a supposedly modern city with outrageously bad tech infrastructure, but that's another story...). read more

I have lost the use m of my Email account. I was unable to correct the situation by following the online instructions and could not find a means of communication with a human (homo sapiens type) so I called one of the neighborhood Xfiniti stores and asked them to terminate my account - Email only) I was asked if I would like to talk to "another person" and was connected to what turned out to be a "loyalty" representative. After I explained the problem she asked if I had spoken with a technician I thoiught she was one and got a negative reply, buut she had to courtesy to turn me over to a technician who was unable to solve the problem, largely owing to some technical communication issues and the time it was taking to try to resolve the proble. I don't have all day to be passed on to other "technicians and was up against my own time constrains (appointments...) I asked that they simply terminate my account since it was no longer of use, She tried to pass me on to somone else - possibly the loyalty person again. read more

Sub standard customer service. Technicians were asked to not manipulate audio equipment and did so anyway. There was no responsibility taken on the part of the technician and he could not be reached to answer questions regarding the modifications that were made. His modifications caused damage to the electrical system. The Comcast equipment is not dependable and requires a service contact either via telephone or chat every 4-6 weeks on average. With respect to internet service, we had much difficulty transitioning our account in our rental home, and Comcast refused to let us use our own modem. Furthermore, promises were made to follow up with us regarding this issue and it never occurred. read more

This has nothing to do with any individual xfiniti location and more to do with their customer support line which I could not find a slot for. I've never felt so blatantly disrespected and ignored by any customer service reps that I've ever dealt with. Useless, don't listen to you to the point of being argumentative. Trash services, no appreciation for a human interaction. Get rid of your useless bots. read more

Unfortunately, the lowest rating this review allows is 1 star rather then no star. The customer service and fees charged by Xfinity are disgusting. You pay for a cable TV package and they charge you an extra $9 for a box to get the TV service. Shouldn't the box come with the package? I called Xfinity a month ago to get my rate and fees reduced, was walked thgrough everything and assured that my new plan and reduced rate/fees would take effect immediately and instructed to wait for the new adjusted bill before paying. I get a notice from Xfinity that my bill is past due and they want to charge me a $10 late fee. I call customer service and they have no record of my conversation or adjustments made with the agent I spoke with. Now this new agent is saying he can't do anything for me, to go see someone at one of their stores, too lazy to try and resolve my problem. Xfinity is nickel and diming every cent they can get out of you and don't keep their word on their promises. Disgusting and yes, I'm cutting the cord and dumping Xfinity like those hundreds of other disatisfied customers are doing every month. read more

We've had internet and VOIP for 4 years w/ them... We're trapped. Our billing has been erratic and most recently - it just went up from 70/mo to 125 in one month - no notice. (Shocking that net neutrailty just went out the window - should have planned for this to the day...) Comcast was already the crappiest residential service we've ever had out of 6 cities we've lived in but our location is strapped - one block shy of competitors in all directions. No wonder comcast is voted one of the worst customer service co's year after year! https://www.usatoday.com/story/money/business/2018/02/01/bad-reputation-americas-top-20-most-hated-companies/1058718001/ http://bgr.com/2017/04/25/comcast-customer-service-scores-2017/ We get lagging internet/ lagging streaming with netflix and one-off streaming subs constantly/ and our VOIP always cuts out during phone calls. We use DirecTV specifically for "cable" networks not to get any other crappy product from Comcast/ xfinity. Then they up their bills with ZERO upgrade to service? (in fact it goes down every time new people move in obviously weighing down their already limited local capacity.) If you have any other alternative for ISP/VOIP - pursue it, period. This is a j-o-k-e. Anything we pay over $20 a month for our bare basic service is lighting our money on fire and watching it burn for no good reason. read more