They've always helped me get the most for my needs at the lowest price theyvoffer. I am grateful. Sometimes you have to be patient. They take the time do it right read more

I've always had pleasant and good service when coming here. Many of these reviews are on the company, not this location and these particular employees. I've always been able to get what I need and haven't had any issues with my service when coming here. I just recommend you come in the middle of the day if you can, if you come at lunch or after 4 you're going to be going when EVERYONE else seems to go. That is when the lines get ridiculous and patience starts wearing thin. If you want to talk about the company then yes, Comcast isn't the *best* company ever, but out of all the cable companies I've ever worked with they aren't all that bad. read more

This review is for Shay! He was shocked when we came in to return our equipment and told him that we cancelled our service a few weeks ago and that the people we spoke to on the phone didn't offer us any other kind of deal. Right away he wanted to find us a deal and get us back on board. To sum things up, we left paying about the same as before but with a much better deal. Shay made sure we were satisfied and showed us that they wanted us as a customer. Thank you! read more

Oer the phone and shipping equipment Great! In store fast movement through line and always been well taken care of read more

First visit here in new location was to swap out modem for their new updated one. Luckily, the speeds were A LOT better. 170mbps down, 6mbps up. The staff seems to have a super casual environment, I would hope it could be a little more professional. I am glad it is much cleaner and nicer than the Targer/CRC location. read more

Comcast is the biggest scam in the TV/Internet business. I recommend any other provider (AT&T, Frontier, Consolidated Communications, etc.) if it's available in your area. If you do decide to go with Comcast BE AWARE monthly fees randomly increase at sneaky rates... Anywhere from $3.00 - $15.00 Now is this enough for you to call and wait 20-30 minutes before you talk to someone or physically walk into a store? The answer is no. Initially you were paying $60 for internet and now you're paying 75+ Life is busy so save yourself some time and $$$ and go with a different provider from the start. Also, Comcast costumer service SUCKS! read more

this is after a ​modem reset and BS update over web chat with their agent .. their public Xfinity​ wifi giving me 30 down .. aaaand it will take them 24-72 hours to fix it .. meanwhile I​ should risk my personal data until they fix it .. Nice! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Sacramento, California

This review is for the customer service I received from Ben at the Delta Shores store. I went in to make a payment and cancel my mother's cable service. He processed the payment for me and explained what I needed to do to call in and cancel. I expressed annoyance and frustration with the call-in process. But Ben remained warm, helpful, considerate, and kind. I left the store feeling better than when I walked in. The following week I returned the cable box. It took about 10 seconds, I walked in and handed it off, got a receipt and walked out. It was so easy and very fast. Thank you Xfinity at Delta Shores! read more

If I could rate this place a 0 I would. SURE they want to " pretend" to care while you're in their face but after you will never hear from them. They put a " block" on my OWN modem IN ERROR. I called on the phone to get it removed they said I had to go to the store so I went in and was told they didn't do it ?? So no one obviously knows what the f*** they are doing. Juan put a work order in and said I should hear something by FEBRUARY 5th, we are now at February 23rd and I have YET to hear from someone. He told me to text Alvin the "manager" if I had questions or concerns so, I did back on the 10th. Heard nothing. On the 20th, I emailed both Juan and Alvin again heard nothing. Talk about a shitty company with poor customer service. I knew I shouldn't have went back but unfortunately where I live only offers shitty ass Comcast. read more

Worst customer service ever. I would be willing to bite the bullet now and just pay early termination fees than work with these idiots. I can't stand incompetence and bad customer service. read more

Comcast is by far one of the worst if not the worse is providing "reliable service." I have lost count of how many times I have had to call them to tell them I was not able to connect just for them to tell me "there is nothing we can do, but send you out a new router." Fine then send one out. JUST for it to work a few months and then me start having issues again. "We'll you will have to reboot the system." REALLY? I should NOT have to "reboot the system" 3 times a day or for that matter once a day! This doesn't even take in account the billing issues I have had with them. Everything from charging me for things I don't have to double billing me. I'd rather pay extra then have to contact with what I have been putting up with since August 2012. You WILL be loosing my service Comcast! read more

We have no alternatives to Comcast for internet in our area so my service issues will certainly fall on deaf ears. But my recent issue is an inability to install Comcast Constant Guard needed to get the Norton Anti-virus protection on a computer. I have tried for the last 30 minutes to get someone in the US that in light of all the identity theft and fraud in other countries, I would feel more comfortable having someone in the US help with my situation but the reps I talked to refused to transfer me to customer service in the US even after repeated requests. I have no idea now, how I am supposed to get the virus protection I need and I don't want to give someone in the Phillipines, India, or anywhere other than the US, access to my computer. #COMCASTSUCKS #IHATECOMCAST read more

The obtaining a business phone saga continues with Comcast. Told to wait at office between 2 and 4. Service person would be here (this took an amazing 2.5 weeks) No one showed up. Called told that there was no order despite me having an order number and confirmation of install. Now they tell me they will be here Tuesday between noon and 4. Verizon , anyone where are you?? I am happy with home service despite some touch and go at start but the business side of Comcast is dismal. I am uncertain what address all of this is out of but Comcast needs to provide service to businesses. There will be a day when there is (hopefully ) competition and Comcast will not be choice. read more

My husband and I came in to get Internet for our house and we are very pleased with the help we received from Ben. He was professional and helped us out from the very beginning. So easy to talk to and was very knowledgeable. He also gave us his personal number just in case we needed help with anything or had any other questions. That's what I'm talking about. Thanks so much, Ben! You have made the process so smooth and quick. read more

I hate being at the mercy of this horrible company and I feel like they know we don't have a choice but to go with them. If you have a few hours to spare to wait on hold you'll finally get through to their customer service. This is not an exaggeration. The shortest period I've waited is 48 minutes with the average time being just under two hours. Once you get through they just tell you they are unable to help you at this time... everytime. When i first signed up the rep was supposed to connect me with wifi, cable TV, and an alarm system however the rep would either reschedule multiple times, tell me he couldn't deliver on promises and offers he made me when first getting me to sign up, or he just wouldn't show up at all with no call. So I never received the alarm system however I did pay for the service. When I tried to take this issue to customer service they just told me too bad. So then I went into the store where they told me they would offer me all sorts of services and perks to make up for never getting what I signed up for but they never delivered on these promises as well! I went back into the store and they told me they had no record of me ever being in the store nor calling customer service. Then proceeded to tell me they were too busy to resubmit my issues and that I would just have to pay for services I never received. I'm currently researching better companies who offer service in my area. Anything would be better than Comcast. Oh on top of that they make me pay for their router then use it as a Hotspot for other people causing my devices to constantly disconnect and slow down. Im almost to the point I'd rather have no internet than give them another dime to treat me like dirt. read more

Came in couple of weeks ago having an issue with my cable box, as soon as explained what color lights were flashing, Ben, who was assisting me, immediately knew what problem was and exchanged the cable box with another box plus brief easy instructions on set up and number to call to activate! He was very helpful with all questions I had and very easily assisted me with another issue I had. Reading the reviews previous made me think I was going to walk into non helpful situation, change my internet/cable company but I left extremely happy! All staff seemed to be very friendly with lots of other happy customers! I most definitely will keep my service with Comcast! Thanks Ben for your wonderful help! read more

I came into to set up Xfinity Mobile and Jackson helped me out. He was extremely patient and waited for me to get my pin reset from Verizon. He made the process very easy and gave a great customer experience. I highly suggest asking for him when you go in. read more

Awful customer service! So we are moving to new neighborhood that they don't even cover there, they want to charge us for cancellation. We are there customer since 2013 back in Sacramento midtown then transfer to Santa Rosa then back to Elk Grove but we are moving to granite bay and they don't offer service we have to cancel with them but we recently down grade our tv service with them and they are saying internet and tv cable is bundled so you have to pay cancellation fee for both! So be careful of you want to go with this provider! read more

This only relates to today's visit (or lack of visit). Website stated office hours 9 am to 7 pm. I spent 30 minutes driving to this location and arrived at 6:30 pm only to find a sign on the door they were closing today at 4:30 pm. Why not put this exception on the website? I couldn't phone to verify that office being open as I can't find a phone number direct to the specific office. I did have one previous experience with this location and was very happy. Probably why I chose to go there again. I'm going to be speaking with the store manager tomorrow (like that will do any good). They need real-time store hours, not what they hope to have. read more

THIS IS FOR CORPORATE XFINITY/COMCAST---NOT FOR THE LOCAL COMCAST SERVICE CENTER! I need to make the distinction clear. I tried calling the 800 numbers provided to customer NO service and NEVER spoke to an actual person. I probably called at least 10 times, promising myself that I'd remain calm. I was having an issue with the wi-fi that was not an available prompt. I needed to talk to someone! The automated operator kept sending me to the website or would assure me that service would be restored in a few hours when their service was not even out! After no help whatsoever, I was fortunately able to locate a local Service Center online and inconveniently took even more time to drive there. After speaking to a rep, we did get the issue resolved...I think. But if you want any phone service with Comcast...forget it. Just get in your car and take precious time and gas out of your day to get NO service...from corporate that is. (Now, I want to give accolades to Dominic Jones at the Bruceville location. He was kind, friendly and helped me in an instant. So 5 stars to him!) read more

We had gone in to check on our account and while we were there Ben was able to save us around $50 a month, while upgrading all of our equipment. He went above and beyond when we ran into problems trying to login on our online account. Can't thank him enough for the great customer service and thoughtfulness! read more

Oh yah... another day... at Comcast - tryna get my discount! Very little seating area, long wait time, angry people, more angry people... but no lie... staff very helpful, but still no discount *sad face* read more

I needed help with my account and the payment methods. So I looked up online what time the store would be open and it says 9 am for this location , I arrived around 9:30 am and the store was still closed. read more

I had a great customer service experience with Ben. He is very knowledgeful about the best products and services for any budget. He gives honest suggestions in the best interest of his customers and is super friendly. I highly recommend speaking with him if you come to the center. read more

Seriously the worst. For as much money as they charge you they should be rolling out the red carpet. Spent a week trying to get my password reset. Tried online chatting with 4 people on Comcast chat go no where. Then called and spent two hours on the phone trying to get a reset with no luck. My husband and I talked to six different people. They were only interested in helping us when we decide to call to cancel. The entire time we were given the song and dance of how important we are to them, which we all know is crap which I told them. 10 years with them and it's time to move on. You know that old saying you get what you pay for, that is not the case with Comcast. I would stay far far away from them. read more

I called customer service to simply ask about how I can watch Suits... I get an automated responses that try to solicit information from me. First it asks if I'm over 50 which is non of their business! Then it asks if I would like a chance at winning $100... Then it goes on and on and there is no way to bypass... Very frustrating! Then if you don't answer the questions it hangs up on you! Comcast customer service shouldn't even earn 1 star. If I could it would get ZERO! SO BAD!! read more

Rip off company, got the 600mbps Internet plan for $60 a month which I thought was a excellent deal, when my bill came, they charge me 60% taxes, so my bills is $102 a month, total rip off company, look else where guys. read more

Comcast what can i say. This location always has long lines and loud ghetto people. Overpriced for what we get. The bundle package is what we get. They start it cheap & then it doubles at least lol. Let's start with the cable mostly channels we never use. Next Internet we have the worst WiFi connection everytime I call customer service to ask them why it is not working their response - you have no connection REALLY DUH... Phone it is for our business I like the feature of the number showing up on Tv however everything else sucks. I have talked to them about our caller id about a half dozen times they still cannot get are business name on it. That's not the worst part about the phone sometimes it just rings no machine kicks on = pissed off and confused customers. For almost $150 a month this is what you can expect.... read more

I'm ok with a one star because both the tech and his supervisor who came out to my home to do a job were nice. They were polite and friendly, but what a mass! They did their job but left the walls open furniture moved tools on the ground and a true mess . I have attached a picture of one room... I was given the supervisors cell phone number to call in case there are any problems, but When I called to ask him to have someone come back and complete the job, I was told it would take 2 to 3 days...???? Saturday night.. They must think their plans are bigger than me be..?!?!! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Sacramento, California

Hello, I never really write reviews and this not pertaining to the store but the customer service department when you call in. I call in last Friday to make a payment over the phone with a rep for $ 150.00. Some kind of way they took $ 314.00!! mind you my confirmation text stated $150.00. When I noticed my account balance was off I immediately called the customer service department. The Rep stated it should be back in my account by Monday. I called Monday and Tuesday and have spent at least 5 hours out of my days going back and forth with the Reps and Supervisors. They then told me I would only get back $120 because I had a $40 dollar balance I told them I only authorized the $150.00 and I need my $164.00 back. What if this would of caused over draft fees or I could not put gas in my car or pay another more important bill?? They seemed to care less!! Finally got a rep in the billing department that stated they would credit my back back the $164.00 and I should have it Wednesday. Checked this morning... NOTHING!! it is now Wednesday afternoon !!. I want to cancel my service but I have limited cable networks in my area. I have not called today cause I don't have the energy. Did I mention it's Xmas time and I need my money. Love story short I am ready to sue them for emotional distress!!! read more

Comcast service for phone and Internet is the worst I have ever experienced . every few months or so , we experience either phone or internet outages . Their customer service is beyond bad and they do not care about their customers . And when I say "they" I'm referring to the company as a whole not necessarily an individual employee ... It's very difficult to bypass their automated service and get anyone human actually on the phone but when i do , they are polite and do try to assist. I do not understand how a company with such a terrible reputation happens to stay in business. I've read other reviews and have spoken with multiple people and everyone I have spoken with complains bout their service . I feel like I'm being held hostage by Comcast because I don't have much options to choose from when it comes to Internet and phone where I'm located . I understand that service outages can occur , but for it happen so frequently and then being unable to reach anyone to address the problems within reason is unacceptable. I just got off the phone with a human from Comcast to address an interent problem . It took me three days and 12 phone calls and multiple disconnects from Comcast before I was able to speak with a human . Comcast should be embarrassed. read more

Unauthorized install charges on the bill. Supposed to be $39.00 for install. Billed for $100. The bill was intentionally confusing. Obscure charge, followed by an equally obscure credit, and by another obscure charge - none of which authorized. The result of this charge-credit-charge smokescreen is always one thing: bad. The overcharge - very difficult to remove using customer service- on purpose. Purposeful, sluggish customer service, multiple transfers - long, long hold times- bad call quality, all of which operate in Comcast's favor - to frustrate customers into abandoning efforts to dispute unauthorized charges. Don't fall for this trap; insist on the fair deal you agreed to. Anyone else annoyed by this type of unfair - quasi-demonic business practice? Trapping customers into paying more than we agreed by (1) overbilling using obscure charges, (2) making the system unreasonably burdensome to customers to fix the overbilling (3) profit from that overbilling when some of the frustrated customers ultimately give up. We need more reasonably fast Internet Service Provider competition in Placer County. - Service always plummets any time there is a concentration of power and the customer has no options (e.g. corporations with no competition - and worse yet government monopolies). I hope Comcast improves. But unless there is more competition, I have little reason to expect they will. Last rant anyone else annoyed by this? Day after day after day, the Comcast customer support line says: "We are experiencing higher than normal call volume and longer than normal wait times." Everywhere I call lately - I seem to get this message. if this message is your standard every day hold message - guess what? - the call volume is your "normal" call volume and the wait time is your "normal" wait time. Fix the problem - don't mislead customers that you are suddenly besieged by unexpected circumstances. read more

Comcast is THE WORST company that I have ever had the displeasure to work with. They took a payment out of my wife's account, as she had authorized, and then the next day the theives tried to take a second payment out WITHOUT authorization. This made the account overdrawn with a $35 fee. Then they disconnected service because the theft did not go through. My wife was fit to be tied as the bill was already paid. She received no notice that they would disconnect. She called the "customer service" center which routes the calls to India as they outsource American jobs, and the person noticed Comcast's error and said service would resume in 5 to 20 minutes. After 40 minutes, still not service. She called again and the Indian woman argued with my wife saying she still owes, after a few minutes of enduring her rudness, she saw Comcast's error, and told her it showed service was still on (it was not). We also have phone service through them and the phone didn't work. My wife had requested to speak with a supervisor but the woman refused to let her speak to a Supervisor. Then she transfered the call to a tech "support" person. After 6 minutes on hold a tech "support" comes on the line and says it shows we have service. We Still did not. After about 10 minutes he got the internet working, but still no phone. It has been twenty minutes and they are still on the line. Do yourself a favor and stay away from Comcast. We used to have cable service through them but they could never give our TV a clear picture. They sent people out numerous times, still no improvement. After a couple of years one of the repairmen did get us a clear picture on our TV. We were so frustrated with them that we changed cable providers even though they finally got us a clear picture. Their customer "service" SUCKS! Update: Day two, my wife has been on her cell phone for hours with them, still no phone service. read more

BAIT & SWITCH, BAIT & SWITCH. This has got to be one of the worst companies I've ever dealt with. They are horrible, they know it and they don't give a crap. Comcasts philosophy is simple..."WE OFFER A SERVICE. WE RESERVE THE RIGHT TO CHANGE EITHER THE SERVICE OR THE BILLING OF THAT SERVICE OR BOTH AT ANY TIME FOR ANY REASON. IF YOU DON'T LIKE IT , THEN TO BAD FOR YOU. JUST GIVE US YOUR MONEY OR GO ELSEWHERE. WE DON'T CARE ABOUT YOU. THERE WILL ALWAYS BE SOME OTHER SUCKER TO REPLACE YOU ONCE YOU'RE GONE!" Now of course they'll never say this to your face. Like a politician, they'll talk nice for a bit, do a little song and dance and then when you keep questioning the disparity between what their website says/offers and what reality is then they shut down and have no answer for you. Such is my predicament. Comcast offers a "Double Play" package. 59.99/month TV & Internet for the first year and it goes up to $89.99 for the second year. I input my exact address online and it said it was available. Signed up online and ended up wasting 30 minutes chatting with some online entity only to find out that it wasn't available. It was actually $69.99. They could not explain why. The online chat is painfully slow. Probably talking with someone in India. I ended up calling to a live person on their 1-800 number and explained my predicament. She took my address down and informed me that the package was available for $59.99. When I asked why I was told it wasn't available, she got a little snooty and said she can't explain why another employee said that. She took down all my info again and gave me the totals and then suddenly at the last minute says that their billing system shows $69.99/month not $59.99. I ask her to explain why she said it was available and all she can say is her billing system says it's $69.99. I ask to speak to a supervisor who comes on the line who can't explain either. I end up hanging up. Life is to short to deal with this bait & switch BS. Comcast is a lying deceitful company. To top it off, not one apology from anyone regarding what was originally quoted and the actual price. Proof positive that Comcast could care less about anyone. You're a fool if you do business with this company. Their yelp reviews speak volumes about their service. read more

Worst service, waiting in a full room of customers and the rep is talking about his food experiences with his girlfriend. He does not mind everyone is waiting. Comcast has over taken the DMV in places you don't want to visit. read more

Our experience with Comcast was worse than terrible. We had them for one year, one really awful year. We were given a $100 off Comcast certificate from our old cable company in Las Vegas to use if we ordered Comcast service here. Comcast didn't honor that, but offered us a "great deal" on their internet, TV and phone service. We only needed the internet service, but their representatives told us we'd save money that way. We never used them for TV or phone. We paid for their fastest speed package, they said if we paid for 25mb they would give us 50mb. Our average speeds were between 6 and 10mb. As we had a one year contract with them, we stuck it out for 11 months of truly terrible service before switching to Surewest. We refused to pay the last bill and are still disputing it a year later. You may ask, didn't you let them know how inferior their product was? Oh yes. Many, many, many times. Their representatives were consistently uninformed and rude. We knew we had a problem with Comcast when they kept blaming the wireless router for the poor performance. So, we bought our own routers on two occasions. No improvement. Slow speeds with constant service interruptions. The average hold time while their incompetent reps tried to assist us was over 45 minutes. Every single call to them garnered the same "everything looks good on our end, it must be your router" response. Comcast Rep: "Unplug your modem, unplug your router, disconnect your co-axial cable. Did you do that? Okay, plug everything back in. I show everything is fine here. " Me: "No, the wireless router isn't the problem, I'm connected to the Cat 6 cable and I'm only getting 8 down and less than 1 up." Comcast Rep: "I don't know what to tell you... " And on and on. Supervisors, techs, everyone denying that their service just sucked. Our problems with Comcast were not unique. I tell everyone I can how awful they were when the topic comes up. I'm very happy with Surewest/Consolidated Communications, we get the 50 up/50 down that we pay for. We never got close to that with Comcast. At the end, before we cancelled there service, we demanded a full refund and money for all the time wasted on their product. They laughed. I know many people will complain about lousy service, even if it's just "ok" service. Comcast service was bad from day one and never improved. Their nasty customer service just made everything worse. There are other options for internet service. You should not do business with Comcast. You will likely regret it. I wish I could rate them with a negative star. Comcast service sucked! read more

Worst. Customer. Service. Ever. It's been many a year since an employee was that rude to me. I had a very simple, easy question about our service and just decided to stop by the store since I was going right by there. The young man (who seriously needs etiquette training) was abysmally thick headed and rude, and basically refused to answer my question and just kept telling me, in a very rude manner (he yelled at me), to call customer service from home. Considering that their nasty employees are not the only problems I've had with Comcast, I'm seriously considering just canceling my service all together. Oh, and when I did get home to call Comcast, I couldn't find their phone number on their website, and had to go to an outside source to find the number for customer service. Ridiculous. As someone who worked with the public for years and years, I make it a point to treat employees, servers, and other service workers with respect and friendliness. To have someone be that rude and yell at me when I was being perfectly nice was absolutely APPALLING. I'm disgusted by that young man's (or should I say, immature man's) behavior. read more

I had a pre-existing alarm system in my house. I bundled home security into my package last October as I felt their monitoring was a reasonable price. As I had my own alarm system already, the setup was reasonably easy. I decided last week to drop home monitoring with Comcast and go a different direction. I planned to reprogram my panel myself and self-monitor for now until I could decide on a different alarm system. When I removed the security monitoring Comcast locked my out of my pre-existing system and when I spent an eternity on the phone with them said they have the master code to unlock my keypad so I could preprogram it but they would not give it to me because I was only an internet and not a security customer. They are currently holding my security system hostage unless I pay $65 a month to have them monitor the security system. As you probably know, $65 a month for security is double or more what other leading security companies are chargin. Comcast has decided that it is ok to lock me out of my own belongings. To say that I am angry is an understatement. On a side note, their TV service is not great and their internet is not reliable. Both customer service people I spoke with were awful and the person I spoke to last week actually said I should ask my husband first before I make changes to my account. It should be noted I do not have a husband. DO NOT SIGN A CONTRACT WITH COMCAST/XFINITY! read more

I had an AMAZING customer service. The person that helped me today was Akshay. He's VERY polite. I came in later around 6pm and it's quite empty. He was AWESOME!! He answered the questions we had and was very helpful to us. He RESTORED our faith in Xfinity altogether. read more

It is amazing that Comcast allows such callous indifference to their customers needs. Comcast employees in Roseville are intentionally slow and their demeanor is reminiscent of DMV employees years ago. There were five employees at the counter of which there were only two (once 3 ) that were taking care of customers while the other three were unbelievably sitting there staring at the computer monitor and totally ignoring the ten customers standing in line. I had to stand in the middle of the room in front of a line of ten customers who were also very upset. After standing at the foot of the line I said, "This is really ridiculous" The customers agreed with me and one man said, "This is why Comcast has such a terrible reputation" When customers walk in, no one acknowledges them and are totally ignored. One young woman named DS (listed as cashier) was caustic and was the worst of the bunch. She sat staring at her monitor for over fifteen minutes and when I asked her why she took so long to call me up, she very surly told me, "It takes a long time for my computer to boot up" If I was in charge of the Roseville office there would be three people that I would fire and then I'd institute a training program on how to treat customers. DS would be the first to leave. This is a statement made by Comcast Corporate. Their website is corporate.comcast.com embarrassed by the way our employee spoke with Mr. Block and Ms. Belmont and are contacting them to personally apologize. The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect." Time for Comcast to investigate their Roseville office. read more