Super fast service. Hella friendly too. Came in for a remote replacement and it literally took 5 seconds. Wow! Definitely coming back.

Worst security system ever! I have 2 cameras that are "Supposed" to be recording 24/7 bs! Someone came onto my property and took a car and the camera picked up nothing!!! Beyond disappointed! The wifi can never work long enough unless im freaking sitting on top of thr modem box downstairs! Internet svce sucks!@@ read more

I went to their store not once but twice due to the equipment they gave me. I came at a bad time since there were a lot of people. I'm fine with that. I got my equipment and when I tried connecting it a messaged came saying there is no cable card. Called, very helpful but didn't get it fixed; I decided to exchange for another machine vs having someone out to check. I went the next day during lunch; no line. At least the customer service person convinced me to try another machine at the same price that I am paying. I went for it because it's offered to me; why not. Went home and when I got everything connected, my TV does not recognize the HDML cord. I called that evening learning that they are close. Waited till the next day and said that it's either the box or TV. I'm very sure that it's the box because my HDML was working with the other faulty box they gave me. Now I'm having someone come out since I'm tired of driving to the store for a swap. I'm mostly disappointed with their equipment. You think it works; it doesn't. I am very close to returning my box and only have one in the house. read more

The worst company, I would never get service from them again. I canceled my service they told me that I will be getting my final bill but instead they send my bill to Collection agency. Don't get service from them. read more

Comcast has the absolute worst customer service. Having waited 6 hours for the technician to come, phone call after phone call with different agents stating that they will be there. Guess what, they never came. Hey Comcast, review the calls and hear exactly what your agents told me. I was hung up on, told that I missed 3 calls. I missed 1 call, called right back and was told my appt. was still on the books. The 2nd call I missed, I was talking to 1 of the agents about my service. I was told that the technician was finishing up a job and I was next. I never received a 3rd call and no technician:( Comcast, you lost a loyal customer. read more

We went with comcast for our internet service, and it was great. So after a year, we decided to get cable. We got the basic cable because we felt that was enough, however, it was only a few channels. Not worth the cost. We then went with the upgrade to the X1 preferred. They had a special low price for it, so why not? Well I am gonna tell you why not.... 1.Internet now keeps going down, so devises will stop working. 2. We were promised free HBO for 3 months, we have had the service for 2 months now, and still no free HBO. 3. The box or service or what ever decides to stop working, so as you are watching tv, you will notice that the remote stops working, and then your screen will go blank, and get a message saying that your X1 platform server is rebooting and connecting to your entertainment experience, and it will usually take about 15 to 20 minutes, sometimes even longer. This happens twice a day everyday. I am truly disappointed and unhappy with comcast, we are paying hard earned money for something that we cant enjoy. After my contract is up....we are done with comcast and never going back!! read more

Read your contract carefully. Terms are misleading. Home Security "Full Service " does not include camera recording, that will cost $9.99 more. In the store my contract price was $198. Several phone calls, two install appointments and five price changes later I pay $213 for the same service. They will not honor the contract. Talked their way around it by claiming I misunderstood. "Recording was not part of the original quote". If so why did the tech install it. It was on the work order at $198. Total CYA by the store. read more

I spent an hour setting up new service via the 800 number just so I wouldn't have to wait in the store. Went to pick up the self install kit (literally a pre-made bag that either of the two associates at the front desk could have gotten for me) and had to wait 35-45 mins. It would be very easy to have one associate designated to help with self install pick ups. At this point, I've spent almost 2 hrs and 14.99 saving them the actual job of setting up a new customer. This seems counter intuitive to me. AND they were all very unwilling to help except a nice trainee that initially checked me in. Very unimpressed on multiple levels and hope I'm never required to go into this store again, is much rather deal with the nice 800 associates (when is that EVER the case?!?) I certainly won't be adding anymore services to my account. read more

Wow. Worst company on earth. Been a Comcast customer for over 1/2 my life. Almost 20 years with them and they think hidden charges are going to keep me a customer. Started to see random charges on my bill for things I didn't know about and was never told about. Called in and basically given the "too bad soo sad" response. Insane how a company this big has zero loyalty or ethics when it comes to their customer base. Comcast should be ashamed of itself. Long life customer...not anymore. Service cancelled. read more

Bad customers service, the lady so rude, Her name INA. She should stay home don't go to work and make people not happy

Front desk is nice, but the others are rude as hell. I was told by customer service over the phone I can pick up an item on behalf of a family member, as long as I had an ID and the account number. The rep did not give what I was saying a second thought, and also had a fat attitude as he told me I cannot do that. I don't usually write reviews, but the service and attitude here is beyond me read more

**Double check what have agreed to.**I recently on 5/5 added an extra box and home security to my plan. I happened to double check the following day what I was enrolled into. To my shock I found out what I had signed for was NOT what I agreed to in the Delta Shores Xfinity store. Even though the cost was broken down by the dollar amount. For my package cost to be as low as it was came with a lot of detail that was not EVER mentioned to me while I was being ripped off. Unfortunate, people feel a lie will get them a sale while in reality I would have been happy to pay more monthly for the correct plan that I thought I signed up for! read more

I know it is no surprise, but this is the WORST customer service ever. They are rude and never help. Also, what kind of company charges their long time customers more then new ones? And don't forget about all the hidden charges, never know what my bill will be. read more

Comcast should not be relied upon for internet service in Elk Grove, CA. They have continual unplanned outages and provide inaccurate and unreliable ETA's for a fix. They are very expensive vs. other options, but they don't provide the reliability to warrant their charges. It is near impossible to receive human customer support via phone unless you have at least a half an our or more to invest in routing through their automated phone menu. They clearly can't handle the increased internet usage Covid has driven; i am ready to dump them and find an alternative option. read more

Terrible customer service. Don't come here if you want to be helped. I was told by a CSA over the phone to come here and get a replacement phone as mine is broken. When I walk in and explain this the rep seemed hesitant and then tells me they can't help me, that they don't do that. I explained I just called and she basically said tough shit. No apology, no compassion. To top it off when I called back they said a completely different story. read more

If I could give 0 stars I would. I HATED COMCAST. Read below my issues... It got to the point where I documented and recorded All Communication for potential future litigation. I will NEVER do COMCAST again. I would rather use Netflix and Sonic Internet. So far they are reliable. And my DIRECTV is hands down the best service I've had. Tons of channels, high quality HD, little to no outages. And great customer service. My attempts to cancel and be free from Comcast has been such a headache and consumed so much if my time, not to mention the added stress of receiving bills in the mail despite canceling my service 6 weeks prior. Excuse the grammar and short hand notes, they're not intended to be complete sentences FYI. I don't want to spend anymore time than I need to, I just thought I would warn others to STAY AWAY FROM COMCAST COMCAST DISPUTE Called 9/10 - Called to Cancel, transferred to loyalty dept., said service will be shut off 9/16. Called 9/17 - Account has been turned off, will see some residual for a few days but not paying for that. Don't worry, only will be billed for used services. Called 9/24 - Takes a few days eff date was noted as 9/16, $50.08 was only thing owed. If I pay that it will be paid in full with no issues (96 and chance total bill). 10/07 - Well that's your perogative sir... Checked online bill and it was 145. Billed for unpaid balance (despite told not billed after 9/16). Spoke to Jose who said it shows clear. Req to speak to floor supervisor. Explained how last time I was told "system still hasn't updated yet," and prior to that I was told "system hasn't updated." Which was sox 3-4 week diff. Only owe $3.47 now. Kelton (ID: Q2). Only bill they send will be 0 balance. I received the first bill after canceling because system hasn't updated. Unsure why I received the second bill with the $46 as unpaid balance when I didn't have service. No explanation as to why this bill had HBO service when I didn't have HBO service prior to canceling. Should update within 24 hours and Internet account will reflect $0 balance. read more

Internet is very slow and expensive Bill Comcast is the worst cable service there is. Their internet as well as the cable service sucks. You cannot depend on either service at all because the signal is a joke, it comes and go all the time at any time of the day even late at night. You call them for service and when they come out they cannot find the problem. They just play a guessing game all the time. They might tell you it is a problem outside. They deserve less than one star and the bill super expensive read more

This company sucks with their phone service they promise you a 250 dollar gift card and if ur phone gets shut off for a hour you dont get this gift card. Like omg sometimes life gets in ur way for just a little bit and this company finds a way to mess things up for you. So please do ur self a favor dont ever go through this company for their phone service read more

Not sure why there is such a low review but the new location is and staff is very professional. I worked with Ben Santos. He was very professional and tries to find every discount that he could possibly give you. He is very friendly and goes above and beyond for you. It took two weeks for me finally sign up for xfinity mobile and he was patient with me through the whole process. I couldn't find the right time to come in but it typically shouldn't take more than an hour or so. Ask for Ben when you're looking for any new services or asking for help with existing services. read more

This is a new Xfinity store in the Delta Shores shopping center. Everything inside is brand new and they have good customer service. It's nice to finally have an office closer to home than the Truxel branch or Natomas office. read more

Not wasting my time here with a big review. Read the other 1 star reviews as they cover all the problems. Comcast = FAIL

Hit and miss. But it's been hit more and miss. New staff seems to be way better than the old one.

We came in here to exchange out a failing modem. It was busy, but overall, we were able to get in and out fairly quickly. The person that helped us wasn't the friendliest dude I've ever encountered, but frankly, this place could use some bulletproof glass. Don't come between a person and their cable! I don't want to have to come back here, but if I have to, it's not that bad. But I've never had my cable disconnected. read more

Pass on comcast and get direct tv. I spent an hour on the phone with Comcast customer service trying to get my service re-activated. After getting transferred four times, getting the run around, and speaking with a woman who could not speak English, I told them to pull the plug. There is a reason Comcast is one of the lowest rated companies on America. read more

Horrible customer service! They have no idea what their doing and clearly don't know how to help their customers! This location to be exact is the worse. I come in with 2 pieces of equipment to return a staff member takes the equipment while the other staff member that's helping me tells me he can only see that I brought in 1 piece of equipment like are you serious!!!!!!!!! And then I ask for my equipment back so I can go get help at a different xfinity location and they tell me they can't find my equipment that I just gave them!!!! And wanted to issue me new equipment ummm noooo!!! Definitely don't recommend this location read more

This is my first time to visit this new location. It's about 30 min round trip from home. It's in a new area and the office is modern. Instead of counters this office had desks. Modern and updated. Associates were helpful and the exchange of my modem was easy and most of all when I got home to connect new modem it went without a hitch. All in all it was a pleasant transaction. The reason for 4 stars instead of 5 was the added travel from home . read more

So I had an issue with my remote cable box cord. The end piece broke off which was great. So I drove over the xfinity store hopping I didn't have to pay for a whole new unit. The gentleman that helped me walk to the back and brought me out one free of charge!! Totally please with the painless service!!! Thank you guys!! read more

when it come to a problem this is the worst company I have ever dealt with. I can pay a bill just fine they don't need any info my Wi-Fi has had several issues which can been seen every time I call in so now I ask for my account to be credited and now they need all these account numbers that I don't have in front of me and I'm handicapped this issue for me to be getting up and find account numbers. I told the customer rep this and she hung up on me... I have never had a good experience with a customer service people would you Reflection from upper management read more

I just moved from Fair Oaks, CA to a South Sacramento apartment that had service a year prior. I set up the transfer of service ahead of time and it was understood that I could just plug and play, with an activation via several options. Well.. the day I move in to the new place, nothing worked, no "online" icon light light at all on the router. Every other light was solid or blinking (the usual ones anyway). I called comcast that Saturday and they said it's probably an issue from the outside and will send a technician tomorrow for a quick outside inspection and quick fix. The tech said the APT hasn't had service in awhile. I call back Monday after 8pm (their window was from 8am to 8pm) and they said the tech couldn't make it out that day and would try for the next day (Monday). They also said if it had to be an inside job, the only available time they could come was over a week later. Still no "online" indicator when i got home from work around 6, so I called back and a guy said the same thing......re-scheduled for Tuesday and a nice lady had suggested to use the xfinity hotspot in the meantime, an option no one else mentioned.. Same scenario when I got home yesterday (Tuesday) from work and the xfinity hotspot was too weak to Skype with my daughter from afar-so I called again and the guy said there were no notes as to why the technician couldn't make it out that day, and that it was re-scheduled for Wednesday between 8am-10pm I call back today (Wednesday) because of course nothing worked and the technician said the guy did make it out and there was a weak signal in the building and to hold my in-house appointment for now just 4 days under two weeks. I asked to speak to a manager and they put me on hold for over an hour. The guy offered me credit back for the bad experience and said he couldn't reach anyone and would call me back Friday. It's been 5 days now w/o internet and cable and three opportunities I missed skyping with my daughter. I don't even think a tech made it out here, just some bs to cover it up. They could have told me from the start that there's known issues with Comcast service in my Sacramento Apartment complex and I would have went elsewhere long ago. Do Comcast customers typically wait over two weeks for service in a metropolitan area? Worse experience ever!!! read more

Got xfinity and canceled and moved to another state I had went and paid the last payment I had for the month, I was charged 2 months because I apparently didn't pay my first month but I know for a fact I did because I remember saying "I will pay my first month in advance" threw away my receipt and I guess the payment never really happen Anyways back to the main problem I paid the remaining balance off saying I'm canceling my Internet with them because I'm moving I paid them and asked if that was all nd if I'm good to go and I was told yes Several months down the road I keep getting email saying I'm behind . Thought it was a error so I called and they are try to make me pay a $99.00 cancelation fee. I was never told this and I had even asked if there is a year contract and if I could cancel anytime. I was told yea just have to pay the last month. So where did this dam fee come from now?! Do they just add on crap when they feel. I refuse to pay and will take it to as far as I need. It's only $99.00 but this is BS. Never will I get Comcast again nor will I refer or mention the dam name to anyone seeking Internet. Internet was crap and I paid for 56mgb, never did it run at 56mgb and I always had outage in my area. Forgot to mention ------- I Had gone to the store with the home owner I was renting house from as he canceled his Internet while I was going to connect mine. He paid no cancelation fee just the last month. HE was paying for 100 had some mgb when I first moved in and used it. Had 2 TVs running Netflix and one tv was buffering constantly. Overall Comcast is no good Customer services is beyond horrible Bad rep AVIO read more

Went into this customer service center for the 1st time ever recently and I was very pleased. Not only was in and out within 10 mins but I was greeted right away and everyone from the moment I walked in was extremely friendly read more

Never back to this store anymore!!!!! The customer service was really attitude. The representative did not know any information of the modem and he was not eligible as a representative. read more

I don't understand why Comcast runs a campaign stating that they are improving customer service when it's obviously not the case. I understand busy and I understand that there is a wait, but to say I have to serve all of my wait time (an hour) in the store or they'll drop me off the wait list is just ridiculous. I wish my area had more cable options because I definitely would not choose Comcast. read more

Audrey and Jillian were super helpful and got us taken care of! They were able to solve our issue quickly and went out of their way to make us happy! Thanks so much! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Sacramento, California

I would rather be at the DMV. Does that speak to how slow the service is here? I hope so. Plan on missing dinner, seeing your kids before they go to bed and waking up in your own bed before you can get out of this place. Worst management of a line (or lack of) ever. If they are going to make people wait his long they really need to upgrade the waiting lobby big time. If I can help it, I will never, ever, EVER, come back... Ever. read more

First visit here in new location was to swap out modem for their new updated one. Luckily, the speeds were A LOT better. 170mbps down, 6mbps up. The staff seems to have a super casual environment, I would hope it could be a little more professional. I am glad it is much cleaner and nicer than the Targer/CRC location. read more

Comcast is the biggest scam in the TV/Internet business. I recommend any other provider (AT&T, Frontier, Consolidated Communications, etc.) if it's available in your area. If you do decide to go with Comcast BE AWARE monthly fees randomly increase at sneaky rates... Anywhere from $3.00 - $15.00 Now is this enough for you to call and wait 20-30 minutes before you talk to someone or physically walk into a store? The answer is no. Initially you were paying $60 for internet and now you're paying 75+ Life is busy so save yourself some time and $$$ and go with a different provider from the start. Also, Comcast costumer service SUCKS! read more

This review is for the customer service I received from Ben at the Delta Shores store. I went in to make a payment and cancel my mother's cable service. He processed the payment for me and explained what I needed to do to call in and cancel. I expressed annoyance and frustration with the call-in process. But Ben remained warm, helpful, considerate, and kind. I left the store feeling better than when I walked in. The following week I returned the cable box. It took about 10 seconds, I walked in and handed it off, got a receipt and walked out. It was so easy and very fast. Thank you Xfinity at Delta Shores! read more

this is after a ​modem reset and BS update over web chat with their agent .. their public Xfinity​ wifi giving me 30 down .. aaaand it will take them 24-72 hours to fix it .. meanwhile I​ should risk my personal data until they fix it .. Nice! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Sacramento, California

When I have to call Comcast to get help with my service, I get a glass of wine and a cigarette ready before I sit down for the hour or so it is going to take to get anything done. And I don't smoke. Or drink. Why do I have to log in to find out what deals or promotions are available? There is no CHAT .... you have to pick a topic and then you just get directed to a long list of answer to questions you don't have. Call Comcast? Ha ha ha. It's no better ... they put you in a loop with buttons to push and then spit you out at the end. I HATE Comcast. You should have a way for us to pick ZERO stars. And by the way, this is NOT directed at staff on Bruceville. It's EVERYTHING about getting help for ANYTHING. read more