Been a customer for a long time. Got Fiber internet through Sonic in 2021 or so when they made it…read moreto my neighborhood, and love the speed and reliability. They're a small local business who offers Internet responsibly and fairly. Had a recent interaction with Najib K which reminded me how much I appreciate the service as well. Najib was wraping up a service call for another customer, and I happened to catch him on the street with a quick concern I had before he drove away. He was able to give me friendly, professional advice, and gave me his card to follow up if needed. Really appreciate them!

For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

Congratulations. You found the fastest internet provider in Clarksburg and the surrounding areas…read more Call them. Talk to Daniela, she's amazing and made our move easier. I rescheduled our install at least 2 times and she was more than happy to work with me each time. Speed? Well above advertised. Dual band (5/2.4) router they supply works great for my dinosaur laptop (2.4) and our phones (5). They have an interface for each network that allows you to monitor your usage and see what is connected to your network. Zoom acting up? You have immediate diagnostic capability with every network they set up. It told me my laptop had awful signal on WiFi. $16 for a 50' Ethernet at best buy fixed the issue. Call them. Google advertising won't tell you about them but your neighbors will.

The people at this place are the best. They listen when you talk, they actually have ideas that…read moreare helpful and they are not out to take your money without providing a service. I had a problem with my internet connection, I called them. They did all the normal remote support you would expect, and then they asked if they could get back to me with possible fixes. I'm thinking, yeah right, but I said fine. I then texted with the support person and did the remote things I was asked. No long holds, no silly trying to sell me something, it was great. Then they earned that last star. They asked if I wanted to try the upgraded service for 24 hours to see if that was part of the problem. No hard sell, no extra charges, just like you would to a friend, here, try it out and let me know. Great service, great people, overall a great experience.

Tou L. Ly was amazing! Finally, frontier ran new underground fiber for us out here off Grantline rd…read morean we are super stoked. Before fiber we had 9 mbps now we have 900 download speed an 700 upload speed (May have those switched) but Tou had to dig to the underground box where the boar operators installed the fiber an he pulled new fiber through our conduit (thank the lord we had existing conduit) he installed our new modem an got us set up! It was a hot day an he made it happen! We've had a lot of frontier guys out here but Tou was the best! Top notch service an made sure we were up an running on multiple devices. Can't say this enough, Thank you Tou!!!!

Worst customer service experience. Occasionally you get an experienced professional but they have…read morethem working at the cancellations end so that they can problem solve. The trick is to have them in the front end so you don't need to get to that point, it's like one hand doesn't know what the other hand is doing. Terrible business model. A complete sh- show

Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

I had another Satellite provider that wasn't working out well. I switched to Outerlimit over a year…read moreago and a happy customer. We have had them install 3 additional services including cameras on our remote Delta properties. They are responsive timely and customer service oriented. I highly recommend this company to anyone in the market.

I moved out to a rental home in the hills of the east bay with the spottiest of internet coverage…read moreand virtually no cell signal. Outer Limit Wi-fi has been a life-saving alternative to bigger satellite internet companies. So thankful they exist. Internet upload/download has far exceeded the alternatives in a rural setting where wired internet has not been made available yet!

I came to this location about 4-5 years back and no one was much help , how ever I came today to…read moreupgrade my iPhone and open more lines. Mikey the new manager has made this location a GREAT EXPERIENCE and has a GREAT TEAM working for him , everyone is very productive and has a positive attitude. Rebecca helped me first and was so patient just like Charles made me feel comfortable and helped me with every situation and over all was great experience

I switched over to Verizon. I turned my old phone for trade in. I turned in to Ceona. She screwed…read moreup something that showed cancel on rebate. For 2 mo been trying to get my rebate and now my old pay off phone will be heading to collections. I was assured things would be fixed and nothing yet. I believe she stole the phone cause verizon still says they did not receive it She didnt even know how to do her job. They should have her pay for collection. So pissed off

Came in to see about trading in our phones and was helped my Joel! He was amazing at answering our…read morequestions and giving us the details on pricing. He was very informative and we were able to leave with two new iPhones. The service was also very quick. Couldn't recommend this location more!

It's Verizon stores like this that make me regret stepping foot in them in the first place. My…read morefamily and I came into this store to inquire about the upgrade options we saw from the Verizon app. Once we were "helped," the rep had a vibe like he did not care to help us further than to just tell him what phone and plan changes we would like to make. Although on the surface, it sounds like exactly what was supposed to happen, we were actually trying to inquire cost differences of our options and our promotions we were seeing online on our account. The rep gave no effort in looking into this for us at all. After expressing our concerns and questions, he suggested that we call the Verizon customer service because they may be able to help us more. After waiting 30 minutes to speak with a rep over the phone, it was clear as day how the phone rep and the store rep approach the way they work and how they treat their customers. The phone rep was WAY more helpful and took her time to listen to us and helped us address every concern we had. On top of that, she even helped us lower our monthly bill by almost HALF! All in all, the vibe at this entire store was very "I don't want to spend extra effort in helping you" and it's not what we want to experience as loyal customers to the company. I do not recommend this store to anyone that is seeking genuine help with their phone service.

This review is for the T-Mobile corporate store at 9308 Elk Grove Blvd, Suite 120, Elk Grove, CA…read more95624. I have been to this store several times in the past to look at phones. This is a corporate store which means that they have the ability to do things that a authorized retailer does not. I had a very large concern involving a phone I had to turn in to get credit on my new phone. Normally I would receive a shipping mailer for it, but as of the 25th day none had arrived. I was getting concerned so I went to this T-Mobile store and was greeted by several associates. I explained everything and they told me not to worry that they would resolve it by taking the phone there. Since it's a corporate store, they can do that and they gave me a receipt. What a relief as I was very worried about everything involving my old phone being returned to T-Mobile. The service was absolutely stellar and the associate I talked to could not have been more polite or helpful. We even went over my bill and he explained some features of my new Google Pixel Watch 4. The store is spotlessly clean and the display of the phones and other items are excellent. I have been a customer of T-Mobile for many years and honestly have never had any problems with service or the phones. A few older one star reviews make me wonder. I have walked into T-Mobile stores before when they were really, really busy and sometimes the wait is a little long. Normally when that occurs I just leave and come back later. I do feel sorry for those customers who experience the issues that occurred. However, in my dealings, I have never had that problem. One time I accidentally locked up my SIM card and after waiting a while the person at a T-Mobile authorized retailer unlocked it for me. I really like this T-Mobile store and their service and HIGHLY RECOMMEND them!

It's always a significant amount of time to port phones. This time was no exception. We were…read morefortunate to have Jas as our customer support. He was patient and thorough in the process. Very kind and willing to go the extra distance to be certain everything was done correctly. I'm completely happy so far. Coverage is better than AT&T. Price drop was substantial. Wish we hadn't waited so long.

We used fortis as our IT company for the last few years and hired them to move our server to "there…read moredata center" after 4 months we had our launch date on a Monday. We were shut down for 2 days with computer problems and for the next 2 weeks had nothing but problems and downtime. We told them to move our stuff back to our inhouse server only to find out they actually tried to put us in AZURE Microsoft cloud base . That was never discussed and they decided to to that on their own without any change order and lied and said that's what the plan was when literally we had them in our office and thru emails stating that we are moving to there data center were they have space. Our software at that time was not going to work in that platform due to the amount of data. We decided after all the problems to cancel our service to only have fortis strong arm us and held us hostage. We disputed a $1900.00 charge for services they were charging us but not providing and finally after a back and forth with them we agreed to pay as long as we can get our credentials and then they said they were going to audit our account. The next week they sent us a bill for 8,000 dollars for magical tickets from 2 years ago ,gave us 24 hours to pay or they would disrupted out ability to work and that is exactly what they did .block our staff and took over our computers. We ended up paying them 10,000 as basically ransom. They are dishonest and they claim to be there to protect you from viruses and people taking over your computer but they are the ones you need to worry about. It has been 2 months cents our cancellation and guess what ,not one computer problem except from the computers we bought from them . So weird that having the "big IT company with multiple calls to fix computers to not having any problems at all says a lot. The light at the end of the tunnel we also cancelled our VoIP and found a new vender that was less price and more features and we are not paying 2400.00 a month to them for there contract. It was a blessing that they performed so poorly as we found better solutions. If i can save one person from this nightmare and them using a company that will charge you for services they are not providing then this review is worth it. If your looking for a honest IT Company they are not it. you can look online and see this is common practice for them.

I had a very persistent string of virus warnings flashing up on my screen. It was really…read morefrightening as it looked like an attack. I called Fortis and Dustin instantly signed into my account and stopped it. I was so grateful. Thank you so much for such great and immediate response.

Excited to watch the final episode of the latest season of Love Island, my and I were highly…read moredisappointed when we received an error message on our Xfinity cable box. Thankfully, we have an Xfinity store in close proximity to our home; therefore, when my wife called Xfinity to do some troubleshooting, they advised us to bring the box and remote into the store. Upon arrival, we observed a very busy store with patrons receiving personalized customer service (the store is organized in a way in which staff do not have to stand stationary behind a counter). Once he finished serving an employee, a customer service representative by the name of Asiel summoned and greeted us. We handed over the defective hardware and Asiel informed us that we had the latest model; therefore, the replacement would be identical (unfortunately they were sold out of the 4k box that he tried to obtain for us). After providing us with the new box (plus an extra remote), he mentioned some potential savings that we could receive if we switched from T-Mobile to Xfinity wireless. Although it was a pretty good deal (Xfinity wireless uses Verizon's towers), it could not compete with our T-Mobile plan that includes free and discounted movie streaming platforms (i.e., Hulu, Apple TV, and Netflix). Once Xfinity Wireless develops a plan that includes movie streaming services (currently they only have Peacock), we will entertain the thought of switching over. Once we arrived at our home; we installed the new box, sat through a few system updates, and were able to resume Love Island...thank you Xfinity Elk Grove!

Their customer service is incredibly, absolutely, positively dismal! Don't ever try to resolve an…read moreissue by phone. The phone tree is ridiculously loaded with the most useless options and you cannot opt out and speak to a live person. If you do happen to talk to an agent all they want to do is upsell you. They have little interest in assisting you with your actual questions. I've been with these guys for over 20 years and they used to be great. Might as well be back on AOL dial up 1200baud modem. My search starts for a replacement!