I can see why Comcast has such poor reviews after my experience with them. I set up service for an elderly man who was a good friend of ours who then unfortunately passed away. When I called Comcast to disconnect the service, they claimed I owed $170 for the equipment. I explained I never agreed to that, and they actually sent me a contract signed by someone else as "proof" that I agreed. Not only was it not my signature, but I didn't even recognize it. I took this up with the BBB, and Comcast still wouldn't waive this unauthorized charge. read more

Why all the hate? I came by on a peak Saturday afternoon. Put my name in with the friendly guy in front and was called within 5 minutes. Great friendly service and I was out in 10 minutes. read more

Damn, damn, damn semi-monopoly...what real choice do I have...can't put a dish on my building...tell me why the TV guide channel is still wrong.....this is why I must pay nearly $100/month for lackluster technological improvements...damn, damn, damn monopoly..... read more

Of all reviews I've written, I'm the first to admit I NEVER thought I'd be shouting, "Yay! I'm a fan" when referring to Comcast/Xfinity in any way. That is not to take away from my positive experience here, but I wanted to clarify that I have experienced just as many frustrations with this company over billing, cable/internet setup, service problems, and more as many of the other Yelp reviewers. When I came to this actual store, the organizational structure, the customer service and the speed and ease of the transaction couldn't have been more seamless. I had to come twice; first I had to pick up a new cable box and later that week, returned with the old one after making sure the setup of the new one went smoothly. My first adventure here: I walked in on a Tuesday morning and realized you had to check in with an employee who took my name, which immediately popped up on a screen displaying everyone's place in line. I waited comfortably by the big screen TV, watched the news, and minutes later my name was called. The employee at the counter gave me a friendly greeting, asked how he could help, took my old box and tried to give me the upgraded box (not the old, silver bulky one, but not the X1 - my cable plan called for the one in between). He was trying to check out a box for me, but was having trouble scanning it and explained that the new shipment of these boxes hadn't been logged in through headquarters or something. So he SOLVED the problem and gave me an X1 box at no additional charge and sent me on my way! I couldn't believe it, things have never been this easy with XFinity in my experience! AND to top it off, he was a very friendly guy, never acted flustered, and seemed confident that he would be able to get me what I needed. I returned a few days later to return the old cable box after setting up the new one. Same procedure, no problems, in and out in minutes. Frankly I was nervous, thinking my previous trip there was just a fluke and that they were having an exceptional day. Sounds cynical, but I think we can all attest to the horrible customer service we Comcast customers have received over the years. However, I have no complaints and nothing but positive things to say about my second trip here as well. I felt it only fair to note anything positive happening between Xfinity and its customers! If you need to come here for any reason, I hope your experience is as good as both of mine were! read more

I've been trying to get my last 2 years of payments. Comcast Xfinity's online portal only shows the past 12 payments, and after trying both chat and calling support, I was promised going to the local office would produce all past payments. Unfortunately that's not true. I was told only a court order would produce bills past 12 months old. You'd think this would be a simple ask, but not for Comcast. read more

This service is a rip off - you get 200 + channels of crap- and they lock you into a contract so you can not down grade- the customer service person I talked to was straight up rude, I read more

Simply. the WORST company on the planet. Form the service to billing to local office to installation OMG they SUCK! Every time I deal with them they SCREW me over... I could write a book about them. The first time they installed by high speed internet the tech showed up TWO hours LATE then he was annoyed and took off without giving me the password to log in to my service!! My last experience was I had to return equipment to thie HQ on Potrero (you have to step over the homeles bums at the entrance (you think they could AFFORD a better location) and I return the boxes and the clerk looks and me and asks where are the power cables??? Does their demand letter specify that ? of course not? Does the guy on the phone mention that? NOOO... If you want phone service get a CAn with strings attached, if you want to watch TV go to the mall, if you want internet go with ANYBODY else - COMCAST sucks the WOSRT COMPANY ON EARTH... Of yah and their billing is unreal, they send a cut off notice when you are 10 days late even though you are paying a month in advance, then they tack on a late fee then it takes them TEN DAYS to credit your check I am not kidding. I should fee l better, but comcast is still in business ;-( AVOID THESE LOSERS AT ALL COSTS!!! read more

Besides forcing me to put an ugly box in my apartment, they also have really stupid people working in customer service...I mean, VERY STUPID!!!!!! read more

surprisingly the in-person experience here is bright and nice. comcast itself though... is straight up awful. my advice is to move to an apartment building where you can get WebPass. lightyears better. faster, cheaper, instant service. read more

MTV and Bravo cost me sixty bucks...??? How you say? I have no idea. I got some sort of "promotion" that sounded an awful lot like "a normal price, if not a little inflated" at 30 bucks for the first 3 months. So when my borderline ripoff ended, it went up to SIXTY BUCKS. That is for things like Comedy Central, not fancy stuff like HBO or Tivo. Basic human rights, almost. Am I right? Now, I am a cheap and reasonable human being, so I went down to Limited Basic. We are reduced to watching our one good cable channel, the Food Net, and somehow have become addicted to the public access channel. Channel 29. THIS IS NOT RIGHT. CHANNEL 29 CANNOT BE MY FAVORITE CHANNEL. read more

Is there an option such as "zero star"? Comcast high speed internet has reset my account as a "new user account" FOR NO REASON today and every time I brought up my browser, it brought up the Comcast registration software download page which would force you to download useless 50+ MB of crap which does nothing but prevent you from actually registering your account because of the bug (I am on a Mac by the way). I know this because I actually downloaded it when I moved here two months ago and got frustrated after getting the same error on an exact same page over and over for no reason. Only way to get around it is to call the customer support. So I was on the phone with support for like an hour to get it manually re-registered so that I can bypass the stupid registration software. Comcast Internet connection itself is not bad, they just need to get rid of that useless registration software. read more

A zero rating is oh so necessary....Comcast straight up sucks. If they're not turning your cable off because they swear up and down that you haven't paid your bill even though you've shown proof of payment and had your bank send in proof, then they're incorrectly charging me not for the package I signed up for but for the package they pulled out their ass and felt like charging double for. Oh yeah and my cable and Internet work on occasion. I hate comcast but I hate satellite even more, what's a girl to do when she has a fetish for the reality channel and E news. Grin and bear it and also occasionally call and harass customer service center asking them once again to correct my bill. read more

I am standing in this line and there's 15 people ahead of me. REALLY!!! customer service is definitely not their best strength here, otherwise I wouldn't be in the deep line. I wish they had more workers here to help us out. That's why I dropped Comcast for direct TV. read more

Be prepared for a wait (30 minutes just to return a cable modem) and do business via mail and telephone if you can. Or, consider switching to Monkey Brains, Inc., for internet access and reduce your costs. read more

i feel like i need to post about my experience because i had the lowest EVER expectations going in after what i experienced on the phone this week, not to mention these awesome reviews. i drove over at 2 to avoid a rush and had my pick of metered parking. i put in an hours worth of coins and went in to comcast to battle it out. i got there and there were no lines and a smiling rep to welcome me. Janesse was so nice i wanted to see if she wanted to hang out some time. all smiles, helpful, tips for saving money. she took care of it all. in 35 minutes flat. no hassles, no frowns, no fighting words. it was so awesome. i guess the trick is to plan for the worst and be ecstatic when you get a lovely experience like i did. Thanks Janesse! read more

Customer service at this branch is apathetic at best. In my last visit on a Saturday morning there were 47 people in line (hey when you are standing in line for over an hour you have a lot of time to count) and only one employee helping customers. It probably seemed worse because the office is pretty big with maybe a dozen stations but only one person was manning them. During that hour Comcast employees would jump on a station for 10-15 minutes, not talk to a single customer, and jump off. My specific case only took five minutes to resolve but the wait and lack of communication from the employees was frustrating. read more

This is not a review of Comcast as such, but of the 16th and Potrero location. Comcast customer service generally ranges from mediocre to abysmal, in my experience, but every time I go to this location, everything seems to magically get better. Service here has always been efficient and friendly. People here have lowered my bills and given me tips on how to manipulate the rest of the corporate behemoth. I've spent 2-3 hours on the phone trying to resolve and issue only to deal with it in less then half an hour at this location, including the bike ride there and back. Go here. read more

Lot of ads going around this area for Comcast XFinity's $29.99 teaser-rates. Yet I'm getting tired of hearing the dude who has this Comcast keep whining about Customer Srvce's continually blowing him off. So therefore, I'm passing along an appropriate lightbulb joke which we both thought would be too good not to repeat here: --- Q: How many Comcast/Xfinity reps does it take to change a lightbulb?? A: Three. 1. The Sales&Marketing rep to sell you on lightbulb-changing service at the teaser-rate + 1-time equipment charge. 2. That smiling/friendly technician to install a new fixture and actually change the bulb. 3. The Billing rep from Corporate to go over with you in detail, the Written Contract you HAD to sign to get lightbulb service in the 1st place!! --- You all FOR SURE have his permission to spread the joke around, and OUTSIDE of Potrero Hill in any direction. We hope it spreads around fast and succeeds :D read more

COMCAST ONLINE PROMOTION ARE A SCAM. Do not fall for it. the VISA CARDS are never sent and this is very infuriating to see how they are getting away with this false advertisment. read more

reviewing comcast is torture. see, i grew up without cable...in fact all i ever watched were pbs and star trek: tng. now however, we have a huge tv, cable, and a dvr. beyond the fact that tv has wholly taken over my life, i really love the variety and options available for me to watch anything at anytime. however, now that i know that theoretically i can get what i want, i'm *pissed* at comcast. take 2 weeks ago, for example. i had desperate housewives and grey's anatomy scheduled to record. at 9:30, i went to watch d-h...i could see that it was scheduled to record, i could see that it was on, but it wasn't recording!!!!!!!!!!!!!!!!!!!! this happens all the time--especially when i really want to see something and wont' be home to watch it live. grrrrrr. read more

I really hate the monopoly of Comcast. Really, I do. How is it that all of California has become so reliant on two of the worst services to EVER exist: Cox in So. Cal and Comcast in Nor. Cal. And how is it the the BBB doesn't smackem' down?!?!?! I just moved to Twin Peaks. Yes, big eye rolls are welcome. I like my neighborhood. It's quiet and I have a this cute, retired history teacher lady that lives down the street from me who will give me rides down to Forrest Hill when the bus decides to be late (might I mention, it's always late). But back to Comcast.... We move in July 15th and call Comcast to connect our service. While I'm dying for a TiVo, I just can't afford it. And there's something about satellite on the top of my house that doesn't please. The TWO dishes that we had on the top of our roof should have been the first warning sign. Week 1: We call Comcast to schedule service installment. They give us a date one week out. We wait patiently and the guy rolls up on Saturday morning, bright and early, very friendly, to hook us up. DUN DUN DUN! Comcast: Uhhh soooo you guys aren't on the grid. Us girls: Wha? There's a wha? (Give us a break, like we're supposed to know this shit! Come on!!) Comcast: Well, the conduit on the side of the house is not connected to the underground grid for our digital cable service. Me: Oh so you mean the little red wire isn't connected to the blue wire? Got it. Comcast : Yea, well we can set you up, but it'll be about two weeks or so as we have to get a permit from the city. Me: Is this going to cost us anything? Comcast: No Week 2: we've been calling Comcast, EVERYDAY, trying to find out what's going on. The operators are very sweet, but they aren't the tech people, so they don't have answers. In the meantime, they're running the get a free Wii ad. By the way, you had to sign a two year contract of $120 or $150 service + one movie channel to get it and cancelling is $200 fine. "Good thing you called, most people don't read the fine print." What on the TV screen or over the radio? More like you idiots didn't MENTION it in your disclosures so nobody knew. And besides, didn't they make some law about how companies can no longer hold you to a contract with a penalty fine? Anyway...I upgrade our account to include cable TV, since the Olympics were coming up and I, self-proclaimed obsessive Olympic watcher, didn't want to have to live-stream everything on NBC.com. They give me the extension to our tech dude and says, leave a message, he call you back. Leave a message. My roommates both leave message. Silence. I call and speak to another operate, as does my roommate. Two different stories completely. I'm told that they don't have the permit and that it should take another week. Rachael is told that they already fixed the connection and that someone is coming out on Sunday to finish service installment. Sunday rolls around. Another Comcast service dude discover, HEY GUESS WHAT? We're not connected to the damn grid! Comcast service dude: In order to put you on the grid, we have to rip up the street and have a construction team come out to wire everything, seal off any other services that interfere, etc. Usually the home owner needs to pay 20% of the cost, as it's very very expensive. As in like several thousand dollars. But I can't give you an exact quote, you'll have to speak to the construction company. The whosawhatsa? Since when is it our damn responsibility to speak to their third-party dummies? And weren't we told this was free? DAMNIT LEFT HAND, TALK TO THE RIGHT!! Week 3: No word. Nada. We call. We get an extension finally from one of the operators. No one answers it no matter when we call. The voicemail loops us to another department, so we can't even leave a message. The operators don't have permission to connect us to a supervisor. Uh, hello? Since when? Angry customer, get someone on the phone! Week 4: Rachael finally has break through. Yesterday, she calls to cancel so we can switch to SBC global (which supposedly, they have to mail you your modem and they make you set up everything yourself. Really, is this primate kind of service the world outside of Comcast? and don't even get me started on AT&T Home Service!) She gets a supervisor who says, "oh well wait a second, they went out on Tuesday and made the connection." HUH!?!? "Well, really it doesn't cost anything. Because everyone in the city has access to digitial cable, it simply isn't in our best interests with our customers to charge them for putting them on the grid. We used to years ago, when the service was a novelty, but now it's too easy to do and ridiculous to charge for. We just snake a cable wire through the sewer and attach to the conduit on the house. I'm terribly sorry. We'll waive the TV/phone installing fees as apology. they'll be there this Sunday." Oh I'm waiting Comcast, I'm waiting. And I want one month of internet service, biatch, FREE. read more

Went to return a DVR that Comcast sent us (we didn't need it) and we got in and got out relatively quickly. The location is pretty shabby, it could definitely use some fixing up, but at least the employees were helpful and tried to assist customers quickly since there was a long line. Get here early since people were already lining up at 9 AM on a Friday morning! Parking is conveniently located around the corner in a covered complex. read more

This review is only for the technician coming out and setting up the internet. The Comcast tech showed up on time and worked diligently until I had a fast internet connection (including getting rid of splitters that degraded the quality, swapping in a couple of modems while I did speed tests, and discovering where the cable entered the building). Couldn't have asked for a better install tech. The followup survey they called me for this morning sort of pissed me off though, and that's why I don't want to give it 5 stars. 1) seeing as how they just provided me internet, they could have sent it over the internet and 2) I'm perfectly happy to give freeform feedback, but as soon as you start asking "blah blah on a scale of one to ten", I'm going to start getting snarky. On the positive, that experience encouraged me to write this overall review. read more

The worst customer service out there. Tried to set up service online over a two week period, must have gone through all the steps 10 times only to be prompted to call every time. When I did call they would not honor their online deals even though their website was all jacked up. They also requested that I bring a copy of my new lease into the store on Potrero. What a heinous experience that was, huge line, angry people and poor customer service. When I showed them my lease they didn't understand WTF I was talking about. They suck. Go with AT&T instead, great service. read more

let me start off by saying I hate Comcast and subscribe to www.ihatecomcast.com. Unfortunately their internet service seems to be better that ATT and so I am handcuffed to them. I can give you a laundry list of why I hate them, but I'll limit this to my favorite ones (1) I purchased my own modem and returned their modem. Then 15 months later I see a modem rental fee on my account. I inquire why and they tell me I have their modem. No reasoning with them like why would I pay for 15months of internet service (the time between I returned their modem to the time they started charging me for their modem that I didn't have). I spoke to manager after manger and went down to the Potrero store but didn't get a resolution. When I asked if I needed to sign for a modem, they said yes. Great!, can you show me the piece of paper I supposedly signed. The manager at Potrero said she would call me when she had the piece of paper with my signature....I wait and wait and wait.....now months go by and no contact. I call them and low and behold they don't have my signature, but never bothered to contact me nor refund the fees (several months worth) until I contacted them for a follow-up.....they're happy to charge late fees at the drop of a feather, but when they refund me, do I get "we screwed you over fee" or interest on my money - no! (2) the potrero store closes at 4 pm on Sat. I get there at 3:55pm according to my Sprint cell phone. The door is locked, but staff are inside.....2 more people arrive and we discuss amongst ourselves what time it is, and we all agree it is before 4pm . We knock on the door and an extremely overweight security guard (would love to see this woman chase a criminal) comes over and says they are closed....excuse me, the sign says 4pm and it's not 4 yet. She opens the door and lets us in. Gotta love Comcast service, let me say this again www.ihatecomcast.com read more

I went to the Potrero St Comcast center on a Sat at lunchtime (~12.30pm) and there was almost no line. I was in and out in 5 minutes. The Comcast plans/promotions are frustrating, but customer service rep was nice and helped me out. I'd give this center 4 stars but Comcast itself gets 2 stars. read more

They were able to help me with my residential cable, but unable to help me with a business account.

On the rare occasions I come here, my experiences have great. Professional and courteous. In and out in under 5 minutes.

They really deserve negative star rating. Garbage over priced and untrustworthy company where customer service representatives regularly lie to customers. The absolute worst company ethics ever. read more

Worse customer service! They close early and don't even tell you why. Then you call their corporate headquarters and ask them, and they say "I don't know why that location closed early." (Derrrrrrr) and there is no accountability for each store. Thanks Comcast- you are the epitome of what a company culture should never be. read more

Thursday, 2/10/16 around 10:45am Only had two quarters so I had 12 minutes worth of meter time to park. Was second in line, spoke to a dude named Miguel to swap out my old cable box for a newer one. Back in my car with plenty of meter time left. Good experience overall - pleasantly surprised. read more

First of all, they don't even deserve a single star! Ugh, people! Please do not sign up with Comcast for ANYTHING!!!! Their customer service is absolutely appalling. I got transfered so many times that I felt like it was a game of Pong. My little experiment with cable tv and internet service is over. Why or why didn't I read customer reviews before. Time to go wash 'em outta my hair. read more

Would give no stars, but I don't think you can do that on Yelp. Comcast in SF is emblematic of everything that people hate about monopolies and big corporations: 1. The DVR is overpriced and has a horrible interface (when was the last time you used a Motorola product that had a good UI?). Sometimes fails to record scheduled shows. Sometimes takes several minutes for an action to happen after you push a button. Hard to manage series recordings. List goes on... 2. Internet is slow and overpriced... Too bad City Hall couldn't get their act together to get Municipal WiFi. I'll bet big campaign bucks went into some politicians campaign fund. 3. Cable is often scrambled and the audio cuts in and out at the worst times (last second of a close game for example). Talked to tech support and they suggested unplugging the DVR and plugging it back in after 5 minutes. That helps a lot during the last minute of a game! Why pay over $100 for digital HD cable if it's not there for you when you need it? Asked tech support if it was common. Yup, sure is. read more

Absolutely horrible. Overcharged, ridiculous phone system, worst experience as always.

When I signed up, I was promised a rebate check for $250 after 3 months of consecutive pay. After 6 months, I called to ask about the rebate check. I was told 1) they don't have a record of the rebate check! 2) if I had a record, the rebate would not be paid because I did not pay consecutively the first 3 months! upon review, they admitted to not processing my automated payment correctly, but that glitch would null and void any rebate-- even if they had a record of one??! read more

To be expected, a cluster f*ck of headaches installing my service, including, they gave me equipment for voice, when I ordered TV. Appalled about this monopoly. read more

Okay, first of all, the worker behind the counter acted as if he had a hearing problem. I repeated myself several times and he had the nerve to say, "oh, were you talking to me?" Ummm...wow!! No pal, I'm talking to the cable wires behind you!!! HELLO!!!!! Also, this customer came up inches from my back waiting to be seen. I had to regulate on him to back up! OMG!!! Worst experience ever. No wonder the other branches have closed! read more

I hate large companies that can do whatever they want and charge a fortune for service. Hence, my 3 starts BUT, Customer service has always been friendly especially when from the US personal. Its hard to understand the overseas service agents but they are always friendly. Too bad the actual service is spotty and expensive for mediocre internet and TV read more

I wish they had a negative because Comcast really deserves it! I never post on yelp but I really think people should hear about how terrible their service is! First they over charge every month when their are cheaper options and have tons of hidden charges, second every time I contact them I'm put on hold and it takes over 20 minutes to speak with an actual living person and when I finally speak with them they barely know anything to help me with my services, third when I get to the actual service center I have to wait forever! Don't get Comcast they are a terrible service!!!!!!!!!!! read more

Finally. I'm here to return my equipment. I kicked Comcast to the curb and went with another provider. Shove off you miserable company.