RXO was tasked by The Home Depot to deliver my Simmons Beautyrest mattress. RXO provided an opportunity to schedule delivery 1 week out a few days after ordering my mattress. To my surprise, the day of delivery, I received a notification requesting to reschedule the delivery since it was delayed. Turns out the mattress only arrived at RXO that same day; thus the delay. The day prior to my rescheduled delivery, I received a notifcation with a 4 hour window for my delivery the next day. The day of the delivery, I received a call when the crew was 30 minutes away. The delivery and mattress removal took merely 30 seconds as I opted out of the white glove service (which was included). RXO did call inquiring if they needed to "assemble" my mattress which I declined. The crew doing the delivery was pretty chilled out. read more

Incompetent, unsafe, rude delivery persons. DO NOT TRUST THEM IN YOUR HOME. Ordered a mattress through Costco online and RXO was the delivery provider. Originally scheduled date was unexpectedly changed from 7/16/26 to 7/21/26 from 12pm-4pm. Delivery did not come until 7:58pm. 3 delivery personnel arrived in a rental truck. Parked out at the street to avoid backing in due to low clearance. 1 person then hoisted the mattress onto his back and refused help from the other delivery person while the 3rd waited in the truck. Then he walked it halfway to the door obviously struggling and dropped it on the sidewalk. I helped him carry it the rest of the way to avoid damage to my product I had now been waiting weeks for. We placed it in the living room and I told them I was upset, that they dropped my new mattress and that he should have accepted help lifting it instead of failing to do so on his own. They responded "well it is in plastic, so it should be fine." then I refused their "white glove service" to take it upstairs and set everything up to avoid their unsafe practices from attempting to damage anything else in my home. After standing around for several minutes keying something into their delivery app on their device while standing in my living room I had to ask them to leave. To which they sarcastically responded, "you're welcome." It is obvious this delivery service only stays in business due to retailers outsourcing their delivery and preventing the consumer from choosing any other competent service. read more

Professional and pleasant delivery guys. Delivery communication and updates were great read more

We did have to reschedule once which was fine. Otherwise they notified me in advance of delivery to confirm window for delivery and also texted me in advance of the delivery on the delivery date. Very courteous and quick. They did a great job. read more

Great team! Very professional, very courteous, very knowledgeable, would not hesitate to have them deliver anything to us

Juan and Sergio delivered our shipment. They were professional, kind and efficient. They went above and beyond! Appreciate service like this! Would not hesitate to ship with them in the future! read more

The installers for the very first dishwasher in the house were polite, professional, and efficient. It was timely and incredibly smooth. read more

RXO - LG Dishwasher - Couriers & Delivery Services Near Me - Union City, California

Worst company ever!!! Do not use. They have botched a simple install and created a serious explosion hazard at our house that was detected last minute!!! They will absolutely won't take accountability on anything and should not be hired by anyone ever!!! Update: they only say they care about safety here, but in real life they ignored a gas leak completely even after multiple calls! They knew about it and didn't send anyone to amend it or called back for updates, they refused to answer calls from same number so we tried from other number and even then they refused to own responsibility or take it seriously. DO NOT TRUST THEM WITH YOR APPLIANCES! read more

Had a delivery of a refrigerator today. The two gentlemen who arrived took care in removing the old fridge and installing the new fridge. They were pleasant, professional, courteous, and efficient. I would use this service again. read more

RXO - 2026 LG Refrigerator in old 1950's kitchen - Couriers & Delivery Services Near Me - Union City, California

Horrible. No contact about delivery window. Late and waited around all day. DO NOT USE

Delivery scheduling is a nightmare with RXO. Got a confirmed slot one week out, but they didn't show up, left me a voicemail that we need to reschedule. Had to wait another week for them to reschedule my appliance delivery. They missed the delivery window again, but eventually came later on that day. read more

I am currently having a horrible time with this company. I ordered a refrigerator from Samsung who contracted with RXO for deliver/install/haul away. I currently have a built-in refrigerator. Anticipating that this might be an issue for haul away prior to install, I called twice and even emailed their customer support service to make sure that the delivery team would be prepared. All, including their customer support representative Louie B. Lu in writing, said it wouldn't be an issue. Low and behold, it was. Not only were they unprepared, they stated that RXO does not haul away built-in refrigerators. The delivery team said they would check with their manager to see if an exception can be made. Follow up for help from Louie resulted in a generic "sorry for the inconvenience" email with absolutely no direction on resolution except to contact Samsung after explicitly asking what would happen next. The emails were clearly form paragraphs that he was filling in without any attention to the actual issues. I've received no follow up from the delivery team about their supposed talk with the manager. Now I'm stuck with a blame game between Samsung and RXO while not having a refrigerator or any clear path forward. read more

I ordered a fridge (ordered direct from Frigidaire) to be delivered to me by their contracted delivery company, RXO, on December 18th. I got a notification the day before of a delay. When I called RXO (their customer service is abroad, and not local) I was told that they had no information, except that the fridge was not received yet at their hub. I subsequently called every day, to inquire if they had any updates, and each time they said to me they had no new information, and to contact the manufacturer. I contacted the manufacturer and they told me that the fridge according to their records was in Union City (at the supposed RXO hub), but didn't show being scanned yet. I called RXO again letting them know that it's in their hub and to see if they could do anything. They offered to open up a "doc search" a few days ago. I recently called to get a status update on the "doc search" and they still had no info. They offered to transfer me over to the local hub, but the number they transferred to me was closed. I understand the RXO office in Union City has a phone number, which I found online. I tried calling it and leaving a voice message. But no return call back. This is pretty piss poor communication from their call center to their local hub, from a logistics standpoint. Still don't have a fridge or any update from them. Now with the holidays I imagine I probably won't get my fridge until next year. I most likely won't have a fridge in time for Christmas, meaning I will be stuck eating processed food and take out until the fridge comes. Sigh. While I don't mind speaking to customer service agents from an abroad call center, if they're actually helpful and willing to make calls to figure things out or investigate, but the call center is truly useless. If you are assigned RXO as your delivery company for your appliance, I wish you good luck because I sure did not have any. I do not recommend them at all. Avoid! read more

Absolutely horrible delivery service- we've had two big ticket items, both with botched deliveries! They don't give you a heads up on timing even though they are supposed to at least the night before. I had to call myself multiple times Moving forward- when I buy something I will specifically ask who their delivery system is with and if it's rxo I won't buy with them. read more

Ordered a TV from LG. RXO was the delivery partner. Very professionally delivered and on time.

There was no issue with the delivery itself but there was only one guy that delivered my mattress and when he was in my bedroom to take a final picture of the install, he suddenly turned to me and asked me, "Do you live alone?" Being an elderly woman this was not an appropriate question. It kinda freaked me out. He had an accent, I think Russian or Eastern European. read more

I had an excellent experience with XPO. I ordered an LG mini fridge and XPO was the delivery service. I was consistently notified via email and text on the delivery date and time. The day of delivery I was notified by the driver the exact time that they would arrive. When they arrived they unpackaged everything and brought it in my home for my inspection. The fridge was in perfect condition with no issues. They plugged it in and had it up and running. They were very professional. I am very happy with both the fridge and the delivery. read more

I live in a small town and I had to wait almost 6 weeks to get my product delivered. the man who delivered it was very nice

Jorge was punctual, professional, and careful with my refrigerator delivery. Friendly and efficient--he made the whole process smooth!

Product delivered on time. No damage. The delivery people were courteous, and conscientious. They cleaned up everything before leaving and asked if i needed anything else before they left. No complaints. read more

This is my second delivery with RXO and a completely different experience. Our installer was Jordyn and he did a phenomenal job! We had a dishwasher delivered, and he not only made sure that it was installed correctly but that it also washed and drained appropriately. He was quick, quiet and extremely professional. If I have any future deliveries with RXO I will be requesting him as the installer. Thank you Jordyn! read more

My appliance was dropped off by an RXO contractor (Sosa Trucking) so delivery was accomplished. However, they did a terrible job of "installation" (see photos) which were unsafe, incorrectly done, very far from code and represent a potential legal liability. They also failed to haul away the old appliance. At the very least I plan to ask for a refund of the installation charge from the manufacturer, as it had to be completely redone by someone else. read more

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I understand why there are so many different ratings and experiences with this company. Dealing with XPO on the phone or by chat was exceedingly frustrating. While they are courteous, they can't really do anything except give you the information of the day and time window. The day of info does not show any actual time or progress. That said, the delivery guys of the day, who delivered my washer, were professional, courteous, and prompt. I would give Nelson and Jordan, the installation guys, five stars -- the company overall and tech system, one or two star stars. read more

I would highly recommend this delivery service. The driver was very friendly & courteous. He handled my package with care & placed it where I requested. I loved that this delivery service gave me a delivery window & the option to receive updated messages on the day of delivery. They sent updates consistently throughout the delivery process including the option for a tracking package message that allowed me to see real time where the truck was located. read more

The delivery was well communicated and in time. Delivery and assembling were very professional. I'm very satisfied.

They were super fast, they knew exactly how to set up bed frame and mattress. They were very professional and treated my house with the upmost respect. Cleaned up after, definitely worth it. read more

Horrible Company! I bought my dishwasher from Sams Club and they use RXO to deliver and install and service them. The first to characters were the most unprofessional people I have ever seen they broke the dishwasher hid parts underneath and left it crooked and non functional. They complained the whole time they were here stating they were behind on their stops because my stop took too long. Of course it took long they didn't know what they were doing and kept arguing and looking up how to do things on google. The had the audacity to pretty much ask for tip and said anyone else would have left it like that. I took 3 days off to address their mess the fist day they cam to install the second day to come and fix what they did and never shower than the 3rd day for a another set of guys to try and fix the problems. The service guys came and basically showed me all that was broken and left underneath dishwasher and that it could not be fixed that I needed a full replacement because the original installers broke parts and forced the dishwasher in and damaged it even more. This was a expensive Samsung Smart dishwasher that was a sacrifice to buy in the first place and I want nothing to do with RXO ever again... Do not use Sams club or anyone that depends on this RXO Company you will regret it.. The most horrible experience ever... read more

I paid to have a dishwasher installed, they put it in quickly bit didnt secure it and the whole appliance fell out of the wall when the door was opened, scratching both sides of a new dishwasher and cabinetry. I contacted the RXO driver (no response) and customer service ("I will escalate this, you'll hear back Monday afternoon" - no response). I am still trying to get them to do the installation I paid for, They left everything they moved on the floor, including a puddle of water, and left it for me to clean up so I have a dishwasher I can't use, damaged, and no response. read more

The installation of the washer and dryer from the vendor was great. Excellent service and teams on two separate deliveries because I had to return one unit due to my mistake. The delivery team waited to resolve the issue so they could take back the wrong item. The second team was just as pleasant and professional. read more

Terrible service. ordered something heavy on Amazon. no one ever showed up to the house. They randomly canceled my delivery and stated I had refused the order. When I called and gave them the tracking number, they refused to look further into it a transferred me back to Amazon. read more

the delivery happened beautifully exactly as originally scheduled. One star deducted since I contacted them 2 days before saying I will be at work and can I reschedule. They completely ignored that request did not even get back to me to say they cannot accommodate me. As such I had to frantically drive home from work and then drive back ! read more

Greg from XPO Logistics did such an excellent job with delivering our new Serta mattress and taking away the old one. This service is a great value, and was part of our purchase from Sam's Club online. We would definitely recommend XPO! read more

I had a washing machine delivered today. they communicated an expected delivery time and even gave me an app to track the delivery truck. the two men were polite and installed the washing machine quickly. this was a stacked configuration, so, they had to disconnect the dryer from the old washer and reinstall it atop of the new washer. I appreciate their efforts and am very happy with their service. read more

Had a wonderful experience working with XPO. They delivered and installed 4 appliances for my kitchen today. They were on time and very hardworking for over 2 hours. They were also very efficient and patient with you. Lastly, they are very kind and I would love to work with them again! Highly Recommend! read more

The digital communication system is very reliable and the delivery men were very professional. They hardworking and very respectful of my home. read more

Delivered and installed washing machine, and removed old one. Delivery team was super nice, super professional, and super fast. Everything done in 30 minutes. I am so impressed!! read more

Professional, great guys. Hector was awesome! The two guys took a lot of care during the laundry installation. Thanks for the service!

Everything went excellent and the installation seems to have went well. The Team arrived a d got rifgr to work. They removed the old dishwasher and was very careful not to scratch the wooden floors. They left no mess. Very clean and was very quiet on the installation process. Very happy with this team. read more

Unprofessional delivery guy, damaged my item, box said this side up and of course he delivered it on its side. Now their company has no record of my delivery. What a clown company. read more

RXO - Couriers & Delivery Services Near Me - Union City, California

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They really know what they're doing. The installation went very smoothly. They completed the haul out of the old refrigerator and the installation in 30 minutes without a glitch. read more