Here's a Yelp-ready review you can paste: 5 stars for Craters & Freighters! They did an excellent job moving my furniture across the country and up three flights of stairs. The crew unwrapped every piece, placed items exactly where I wanted them, and even offered to unbox things that were still in cartons--turly white glove service. A special shout-out to the dispatcher, Alondra. She answered my calls directly (three separate times) and gave me total confidence she was in real-time contact with the delivery team. The communication was clear, proactive, and reassuring from start to finish. They also held my items while I was out of town for several weeks, then promptly called the very day I told them I would be back to schedule delivery. Delivery day was smooth and professional, and everything was handled with care. I wouldn't hesitate to use Craters & Freighters again and highly recommend them to anyone who wants a stress-free, truly white-glove experience. read more

I / We have used Craters and Freighters before for shipping , but did not think this task /job, was in their wheelhouse. Boy was I wrong. Okay, I was in a jam with a piece of equipment (a tool room Lathe) that needed to be moved by a deadline of 12:00 pm. I called 6 equipment moving companies in the By Area. Out of all of them, one said they would be there the day before, and never showed up or answered his phone, the following day, and he texted me saying he'd call, never did. (Shame on you, you know who you are) As time went on, I called another one and could not do it until the following week. I did not think (Crathers & Freighters) Will's team did this type of equipment work, I call at 9:30 that morning tell him my situation, he sent his team over show up right at the time they said they would. Having only two hours to get this completed, from my original call to Will, he took the job, gave me a great at price, his two guys came on time loaded it up, took it to their storage facility will hold it until the weather clears and will bring it to my location, when I'm ready. CRATERS AND FREIGHTERS IS THE ONLY WAY TO GO. read more

Craters And Freighters - Tool shop lathe - Shipping Centers Near Me - San Jose, California

If there was a sixth star possible these guys would get it. I needed a shipment to go from Healdsburg, Ca. to Miami, Florida and arrive within a week. Pick up was seamless, even in the rain. I was sent pictures of the packaging and it was expertly done. The crate arrived in five days and this was during Thanksgiving. Great crew, good communication and arrived ahead of time. All of this at a fair price. I was most pleased. Will use them again and again. read more

Craters And Freighters - Shipping Centers Near Me - San Jose, California

I've used Craters & Freighters twice now. Both times, I've shipped challenging and very expensive items. The first item was a set of very high-end and sensitive speakers, each weighing about 120 pounds and each about the size of a large person. Craters & Freighters picked them up from my home, made a custom box for each of them, and shipped them flawlessly. The second time, I needed to ship an antique music box. Extremely fragile. Again, wonderful job. This is the only company I have ever shipped through where the customer I am shipping to makes a point to tell me (sometimes multiple times) how good the shipping was. It's that good. Immense value here. I can't recommend them enough. read more

I finally found a white glove shipping company! I needed to ship 11 boxes to Asia and they came through with flying colors! I have looked everywhere (myluggage.com, expatshipping.com, etc.) and nothing came close to the professionalism, reliability and service as Craters and Freighters! I highly recommend them! read more

This company is so easy to deal with. I was sending stuff from my mom's estate in Napa to my sister in Hawaii. Because of a snafu, I had to add something after they had packed what I was sending. They had no problem with it. I dropped it off at their office on Zanker. It arrived in Hawaii in perfect condition. The staff is very professional, responsive, bilingual and did an excellent job packing up the stuff. My sister is thrilled that it was so well packed. Absolutely no breakage. read more

I am an artist and began working with Craters & Freighters since April to package and ship large-scale paintings across the country. Since day one, William C., Francisco, Javier, Ruben and team have been extremely professional, patient, kind and efficient in handling my artwork and properly crating for shipments all the way to NYC and Miami - I've never felt more at ease knowing my work is in great hands. If you're looking for professional service to handle delicate artwork or other items, I highly recommend Craters & Freighters as they've been nothing but excellent in my experience. Thank you all! read more

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Crater & Freighters shipped an antique dollhouse for me to Brooklyn NY. The price for airfreight delivery was just under $3000, including extra $500 for "White Glove" delivery service. For the extra money, Craters & Freighters agreed to arrange special handling in New York to uncrate the dollhouse and place it into its preferred location inside an apartment. I was required to pay the full amount in advance. The pickup and air freight shipment were prompt and the item was well crated. HOWEVER the agent at Craters & Freighters neglected to contact the white glove delivery service which was to transfer the dollhouse from the airport to its destination in Brooklyn. Contrary to our agreement, the precious dollhouse was simply picked up by Craters & Freighters and given a "tailgate" delivery by one person, who left it on the sidewalk in front of the apartment in Brooklyn (with rain immanent!). The recipient in Brooklyn, unable to move or uncrate the heavy item herself, was forced to make numerous phone calls to San Jose and to the intended white glove delivery service in New York -- without any assistance from Craters & Freighters. Eventually, the white glove service located its own contractors to perform the intended delivery. I asked for a rebate from Craters & Freighters because they had neglected to fulfill the white glove delivery I paid for. After I called them twice, they offered me ONLY $50 to compensate for our trouble and their complete failure to make arrangements for white glove delivery. Because of their failure to fulfill our contract and failure to compensate me adequately for their poor service, I would not recommend Craters & Freighters! read more

I received a bequest for a valuable Wurlitzer Jukebox and a Jacobian desk from an estate in Pacifica, CA. I searched the internet for a shipper to get the two pieces to me in Iowa. Craters and Freighters in Hayward went to the residential location, carefully packed and wrapped the two pieces, then built custom crates and packing for both, and handled the freight choice to get them to my drop spot in Iowa. (I then hired locals to get them into my home) When they arrived in PERFECT condition the care taken to insure their safety was terrific! BOTH pieces were crated and cushioned to an incredible safety level. I felt like I paid for the BEST and I GOT the best! If you are shipping an item that MUST be cared for, you cannot go wrong with this company! read more

Fantastic to work with, extraordinary dedication, & fast service! William worked with me remotely to get two large shipments crated & shipped, over the holidays nonetheless, and in record time. I was doubly impressed when I ran into unexpected difficulties with the second shipment, and they were kind enough to work with me. Many companies would not have been so understanding & patient; they really went above & beyond what I expected. I would not hesitate to utilize their services again or recommend them to a friend. Top notch! read more

Terrible .... charged expediting fees and failed to meet the delivery, failed to provide the white gove service we paid for, and failed to provide a refund (in the thousands) for expediting NOTHING. read more

Working with Will set my mind at ease in shipping a large painting. He was professional, quick to respond, accommodating and patient with all of my questions. The painting was packed with care & shipped quickly. I've used Craters & Freighters in the past and they're my go-to vendor for large shipments. They're the best of the best! Highly recommend! read more

I used Craters and Freighters to transport famiy heirlooms to two separate locations on the East Coast: a framed egg tempera painting to one location, and assorted furniture plus an old oak Victrola to another. The locations were several states apart so two local carriers were needed. From my first contact with Mark Smith to my final communique, everything was smoothly handled and all my questions and worries put to rest. Email was just as efficient as a phone call --something I truly appreciated. The service is not inexpensive, but the piece of mind is priceless. Craters and Freighters are serious about what they do. Another reviewer said it best: 'Professionalism, Quality, Responsiveness and Value.' read more

I had a few items to be crated and shipped 400 miles. First they were a week late picking the items up. Now 3 weeks later the items STILL have not been crated, much less shipped. There was a time due on this shipment. It is now long past. Don't use these people. read more

I used Craters and Freighters to ship two twin beds. Their pricing was fair, the guys who collected the items were professional and courteous. I changed destinations for the beds and my contact in San Jose - William - was patient and fair with the change. I found them to be the best option for packing and shipping big items. I would call them first in the future. read more

We have used this company for over 6 years and they are wonderful! Often we schedule shipping last minute and have to change plans and they are always willing to help out. Monti and Steve and the staff there always have a great attitude. read more

William helped me build a ridiculous number of quotes and was very patient, professional, and efficient throughout. Excellent & prompt customer service. A+ highly recommend. read more

I've worked with Will C. and the rest of the C&F crew for two shipments now and I simply couldn't believe the wonderful job they performed on the major crating assignments we gave them. We occasionally have the need to move large pieces of sensitive scientific equipment several hundred pounds to a ton in total gross weight and C&F have had no qualms taking our business and helping us out as we have no dedicated logistics team. I have to say, their crating and vapor barrier bagging skills are probably the best in the area bar none. Their servicemen are friendly, punctual, and work as hard as they can to get your shipment ready as quickly as possible without sacrificing any of the crate's structural integrity or ability to keep their contents secure. I also have to say their customer service in providing quotations and following up on ongoing cases is commendable. All in all, I have zero reservations about working with them again in the future! read more

The world of commercial shipping can be scary and I have had items smashed before. I have used Craters & Freighters twice recently - once to ship furniture from Florida to Brooklyn, and now to ship family heirloom furniture cross-country from Oakland. Pricing and appointments were easy; guys wearing masks picked up items; everything arrived very quickly. Most importantly - they did EXCEPTIONALLY careful and professional packaging and protection for my precious items - custom-built crates, tons of styrofoam and bubble wrap padding, even an extra empty box to make sure the crate was full and stable, the whole thing stapled to a pallet. Even with curbside delivery (no inside delivery during CV), I unpacked everything and it was pristine. Thank you! read more

Fantastic service! I was in a tight bind with a 207-pound flat panel which needed to be shipped ASAP but palletized first; Craters & Freighters picked up the panel with a super nice crew, palletized it at their facility, and handled the coordination with the transit company. Painless and on-time! Email support was very reliable as well. read more

Professionalism, Quality, Responsiveness and Value. I had some antiques delivered from Houston to San Francisco using Craters and Freighters. Both ends very professional and careful with packing and delivery. It's stressful leaving things in the hands of others and this was the best experience! Thank you! read more

Great customer service. I really felt that they were trying to get me the lowest possible price. I just moved across country. I only had a few boxes worth of stuff, so a POD or big truck moving service were not cost effective options. To make matters more complex, I was also moving a large plasma TV. The correct way to ship a flat screen TV is to put it in a custom wooden crate (which Craters & Freighters can do!), but that would add a lot to the cost of the shipment. I spoke with Steve P. over the phone and we decided to compromise by building a custom pallet so that my TV's box (original from store) could be surrounded by my other boxes. I dropped everything off at their warehouse and they wrapped it up tightly on a pallet. I shipped over 750 lbs for much less than the $1.2k that the second lowest option had quoted me. They were really nice about holding onto my pallet until I had gotten a new apartment to ship to. Once I gave the word to ship, though, my things arrived in less than a week (BTW, the TV survived without a scratch)! If you are moving and have too much to mail but too little to require a whole POD, I recommend you give Craters & Freighters a call. read more

I am very satisfied with the service that Craters and Freighters has performed. They crated and trasnported of one of my large format sculptures from California to New York, and everything was fantastic. Many thanks to Mark, for his professionalism and kindness read more

We used Creaters & Freighters recently to send a large piece of art. Everyone we had contact with was knowledgeable and very professional. Mark at the San Jose Craters & Freighters office was great. He got back to us promptly and he patiently answered a gazillion questions. The people picking-up the art were very careful and it was obvious that they knew what they were doing. Best of all, the piece arrived at it's destination on time and in perfect condition. Can't recommend the San Jose office of Craters & Freighters highly enough! read more

I have nothing but good things to say about Crater's and Freighters. I recently purchased a piece of art in Laguna Beach California. The artist contracted with Craters & Freighters to crate it and they did a very good, professional job. The crate was almost 6 feet long and weighed about 100 pounds. After I had uncrated the painting, I was not sure what to do with the empty crate so I called Steve in San Jose. He immediately offered to have someone pick up the crate the next time they were in Redwood City. I was very pleased with this as I did not want to "throw it away" and Steve indicated they would be able to break it down and re-use it. Thanks again for a great job!! read more

We have used Craters and Freighters on a few occasions to ship our large expensive car parts (bumpers, hardtops) and these guys have always worked their magic to make sure the parts get to our buyers safely. There is a cost to type of work and we would not hesitate to recommend these guys for any future work. Each item is securely packed up and they will do whatever needs to be done and we trust them fully. I've visited their office in San Jose and they run a very good business which in return makes us look good so that is very important. read more

Mark Smith was amazing. With little lead time he was able to fulfill last minute requests to pack and move from CA to CO. Furthermore this was done in one of the summer's busy periods. His communication was constant- step by step informing me of the status. He coordinated with C&F CO to handle last minute asks. It was flawless, streamlined and Mark's management of the process instilled complete confidence. read more

I've spent quite a lot of time researching about movers and finally decided on Craters and Freighters as they have good reviews as well as recommended by FedEx. The managers and workers I've dealt with throughout my entire moving are very professional and pleasant. They are flexible in making changes in schedule and helped to store my furniture for free while I was overseas and couldn't receive the furniture immediately! I would recommend you talk to Chris Shiver for Tennessee moving and William Cannon for California moving. Awesome people, good service and great attitude! read more

These guys crated and shipped a large delicate item across the country for me, and every stage of the process was flawless! The item arrived (early, no less!) in perfect condition. The crating was art in itself. They were communicative, punctual, AND reasonably priced! read more

I worked with Will Cannon on a very important and valuable package delivery overseas. He took great care to understand the specific value and fragility of the item, and ensured that appropriate documentation and packaging was used to secure safe delivery in the quickest fashion. Craters and Freighters are experts at delivering fine items and do it with attention to detail and to their clients' needs and preferences. Thank you! read more

Great, professional custom crating and freighting company with excellent service and attitude.

These guys are really great. I called several places and was told they would need to order boxes or take days to pack my things. These guys answered the phone on the second ring, called back promptly when items were shipping. We shipped 2 headboards and 2 heavy ottomans. They arrived on time in perfect condition. The price was fair and the service really great on all levels. read more

I called to get an estimate for a couple of crates. Steve suggested that his movers can move all my fragile items and my household items. He mentioned he had openings for next week and not to worry. I asked him for an estimate. He gave me one over the phone and set up an in-person estimate for me as well. The person who came over seemed a bit inexperienced (Steve insists that he has 20 years experience). The guy who did the estimate didn't look over my household items thoroughly. I had to call Steve back and asked him to add the "big plants" and "sofa." The estimator didn't discuss how he would wrap my furniture especially the all glass and lacquer pieces. At this point, I was losing faith in what this company can do for me but I thought to give them a chance and see what they would come back with for an estimate. A couple of hours later, he emailed me the estimate which wasn't broken down to the specifics such as the hours it would take for the move and the cost of the insurance. I was disappointed but I felt I should discuss with Steve. I called the next morning. I told him that there seems to be a huge discrepancy in the estimate. I also shared with him that I questioned the estimate due to the estimator's experience. Rather than addressing my issues, he felt he had to defend his employee and the higher estimate. Then Steve, all of a sudden mentioned that he may not have enough movers for next week because they were unable to fit all 4 movers in one truck and that he would need a second truck. All of these things were not mentioned until I questioned the estimate and voiced my concerns. This seems to me like a bait and switch. At this point Steve said that he would have to check his schedule. After the phone call, I politely wrote him back and said that I have decided to stay with the previous mover - Pedro's Moving. Steve should know that most people with whom I have worked with in the past would be very close to the estimate over the phone as an in-person estimate. Also the last I checked this is still a soft economy I doubt Steve's business is booming for him to even try to go back on his word. A lesson for Steve - in business, if you can't stick to your word then you don't have much. I called and talked to Pedro's Moving and I stated my concerns. I spoke to Jill she addressed my concerns and mentioned that they would make sure that the movers would wrap all of my fragile items in a newspaper wrap, wrap them in blankets, shrink wrap them, wrap them in blankets again and shrink wrap once more. This is what I call customer service and I didn't get the BS that I got from Steve and his crew - high estimate, distrust and unprofessionalism. On top of that the estimate I received was $700 less. I wish Steve success but I don't recommend his business to any of my colleagues or close friends. read more

I was back in McAlester, Oklahoma and needed to get my father-in-law's antique dentist cabinet shipped back to my home in Saratoga. At first, the only quote I could get was from a local North American Van Lines, for $1,460. I began to try to give the cabinet to a local friend instead. But then I found Craters and Freighters, who came to the storage unit where the cabinet was, picked it up, "palletized" it and protected it, and separately wrapped up all of the original porcelain trays from the drawers, and delivered it to my California home (faster than their estimated time of delivery) for $590. Not a scratch. These guys have found a particular niche (small amount of furniture to move, not entire households), and really deliver in terms of service. read more

We have used Craters & Freighters to crate and ship our sensitive high tech equipment several times, including shipments going overseas. On all occasions they were professionals. We always received great customer service. Steve has been patient and accommodating to our crazy schedule changes. The team anwered all of our questions and reassured us with their knowledge. The shipments arrived in perfect condition. read more

I must have been really mad to leave such review. But that's no mistake. Oakland and San Jose are very close if you know. It's called the Bay Area and I was trying to get a quote for the best price from around me. Does not necessarily mean I'm going to ship or do any business from Oakland does it? It's not like 2 states or countries we are talking about. Obviously I wasn't even able to ask questions, how will they know what I want or answer my questions? read more

I have used Craters & Freighters (San Jose) to pack and ship a laser system from CA to AZ. Their customer service (William) is A++. The system needs to be securely packaged and shipped. They answered all my questions and tried their very best to cut down the cost and yet to ensure that the packing and shipping are secured. I am very pleases and impressed by their professional service. Their high quality of packaging and pallet have shown their workmanship and paying attention to detail attitude. The shipment arrived in perfect condition. Definitely will ask their help in the future. read more