I have had the pleasure of coming to Chas & Claire for my bicycle needs for 30 years. They are…read morehonest, extremely knowledgeable with bikes and have fair prices. It's always best with a bike shop to call ahead, however I've popped by last minute on some occasions & they are able to assist me. Claire is patient with my many questions and I never feel judged for not knowing the answers. I am most grateful there is a mask policy- especially as I'm immunocompromised. Thank you for keeping your customers safe- this is key! Support your local bike shop!‍

I've come in here a couple of times and every time the staff is just rude. The woman owner is…read morecondescending and horrible. I am an expert in my field, so what? Just because you are knowledgeable about bikes doesn't mean you can be rude to customers. The simple questions I asked were met with- "are you going to buy a bike or not?"

Recently, my daughter's dropper post imploded the day before her final race of the High School…read moreseason. Her post stopped working at a skills clinic on a Friday evening. I show up at opening on a Saturday with a tight timeline as we have to leave early that afternoon (completely unreasonable). They figured it out with what they had in stock and had us off to the venue that afternoon with working dropper post! This is just the most recent excellent service experience i've had with these guys. I've also stopped in with random issues like broken brake lever and breaking the end off a bolt from over-torquing (user error) Highly recommended these guys for servicing your bike!

Thank you so much! I really appreciate all the work you've done on my bike. I picked it up today…read moreand took it out on Taylor Mountain--tomorrow it's Mt. Burdell in Novato with my dog running right alongside me (she's a Vizsla and definitely much faster than I am). Thanks for setting me up for lots of good times ahead and for being so fabulous to work with.

Imagine REI and Marshalls had a wild night together and nine months later, out popped Sports…read moreBasement. It's enormous -- the kind of enormous where you half-expect to find a lost civilization in the camping section. And somehow they have everything. Outdoor gear, bike shop, rentals for basically any activity you've ever considered trying drunk at a party, lift ticket discounts... if it involves fresh air and mild suffering, they've got you covered. Now let's talk about the Basementeers membership, because it deserves its own paragraph. Twenty-five dollars. Once. For life. That's not a typo. For the price of a mediocre cocktail, you get 10% off forever, plus occasional 20% Friends & Family discounts. I've made worse financial decisions in the same afternoon. The staff is friendly, knowledgeable, and seemingly immune to the judgment you'd deserve for asking "what's the difference between hiking and walking." Basically: go. Join. Buy things. Touch grass -- they sell gear for that too.

Over the years, I have spent time and money at most of the pro shops at all the big name resorts…read more The quality of the service I received from Dominick at the ski shop was on par with all of them. He was extremely knowledgeable, displayed a high level of expertise with confidence, not arrogance. I really appreciated that. I came in with a problem and was immediately provided and explained options, quoted a more than fair rate and didn't feel haggled or hassled on cheesy up sale techniques. Because of his likability and competency, I took his advice and added a fresh wax. In closing, it's a rarity these days to get high quality service, from people that take pride in their job. Dominick is cut from a different cloth. Sports Basement Corporate, your Ski shop just earned a customer for life and you should promote or at least give a healthy raise to Dominick for the rock star service! Thanks Stephen Watson

The world needs more people on folding bikes...no doubt. Geoffrey at BikePartners agrees! He's…read morefriendly and knowledgable and really knows how to help you find the right folding bike for what you need. He's got the good stuff here from city folders like Bromptons to touring ready Bike Fridays. If you're in the area and need a folder...there is no other place.

Amazing service and amazing experience! Geoffrey went above and beyond to help my dad pick out a…read morerecumbent bike that met his needs. He was responsive, punctual, thoughtful, and all around a lovely human being. I would absolutely recommend BikePartners to anyone looking for a recumbent trike, or mobile bike service in general.

While not the largest REI store, it fits the bill for what you may need…read more While REI is known to be quite expensive, they excel in their inventory and customer service. Never had an issue at this location and enjoy their yearly sales to grab items I've bookmarked. Location is also quite nice as there are other stores nearby for other goods if needed. I'd give this location a solid B to be honest.

Worst customer service! Pushed me into getting their credit card with the promise of $100 credit to…read moreuse in store. Fraudulently charged my credit card that I took out to get the hundred dollars and now refused to give me back my money that belongs to me and the promised $100.00. I canceled That cc and won't be going back to that store. The people in the store are particularly combative, rude, antagonistic. I had a horrible experience with Alex who apparently is a manager, but doesn't act like one. She did not manage the situation at all. Instead she further antagonized me and escalated the situation. She raised her voice at me, accusing me of something that I actually wasn't doing. I was just trying to get clarity on what the staff was doing and why my credit card got charged against my consent. There is so many other places you can buy the same merchandise for less money. I encourage you not to support this store. It's not what it used to be. I will never shop here ever again.

My husband has worked with Play It Again Sports for years in his PT practice. With the rains…read morecoming, I wanted a new, simple treadmill for our home gym. Once again, Play It Again Sports delivered and set up the perfect equipment for our needs.

I stopped in today looking for used women's softball cleats. I didn't find any, but the customer…read moreservice was outstanding! Steve was friendly, attentive, and made sure everyone got the help they needed as he acknowledged everyone in the store. Having employees that are knowledgeable AND personable is a rare find these days! The place has a great selection of inventory, and I'll definitely be back when I need some more gear.

They cover all the bases: Service, Selection, and Value. Even when COVID hit and it seemed like…read moreeveryone with a spare room or garage was going to make their own. Marvin and Patrick as co-owners have the integrity one only hopes to find in local business. They give great advice and assure proper installation. And totally fair pricing. Here are two shots of what you can fit into a 10' by 20' single-car garage.

My husband and I have been building our dream home gym. We keep coming back here because you can't…read morebeat the ultimate combination of quality of products, price, and wonderful customer service. Marvin and Patrick are both so knowledgeable, and they always help us find exactly what we need within our price range. There's no upselling or pushy sales tactics that I've experienced at other stores. It doesn't matter if you are spending $50 or $5000, they want you to get exactly what you need and be super happy with your purchase. Anytime we are looking to expand our gym, we stop by and always walk away with what we needed. :) You seriously cannot get a better price anywhere else for the quality of these products.

Effortless rental! Outstanding! Mark was awesome and took care of everything!…read more Beautiful ride!

It was easy to plan and book a trip with Mark for 2 teenagers to learn to mountain bike. He was…read morehelpful in explaining things like swithcbacks and step to learn. He was a great guy and explained the history of the local area. The boys are motivated to learn more about mountain biking and loved the views, the workout and bikes they used. I will want to do a ride with him in the future as well. He provided good pictures of them having fun. It was a 100% positive experience! Colleen C.

What a great service! I bought an e-bike online and wasn't even aware it was going to have to be…read moreassembled. Once it came, I didn't know where to get it put together and the whole thing felt like a huge hassle. I was so happy to find Beeline. It was so much easier for me to have in-home service rather than having to take the bike somewhere and pick it up. Plus the service was excellent - my serviceperson, Thaison, actually brought my bike back the next day because he had to tweak one of the parts. Then he spent about 20 minutes showing me all its features! Amazing for the price I had paid, just $110. Great deal, highly recommended.

Booking a mobile bike mechanic online did feel a little strange, A friend told me about Beeline…read morebikes Mobil service. I'm used to dropping my bikes at our local Specialized dealer and leaving them sit in line for a few days until there number is up and a mechanic gets after them. If all went right, I usually was separated from my ride for a week or so. I went to the online calander and found the appointment time that worked for me. Mat showed up right on time (7:00AM) I tasked him with tuning up 2 mountain bikes and a road bike. It had been awhile since my rides had received any professional love, and we're very much in need. Before I left for work he had inspected all three bikes and had quoted his recommendations (new Continental road tire, bar tape, and tire goo). He had all the parts in his van, so no delays. I went to work and gave Mat the instructions on how to lock the bikes up in the garage when he was finished. Around 11:30 he called me and went over all the notes on work order. When I got home that evening I checked out the job and was totally satisfied with the quality of the work and the process in general. No loading, unloading and hauling around bikes, and trying to pick them up before the store closes. I totally recommend Beeline and will continue to use their services in the future. It's great having that personal relationship with my bike mechanic, instead of just checking it in and hoping for the best.