Don't bother. They're just chronically understaffed. Stood there for about five minutes and no one was able to help me or the other customers that were just waiting to buy donuts. Like...literally....no one taking an order on a busy day. read more

I called to ask if I can place a fairly big order. The lady on the phone seemed irritated about that. She said " You need to come here and pay for an order like that, I'm here until such and such time". I asked " how long will it take for that order? Because I need it to be ready at certain time I can't be there for an hour waiting, I need to be a work at a certain time". Long story short, couldn't get a straight answer and as soon I asked her for her name she hung up on me... sorry yum yum but it seems like you're hiring dum dums to take care of your business... for their prices you'd expect better service.... guess not! read more

Like almost 30 mins for a cold turkey sandwich like damn instant regret . I'm not sure if people like this don't like their job or they simple don't like people . Just sucks because while waiting they did an interview so that immediately said it all about this place read more

Stopped going there. Limited selections every day. Stale donuts on Mondays. The girls have good service. The man on Mondays rude and doesn't care. What a shame they don't get it. read more

This place has some of the worst customer service I've experienced. While language barriers happen and I understand that my own English isn't perfect either, the staff's rude attitude makes the situation far more stressful than it needs to be. read more

Go to World Donuts down the street!! Save your stomach and money. This place needs to shut down ASAP. Health Department, please go give these guys an F. Was waiting outside and able to observe the staff. Yesterday, Friday night. Heavy set guy working. He had gloves on, which he used to open the fridge. Customer came in wanted donuts. With same dirty glove, picked donuts up one by one as customer didn't seem to like the ones he picked. Put them back. Then, went to the register. Rang customer up. Handled money. Went back to the grill. Finished preparing food. Came back to grab donuts with the same dirty contaminated gloves. Owner, manager, whoever runs this place, shame on you. Train your staff to be clean. You're going to get people sick. Place is unclean. read more

Take the drive down to Winchells Bad donuts ! Bad service! Every time i go to yum yum Im reminded why i don'tp like it. they make you feel as if your an inconvenience to them and its not as if they have the best donuts. they're greasy and even if they use the same icing as winchells its still not the same . there is nothing yum about this place! read more

Let me start off by saying bad customer service I Wouldn't recommend Maria V took 20 minutes to have a simple order incorrect as the rest of the staff were messing up other orders I don't ever leave bad reviews but this place deserves it Save your time and go to the one on Van Nuys and Sherman Way read more

The workers are the worst! When you order to go they skip the extras you paid for like Avocado! I called them back to let them know that they need to be more careful and the lady in charge was rude. read more

Rude, Poor Customer Service ( according to the receipt Francisco H) Wearing his Bluetooth on the phone. he doesn't care for customers coming in...makes u wait while hes on the phone... place a complaint corporate office Winchell's Donut House Corporate Headquarters 18830 E. San Jose Ave. City of Industry, CA 91748-1325 Phone: (626) 964-1478 Fax: (626) 912-2779 read more

This donut shop is dangerously close to my home! Fortunately I have enough self control to only come here once in a while . This place has been here for many years! Today I decIded to treat myself after a good gym session! For a second I thought it was national donut day lol because the line was literally out the door . TurnsIt was just a busy sunday at yum yum! I love that they keep all donuts fully stocked and as busy as it gets the service is prompt and they are so nice at this location! Which is why I keep coming back!! My favorite donut... old fashioned with glaze, but really I love all donuts, who am I kidding! read more

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Picked up a dozen donuts after my sons practice since we were close by and wasn't pleased . Location was dirty napkins on the floor under staffed and customer service wasn't great . Donuts were good but I don't think we'd come back . read more

I've waited so long to leave this review I went back several times, hoping that the customer service I received was only a one time incident but after time and time again, the same guy very rude to every single customer coming into his business. He seems like he is not happy, either with his life or working at this job, he shouldn't be working here giving this business bad reputation for the worst customer service. Now I.. myself have never seen any rodents in the store, or flies on the donuts or food, but I have read a few reviews, and also saw a reply from the health department, that they indeed found rodent feces, and after seeing this, and after experiencing the worst customer service, I will never be coming back to this place. I hope the owner sees these reviews so that they can improve and have friendlier faces serving their customers at this location. As well as maintaining a healthy, clean environment serving food. read more

Went in the other day to get a donut and there was a mouse under the donut display. Employees did not seem to care. Health Inspector was sent and they found rodent activity at this location, and this location should be closed for a minimum of 48 hours but continued to be open. read more

Yum Yum Donuts - Health Specialist Email - Donuts Near Me - Sylmar, California

Everything was going great until the general manager came and pulled the person who was helping me to help her with office things. Mid order the guy Gabriel continued to help me and she sucked her lips and gave me a bad look. Excuse me I didn't know I couldn't finish my order because office things are more important. Super annoying. I'm a manager in fast food and that would not be tolerated. Get a new general manager honestly. She fucked up my order , because she didn't let her own employees communicate correctly. But Gabriel had a great attitude and super helpful and patient. read more

Let me tell you I can't believe how low this place has gotten. It use to be the spot for breakfast and donuts. Not anymore they sold us rotten cheesecake! I went to return this and they offered me donuts once I asked for the donuts multiple flies were on the donuts. Never again will I come here. I will be contacting the health department as soon as possible. read more

Yum Yum Donuts - Rotten cheesecake - Donuts Near Me - Sylmar, California

EVERY SINGLE TIME I COME HERE THEY DONT HAVE THE CHILLAS! I rather you tell me you don't want to do the product instead of lying to me and telling me you don't have it. Why would you have it promoted on a banner IF YOU DONT HAVE IT! Makes no sense. It's always the same people working that say that they don't have it. Lazy workers that's what it comes down to. If you aren't happy find another place to work at simple as that. read more

Unfortunately they have the worst customer service. If you want good donuts go to Sylmar donuts, do not buy from this place. Specially if you have a lowered car, the parking lot had big pot holes read more

Amazing donuts super fresh Daily make , I highly recommend this place , super clean, amazing staff super friendly. I personally love this place read more

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Greasiest, most disgusting donuts I've ever had in my life. I threw the whole box away, absolutely disgusting.

So I asked for crewman cheese croissant and the girl started to prepare it when I told her "no a cream cheese croissant " she said "I have to prepare it, stringed they should be made ! I have been getting cream cheese croissants for more than 20 years. So I get home and this girl put actual cream cheese on the croissant. Has no one taught her that's not how cream cheese croissants are ? They are suppose to be sweet . Your job is not that hard hun please play attention. read more

Yum Yum Donuts - Next time I'll go somewhere else where they know what they are lol geez - Donuts Near Me - Sylmar, California

Walked in today and asked for a hot chocolate, the dumbass started making an iced French vanilla coffee when I specifically said hot chocolate. Not only that but when I told him he started getting mad because I told him I didn't order that, this dude is always fucking rude he doesn't greet anyone he's throwing shit around with a shit ton of attitude like he doesn't want to work. read more

Yum Yum Donuts - this dude should be fired for his shitty service - Donuts Near Me - Sylmar, California

This is by far one of my favorite donut spots in the Sylmar area. Donuts are always fresh and donut holes are always fresh unlike other donut shops who sell days old donuts. My favorite thing to order from here is the ham egg and cheese croissant (sometimes i op for the spinach and cheese bagel). You gotta try it! One thing i would like to add and hope the owner reads is for years I've had no issues making phone orders. I believe since new ownership took over in March of 2020, when i call in for orders it's very inconsistent and a lot of the times no one answers. Please know I'm not the only one that likes the convenience of calling in to place an order and picking up my order knowing it's ready. read more

So many workers inside and still waited over 20 mins when there was only 2 people infront of me. The lady who was "helping" me didn't know what she was doing. There was a fly flying around in the donuts. I ended up leaving. That's crazy read more

Not the best Yum Yum Donuts location I've visited, but the choices were still okay. The service is hit or miss here. The quality of doughnuts is questionable depending on what day of the week and time you visit, unfortunately. The store itself is pretty small. It could be renovated a bit. Service is great, though, I've never had a problem with that. PARKING Available for free in the lot read more

I recently left my ID at this restaurant, when I call them to ask if they have found my ID. They answer extremely confused and told me we don't check IDs and when I clarified that I dropped my ID card at their store, they proceed to angrily tell me there's no public bathrooms. I try to again ask them to check if they have seen an ID and she angrily hangs up on me. I been calling for the past 2 weeks with no answer and when they finally do I get treated like this. read more

They have tasty bagel sandwiches, but ive gone a few times where i can taste and smell onion bc they didnt use a different knife while making my bagel, cross contamination can be dangerous for people who are allergic to certain ingredients. Also they have 2 employees who are always rather rude ive walked out the door a few times if i see they're inside. Best time to go is morning time bc they have workers that actually want to work. read more

Bagel's Galore or something like that, running from a variety of donuts and morning bagel sandwhiches, the customer service to this place could be better. The black Forrest ham bagel is my favorite so far from the selection they have, they do pack a lot of mayo in them though. Prices run from $6-$8 for each. Worth the trip! read more

This is probably the WORST YUM YUMS In all of California. From the dirty & always packed parking lot , to the rude workers & even the dry old tasting food & donuts read more

I literally had just walked in and the worker Edgar was so rude off the bat worst customer service don't ever come to this location !!!!! I didn't even get a chance to order that's how rude this guy was ..... ruined my day !!!!!!!!! read more

Yeh. No. Standing there while it took *2* guys to help 1 customer fumble thru 10 minutes of utterly absurd acting like he didn't know what he wanted while they keep me and 2 little girls patiently waiting for this acted out farce going on, then to get the butt end of the in-stock donuts where the counter help fished around for the stale versions of the donuts that were back under the counter instead of the ones on display. It's really hard not to feel that the Trump time we're going thru has begun to increase reverse racism when you live in a mainly Latin area and you begin to experience this and worse in every facet of your life in the town you live in. A hint, reverse racism is RACISM kids, and it doesn't make less racism, it makes more. Yeh, won't be back, and I'm sure the folks behind the counter are fine with that, but I wonder if the owners think the same of my money? read more

Gentleman behind counter was so rude. He sense of customer service. Purchased a few donuts, a couple of breakfast sandwiches and a couple orange juices. Walked in Feb 23 My son wanted a sip of the juice. The juice didn't taste good. The exp date was 02/21 My husband opened the other juice to compare the taste ( exp date of 02/28) it taste WORST! I advised the man the juices didn't taste good and one was a few days past the exp date. He literally went to the back to get his phone to check the date and then apologize to me because I was right about the date. I told him if he simply smelled the juice it had gone bad. He grabbed them and threw them in the trash and brought a new box of juices from back. Didn't apologize or anything gave me 2 boxes and went back to the back. read more

The worst customer service I have ever had . Last time I went in there the service was slow. I just got off an ,8 hour shift tonight and wanted a bagel. Sandwich. The old Hispanic cook at the place makes me waitbten mins while he talks on the phone and makes yeast then when I tell him I wanted a bagel sandwich which they had plenty of bagels he tells me no only donuts . I was like Ian hungry and just got off work he said no. Great service man. Can tell this place really cares about the customer . Horrible service be prepared if u go in there read more

I agree with the reviews for this place, the guy working there is super rude, I asked for half a dozen donuts and the guy shoved all the donuts In a very small bag, and when I asked for a bigger bag his response was, "get it yourself", And then he added, his job wasn't fixing the donuts, and that he was too busy to provide any service. What kind of responses are those? One word to describe this place: RUDE! do not go shop there, the owner needs to rethink his customer service and reevaluate his employees. Juan is the guy, a very bitter man. Que persona tan mas amargada, I swear read more

My local donut shop. Literally, right off of the 2 freeway and just down the street from mission collage. Parking sucks. Prices are for the most part reasonable. The service is a hit or miss. The donuts are average. The best part about this donut shop is that it's open 24/7. read more

Yum Yum Donuts - BCC (bacon, cream cheese, lettuce, and tomatoes) - Donuts Near Me - Sylmar, California

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definitely a place you can get donuts when you're on the go. Service here definitely depends on who is working cause from my few visits I've witnessed two opposite types of service, one where the staff member was happy to help and another where you could tell he hated his job. Prices are about average compared to their competitors, but taste wise, sorry but I'll have to go with other ma/pa locations. Don't get my wrong, Yum Yum isn't bad, but if I were to choose between the two, I'd take my business else where. But if you're in a hurry and need some donuts for a job potluck or want to treat your coworkers to some breakfast you can't go wrong here. Just hope for a good staff member to help you out cause you want to start your day off right. read more

Please hire more people, you are terribly understaffed It took me 20 minutes to order, there was only 2 people in front of me. You were not even that busy. You'd think you'd never heard of the term "multitask" because this operation cannot walk and chew gum at the same time. If someone orders a smoothie, that smoothie gets all the attention, even WHILE it's blending. Just when I ordered, their new special donut holes, you know... the big posters on the side of the building where the sun hits while you wait watching them watch a blender like a knob just so the can tell you they were out, not one of either flavor. All that time just to be told Sorry, we blow majorly concerning stocking issues and expecting supply demand ratios. Step it up fellas, it's a booming economy and the old fashions I got were kind of dry. read more

*DO NOT COME HERE* I've been here at this place 3 times and all 3 times has been the worst experience! Mainly the customer service is THEE worst! The guy that works the graveyard shift is fucking rude and pissed me off early in the morning! THANKS DICKHEAD!!! Their Ham & Cheese croissant is garbage! Sucks that we have a local business in my neighborhood that I want to support but they won't receive another penny from me. FUCK THEM! I will be telling everyone I know to DO NOT BUY there. I gave them the benefit of the doubt and looked them up on Yelp and NO SURPRISE! Everyone that posted their experience says the same thing about their customer service and taste of their donuts. Go elsewhere, there are other Donut shops nearby in Sylmar. AVOID THIS PLACE OF BUSINESS!!!! read more

I've come here a few times. The donuts are okay, given the price. Some days, there are issues, like the donuts don't have the chocolate evenly distributed. Today, the Bavarian cream donut [or custard donut, as I was snappishly corrected by the associate, when I pointed at it] only had a little custard, which i finally tasted on the last bite. My main complaint is the customer service. Ive given it the benefit of the doubt, but the last three times, I've had to deal with an associate who seems impatient, grouchy, and just rude. My donuts get smashed into a small bag, my questions are answered as if I bother, and I seem to get judged for not knowing the name of donuts (there's no labels and I do point clearly to it). So....while the location is convenient, I've decided that'll be my last visit. read more

3 workers have come out positive and they are still going to work. Wtf not a place I would recommend to go to. They have not shut down to clean even though more employees are coming out positive. read more