TL;DR : Moving day came and this company gave us the run-around all day, only to eventually bail on my pregnant wife and I and ghost us without an explanation. We couldn't move that date and had to take additional time off work, push out cleaners and beg our landlord to extend our lease. This is NOT a real business and they don't deserve your money. Shady and sketchy. Pay a little more and go with a legitimate and professional moving company. We found Jubel Moving (talk to Gonzalo) for the very next day and they did an incredible job. We also have family who've used Brother Movers in the Bay Area who we hear are great. --- Note: The below is long but it is important to point out the number of things that went wrong with this company. I've also attached screenshots of our texts with them. My wife and I recently moved from Oakland to Fremont to a house with more space in preparation for our newborn coming in October. In need of a mover, my wife came across YYK on Yelp and requested a quote on July 18 after reading the few (but generally positive) reviews. Over the phone, Yan from YYK asked for number of bedrooms and square footage of the unit we're moving out of (1 bedroom and around 1000 sqft). In our experience, movers also ask for number of boxes and what furniture you have or for a video of your place but we didn't get asked any of that. Yan said we'd be getting 2 movers and a truck at $100/hr + $30 COI + $35 gas fee and we booked for July 28. At 8am on July 28, the 2 movers arrive right on schedule. I immediately notice that the truck is quite small (16 ft). I've moved three times with movers within California before and this was the first time I had seen such a small truck. Once the movers come upstairs, my wife and I walk them through everything we have to move. They mention it's a lot of stuff but that it should be fine and proceed to load dollies. I ask them about paperwork and they say there is none, which I was surprised by. My wife texts Yan to ask about this. After one trip down and up, they say the truck isn't big enough, call a man they claim to be the boss's (presumably Yan) husband and hand me the phone. In very broken English, the man recommends adding a third mover (for $135/hr) and doing two trips. My wife and I agree to the increased hourly fee but not the two trips. After some back and forth, the man on the phone says he'll go to U-Haul to rent a 24 ft truck and that movers would be back in an hour. Two hours go by with no update so we then called Yan (the only number we had) at 10:45. Yan apologizes for the situation and asks if we'd like to schedule for another day as if she had no knowledge of my conversation with her husband. I ask about the U-Haul and explain that we had booked with YYK specifically for this date as we have to hand over the keys the next day. Stressed and frustrated, I ask that they figure out another truck and to provide updates to which she says she'll work it out. Getting very worried at this point, we called about a dozen other companies for the afternoon to no avail. At 12pm, we get a text back from Yan saying they have a truck and they'll be over by 2:30. Relieved, we agree to 3 movers at $135/hr as we had before and continue to wait. 2:30 passes. We try calling Yan at 3pm. At 3:10, we finally get a text from a mover saying they're stuck in traffic on the Bay Bridge and will be at our place ASAP. We wait. At 4:45, 3 older men (late 50's or early 60's) with very poor English finally show up with a 24 ft truck. They come up to the unit and basically tell us we have too much stuff and it'll take them too long so they cannot move us. They leave without giving any room for discussion and leaving us completely stranded. While the movers were there and shortly after they left, we tried calling and texting Yan several times for an explanation. No pick up or response. 3 days later, we have yet to hear back from her or her husband. This was the single worst experience we've encountered for any service. This company is NOT a real business and the type that Yelpers should help each other avoid. Do yourself a favor and please go with another company. read more

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Please PLEASE do not do service with them. They are not a legit company and will waste your time. Please. I was supposed to already be moving but the person on the phone is incompetent. read more

YYK Secure Carrier - Movers Near Me - San Francisco, California

So let me start of with the only negative. The contract was in Chinese and had some minor corrections but they fixed it right away. We had them going to 2 different locations and there was a bit of a mix up but they got to the home pick up location quick. Now for the positive. The pricing was better then most movers and my daughter was on a budget. They wrapped everything that was requested and took extra care with a really old antique piece of furniture from 2 stories in SF. This was the first time my daughter didn't have to lift a finger to move anything. They dropped of some items into the storage unit down the street and then items into new apt. They were super polite and respectful and for me that is huge!!! She might be moving again soon in a few months and we will absolutely call on these movers again with that move. read more

This company has a two-hours minimum requirement . Most companies require three hours minimum. So my situation ( small moving, inexpensive furnitures) it's too hard to find a reasonable company. Im satisfied their service. They are polite, nice! read more

We recently moved from SF to Vallejo and called YYK to help us move. They were prompt to respond to my initial request for information, communicated their availability and services clearly, and performed the move exactly as planned. They had all necessary equipment, and allowed us to help with lighter items on both the loading and unloading sides in order to make the process even more efficient. We didn't have this company help us with a full service move- we already had most items packed and disassembled. Price is very reasonable, and I'd recommend this company to anyone interested in moving locally with the Bay Area. read more

Quoted max 450, I ended up paying 620 despite everything discussed initially. The movers were deliberately wasting time by being on the phone or picking and keeping stuff mid-way for other to pick it up which I felt like was a delay tactic to increase the total amount. read more

Honestly. You get what you pay for. I selected this moving company to move us from Oakland to San Jose. They were the cheapest option. Upon arrival the moving team was slow and seemed inexperienced. And since they were charging by the hour, seemed interested in working slowly. I ended up doing a lot of the heavy lifting myself as they were unable to do it. I would not recommend using this group. I've since moved again and spent a little more money and had a significantly better experience. Word to the wise. read more

The are ok with communication however, they are careless with furniture. In addition they will demand a tip at what they want and expect it all to be in cash. After the job was done they made me speak to their boss on the cell phone to tell me how much tip I need give... Weird read more

Did a great job moving stuff quickly despite having heavy furniture. Very affordable compared to other moving companies. Would recommend!

This is an amazing moving company they packed packed my furniture well very detail rented provide five-star excellent services I appreciate your services I will definitely use them again read more

You get what you pay for. I went with YYK because they were the cheapest, which they said is because they're new. Before my move, they'd given me slightly different quotes on Yelp and by email, which seemed sketchy. The day of, the movers arrived on time and efficiently moved out of the old place. They said they'd have bubble wrap, but they only had saran wrap, which they handed me to wrap my pictures. The movers were surprised to hear that the new place had so many stairs. I felt bad that they didn't know ahead of time, especially since the stairs were why they gave me a higher quote than on Yelp (even though Yelp also asked about stairs.) None of my furniture was wrapped in blankets. They tried to be careful, but they did bang into doorframes-- which would have been fine if the furniture was wrapped! As they were stacking boxes to bring in, sometimes they'd topple over into the neighbor's yard. Maybe that's how 2 mugs got broken. Overall, I'd say this company is fine to use as long as you don't have anything super valuable. read more

These guys were great. We moved from a 1 bedroom 720 sq ft apt to a 2 bed 870 sq ft apt. Two movers were there right on time. They wrapped and carefully moved everything we told them to. They were cheerful and nice the whole time. Total move time was about 3.5 hours. The only downside was that the movers didn't speak much english, which made it difficult to specify which items to move and wasted some time, but it wasn't a huge deal to us. Great rates and good service for the price! We would use them again. read more

They were super responsive, affordable, on time, and worked hard to get all my possessions loaded in the truck despite stairs and the heat! The guys were great and the company was easy to work with. read more

They were super efficient and furniture was not damaged in the move! Yan was very communicative prior to the move and they showed up on time. read more

Good company and good service. Very fast, safe, and friendly. My home got moved without breaking anything. The price is OK.