I just wanted to share my wonderful experience at Zak Dental here in Downey. After searching high and low for a dental practice that accepts my mom's insurance, we found the perfect place. My mom had been suffering from intense pain that affected her ears and all the way up to her brain. She needed to see a specialist, and her regular dentist referred us to one nearby in Lakewood. Unfortunately, they didn't accept her insurance, so we had to look elsewhere. She had to undergo three root canals and get three crowns repaired, and although we paid out of pocket, it was such a relief to see her pain finally easing. (Insurance also covered high amount) My mom truly loved her endodontist, Dr. Toosi. He did an incredible job and was very gentle and caring with her. His assistant, Kim, was also incredibly sweet, showing lots of grace, patience, and care. Isabel was also very helpful and welcoming, making us feel genuinely cared for. I really appreciate the whole staff for their kindness. I'm giving this place four stars because, after my mom's treatment, we were told by the front desk that she still needed to see Dr. Toosi next month for one more tooth. We also scheduled another appt for her cavity repairs in a couple of days. However, when we returned for the crown repair, we found out it was already done by Dr. Toosi. I wish they had let us know beforehand so we wouldn't have made an unnecessary trip. (My fault as well, I should have spoken to Dr. Toosi after we left) Overall 5/5 at the excellent work. 4/5 for the inconvenience. read more

Angie is the best and definitely knows her stuff. I come to this facility primarily just for her because she's that great!

Dr.Zak was welcoming to my 4 year old- check up. Quality care, tech savvy and great office experience.

One star for the friendly staff upfront and clean facility! The virtual consult is odd since the dentist is making recommendations only based on x-rays and didn't actually examine my teeth. I told them I wanted to look over my billing schedule after getting an estimate. I called back twice with questions and didn't get a call back until 3 weeks later when I'd already gone to another dentist. read more

They have Great Customer Service, and always easy going. The doctors explain very well and they are also very thorough

I would not recommend this dental office. As a first-time patient, I was given no information about what to expect. The staff took multiple imaging without any explanation, then placed me in a room to wait 30 minutes for a virtual consultation with the dentist. During the consultation, the dentist only reviewed the images, never examined my mouth, and still diagnosed cavities. The conversation quickly shifted to treatment costs rather than patient care. The entire experience felt impersonal and focused more on billing than providing quality care. I would give zero stars if I could. read more

Warning for Medi-Cal / Health Net Dental patients: Be careful when booking here. In the past, this office tried to force me to pay a $25 upfront deposit just to schedule an appointment. When I called my insurance, the representative confirmed this is illegal under Medi-Cal rules and did a three-way call to get me scheduled. However, as soon as the insurance agent hung up, the office called me back and refused to see me unless I paid the cash deposit anyway. I was a loyal, established patient who had previously paid out of pocket for expensive, non-covered services, but they treated me like a financial risk due to my insurance; legally, this is Patient Abandonment. Know your rights as a Medi-Cal patient--do not let them pressure you into paying illegal booking fees. read more

If I could give this 0 stars I would. The service is terrible. The front staff is rude and unhelpful. Very impersonable and have horrible bedside manner. They charged my insurance for services that were not even given to me. They using bullying tactics to pressure you in getting extra work done and charging your insurance for things that are not even needed. When I asked for a refund they initially denied it and it took over a month for a refund after I had to make a formal complaint with my insurance company. Stay away from this location. Even then here's the kicker I had gone here and they told me I had about 9 cavities and needed two root canals and would I would need to pay about $5,000 in dental work AFTER my insurance. I'm so glad I got a second opinion and I was informed that I did not have those cavities and all of the work needed to be done was fully covered by my insurance and I had to pay little to nothing. Avoid this place at all costs. They are scam artists read more

Update: I was finally able to get a second opinion. I'm glad my intuition was on point. Being "up to date" with technology means absolutely nothing. My care and "check up" shouldn't come from a man that's not physically in the office or examining me. All the "issues" he claimed I had, including multiple cavities and pushing me to pay $300+ up front was BS. I have healthy teeth and gums. If I had paid upfront and went back to have the work done with someone in person, was I going to be refunded for an incorrect diagnosis? Or were they going to pick and choose random teeth that "have cavities" to just get my money. read more

I promise you won't be disappointed with this office. As for as my experience, it has been very good with everyone here. Front desk ladies are very kind and helpful; thank you Ms. Angie and Carmen and hygienist and Dentist are great!!! Ben and Dentist Dr. Sha; thank you. My first appointment was virtual and I was a bit reluctant to proceed, but I'm glad I did because everything was accurate and precise. My X-ray exam was really cool in the new digital technology they use at this office! My results on the screen of my teeth (X-ray) while the Doctor discussing and showing my issues and ways to solve my problems were great!! Give this office a visit! read more

Outstanding care from start to finish. The doctor and staff are exceptional, creating a warm and comfortable environment that truly helped ease my anxiety during my procedures. I am incredibly grateful for their professionalism and kindness. read more

This place doesn't respect patients time. It doesn't matter whether you have early or late afternoon appointment. One time I had to leave and rebook an appointment because they were running late and didn't have enough time for my kids scheduled checkup. For this instance my only request to this office would be to inform patients in advance, so they don't leave work early for an appointment that ends up not happening! read more

This place charges you just to make an appointment -- $90 for a basic cleaning. I came in today and dealt with rude attitudes and disrespect from almost every staff member I encountered, except the one who did my X-rays. The dentist couldn't even bother showing up in person and only did FaceTime, and they still charge you a "$90 refundable" fee upfront for a basic cleaning appointment. Whether they actually refund you seems to depend on their mercy. Nobody explained anything properly, plus there's barely ever a dentist physically in this office. Before this visit, the dentist refused to take care of my fallen crown only because it was done at another place. It honestly felt like they were more focused on squeezing every bit of money out of patients than actually helping them. This place has gone completely downhill since my last visit before 2020. The service is terrible, the communication is awful, and it feels like profit matters more than patient care. Please never go to this place if you want better service. read more

Great patient care. They explained everything very well and the office was very clean and tidy. A worker with black hair at the reception table helped me out a lot because I missed my appointment on accident. Overall very well would recommend. read more

Fast, efficient, kind staff. Received great care as a first time patient at this location.

Today I went for my cleaning and Cynthia was my hygienist and she did a great job. I was pleased.

This place has never been the same since COVID. The staff is constantly changing, and it feels like the DDS is cutting costs by doing visits over Teams. They put you in a small room with a TV monitor and camera pointed at you while you wait for the dentist to appear on screen, it honestly feels like an interrogation setup. I specifically scheduled a 6-month teeth cleaning and repeated that multiple times on the phone and again when I arrived. Long story short, they only took X-rays and then told me I'd have to schedule another appointment for the actual cleaning. I can't understand who thought separating these into two visits was a good idea. I won't be returning. Waste of my time. read more

Single most worst dental office for customer service. This office does not care if you sit in their waiting room one to five hours. After siting in the waiting room for over an hour, and not being appraised, of how much long I would have to wait, i simply walked out. The reception seemed to be more pre-occupied with her personal phone call than to gave me an update on my appointment. If I were to charge them for my time waiting, they would end up owing me money. There is a reason for the appointments or for common curtesy about keeping your clients informed. If I had been at the Emergency Room bleeding, I have no doubt I would have bled to death!!!!!!!!!!! read more

Our experience at this office was absolutely unacceptable. Last year, the check up and cleaning experience was great. This year was the absolute opposite. We had a total of three appointment just for a cleaning and for a couple of molars to be sealed. They asked us for full payment upfront (which is very uncommon and I've never had to do that, we negotiated only 50%) every appointment was an excuse of why something couldn't get done. They were either understaffed, the notes were not correct and us. The patient are the ones who had to do all the back-and-forth.. Our third and final appointment the experience my five-year-old had was absolutely horrendous. She kept on choking during a procedure due to water and saliva collecting in the back of her throat and no suction was provided. My wife asked medical provider for sometime for my five year-old to recover and was not acknowledged. As my 5 year old kept on choking my wife finally said you need to give her some time at the medical provider threw her tools down and told s staff member give her a referral to another dentist. If we cannot have patience and understanding for a five-year-old, you shouldn't offer services to them. We had a major battle even to try to get the office manager to return our phone call and emails. Emails went unacknowledged every phone call was either she was in a meeting or she's busy. The procedure was not done and we wanted a refund. It took over three weeks to get my refund that I paid upfront. Nobody gave two cents about our experience or the fact that they had a five-year-old that went through the bad experience. W ended up taking our business to a different dentist which the experience was a lot better and the total for the same procedure was half of the cost. Some words of advice if you have children do not bring them here and I wouldn't pay any money upfront for any services, our new dentist didn't ask for any money upfront. read more

Great experience at this office. Front desk staff Angie and Carmen are so helpful and make me feel at ease

PÉSIMO SERVICIO. Cómo es posible que citan a mi esposo para una limpieza disque profunda y le hacen 2 citas porque SUPUESTAMENTE el seguro solo le cubre la MITAD DE LA BOCA??? Alguien ha escuchado eso? Es el primer lugar donde te hacen una limpieza en la mitad de la boca y te programan una cita para la otra mitad!! Llamamos al seguro y nos dicen que es mentira que tenemos de derecho a 2 limpiezas al año de TODA LA BOCA OBVIO!!! Son unos ladrones abusivos y mentirosos. Adicional a ello nos están cobrando más de 400 usd. Está bien que ponga mis comentarios de años anteriores, lo que le demuestra a uds y a los clientes que el servio a cambiado. Como aplaudí en el pasado su buen servicio ahora repudio y denunció el robo, la deshonestidad y el mal servicio de ahora. Uds nos están tratando como ignorantes y no supiéramos que carece de sentido que un seguro o aseguradora como dicen acá cubra la mitad o un cuarto de la limpieza de la boca del paciente. Por que en lugar de postear los comentarios positivos que hice en el pasado, nos explica o me llama para aclarar lo que uds están haciendo????? Si respuesta es aún más irrespetuosa con el paciente. Me dice que las coberturas pueden generar dudas y es lo único cierto y por eso llamé a la aseguradora y los desmienten totalmente a uds. Porque nos confirmaron que están cobrando por un servicio que tenéis cubierto y es una limpieza de TODA LA BOCA, NO tenemos que pagar nada y uds le robaron a mi esposo 200 USD por la LIMPIEZA DE MEDIA BOCA. Ante eso que me dice? Quiero que nos devuelvan el dinero como l conformamos con la aseguradora puesto que el cobro sería por una limpieza profunda y según la aseguradora eso ocurre cuando le duermen la encía a uno, cosa que no ocurrió ayer con la limpieza de media boca. Les agradezco tengan la decencia de llamarme y explicarme por qué este manejo irregular y me devuelvan el dinero de un servicio que cubre mi seguro y que ustedes DESHONESTAMENTE COBRARON CO UN PRECIO EXHORBITANTE! read more

Good Care from office experience to hygienist, and X-rays personal! Clean environment. Helpful Services provided. Great service! read more

Dr Kopel and Delia were so Amazing. Going to the dentist was always a nightmare for me but they made it fun and so comfortable!! Appreciate you both and Zak Dental, amazing service!! Pablo Penalba read more

Updated review years later. This office has become a scammy money grabbing business. I waited a long time during my appointment to have a virtual appointment over a video call with the treatment planning person, office manager, and the dentist. The dentist went over my X-rays and photos without even being present in the room. How insane is that? Then he put a gum irritation on my treatment plan. This is a service I do not need. It's never covered by insurance, so I would have to pay something like $150 out of pocket for it. When I raised a concern about this, the treatment planning person said that "my condition" necessitated a gum irrigation. What condition? My teeth and gums are fine! They would receive this payment in addition to whatever they get from billing my insurance for the X-rays, exam, etc. I'm going to complain to the insurance commissioner about this scammy scammy place. read more

Title: Unpleasant and Distressing Experience with Dr. Toossie and His Team Review: I am writing to share my mother-in-law's experience with Dental Dr. Toossie and his assistant Cynthia, which was quite upsetting. While she was getting dental work done, she felt one of the instruments hit her four front teeth. Unfortunately, it turned out that her teeth was fractured during the process, which now requires a crown. This incident has left her emotionally distressed and unwell. When she addressed this issue with Dr. Toossie, he denied that any mistake had occurred. They took X-rays and told her that the teeth had been damaged prior to her visit. This response feels dismissive and unhelpful, leaving her without the justice and assistance she deserves. Additionally, Cynthia, his assistant, talked to my mother-in-law with an attitude, which added to the unpleasantness of the experience. Dr. Toossie also made a comment to his staff that my mother-in-law was able to overhear, and she was very offended by it. This entire experience has been disheartening and has contributed significantly to her emotional turmoil. We hope that others will be cautious and that Dr. Toossie and his staff will reconsider how they handle such situations to prevent further emotional distress to their patients. Título: Experiencia Desagradable y Angustiante con el Dr. Toossie y Su Equipo Reseña: Estoy escribiendo para compartir la experiencia de mi suegra con el dentista Dr. Toossie y su asistente Cynthia, que fue bastante perturbadora. Mientras le estaban haciendo un trabajo dental, sintió que uno de los instrumentos golpeó sus dientes frontales. Desafortunadamente, resultó que sus dientes se habían fracturado durante el proceso, lo que ahora requieren una corona. Este incidente la ha dejado emocionalmente angustiada y mal. Cuando abordó este problema con el Dr. Toossie, él negó que hubiera ocurrido algún error. Tomaron radiografías y le dijeron que los dientes ya estaban dañados antes de su visita. Esta respuesta se siente despreciativa e inútil, dejándola sin la justicia y ayuda que merece. Además, Cynthia, su asistente, habló con mi suegra con actitud, lo que agregó a la incomodidad de la experiencia. El Dr. Toossie también hizo un comentario a su personal que mi suegra pudo escuchar, y ella se sintió muy ofendida. Toda esta experiencia ha sido desalentadora y ha contribuido significativamente a su angustia emocional. Esperamos que otros tengan precaución y que el Dr. Toossie y su personal reconsideren cómo manejan tales situaciones para prevenir más angustia emocional a sus pacientes. read more

I am a new patient. Here are the reasons why I won't return. 1. Waited over an hour to get xrays. I had to return next day to get the results, otherwise, i would had waited for another 40min. 2. The next day i was immediately taken to the examination room. But waited for an hour,as i saw my reflection on a huge t.v. after that hour the dentist comes on, virtually. (Why didnt they tell me that it was going to be virtual consult) I could've taken that call at home. Then I was informed by the biller that they were busy and they couldn't do my cleaning on that day. But I was asked to pay $345 for the filling as my insurance doesn't cover it. The biller walked me to the front desk to pay. As a business owner myself, I was giving them, grace. 3. Returned to get my cleaning and fill one cavity. Everything was "done" so I was sent home within 30 minutes. 4. Got home went on with my day and I noticed my cavity was not filled. 5. Call the office and I said when is my appointment for the cavity filled. They said, you don't have a follow up appointment. I mentioned that my cavity was not filled. They replied only the dentist can do that. Which I replied, I know and I specifically asked for my cleaning and cavity to be done on the same day. They apologize. I'll drive to my old dentist in Torrance. read more

I would give this place a zero if I could. I can not count how many times I have been here and the problem with my mother's dentures that this place made has not been resolved. I was told this Dr. here at the Downey office is the best and it has been nothing but a nightmare. I just want them to get it right for once. Thai has been an ongoing problem for about a year now. I am highly disappointed and I do not recommend coming to this business for dentures and or any other work. Put your money in another business Thai know is not worth your time and d energy. read more

Zak Dental continued to take a credit payment from Cherry ! I never received services or booked a follow up. I was approved for credit should I use their services. I didn't I went with another provider and now I'm on the hook for $2000. They promised it would be fixed and two months later I'm making payments to avoid a credit ding because they went ahead and had themselves paid . Disgusting ! read more

Brought my elderly mother here for teeth extractions and we couldn't be happier with the results. The office staff were all very nice and accommodating (especially Angie!) and can't say enough about Dr. Shalabi! His skills, knowledge and patient care details are outstanding! He took extra caution to make see she received the best care and was so careful not to cause pain. I'm not one to leave reviews especially for a dental office but this Downey office is great!! Thank you! read more

Great customer service from the front desk girls especially Marlene she helped keep my daughter calm and distracted which was nice for me great experience overall read more

I'm a nervous wreck when it comes to the dentist. I came in already feeling uneasy but the girls at the front made me feel comfortable. I got seen by a virtual doctor, and it wasn't that bad! I loved how they explain every detail to me. I got my cleaning done afterwards and they were so gentle! I will definitely come back to get my treatment done here! Thanks Dr Zak team! read more

Once again, for the 3rd time in the years I have been going to Dr. Zak Dental, my appointment was cancelled AGAIN! this was the day before due to a "power outage." I asked it the power outage was supposed to last 25 hrs and was told that the patients from that day were going to be seen the next day! hoe absurd! horrible service, they do not care about inconveniencing patients! read more

I have been going to Zak Dental since at least 2021. Since then, I hace not noticed a huge turnover in staff - everytime I go in, it is a completely different staff. Today, I walked out after arriving to my appointment 10 minutes early, and waiting 30 minutes past when my appointment was to begin. A person ahead of me also walked out after they did not have her dental appliance ready for pick up. It was supposed to have been ready Friday and was not ready then. Then today Tuesday she came back to pick it up and after at least 20 minutes or more, they could not even find it. Asked her to come back to do another molding. I over heard the staff, the finally found the mold but it was never sent to have the dental device made. This lady also just walked out. This place has not respect for patients time and it was obviously terribly unorganized. Huge red flag when the staff wont stay. read more

My daughter and I love it here. The customer service is great. The whole staff, from the front desk to the back, makes me feel welcomed and taken care of."-meant so much to our entire team. We work hard to create that kind of experience for every patient, and it's incredibly rewarding to know we were able to make you and your daughter feel so cared for. read more

Great dental office! The team is kind, professional, and always makes my visits stress-free. My teeth have never felt better!

The staff is friendly and helpful. They are accommodating to schedule and answer all questions.

Came to get braces fixed, was in and out very quickly. Making appointments is very easy. Thank you Zal Dental.

Excellent customer service. Great with kids. Certainly professional and friendly consultation with doctor. read more

Zak Dental - Downey - Digital phone call with specialist. - General Dentistry Near Me - Downey, California

Dentist and assistants are knowledgeable and kind. I would recommend this location to others.

Dr.Toosi and staff are the nicest. I've been coming here for years because of the quality of care and understanding they have for my phobias. Highly recommend read more