I love these people. Bob Mason and his sons have been taking care of our HVAC needs for more than a…read moredecade and are honest, kind, hard working, reliable and experts at what they do. I can't recommend them more highly. In two different homes they've fixed multiple ducting problems, installed new hot water heaters and an air conditioning system, and repaired/maintained a heater and then a furnace to good working order. Their prices are always fair and reasonable, and they stand by their work.

Bob's customer service and expertise are outstanding. After over a year of trying many different…read moreHVAC companies without satisfaction I am glad I chose this company. Price- excellent Work- excellent and timely Communication- prompt and transparent Explanation of problem and fix- the most trustworthy and accurate after over a year of communicating with different companies Bob even went out of his way to drive from SF (I live in Pleasant Hill) to put in a new grate for my duct so I can easily change AC filters, this wasn't part of the job. This is a honest, family owned, small business with many years of experience. They will get the job done right and go out of their way to make sure you are a happy customer with a cool home. PS- I never right reviews, but I am happy to recommend this company to anyone, Mason Mechanical is top notch.

Can I leave six stars? OK, three hours ago our AC went on the fritz with the temp outside hovering…read moreat 110F. I put in a call to Gene Burch, and dispatch said they could get someone out by tomorrow afternoon. Given the heat wave I figured that was good as it was going to get. I was wrong. A callback just a few minutes later let me know that Alfredo was in the neighborhood and would call me as he neared. 20 minutes later, I greeted Alfredo at the door and pointed him to the failing unit, along with the error message that the Nest thermostat had indicated. Alfredo opens up the outdoor unit, pokes around for a minute or so, and quickly diagnoses and repairs the problem - a capacitor that had shorted out because it was touching another part. A quick trip to the truck, a new bracket, and the AC roared back to life! After a quick check of the forced air unit in the attic, he was on his way and I had signed up for their monthly membership as well. KUDOS to Gene Burch for greatly exceeding my expectations for when the technician would arrive, and A BIG shout out to Alfredo, who got the job done quickly and with a smile on his face, reassuring me all the way. It always pays to shop local!

Gene Burch Plumbing's customer service practices leave much room for improvement. After a text…read moreexchange with a representative, filling 5 pages, describing everything about the work required, I never heard back. After persistent follow-up on my end, I finally heard back a week later. The company asked questions, to which I responded, but never answered any of mine. G. B. Plumbing was unaccommodating, inflexible and set-in-stone in the way it does business. If I were to craft a motto for the company, it would be "It's our way or the highway." Best find another outfit for your plumbing, heating, cooling & air needs.

All the positive reviews you read here are absolutely deserved. Art came out to my house in West…read moreMarin the same day I called. Within an hour he had correctly diagnosed the problem of a clogged part causing my furnace to quit or not ignite in the first instance. These are completely knowledgeable and trustworthy professionals. Second time I've used them and wouldn't even consider hiring anyone else.

How often does one look forward to calling an HVAC vendor? But it was time for a furnace tune up…read moreand thankfully our main man , ART was still with the company. Per usual, he gave detailed report and suggested 1 immediate part, an igniter, which I signed off on. I always feel smarter about our unit when he leaves...he is a great educator, not just a technician. I will never go anywhere else.

Fast service, reliable, competent, and very friendly. They diagnosed my problem immediately, had…read morethe correct part to replace with them and all done in 20 minutes! Great team, and family owned. They get my vote for the best ever! Thanks, guys!

I've been using Kelly Plumbing & Heating for all of our HVAC needs since our house purchase a year…read moreago. They've been prompt, they explain issues extremely well to a layman like myself, and their prices are fair. Most recently, I reached out since I thought my three-zone AC wasn't working properly. They called me back and explained super clearly that I actually did not have an issue and they figured they'd save me a bit of money. Fantastic business and highly recommended if you're in the Novato area!

Late to review but we've had a great experience with Reyes Heating & Air -- first to install our…read morezoned HVAC, and then for subsequent service visits. We found their prices to be reasonable. More importantly, Udiel (the owner) and his team are all responsive, friendly and helpful. When our heating system broke down over the holidays, they still were able to have a guy come out on Dec 26 (despite being closed) to identify the issue and order us a replacement part. He told us what needed to be done to prevent it from happening again -- essentially the crazy winds knocked the cover off a unit off roof loose and water got in. They managed to secure us a part quickly and replaced in before we had friends come over for New Years Eve. So grateful for their help during the holidays. Cannot recommend Reyes enough!

I wholeheartedly recommend Reyes Heating and Air for HVAC work. Our furnace stopped working 3 weeks…read moreago on a Thursday afternoon. Jimmy Reyes arrived at 8am Friday morning to take a look and told us they could fix the furnace, but since it was old there was a possibility something else would fail in the future. We had installed the furnace and A/C condenser together in 2002 and decided the best course of action would be to replace both. Jimmy told us that the A/C unit would require a permit and that might slow down installation, and provided a competitive estimate. Fortunately, we were leaving for a week's vacation the following day but Reyes dropped off some space heaters to keep us warm in the meantime. A week later, Reyes arrived promptly at 8am to install the new furnace and A/C (having secured the permit). The team introduced themselves (so polite!) and placed tarps, etc. to protect our flooring. They worked diligently and completed the entire job in 2 days! Not only that, but they removed the registers and sealed all the ducts to maximize the heating and cooling. We could not be happier. The new furnace and A/C are super energy efficient, quiet and effective. Reyes Heating and Air set the standard for excellence and customer service.

Installation just finished on a four-unit Quilt mini-split system. Very new product and I'm excited…read moreabout the aesthetics, usability and efficiency. My experience with Bellows has been an interesting one. TLDR; highly recommended and check out the Quilt system! - - - I had originally scheduled an estimator to come out an give a price on replacing a whole house gas furnace with a heat pump system but was also considering a multi-head mini-split system. The technician who came out was knowledgable and introduced me to the Quilt system. He was not pushy at all, simply said that it was a new system that showed a lot of promise. After reading a bit more about it, I was sold! The promise of efficiency was intriguing and the usability and aesthetics sealed the deal. It took about a month to really get things going, but once they started, the installation team was great! Very professional, efficient and tidy. On the third day of installation, I had inquired about the condenser unit location. It was placed in a prominent and highly visible location at the front of the house and I thought there was a good alternate location - moving it back about 5' and rotating it 90 degrees. I definitely missed the window of time when this should have been asked, and to move it would require some additional work. The initial response was not empathetic or customer satisfaction- minded, the quote for the change order was prohibitively high and I ended the phone call feeling very frustrated. Within minutes, one of the owners, was on the phone. Chelsea put on a MASTERCLASS in conflict resolution. She made a personal connection, approached the situation with humility and grace, quickly establishing empathy in both directions. Chelsea found a delicate balance between defending her business and wanting to help find a solution by sharing more detailed information about the systems and installation process, and asking questions about why I wanted to change the location. Like most customer-service facing professionals, she articulated that she wanted me to be happy with the product and service and that the company would make it right. But unlike the majority of those people, it did not come across as condescending - she was genuine, willing to explore options, and ultimately took the time to gather more information and see what options were actually available. The installation manager, Del, came out the next morning, worked with the installers to find an efficient solution to move the unit, and the system was completed within the original schedule. The two-man installation team ended up working a little later, and even on a Friday afternoon before a long weekend, showed professionalism and patience in testing the system, cleaning up, and making sure all of my questions were answered before calling the job complete. Ultimately, I am very satisfied with my Bellow's experience and would recommend. I am very impressed with Chelsea and her handling of the situation. The company, her partners and anyone working for her should be grateful for the leadership she provides. Thank you Chelsea, Del, Joed and Julian!

The Bellows service staff are competent and courteous. The office staff are also polite and…read morecourteous. The 1-Star Review reflects my assessment of an unbending schedule of fees charged by Bellows for its services. 1) The Fixed Schedule of Fees for Services is extremely expensive. How expensive?? Well, a few years ago, Bellows came out to our home to install a replacement part in the wall plate of a Toto wall-hung toilet. We provided the plumber with the correct replacement part. The actual repair required perhaps 10--15 minutes. The fee: $547 (including a service call fee of $149 plus $398 for the repair). In 2026, it surely costs more. The current service call fee is $189. At the time, Bellows HVAC was installing a ductless mini-split unit in our home, so I off-handedly requested this plumbing repair without determining the costs upfront. And indeed, I am responsible for my ignorance about plumbing charges; I should have known this minor toilet repair could cost as much as $547. That's on me. After much haggling, the fee was reduced to $400 - presumably because of the coexisting, and far more expensive HVAC installation. Still, wouldn't you have thought that a plumbing company might feel discomforted to ask for $547 for a trivial toilet repair? I learned a hard lesson about fees for plumbing services. 2) We once had an annual maintenance contract with Bellows for a reasonable fee of $300. Then Bellows informed us that only one of our three ductless A/C units was covered by the contract. Mind you, the units were actually installed by Bellows (cost: $15,500), with an average annual use of about 7 days. Did not matter. The new contract cost was $418. We should have read the small print on the contract. We paid the annual fee as there appeared to be no other option. However, I informed Bellows that I regarded the new fees as both excessive and unreasonable - and a genuine discourtesy to a long-time customer. Despite the complaint, Bellows somehow concluded that, given our previous use of their maintenance services, we had signed on for an annual subscription. And a few weeks ago, I discovered that Bellows had previously charged my credit card - unbeknownst to me - for a (now) more costly fee of $516 for a recurring maintenance contract. In effect, Bellows charged my credit card without any notification in advance or afterward. (This practice is expressly forbidden in California.) After two telephone calls to Bellows and a complaint to the BBB, (over a span of 14 days), the fee was finally removed. Bellows seemingly believes that with a refund of the unjustifiable fees, the company is absolved of any further accountability. In effect, 'We refunded the $516 charge, what more do you want?' Well, as always, Caveat Emptor! Get price quotes in advance, and be vigilant about recurring subscriptions. Do not expect a company like Bellows to accept responsibility for their contribution to any dispute, or to apologize for any inconvenience and distress experienced by the customer.

Absolutely incredible service! The positive reviews are…read moreclearly well deserved. We had tried to get the heater thermostat fixed a year ago but Ongaro had refused to fix it claiming our heater was just too old. The thermostat finally died completely and the heater would not turn on at all. Trey replaced the thermostat and now our heater is working perfectly! Trey was very professional, knowledgeable and the thermostat replacement cost was very reasonable. Highly recommend!!!

Marin Heating and Air just completed a new furnace installation in our home this week. From the…read moreinitial quote given to the finishing touches, these two men were excellent. They were prompt, professional, courteous and polite. They worked hard all week making this process go smoothly. Their quote was lower than most and we feel we received a great deal. I would highly recommend them to anyone who needs a new furnace. I almost can't wait for the cold weather and I HATE cold weather. I'm sure we will be warmer than ever this winter. Thank you Spencer and Russell.

In May, I hired Marin H2O to disconnect the water supply line to my aging refrigerator. The tech…read morewho came out to disconnect the line also crimped it closed on both ends, rendering it useless. As a result, when my new fridge was delivered a month later, it could not be connected to my water line, and I had to call Marin H2O to correct the same crimp that Marin H2O had itself created. If Marin H2O's tech had not crimped my line in the first place, I wouldn't have had to pay $343 for a second service. I was unhappy about the experience, and did not think it was fair, so I emailed Marin H2O to let them know. They never replied to my email, which is disappointing.

It is rare to find a company that is 5 stars in every way - great technicians and office staff,…read moreknowledgeable and experienced, responsive, friendly, fairly priced and consistently reliable!