I went to the store to return a pair of boots my girlfriend got and were too small for her. The manager made it look like I was lying and kept saying the boots were used! The boots had tags on them (how can someone walk around with tags on theirs boots?) Is this a joke? He went out of his way to get all the boots he had in display and compare them . I told him to exchange the boots for a bigger size and again he said No! Will never go back to this location the manager is so unprofessional .. then had to drive to the grove and got treated the right way and was able to exchange boots with no troubles! read more

Horrible customer service. I walked in with what was clearly a gift bag (right after Christmas) with a receipt and tags still on a jacket. I assumed it was a gift receipt as it was with my gift. The sales person didn't bother asking me how I wanted the return done or if it was a gift I wanted to exchange, etc and instead put it back on the credit card of person who bought it for me (even though I just asked him to throw away the tissue paper and gift bag). He said there wasn't anything he could do to reverse it. This is a bold face lie as I am a business owner myself and I know you can void out transactions the same day. I asked for a manager and he could care less about helping the situation. All of this could have been avoided if the worker wasn't being lazy and would have told me up front I wouldn't be getting a credit or cash for my gift. I left there empty handed and now the person who bought this for me knows I returned it. Extremely frustrated and not coming back here. read more

I'm disgusted with the service they have at this store especially their manager named VALERIA. I just went (Sunday December 26 @ 4:14 pm) I kindly asked a gentleman in the fitting if the fitting rooms were open. He told me they weren't, i thereafter said "oh that's terrible" and walked away. As I'm walking away a woman employee (who I later found out was the manager named Valeria, wearing a white top and black shorts makes a comment about me, I walked back and said "excuse me what did you say to me?" She responses with "you heard me" (which is super unprofessional and a disgusting thing to say to a paying customer). I responded by saying, "no, I didn't, what did you say to me". She then said, "you know what's terrible, people not respecting it's a pandemic". I simply responded with the truth and said "I understand it's a pandemic, I'm wearing my mask, the reason I asked for the fitting room is because other Zara's I've gone to have had the fitting rooms open". I continued by saying that is no way of practicing CUSTOMER SERVICE, as I in no way shape or form was disrespectful. A manager should never talked back to a customer especially in the hard nasty tone of voice she did to me as her other employees in the fitting room starred at me. When I went to the front and asked for a manager, the lady at the register informed me VALERIA, the same women who spoke to me disrespectfully was the manager. Once Valeria saw I asked for a manager, she quickly changed her attitude when I gave her the clothes back and informed her I will be contacting corporate and making an office complaint. read more

This store is one of the better locations, it's decked out prettier and more organized looking. However, the sales people who work here are incompetent. Or at least the ones I came across. I had to explain to the sales person three times what I needed done because she kept doing it incorrectly. It was a simple exchange, you don't have my size available, fine give me store credit. Yet she still tried to charge me for something else that I bought instead of forwarding that balance towards store credit. Extremely disappointed with the customer service & will not be purchasing any items from this store. My recent encounter in this particular case is exactly why I I can honestly say it's so much better shopping online. read more

This is a hard review to give because I honestly shop here all the time. I love Zara's fashion pieces and for the most part the price reflects the quality. This one in particular always has a wide variety of product and does a good job of splitting up the trends. Also I will give props to whoever does their window displays! So I give them 3 stars for the fashion. However if you are looking for great customer service and employees who care, this just is not the store for you. On more than one occasion I have had employees roll their eyes at me, ignore me, say they would try to find something for me and then they just don't. The most recent time in was with my fiance and we were shopping in Mens. Of course the Mens cashwrap was closed so we went to kids(multiple employees at this register) they tell us it's closed and we would have to go downstairs. We go downstairs and there is about 30 people already in line and one poor employee trying to ring everyone up. Seriously guys? It's 7:00pm on a Friday night... Not exactly closing time and everyone upstairs is just standing around. I've worked in retail for over 15 years and this is just so rude. For the people waiting AND for the only employee trying to take care of everyone. I mean seriously I felt bad for him. Get your stuff together Zara. I don't expect Top of the line customer service, but a little but would go a very long way at this store. read more

Horrible customer service. I came in on a Tuesday around 4pm, not busy at all. I saw a top that I liked on a mannequin, when I asked a sales associate (who was doing go backs) where I could find that item he simply said "I'm not sure" didn't offer to help me find it, or lead me to someone who could help me. He just gave me this look that made me feel like I was bothering him and extremely uncomfortable. I'd hate to believe that employees in this location are stuck up or snobby but that's what it felt like. read more

We went in yesterday to try and find some clothes for my husband who is super skinny. We found quite a few! Unfortunately, they didn't have the blazer we liked in my husband's size. We asked the staff and they looked it and told us the Zara in Santa Monica had it. We went to Santa Monica and got the typical "we need the reference number" line. Frustrated, we called this Zara and they helped get us the reference number so we could locate the item. So...definitely going to this Zara store over the one in Santa Monica. Also, the selection is so much bigger! read more

I bought shoes, lost the receipt (which is my fault).. wanted the same shoes but smaller (apparently does not carry size 7 shoes) only 6 1/2 then it jumps to 8!!!! The shoes were nowhere to be found online and were only in store in Pomona which super far and isn't worth what I paid for the shoes. Anyways , The manager at the store was no help at all, she wouldn't even have another store transfer / ship the pair they have. She wouldn't give me store credit or let me exchange it for anything else that the same price. I understand that the policy changed, but what do you do when you can't exchange it for the same item but a difference size because it's simply not available. Do I just eat the cost?!? Shouldnt an exception to be made in certain circumstances ?? Like store credit?!! Shame on you Zara for making such a crappy policy!!!! Smh read more

I purchased an item. It was too small so my daughter exchanged it for a larger size. She didn't have the receipt. It was too large. I tried to return it and get store credit and was told by Elana/ Alana that I could not exchange it or get a store credit. I read more

Very poor customer service! Had to exchange an item and had the receipt but would not allow me to get it exchanged for the same price I paid for cuz apparently it was already on sale racks.. If I paid for the item and still have the receipt, why would I not be allowed to exchange it for the same price?! Rude managers on any floors! Where do they get these prick of managers..too bad I love Zara, but not this store anymore, so I'm going back to century city where I shop for Zara! Zara execs should change all supervisors or mgmt at this del amo or lose loyal customers. read more

They have really cute clothes and most of my clothes are from Zara, I come into this location most of the time since it's closer to where I live but the service here really needs an upgrade. I don't think they care either which is more upsetting. Their returns are bs. I'd rather drive 30 min to la to shop and get better service than coming here. read more

I placed an online order which I never received. I tracked my order via UPS and it was supposably delivered to my doorstep. I called Zara multiple times and they would not credit my account. Luckily I had charged my order through American Express which took care of the charge and credited my account. I will never shop again at Zara nor will I allow my three daughters to either. read more

The worst Zara I have ever been to. The employees are awful! They completely ignore you and do not help at all! I have been here several times and not once did I have a pleasant experience. I will go out of my way to visit a different location for this exact reason. read more

I had a really good first experience here at the new Zara. I was happy to be greeted with the warm welcomes. To be specific one employee named Jordan, spent a lot of time to help me and give me honest opinions on my homecoming outfit! read more

Unfortunately, Zara has a culture that does not value any level of customer service and the Torrance location is the perfect example. No one greets you, asks to start a room for you or shows any sense that they value your business. In fact, you're really a nuisance to them! The worst was when I walked out of my room wearing their garment to ask the gal in the dressing room if she could grab me a smaller size. The garment was loose, exposing more than I would want the public to see, told her where to find the top (clearly I was not walking out like that) and she said, 'well then, do you want to go an get it yourself?' OK, I can, but all my stuff is in the dressing room - can you watch my stuff while I walk the floor? She walked over looked at my room, then walked away. Yep, perfect she was totally going to keep an eye on my belongings...Right! When I mentioned it to the manager, Stephanie, it was like she was reading off of a manager playbook. At one point, glancing down at her tablet to do something else. Shop there knowing you will not get any help because they do not care about customers! Shop in the J Crew at the mall - they go above and beyond and that's why they're brand has stood the test of time... read more

I absolutely love the clothes at Zara, they are edgy, stylish and reasonably priced. What ruins it is the people that work there. For the most part they come off rude, snotty and rigid. Instead of appreciating a customers business they make you feel like you should be honored to be able to shop there. read more

Love,love this store. Customer service is awesome and clothes are the best. Look for special pricing on the Web site

This review is for the security guard at Zara, Maria Sol. You can tell how much she loves her job and values great costumer service. I had a faulty wallet that kept setting off alarms every store I went to. It was embarrassing! She helped me figure out the issue and helped me remove the magnet in my wallet that kept setting off alarms. She was also super sweet the entire time! Thank you Maria! read more

Love this place to shop!Maria sol the security helped me very well with a situation.Very friendly and helpful!Would recommend anyone to go there read more

I always come here and spend over $300 at a time it seems like the men's section is always closed to pay. When I have to pay on the children's a side they always seem to not know how to greet customers or even be friendly. With me spending this much money I should at least get a hello or a hi but once again didn't happen today I'm so over shopping at this location. I'll just take my business else where. read more

I always find the snazziest clothes here lol I could go broke in here in a matter of seconds! Recently copped sneakers, boots and a coat for $50 what a steal lol I left my purse here for like 3 hours and the sales associates kept it safe for me lol I'm so forgetful! Thank you! I had my wallet & credit card in there ahhhhh!!! read more

I used to love coming to this store but this last time I was there I had such a bad experience with one of the workers (Ilene). I came to return a few items I had purchased and while I was at the register I could already tell the she had such a bad attitude she was not friendly at all!!! Towards the end of the return I asked a question about the payment refund and the worker was so rude and unhelpful and said some mean words that I felt were so inappropriate to say to a customer. I mean come on your working in retail and to treat customers that way is inappropriate, she looked miserable working there i mean if your unhappy look for another job! why work in an environment where you have to deal with people daily. Pick a different occupation and do us all a favor and save us from having to deal with people like her! To top it off her manager was there and I spoke to him about her behavior. I hope he handled this situation so it doesn't happen to another customer who wants to enjoy their time shopping and not get ruined by dealing with rude aggressive workers like her that can't handle explaining a return read more

Good selection of items. Disorganized checkout who don't know what they are doing, but dress the part of what it means to work here. The Grove location is better, but farther. read more

Just want to let everyone know that ZARA is the WORST company I've ever dealt with and I'll never shop there again. I ordered 15 items a couple weeks ago and only received 10 of them. When I called to let them know they took a few days to look into it, and just called me back saying my case is closed and they show on their end that the shipment shipped complete. So, I'm basically out of luck. This is the worst customer service experience I've ever had. So, I basically just threw money away on clothes that I'll never see. I asked if there was someone else I could speak to and he kept telling me my case was closed and there was nothing they could do. If any of you shop there, it's a good idea to give your business to another company instead. read more

I want to recognize a Manager name Obryan, For his OUTSTANDING job that he did on Tuesday, June 3rd, the day of the shooting!! he knew what to do right away!! he shut the doors and grabbed All his employees and customers and took us to the back! He was calm and collective and did a GREAT JOB! He assured us that we where going to be OK. Because he was professional and knew what to do, he made me feel safe. He saved our lives! "Thank You" young man! We need more people like yourself! read more

Worst store ever.. I love Zara clothes but this store specifically has the Moran's working here. I purchased 10 items for my baby and and checkout cashier put 6 in my bag. I brought everything back and asked them to see if my items are here ? 3 of them coins figure out what happened to my items.. they had them in front of them but unable to figure out if those were the correct items that I paid for ????? Seriously.. bunch of DUMB dumbs I spent 4 hours total just at this store including driving back and forth home. read more

Just had the worst experience at the kids Zara. The size I needed for my little brothers hoodie was on the floor display. And they weren't willing to let me purchase it and replace it with a mother size that they clearly had in stock. They offered to order it and have it shipped to the store. What!! Why when you clearly have the size in store. That make no sense at all. I asked if they could shipped to my house then sure but they were willing to wave the shipping fee because it wasn't over $50. Mind you I had other items in my hand I was going to be purchasing as well. So at that point I let it all. They couldn't even make a sale. read more

Worst customer service ever. They're all frowning and snotty. Geez!!! This is not a high end store. That's why I shop online. Sometimes I order online and pick it up at the store. Nobody is at the counter, when someone does appear he/she ignores you and move away. Really!! Hiding from customers. read more

I love shopping at the kids department they are always so helpful and courteous, and this is my go to store.

Shopping for Christmas gifts is always exciting . . . exchanging them after Christmas can be a bit stressful. I had taken a picture of the dress and top I wanted my daughter to see before I made the exchange and my text wasn't delivered. Fortunately, Zara has a wonderful security guard, Maria Sol, who offered to assist me. I couldn't take my selections out of the store before purchasing them and Dear Maria offered to hold them for me. I walked around the mall and still no service. When I returned to the store, Maria offered to take a screen shot of my selections and send them to my daughter using her phone. Voila!! Success!! Maria was so kind, efficient, patient and helpful. More Marias are needed and I complement her for her assistance. I'll be back!!! read more

Is there a ZERO star option for this Store? First off, Zara is my top brands among others. Came here after the crazy Black Friday coz it's the nearest store from home. Shocked & disappointment is what approached me, 2 Asian male associates were inside the store, been in for about 5 mins, not that i want to be recognized but not even a Hi or Welcome like other stores do, they were just doing their own thing, pass u by like no one is around and I'm like 'am i invisible?' I was looking for my size and it's so obvious that i needed service but they don't f***ing care, instead i had to approached one of them. Full on attitude, so i dropped the clothes and walked away, UPSET SOOOO DISAPPOINTED! Went home to do cyber Monday instead. Ordered Zara online, unfortunately only that same mall from my house is giving me the option for a free shipping store pick up. So i did placed my order, hoping this time to get a good service. Got couple emails that orders been shipped and another email that my order is ready for pick up. So excited. Today I arrived at the mall, went in the store and One associate name DARNEL tall dark was at the counter, as soon as He saw me walked in he walk away and went to the back, before He even get to grab the door i said ' excuse me, i am suppose to pick up my order' he replied while walking 'ONE SEC' and go to their office or so, i waited for him to come back. i was so mad . As soon as he is back, i told him this is the worst Zara store I've ever been in. Couple different times and different sales has the same training attitudes. So disappointing, ridiculous,horrible service. 1 star is not ever pertains to you and i mean it. Since no supervisor at the moment so i decided to call the office and write a review on here. I would never recommend this Zara store in Del Amo Shopping Center ever. read more

I completely appalled by the behavior this fine retail establishment that I found I had such a good experience I thought I had. The employees here are so rude and probably nearly a pound of racist. I don't know why Zara employee here think they are way better than the customers. I work in retail myself and giving customer service is always 100% required on the floor. It's really retail basics 101. Don't you get taught that when they hire you! When I'm shopping I shouldn't be getting dirty looks from the employees. I'm not sure if it's the pride that they think they have by being a Zara employee, but they need a serious reality check. I'm serous some of these employees don't even realize their own self worth, and wanna give dirty looks in disgust while they be looking the way they look at work. Never coming to this location! The employees will ask if you are finding everything okay and than proceed to converse with other employees and make insinuating insults and facial expression about you. The cashier will not even speak to you while ringing you up and have a dead face like your wasting her precious time. read more

Today, when I was shop in the store, I found one of cloth hang with an broken hanger,I told the worker but she say just leave like that. That makes me feel they have terrible consumer service. I do not want shop in this store again. read more

DO NOT SHOP HERE UNLESS YOU WANT TO LOSE YOUR MONEY!!! The female manager,I'm assuming her name is Jessica cause everyone else on yelp seems to complain about her, but ugh such bad customer service. Actually it's more like non existent customer service!! Really rude,made me feel stupid and guilty for trying to return something that I had just bought the day before. read more

This place has no customer service. No one ask if you need any help. Not even a hello! Have to registers on top level with employees there standing behind register, but you are told you have to pay down stairs. Such an inconvenience. Also the way the clothing is display makes ZARA look like a closeout store. The racks are messy. Shopping at a tjmax or even a ross better organized. read more

Terrible customer service at this store; just terrible the morale & service SUCKS...my daughter and I came into the store looking for an outfit for graduation. As we looked around, we both noticed that not one of the sales staff greeted anyone. Not even us. I saw at least 5 staff members and they all look like they hated being on the clock. Literally walking pass my daughter and I without speaking or asking if we needed help. I took my time looking at a few more pieces and wanted to try on what I found. The staff were more concerned about nails and other non related stuff (talking to one another) rather than properly assisting customers. There was no initiative to properly checking stock, calling another store, merely showing some kind of concern for shopper. I was disappointed because I came to Zara specially to shop for my graduation. The staff need to be trained ASAP, stop walking around like zombies -not impressed read more

They're having a huge sale .. great items to select from. Customer service could be better. No one asked me if I needed help looking for anything and some were kind of rude at the fitting rooms . I love this location considering it's in the mall along with a bunch of other stores. Sale is currently UP TO 70% off . Great sale . read more

Love Zara and I've had great experiences going to this location, they seem to be keeping the store more organized. The manager Jessica was super nice and it's a plus I found out she's from Chicago where great people are from! Omg In a while a dressing room person has been a little snobby. Other then that great experience read more

I really enjoyed the vibe in here. I was impressed with how clean the store was. However, the first worker that helped me was extremely rude. It was as if he having a really bad day. But the next worker, Jordan, helped me find the clothes and guided me through the store. He was very nice and helpful. read more

Terrible quality!! The back pocket on my jeans ripped the 2nd time I wore them. I go to take them back and the store managers Jessica and Miranda would not allow me to return them. I highly suggest not buying their clothes. Terrible customer service and all around bad company policies. read more