Horrible staff, slow as molasses and inefficient. Never enough employees manning the registers. Floor is always a mess, looks like a bargain basement sale. I try to avoid this store but it's the only one that's convenient. Was returning some items and I offered to help the employee by putting the clothes on hangers for him and he snapped back, I'm working as fast as I can, I only have two hands. Store manager needs to do a better job at training his or her rude staff on customer service. RUDE! read more

The manager and staff at this Zara store are the most inconsiderate and unfriendly retail sales people we have ever encountered. Do not expect any kind of reasonable service from this location. The manager does not smile and his tone of communication is insincere and almost cold in manner. He persona is more suited as a club bouncer... There is also a female Asian cashier who is also very rude and unwilling to help with issues/questions. Avoid this store at all cost!!! read more

It's in the newly remodeled side of the Del Amo Fashion Center. I'm giving the store 3 stars based on the esthetics. This is the only Zara I've ever set foot in because I always thought that it was a women's clothing store. Zara...it's a name that says "I sell over priced women's clothing." When I did find out that they sold men's clothes as well, I decided to go in. I was surprised to see that it was a complete men's store and that the women's store was on the floor below it. I was taken aback that a store called Zara would give the men's clothes it's own complete space. The store is nicely laid out and the clothes are nice and stylish. The prices were not too unreasonable. Then I started trying things on You definitely have to be in good physical condition and a petite man. I wear a medium in most shirts and jackets...sometimes a large in jackets. The first thing I tried on was a jean jacket with the wool lined collar...very cool looking. The medium fit like an extra small, I needed help taking it off. I tried on a different jacket in an XL and I felt like a sausage. When did men become petite little b!tches?!?! read more

Aww!!! So the mall is always changes it's hours. The last time I was here they had a shoot and instead of Zara helping to keep us safe they kicked everyone out. Came here today right at closing and they would let me in. Although the store had so many people it was even fun and shopping. I just wanted to do a return! But they refused to let me make a return! This place is awful! I will be contacting corporate to place a formal complaint! read more

The women working at Zara there today were outstanding in every way! Truly honorable humans who naturally were kind, helpful, compassionate, knowledgeable and I greatly appreciate the human to human interaction I had today. Because of this I will be a long time customer. So thank you ladies! read more

I used to like shopping at Zara. I hate Zara now. I bought a legging and I didn't try on. The legging is damaged with a hole in he front and the button/snap in the front don't even work. I tried to return it but the stupid store won't accept it. RUFKM? Don't go to Zara. People that works at Zara are morons. read more

Two people in line to buy clothes (I was one) & the girl helping the customer at the register tells us after she checks them out, "Oh that was actually my last customer. I'm closing this register." Then she proceeds to walk away. Um, it's 12:24pm...you are closing with 2 customers waiting? You didn't even tell us what register was open. We were in the kids department, I glance to the register in the men's - doesn't appear to be anyone there. I decide they don't want me to buy anything, so I put my purchase on the counter & leave. Why wouldn't you help the 2 customers OR walk them to the available register?!? Clearly your employees don't actually care about the customer having a good experience or even purchasing clothing. read more

I love shopping, this is my favorite mall and I'm big fan of Zara, but this store? Terrible experience every time I go there, it always looks like it's Black Friday day( clothes never organized, messy..) On the check out you always have to wait because only two register open. I hope they will improve themselves. read more

My daughter just had very uncomfortable experience at the Torrance store. She is a senior in college, 4.0 scholar ready to purchase a dress for graduation. She wasn't sure of what dress to buy so she asked them to hold. She was told by a rude young man that said they don't do holds. However, he put a dress on hold for another Caucasian person. As a test, my African American daughter gave the dress to her Caucasian friend. She asked him to hold the same dress and he gladly held it for her. She called me very distraught because she could not believe the treatment and was too intimidated to to complain. I have tried calling ALL day with no answer so that this matter could be settled with management. This is my only option. You should not hire employees that do not know how to treat their customers equally!! Shame on you! My daughter has Buying Power and is owed an apology and deserves to be treated with dignity! read more

I went to the brand spankin new Zara store at the newly renovated Del Amo Fashion Mall and had nothing but great service/help from the store's bright eyed staff. I'd like to thank Alexis for putting my sneakers on hold, very cool of you to look out and keep them there. however I feel that the management needs to try to be a little more attentive than disinterested in helping me out. read more

Zara - These kicks are pretty freakin cool!! - Women's Clothing Near Me - Torrance, California

Let me start off by letting you know about the manager for Zara store at the del amo shopping center. Her name is LISENIA! She was very condescending and unprofessional! She was very unprofessional and her tone of voice was very rude! She has no common sense of professional work ethics what so ever! LISENIA, you should get an education in management it can really help you with work ethics! Zara also has the worst return policy, customers are not able to return anything if you do not have the receipt! NO EXCEPTIONS! They have a policy that states that if you do not have the receipt you can only exchange the product for a different size or color, NO EXCEPTIONS! This policy is not fair especially if the product has the tags and unworn within the 30 days! You have lost myself and a lot of family members that have been shopping with you for a looong time! Wow Zara! read more

Usually my go-to Zara store, but unfortunately my last few visits the service has declined and cashiers lines are often long and not 6 ft compliant. possibly open the top floor registers to elevate the hassle of customers waiting in long lines? read more

Horrible management. Between Men's Kids and women's store....3 check counters. All closed but one, with one register. Line over 10 people deep. Unbelievable read more

The customer service was over the top good! Why did some people give this a bad rating? I was in the men's department doing a return and wanted to get a different jacket in another size and they went out of their way to find it for me! They looked it up on the computer to see if it was at other Zara stores, and then when it wasn't they looked to see if I could order it online. They knew the EXACT jacket I was interested in simply by description and didn't even carry it in their particular store. I ended up being helped by 3 people who were all AMAZING! Don't be a hater. These employees were so nice. I hope their manager reads this. :) read more

Disclaimer: I am a woman writing this from my partners Yelp account (with his permission) because I don't have a Yelp account! So my partner and I both went to buy clothes at Zara. We had no issues when shopping in the men's department for him, he was able to try on the clothes and show me in the fitting room. There were also other girlfriends there checking their boyfriends outfits. When I went to go try on clothes in the women's section they wouldn't let my partner even stand in the waiting area of the fitting room (far away from the actual changing area). A very aggressive sales associate (Chloe) kept telling him he couldn't even stand near the outside of the fitting area so I could show him the clothes I was buying. When I complained to the manager he claimed men can't be in the women's fitting room area because the curtains don't close properly. He also claimed that women are not allowed to wait outside the men's fitting rooms but this is a lie as the entire changing room of the men's department (and the entire men's sales department itself) is run by female sales associates. This is completely sexist, not only are women allowed in the men's changing area, the entire changing room is run by female sales associates. Why can't these women be looking in on my fiancé changing? It is not okay for the policies to be so different for the men's and women's departments. It is not fair for Zara to assume that women are not looking in on men changing. If the manager's point holds true then he cannot have female sales associates working the men's fitting rooms. My fiancé said he was even uncomfortable that the female sales associate was right outside his changing room in which the curtain doesn't close. Also my partner hates that the men's department is filled with women. How are they possibly going to help him pick men's clothes? Why would he be comfortable with them being in the fitting rooms where the curtains don't close? Why are women only allowed to be uncomfortable about showing their naked body to the opposite gender? Are the saleswomen just supposed to flirt with guys to help zara sell clothes? The only men working at Zara were at the register of the women's department not even working the sales floor of the men's department or the fitting room (where women supposedly aren't allowed). Also they should just get curtains that actually close or invest in doors so everyone can be safe and comfortable. Zara is so cheap it is ridiculous. Also for the record I am a woman writing this from my partners account, I don't have a Yelp account! read more

I had a very good experience at Zara the clothing is nice very good quality O'Brien has the best customer service if you need anything he is the one to go to he's always professional dresses really well every time I communicate with him or see him he's always has this immense energy and so happy all the time very positive great experience I will always keep coming back as long as he's there read more

The time is 7:48 and registers in both men and baby section are closed with several employees in all sections. Victor was rude and unpleasant when I asked if he can ring me up. Came downstairs to check out the line is about 20 people long. It makes no sense if store closes at 8pm why large both upstairs sections are closed. Ex what if elevator wasn't working and i couldn't go down stairs. It doesn't make sense. And victors UNHELPFUL attitude didn't help the shopping experience either especially trying to have a pleasant time after COVID read more

I walked in to pick up an order and the sensors alarmed. The security guard, Maria Stone, approached me to check if I had a security tag on any of my items. I dug in my bag and I had a ton of receipts, but no security tags, so I went outside to throw them all away to see if that would work. Again, they alarmed but she wouldn't let me leave until we figured it out! I finally thought to check the jacket I was wearing and sure enough! there was one attached. She kindly grabbed some scissors and cut it off for me so I wouldn't alarm each and every store I walked in today . Thank you, Ms. Maria ! read more

Worst place of all time. They know how to smile and take your money, but they don't give a damn shit solving whatever problem come to their fucking faces. Selena n Angela are the worst girls who give a damn rock face when coming to solve my problem. I've been a Zara fan for years n love if all time but when it come to customer service it comes to the death end of life. No wonder why this Zara has 2 stars. Alert shall forward to the owner of this branch! read more

Caroline, one of the managers in this store is disgusting. I called the store to confirm my online order and they told me it's ready to pickup. I came today and they told me my package wasn't there. Then the manager Caroline came out, she gave me a contemptuous smile and said I'm sorry but there's nothing we can do. Someone in my team made the mistake but it's none of my business. After then, she yelled to me and asked us to leave. Excuse me??? Are you really the manager??? It's your employee told me my order is ready that's why I'm here today. I drove 30miles to pick up my order. You made a mistake and you told me it's not your problem??? The manager Caroline threatened us and called security to pushed us leaving instead of helping us to solve the problem. She even refused to tell others her full name, that's ridiculous! Seriously the worst customer service in the world! read more

Terrible customer service. Unhelpful sales people. Tried to replace an item that I purchased damaged and didn't notice at first but because I had removed the tags they would not replace it even though I had the receipt and was within the 30 days warranty period. The sales person called a "higher authority" which was just another sales person who told me the exact same thing - completely unhelpful. They then gave me the customer service number to call, which I then was on hold for 20 minutes - with no one ever picking up. Will never shop at Zara again. read more

two cashiers who both take their time on returns while about 7 other employees are on the floor or in the fitting rooms chit chatting. waited in line for 15 minutes and didn't move. put my stuff back on the rack and left without buying anything. they need a better system because only 2/4 registers were being used. read more

ladies at front are rude and unhelpful -- maybe they were just all having a bad day but customer service should always be a priority and these ladies failed read more

Worst customer service ever. Tried to return a defective pair of jeans that ripped 4 days after I purchased them and the manager would not return them. The girl at the register even agreed that they were defective but the manager refused to even look at them or return them. She was very rude and would not listen to what I had to say. I filed a claim with the corporate office and they rejected it as well. Won't be coming here again, I'll stick to Nordstrom's where they respect their customers read more

I absolutely love the style of Zara. Today's experience was extra cool. Mariasol who is the security guard went the extra mile by bringing me a shopping bag. I had a bundle of clothes that I was struggling with. I didn't know where the shopping bags were and out of no where Mariasol (again the security guard whose job this probably isn't) went beyond her job and helped me. She brought a bag and held it open for me. She's special. Friendly conversation and smiles too. You're awesome Mariasol read more

Just had a terrible customer service experience at Zara in Del Amo Fashion Center. I tried to return a kids shirt (unworn with price label still attached) and was denied because I had lost the receipt. I asked to exchange for something different and the manager on duty even denied this lesser request. So frustrating! Now I'm stuck with a shirt my kid won't wear... Lessons to takeaway: don't buy from Zara unless you absolutely need the item, keep your receipt from Zara even though it will clutter up your life and make you feel like a hoarder, give my business to any other shops other than Zara. read more

The manager Jessica is rude and power trips over the smallest things. Doesn't care to help customers and finds the smallest reasons to not help customer. The manager is rude and unhelpful to customers and her pissed off face says it all. Went to Zara to pick up an online order at store. Provided the manager the order number but the manager would not use the full digits to look up the order (she only used the last 2 digits) and of course the order did not pop up. She insisted that a printed order confirmation must be present in order to get package. Worked with another store customer rep and she was more than helpful and when provided the same information as the manager, the other customer rep was able to retrieve the package. Anyways, the whole point is that the manager is purposely unhelpful and provides really poor "service" (if you can even call that). Based on other reviews, seems like many other customers are having issues with the store manager Jessica as well. I think Zara corporate and the district manager should be notified of such incidents and will be more than happy to push this to the top. read more

Terrible customer service. Manager Jessica is rude as can be. Did not seem like she cared about helping us, wouldn't let us return something we didn't notice was defective. She said it wouldn't be resellable. So why is it okay that we purchased it then? It's the fact that she was snobby about it. BYE! I spent so much and you prefer to not exchange/return something that's 50.00 to keep someone who spent over hundreds a month. read more

The line was super long and they only had one cashier, we were the final customers for the day. There were at least 5 employees on the floor and others in the second level. Several people in line asked for another register to be opened but the employees were very rude and dismissive. read more

this is by far the worst ZARA location i've ever came across. the workers there are terribly rude, lack attentiveness, and definitely need to go back to training. i went to try some clothes on today and there's this one worker that stood out the most, and not in any good way... the way she talks to customers should not be tolerated. i tried to be understanding because maybe she's having a bad day which is normal.. but even though i was being nice to her, she STILL found some way to be disrespectful. She has a buzz cut btw. thankfully she was not running the floor with that tone of voice. it was probably best that she was only in the back (fitting room). ZARA use to be the best store for formal clothes but not anymore now that they completely downgraded their staff! managers need to step up, and hopefully none of them were managers.. that would be such a disgrace. if i could, i would give 0 stars. read more

This is the worst store you can come to. The minute you have a problem with an item they treat you like you stole something. They humiliate you and say you took the tag off and wore it even thought you telling them you didn't. The manager is a total witch she has no sympathy or respect she believes is her store and uses her power to bully the customers. She is not helpful at all and is very condescending to the customers. Zara customer service totally sucks is horrible. Please don't shop here or you will see what am saying. read more

I came here to shop around for a new skirt, and was surprised that they were having a sale. Of course the store was chaotic due to the amount of shoppers trying to take advantage of the good deals. I wanted to try on some skirts I found and one of the employees told me that the fitting rooms were closed for an hour, while giggling with other co workers. I proceeded to buy one out of the four skirts I originally wanted to purchase. I would have taken them all but I was told that sale items were final sale items and I could not do any returns or exchanges. I waited 37 minutes to check out, even though there were two lines at the register, one for purchasing and the other for returns/exchanges. I was annoyed by one of the employees taking customers from the returns/exchanges line bc it made the wait even longer. Why bother making two lines if the employees are going to ignore their own rules? This is the most unpleasant experiences I have had while shopping. I would rather go all the way to the Hollywood store rather than come back to this location. Management needs to clean up house and recruit people with better customer service. Highly disappointed, please avoid this location if you can. read more

This location is incredible! Shout out to Andre who operates incredibly well in a busy environment. He gave me great advice and recommended some awesome shirts. Andre is the man, provides great customer service and knows his clothing! read more

Love Zara. How can people give this place a bad review? I bought a load of stuff online and returned at least half at the store and they couldn't have been more efficient and professional. The prices are amazing and the styles are the latest, and the items that did work are my favorite go-to's right now. You simply can't go wrong with a store offering this formula for its customers. There is a reason even Kate Middleton and the Monaco royals mix Zara clothing into their wardrobe - it's fun and affordable and you look great wearing their stylish designs. Definitely recommend this store as well as their online site with an even greater variety choices. read more

The customer service in this store is downright infinitely horrible. Just because I wanted to return some clothes that I bought online they refused to help me. There isn't anything in the return policy that says you cannot return or exchange online items in the store. Like one of the customers on here, I too was treated like garbage because I requested a refund. I printed out all the return labels and e ticket and they still didn't want to give me the return until I brought my mother with me and she fixed those assholes right away and then they finally gave me my refund. Yes, definitely, the worst management customer service I have ever encountered. Their manager too is downright bitch. Her name is Jessica and she was downright rude until my mother gave her a piece of her mind and finally she apologized. The sales people here are very rude and snobbish. It seems like they are being bothered if you ask for help such as finding a size or just to open a fitting room. Their selection in this store is downright detestable, they have infinitely prettier selections online. They only have small and extra small. It is rare you can find a medium or large or especially extra large. The clothes they sell in their brick and mortar store is infinitely ugly and look like clothes for psychotic people or crack heads. It's a totally different story online--the fashions there are elegant, chic, and lady like unlike the stores and especially this particular store. The store looks fancy but their merchandise is very cheap looking and crappy. All the people who work here are in extreme need of getting lessons on good customer service because right now my grade for them is an F-!!!!!!! If I want to shop at Zara, I'm just sticking to online from now on. I'm never coming to this Del Amo one ever again!!! read more

You'll wait 20 min for only 2 check outs ahead of you for god knows what reason and they won't even bother to apologize or even ask how you are when you finally get to the register. This is after one of the cashiers was standing at a register staring into empty space for ten minutes while a whole line was waiting before he pulled himself out of his reverie to call next. Also the store has poor accessory options, I was really hoping to buy a purse for a friend's bday I saw in an NYC store. read more

Yes! Agree with everyone about the awful customer service. I love Zara and love their clothes but dread going into the store to shop. The lines are always long, there's never enough staff to accommodate shoppers and almost every single associate is so rude! I've asked to speak to the Manager once or twice and even she was awful. It's so disappointing to have your favorite store staffed with poor service. Hopefully Zara will notice all of these extremely poor ratings and do something about management and staff...fingers crosses. read more

Whether online or in store the customer service was absolutely atrocious. I received conflicting information from employees and nobody was at all interested in clearing up the mess it caused. Some employees were nice but most couldn't care less about you. I understand that working in retail is not a dream job but it still sucks being treated like a nuisance. read more

I purchased a top 7 days ago and it now has tiny holes around the neck (in the front) after being washed 1 time. The Store Manager Jessica was extremely unhelpful and would not exchange the top because it "isn't on a seem so it's not our fault". Poor customer service to say the least. read more

i dont even want to give it a rating. The workers (+manager) are all fed up with everyone's shit and clearly do not want to work. They have HORRIBLE customer service. I have never seen a place like this. The manager disregards whatever you say and just goes her way. read more