I don't know what possessed me to pick up lunch here. I was two miles from home and didn't feel like turning around and driving 5 miles off the island to go to Chick-fil-A. I had not been to a Zaxby's in years. I was on a conference call and decided to use the drive thru. I don't know if there were staffing issues, but it seemed to take forever for the food to be prepared. I was probably 5th in line on the drive-thru line and everything seemed to be in slow motion! When my food was ready, I went and drove home to eat. Going home to eat was the smartest thing I did, because there were no napkins in the bag! The breading on the chicken was dark brown. My initial reaction was they burned the chicken in the deep fryer. I opened the sandwich and bit the chicken and it was actually tender. So I put the sandwich back together and ate it. Obviously from looking at the dark color of the chicken coating they never change the grease in the fryers! This location was rebuilt about a year and a half ago; they need to get their act together. read more

Came for a quick snack of fries. No line, fries limp, a zaxby sauce is 25cents extra. They do not give correct change because they have no pennies so if your suppose to get a penny back you will be shorted a nickel. It's a zaxbys -there is no ambiance- read more

Zaxbys - Fast Food Near Me - Fernandina Beach, Florida

Amazing fries but the service is bad. There was this one woman and as she gave us our food, we where checking if they forgot my sauce because they ALWAYS forget our sauce, she is looking at the ceiling and she is just making this annoyed face and piercing her lips. My aunt says "I'm so sorry we are just checking for our sauce" the lady doesn't even look at us. Sorry you had a bad day but that doesn't give you an excuse to treat us like that. read more

Slowest service ever. Every time. Only 1 table occupied in the restaurant. No one at drive through. 20 minutes....still no food.

A little something different for lunch. Wings, steps and salad, yum! Everything was hot and fresh. Me and the guys from work really enjoyed

My qon line order was wrong picked up by drive through.. Called to get it fixed and was read my correct order three times. To be told they would do my order right if I come through again. Wish we had the small place back! Bigger isn't always better. read more

This is the least Customer Service friendly restaurant I have ever been to even considering McDonald's. They can't put ketchup on. They can't put mustard on. They can't take something out. They can't leak something off. It's like all like cut and dry cut and Paste. I will never ever go back to this restaurant ever again. The menu is abysmal and the service sucks. read more

Raegan gave me the best greeting ever at the Fernandina location. Ty!! After visiting both location several times over. A solid greeting is always appreciated! read more

Really great fast food here and a lot of it. This place has the best boneless wings I've ever had. The establishment is clean and the staff was really nice. My food came out pretty fast and tasted very good. I ordered the wings and things meal, which came with 3 chicken tenders, 5 boneless wings, a texas toast, fries, celery, and a drink. It was way too much food for me but it was all so yummy and I would love to come back. read more

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I enjoyed the nerves thing good food and sauce.the atmosphere was alright but the service was quite nice.

Love this southern restaurant. Just a little disappointed I can't get the delicious banana pudding shakes anymore. The food is still awesome. Also love the decor of this location read more

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Hot garbage. I even had to pull forward and wait for this masterpiece. One tiny strip of lettuce and it looks like chopped tomatoes for a salad instead of a slice of tomato for a sandwich. At least they didn't forget the cheese this time. read more

Zaxbys - Garbage - Fast Food Near Me - Fernandina Beach, Florida

I sneaked I've over to Zaxby's from across the road during a performance at AMP. I have always found their menu rather confusing. I think they could do a better job at that Simple enough I asked if they just sold the chicken strips without the sides. They did! Cool! So I ordered those and the fantabulous cheddar bites. They are deep fried chunks of cheese. What could go wrong? Nothing really. I thoroughly enjoy those little bites of bliss. I honestly don't know why they Serve them with marinara sauce but I just pop them as is. Don't let them get cold they become something else like a doctor Jekyll Mr Hyde of cheese bites. The chicken was honestly over fried so I did not enjoy them aS much as I would normally. Also only one third of the restaurant was available for seating That one third was occupied by a group of teenagers so I decided to go back to the theater and munch on my goodies there read more

New owners are terrible service went downhill need old owners back food was rushed out and not done

I've been visiting this Zaxby"s since it opened. I'd definitely say it's at rock bottom. The entire restaurant stinks, the bathrooms smell like they haven't been cleaned in months. The service is the only thing that gets the 1 star rating in my review. The owner needs to step up and bring this location up to standards before the health department steps in. Stay away for the time being. read more

After being told the sensation salad. Is not available I got a zenzation salad without any chicken. WOW. Guys are you you not selling chicken anymore? Just spent 12$ on lettuce. Thanks guys! read more

The food is consistently good. The service is fast and the staff is always great to deal with which is, in my opinion, rare on the island. Highly recommend! read more

I probably eat here to much, I love that it is consistent and good. Will be back in a day or two,

Fast food truly FAST!! Long line at drive-thru only. Line moved so quickly. We pulled up to the window, paid, and immediately was handed our order. Two of us, Zacpack for 2. Order was correct, hot, and packed into separate parks, divided perfectly. Drinks correct and delicious Diet Coke fountain drinks. read more

Super fast drive thru service! We placed a pretty decent sized order and got it handed to us so fast, I was impressed and amazed! Being we're from Georgia, it was nice to get this type of service from a drive thru! Thank you! read more

Decent food for our first night on the island. We were looking for something quick, fast-food like and we found it in Zaxby's. It's fairly similar to Raising Cane's for those familiar with that chain. We ordered the Zak Pak (Large), which came with 18 chicken tenders, chips, sauce, toast, Cole slaw and a gallon of sweet tea. Quality was ok, the chicken strips were pretty soggy for being "fresh". The sauce they gave was super salty and it seems that the only remedy would be to drink the sweet tea that we were given. Would I go back? Probably not. It was good enough for a fast food stop though. read more

Worst Zaxby's I have ever been to!!!! First of all when you get the chicken and asked for a sauce with it they barely put any sauce on it. Also all the employees are stuck up I had a pick up order and the girl was sitting on her phone for 10 minutes before she got to me. Plus 3 of the employees were literally are eating through the drive-through line, didn't even see them wash their hands...YIKES.it's disgusting!!!!!. Maybe if they got better workers the food would be better read more

White cheddar bites were amazing, but other than that the food was kinda boring. They stay true to the message and have juicy chicken tenders, but nothing else caught my eye. The service was great and easy drink machine. The sweet tea was average. The chicken tenders tasted like fried chicken without the bone, pretty good! Good value for money. read more

I went to Zaxby's today to get lunch and this girl named Ariel was at the window. She didn't smile, she didn't ask me how I was, she took my card and gave me my food and that was it. The food was great but the customer service is not there anymore. I go to Zaxby's to get the great customer service not to be treated as if I'm going through the McDonald's drive through. read more

Very busy location here on the island ... We usually order from the drive thru. The young folks working this fast food venue are polite and seem to be doing a pretty good job. They often forget celery sticks, ranch & sauce sides so be sure to ask at the window. One great benefit is that they will provide plates & silverware upon request so, if you are taking your meal to the local dive bar, park, or beach area that's a great plus! Extra wet ... Always the best way to get wings, fingers. read more

The restaurant has a well developed quick service menu with health conscious options and comfort food favorites. Fried or grilled, the chicken here is good and always of reasonable quality. Don't get it twisted, this isn't your Mom's chicken. Better food can be had in Fernandina Beach, but considering my drive-through time is less than 2 minutes pretty much all of the time it is respectable. read more

My friend/co-worker ordered a garden blue salad (as she does 2x a wk) from Zaxby's on the Island and stumbled upon a critter. Not just any ole critter...a half of cockroach! We are in Florida and do not have a loss of bugs but roaches mean dirty and last time I checked they don't travel alone! So, the young man that worked there did not handle the situation well at all. Pretty sure he is going to blame the entire incident on his prep cook when he is the BOH manager. He was nice but not trained properly. He didn't even offer her a refund at first. He did however offer her 2 free meals...what?! She of course refused! He told her the GM would call back but 2 hours later and not a ring. So, being a supportive friend I accompanied her to the location where we proudly displayed the specimen on the counter. When guests started leaving and asking for money back the GM called us back....interesting how that works! Unreal! He did offer her $20 and again free meals..eeewww...thanks but no thanks Zaxby's. Oh but there is more.....the GM told us they have had issues with lady bugs in the past but never cockroaches. The manger had a look of shock on his face when my friend said this has never happened to her before. He said, "Really? Never"...what type of environment is he accustomed to. I wonder? When we asked what their protocol is when issues like this happen it did not roll off their tongue (neither the manger or the GM). #training Oh and my personal favorite, "I can assure you that bug was alive when it was chopped up". Oh lovely! Get it together Zaxby's! #zaxbys Plus no call back from the Regional Manager today as promised! Wow!!!!! Ok so you have been warned. read more

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This is by far the WORST Zaxby's I've EVER been to. If your not happy with a job that is all about customer service, then QUIT. The first thing that seemed very rude to me was that a couple of kids walked in after eating there and the male employee which I'm thinking was the manager told them they couldn't get a refill on their drinks he said that because they walked out of the store they couldn't get a refill, however they just stepped out to their car. If paid two dollars for my drink I expect to be able to refill it. When my order finally came up I did not receive the extra zax sauce that I purchased I let the employee know and she very kind but then that same male employee rudely said "what?" And rudely double checked if I paid and gave me the sauce. Then I was very disappointed by the fact that my chicken was cold. The cheese bites were also cold. It's also very uncomfortable to feel that my every move is being watched. Like can I please get some more ketchup and refills in peace. This guy was very unprofessional and very rude and made it a very unpleasant experience will NEVER come back to this Zaxby's again! read more

This place lacks in customer service. Food has always been good here. But, the main reason I gave it such a low rating is because of the service. I have used their drive thru in the past, and was disappointed. Recently went thru the drive thru again here... and they basically threw everything at me. The drink didn't even have the lid on there and I handed it back to the girl asking her to please fix it for me. When she handed it back to me, I told her that they really should slow down and not throw everything at the customer.. she laughed. Not coming back. read more

It used to be a great place to go to for lunch, dimner etc. the drive through used to be better and faster than even mcdonalds at times; but now? It has all gone downhill from there. The girls working the drivethrough make fun of you when youre waiting for your food because, it seems to me, as if they feel like your business does not matter. The quality of the food is the same, as is the trend and secret to succes of fast food chains, yet the service has depleted to the point of being repugnant and as long as the people at this place are the way they are, i will no longer be contributing my business, ill take it elsewhere more deserving. Take that as my advice to you, zaxbies virgins, the bramch in fernandina beach is a waste of your time and your better of fasting. read more

I placed my order for 3 combo meals. I was handed 1 of my 3 drinks and 2 straws, which I thought a little odd, and asked to pull up to wait. I pulled up and a guy brought my food out without my drinks. I explained that I still needed the other two drinks. He went inside for an exceptionally long amount of time and comes back with one drink. He tells me that the girl at the window already gave me 2. I told him that she had given me 1and which one it was. He repeated that she had given me the drink. I again said that I paid for 3, I now had 2 and I wanted the other one. He then told me there was nothing he could do. Um, yes, you can. You will get me the other drink I paid for. They literally acted like I was lying for a free drink while they attempted to steal the money I paid for the drink. I asked if he wanted to search the car or what, I literally had 2 drinks. I don't know if the girl gave my drink to the next car or what, but they sat there and acted like I was lying for a good 10 minutes and I finally got ready to go inside when he said he'd get a manager. She stood there with my 10 year old son's drink, not offering it, and said, "I hear there's a problem." Um, yes. I paid for 3 drinks. I got 2 drinks. That's my problem. She hands it to me and tells me to have a nice night. No apology, no, "we made a mistake". Maybe hire some people who can actually figure out what they are doing. And sometimes, remember that YOU AS EMPLOYEES MIGHT BE THE ONES IN THE WRONG. I don't write many bad reviews. My experience has to be pretty bad to actually write one. But I've never had a fast food restaurant act like this to me. Be sure to go here if you want them to try to steal your money then accuse you of lying about it. read more

Pretty decent place and haven't gotten my order wrong at all, so things are looking good for them.

Order the House Salad, and two orders of the Lg Chicken Tenders Plate. The lettuce on the salad was wilted and old, the tomatoes were not fresh. The salad was not up to standards of other Zaxbys that I have been to and ordered from. Also when I ordered the Tenders Plate I asked for extra seasoning salt on both orders and got none one them. I also asked for extra Zaxs sauce for one of them which I paid $.23 for and got but for the other order I told them no Zaxs sauce and I want extra BBQ sauce I paid $.23 for it and only got 1 BBQ sauce. Even confirmed at the window. The tenders are dried out and the breading is falling off. I also ordered an extra side of French Fries with extra seasoning salt and they also had nothing on them. In all I paid $37.69 for this meal which is really over priced compared to home and I live in a tourist area. I would not recommend this place to anyone. If you really need chicken find somewhere else. read more

I eat at Zaxby's at least 4 times a week and never had a problem until today, I spent 20 minutes in line just to give my order and another 10 waiting for it. then I get home and it is wrong, starting with my drink. And my food order was wrong also. Everyone seemed disorganized. I love Zaxby's and will be going back but will check my complete order before I leave the drive thru from now on, read more