I do enjoy Zaxby's. My go to is the grilled Chicken Caeser Salad and a nibbler on the side. If you don't know what the nibbler is, it's a mini fried chicken sandwich. I fool myself into thinking it's not all that bad for me because I'm only getting a salad and small bite size sandwich right? So why the two stars? Because this location had the slowest service I may have ever had at a Zaxby's. I just don't want an experience with slow service to ruin someones, who may have never had Zaxby's, first time here. I feel a fair warning should be noted. Zaxby's is great, however, you may have to wait... at least here. read more

This place was recommended to me by my son. He swears it's better than chick-fila. We are in Anderson Indiana for the weekend and he saw there was a Zaxby's in Indy. We drove out the way to come see what the hype was about. They are extremely slow. Just to stand in line and order took what seemed like 10 mins. I placed my order and was given cups for the beverages. Now, I get excited when places have the coke machine with variety of flavors. I get over there and there is no sweeteners for the machine. I went to tell the cashier about it and she told me she can get it from the machine for drive thru. Anyway, I was a little annoyed because I like to create my own little mixture and I told her to save herself and the customers some frustration she should inform us prior to ordering. Just as soon as I left the counter, the lady behind me was pissed about the same thing. Meanwhile as I typing this review, I still have not gotten my order. Mind you, I'm not the fastest texted on the phone. I'm hoping that this forever wait is well worth it. Stay tuned.... We finally got our order after a 1/2 hour. It was so not worth the wait. My fries were cold and the chicken was warm. I thought at least my food would be fresh and piping hot. I had them make me another order of onion rings and fries. The rings were good but those fries were now half done. I'm really upset I wasted my money. There were no apologies offered for poor service and and the lack of fresh food. Never again. read more

Everything has been amazing the past few times I've came in chicken has been juicy and well made, the fries were crispy and well seasoned and everyone there is very polite food and service was very good will definitely come back read more

Good food. They get your order wrong often. Ordered mild wings and almost died when I bit into my food and realized had the wrong (super spicy) sauce. read more

Zaxbys - Fast Food Near Me - Indianapolis, Indiana

If I could give this particular Zaxby's 0 stars, I would. It seems as if the staff was more focused on yelling at their friends (including curse words) than attending to my order. They took forever to get me my order and since their drink machine was broken, they also took forever refilling my drinks when I asked. I love Zaxby's and would still choose their FOOD over many other places. HOWEVER, this will be my last visit because of how poor the service was at this particular location. read more

This was my first time every visiting a Zaxby's, and I was pretty impressed! I was heading back to the west side and wanted a snack for the road, so the man at the drive thru suggested their "snack" option where you pay about $1.20 per chicken finger. He recommended the Zax sauce and their ranch so I tried both. The zax sauce kind of just tastes like a mix of ketchup and ranch. Not bad at all but not hype worthy. Their ranch is amazing though! I need to know what brand it is! Overall it was the perfect snack. Chicken fingers were delicious on their own but the ranch made them even better! read more

I had boneless insane wings. Fresh and hot! Liked the food and was a pretty clean place. The insane sauce is really hot, I wasn't expecting as much heat as they had. Very tasty! read more

Zaxbys - Hot and fresh, crunchy all the way. - Fast Food Near Me - Indianapolis, Indiana

I have heard about this place but never tried it till now. I went through the drive thru and thought menu was heard to read. The food was good, but nothing special. I thought the prices were high. If they do coupons, I highly recommend it I went for the wings, they were meaty and the sauce tasted good Might try again read more

This Zaxby's will not fail because of bad food. It will fail because of bad management and poor service. I waited 18 minutes after ordering to get my food. There was nobody expediting food. Giving someone their food is just as important as taking their order. I watched my food sit there. While hearing them call out number a head of mine. People that were waiting for food when I placed my order were still waiting after 18 mins. Finally the manager comes up after I say something and he's not even in uniform. Then all he does is start taking orders while there is still food sitting there waiting. You can wait 20 mins for food when you only have an hour lunch. That hour covers me leaving work, driving, ordering, receiving food, eating the food, driving back to work, walking backing in, going to my next meeting. read more

I'd contemplated trying Zaxby's on my last trip to this side of town, but I found myself trying out Georgia Reese's instead. I didn't make that mistake again. Now then, to be fair I should acknowledge that Zaxby's isn't really a whole lot better in the food department. It's more affordable, less pretentious and a lot more calm but not necessarily better. I was in the mood for a relaxing meal and some quiet time to read my Sunday paper. I was also in the mood to try something new, but not really wanting to spend a whole lot of cash. I headed over to the Northwestside of town and started looking around. While there are a few restaurants on this side of town I hadn't tried, as a person who just gave up red meat I figured I'd avoid temptation and go someplace that only offers chicken. Zaxby's is a regional to almost national chain of chicken-fied (I made that up) restaurants with locations in 16 states and four restaurants in Indiana. This particular location is the only Indy location, though there is also one in Fishers. Started by a couple of childhood pals in 1990, Zaxby's emphasizes pretty much everything chicken that can be done fast food. That said, it's not super-fast food and it's actually a little refreshing to have meal prep take a few minutes. They offer sandwich baskets, a chicken finger meal, and more than a few plays on words with Zappetizers and Zalads. Really. They seem to have carved out their own little niche' in the chicken world and come off quite distinct from Chick-Fil-A, KFC, Popeye's, and Church's. They do also have sides, appetizers, and extras. They also seem especially proud of their iced tea. I ordered what is advertised as one of their more popular meals - a chicken fingers plate that includes chicken fingers, crinkle-cut fries, and cole slaw. The drink is not included with the meal and by adding a medium drink I had a meal that was just over $9.00. Maybe I was feeling cheap, but it did seem a little steep to me for a fast food meal. I should go back and address accessibility. They have a couple of accessible parking spots with appropriate curb cuts. They have your usual fast food doors. It's your usual set-up - order counter area and a dining area with self-service beverages (including both an iced tea area and the Coke Freestyle machine). There were table and booth options and a couple of identified spots for a wheelchair. While no one was moving the chair that was there, it was light and easy to move myself. The food was actually better than I expected and I'd probably even move it up to the 3.5 range. I can't quite get myself to call it a 4-star experience. It is, after all, still fast food. The chicken fingers, I think there were five, tasted fresh and were quite tasty. They come with Zax Sauce, which seems an awful lot like Honey Mustard but I'm not sure. It's not my usual thing, but it worked. The fries are lightly seasoned crinkle-cuts - the order was average in size. However, one of the keys in convincing customers they got a good bargain is to fill their plate. This plate/basket was nicely spaced and gave me the feeling I was getting a whole lot of food for the money. The cole slaw was pre-packaged and tasted that way, though it was on the better end of pre-packaged slaw. They also give you a piece of toast - this is usually a throwaway for me because it's usually so awful (I'm looking at you KFC). However, this tasted fresh and was actually a nice addition to the meal. The iced tea was also something special and you can bet I had a couple refills! The Zaxby's decor is a definite plus and very nearly makes me push this to a 4-star rating. It's warm, casual and calm. If there's a negative to fast food dining, it's usually atmosphere and that's not an issue here. They have an almost kitschy decor and I really like the local flavor including Pacers and racing themed items. They also offer at least 3 televisions that were playing sports while I was there. It definitely helped me have a relaxing meal. While the employees weren't particularly outgoing, they were helpful and certainly got the job done. While I don't picture Zaxby's being a "go to" spot given that I live across town, it's a place I wouldn't hesitate to stop when I'm back in the area. While I'll stand by my statement that the prices seem a touch high, the meal size is pretty decent and the atmosphere really helps. Given the close proximity of Chick-Fil-A, it'll be interesting to watch the two duke it out. If you've been in the restaurant, you know that last statement was a play on the decor that also includes a nice John Wayne print. Yeah, I know. Jokes aren't funny if you have to explain them. read more

So sad! I was hoping for a good experience. Instead, I got Iced tea with two ice cubes (on a 90-degree day on 8/4/15) and food poisoning from their Cajun club sandwich. Should have guessed something was off when the sandwich seemed soggy...but I'd been taking care of a newborn all day and was starving. About an hour later, I had to call my mother to watch the baby. I was running to the toilet! Just got over the last of it! Zaxby's, I won't be back! Update: After I logged my complaint on their website, corporate called me and offered coupons, and the actual store manager of this store contacted me as well. A refund was offered (especially since I couldn't enjoy the salad I also ordered that day in hopes of eating it the next day...before I discovered the rottenness hiding in the sandwich), which I appreciated. I'll say this much: at least they are willing to own up to their own mistakes. read more

Can't complain much about my 7$ wing combo meal. Came with 5 wings, fries, drink, celery and ranch. This would run you about 12-15 at BW3. Went with original which was a little too mild for my liking but they were tasty and the fries were hot and fresh. Would definitely come back and go with a different sauce flavor. read more

I have 3 words! Salmonella food poisoning. A coworker and I lunched here yesterday afternoon, thinking it would be good. We both became I'll. I actually wound up leaving work because I was so sick. Now I have a hospital bill that these people should pay! read more

Until recently, I'd never had Zaxby's because I've never lived in a place that had Zaxby's. However, I'm from Indiana, and apparently, Indiana has Zaxby's now. So on a recent trip home, when it was time to stop for lunch, we decided to make good use of this opportunity. Now if you've been to a Raising Cane's (of which there are an abundance where I live) then you have a pretty good idea of what you're getting into with Zaxby's. Though the Zaxby's menu is far more expansive. For my meal, I got the 4 tenders option. Everything was pretty tasty. I especially enjoyed the fries, which were very well seasoned. If I lived closer, I'd definitely make some return visits to this location. read more

This is much better than the fast food chicken sandwich place. The chicken here actually has flavor and as much (or as little) heat as you want. read more

Great and quick service! Our family had a good, well priced meal. The place was clean and the easy to find seating. Staff were really friendly. read more

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I've been to Zaxby's twice, both times at the drive-thru (be prepared for a malfunctioning intercom system). The first visit was only because the lunchtime line at Chik-fil-A (yum!) was backed-up onto 86th Street. Zaxby's chicken strips and Texas toast were so salty, they were barely edible. Today we again went for drive-thru from Zaxby's, having won a gift card at a charity auction event. The boneless hot wings were exactly like the Tyson nuggets found in the freezer section at Sam's Club. They gave us nasty celery that had obviously frozen and thawed in the fridge until it was translucent. Judging by these experiences, I find myself wondering (gift card not withstanding), "Who would be a repeat customer at Zaxby's?" Beyond that, unfortunately, I wonder who would invest money in creating a chain of restaurants that serve this food? read more

I really liked my meal. I assumed it would be cheaper style fast food as I needed a quick local lunch and this was close by and I had never had it before. It was not. It was very good quality and came across like a quality meal I'd expect from a restaurant. The people were very friendly also. read more

Really good food! The Club was great, their Cobb salad is great. Staff was polite and courteous. This is the largest one I have been in. Very clean establishment! Good job guys! read more

I gave one star because the bread, coleslaw, and fries were good. The chicken- it's staple- not the best. And the customer service - terrible, almost laughable. In fact, after my husband received our food and sat down he said, "That was literally the worst customer service we've ever had." When we walked in we were not even acknowledged. There were no other customers in the restaurant. The worker behind the counter was more interested in a rubber band he was holding. Didn't even look up at us. So we initiated our order. Still didn't look at us, just looked at his screen... I think the only thing he said the entire transaction was, "Is that all?" My husband tried to engage this man and it was almost like it was physically killing him to have to wait on us. I ended up filling out a complaint online. Mind you, I don't think I have ever written a complaint to a company in my entire life. When someone from the restaurant called me to discuss the issue, their excuse for the worker's lack of customer service was "I've known him a long time; he is just quiet." I can understand quiet, I'm pretty quiet, but I've also worked in customer service at a restaurant and know when to step up and do my job. I suggested he do something- anything- other than guest service and the response, "Well, he's our cashier." I said I would return and I might, but will utilize their drive-thru...maybe the people working the drive-thru will care about what they're doing. I'm not kidding, it was the worst customer service. read more

They had several sauces to choose from and I went with the recommendation of the employee and selected "Buffalo". After I had placed my order I scanned the menu and could not locate a "Buffalo" option. I found this to be disconcerting to say the least. I went over to the drink and condiment area and was pleasantly surprised to find a Coca-Cola Freestyle: Soda Machine fully stocked with Mello Yellow Zero. When I received my food, I was impressed with the amount of food more than anything else. The fries were cut french style and the seasoning was very similar to that which you would get at Red Robin, really good and plenty to go around. The wings were average, the "Buffalo" was really just a slightly above mild sauce, nothing particularly special. The strips however were very good. The Zaxby's Signature Sauce that's served with the strips was delicious. It was exciting to try this new sauce that had the look of a spicy mayonnaise with the consistency of BBQ. I went from fries to wings to strips in a uniform fashion attempting to give every item on the plate a fair chance to impress my palette. Every once in a while sliding in a complimentary stalk of celery to reset the adventure. Overall I give Zaxby's a 4.0/5.0. I will return to Zaxby's, maybe even bring a friend. read more

I often pick up my lunch from this location due to its close proximity to work. I am a big fan of their salads and the chicken always taste great. Much cheaper than a BW3 and offers a little more menu variety than a KFC. Texas toast is definitely worth a try. Staff is always friendly and attentive. read more

Came here during the evening when there were not many people being served and the food was below average. The food had definitely tasted like it had been sitting out for a long time and was not fresh. On a side note, I have been to this location during the busy lunch hour and the food quality was much better around that time. read more

I think this is my third visit to a Zaxby's (the other two were in Fishers) and I think my impression is always the same. The menu is a little hard to figure out. At first glance it looks well organized, but I always struggle to find what I want. And I'm not alone. I watched most of the people who came after me have to ask questions and the cashier had to point at the board, or even go ask someone else. Their chicken tenders are really good! Maybe the best. Always meaty, tender, juicy and perfectly breaded. But... 5 is the fewest tenders you can get. That's more than many people want. So an order of 5 tenders, onion rings and a small drive is $12.18. So it's counter-service-food at table-service prices. Too much for me. So I give them 5 stars for the food, 3 stars for the value. read more

One of my favorite fast food places! The staff here has always been friendly and patient when I cant make a decision. I love the variety of chicken dishes on the menu. When I am changing my eating habits I get a zalad (salad) and they are great! Its a nice big size and very filling. I also love the fried mushrooms. They switch up the normal fried mushrooms because they are sliced. Only they they are missing is a breakfast menu. read more

Very slow service the chicken and fried pickles were tasteless Save your time and money go somewhere else read more

Hit up Zaxby's about once a week for lunch. Usually get the Nibblers Meal - 3 chicken tender sliders and fries. awesome deal with good portion sizes for under $8. Chicken is good, Zak sauce has nice tangy taste, fries are seasoned, the buns are buttered and toasted. Yum! I've always had a good experience in the drive thru, and they do a good job of keeping line moving. This place is a welcomed lunch alternative to the high prices at The Chic-fila right around the corner, where the drive thru line is wrapped around the building at lunch hours. At Zaxby's you get more food, cheaper prices, quicker service during your precious lunch hour. read more

I was excited to see them here cause their a southern chain. They service is awesome! Their Zaxbys club is superb! I eat here once a week!

NEVER make an online order unless you want to wait 40 minutes for the wrong order. They refused to give us a refund since it was an online order, but promised next time it would be on them, per manager Derek. Nothing in writing so I don't know how that's going to be honored. Terrible experience with poor management who only make excuses. Their employees need lessons on basic human interaction. read more

Uck. I will never ever go here again nor will I make the poor decision to order delivery either After they got my order wrong .. they continued to deny it and I ended up having a nice conversation with a manager with the delivery company and THEY compensated me for my missing items and my incorrect order . This location is a joke and so is the management . read more

Alright my post maybe late but, I have to say I'm not very happy with their service. We placed an order ONE DAY before Super Bowl XLIX and they "ran out" of what we had ordered. If we placed the order a day before there was no reason for us to be shorthanded. There is just no excuse. Once we contacted management regarding what had happened all they said was that they could issue us vouchers for food. What they should've done was take responsibility of their mistake and give us a refund. I'm not complaining about the food, then again a bunch of guys hypnotized by football will eat anything put in front of them....... read more

I like Chicken. I could eat it every meal. However, not the crap that was served to me yesterday on my first visit to this new restaurant. I ordered the Chicken Strip platter with fries and coleslaw. First of all Mr Zaxby, we here in Indianapolis like our food served at the proper temperature, that means fries and texas toast hot, and cole slaw cold. Now, I dont know if your breading just leaves a strange aftertaste, or if I got a clump of something, but my first bite was pretty awful, so I moved on to another strip, and found it to be rather chewy, as in wayyyyyyy overcooked, next strip, kind of edible. Ok, lets have a fry or two, mmmmm tasty lukewarm and oversalted, just the way I hate them. Open that coleslaw, hmmm, where is my fork? Go to the beverage, napkin, condiment bar and dont see any, the nice lady in the dining room brings me one. Maybe my wait for a fork brought my cole slaw to room temperature? Texas toast, very pretty! Very Cold! I do want to say that the dining room was spotless and attended to by a delightful young woman who was friendly to the several diners there and always had a smile. (she is the reason for 2 stars instead of one) They should have her teach customer service to the men behind the counter who I am pretty sure in a different setting would have difficulty asking "do you want fries with that?" (OH and as an afterthought, turn that damn music down, we dont want to yell at each other over lunch) I am a big man who loves his food, and when I throw half of it away on my way out the door, there is something wrong. Now, I did watch someone devour their plate of wings, so maybe I ordered the wrong thing. I plan to visit again one day, and will update after that visit, because I know now what not to order. read more

Ordered a big order of wings to go as a walk in. The staff was super friendly and made the order as fast as they could. The wings had a lot of meat and had a perfect amount of sauce on them. Everyone loved them and raved about them asking where I got the wings from. For fast food wings these definitely exceeded my expectations. read more

Seriously disappointing! In the dining area, they were out of all soft drinks except for coke and diet coke. They were also out of ice and ketchup. The staff seemed annoyed if anyone came to the counter to ask for something that should have been available in the dining area. There were several disgruntled customers waiting for food. The food was average at best. We certainly won't be back. read more

$6 for a 1200 calorie meal consisting of 3 chicken fingers and bombass fries with crack seasoning?! If you tryna get dem gains like me, dis is the place to be!!! Dip into their bbq, buffalo, and zaxby's sauce all at once to spice up your dining experience!! read more

Had lunch there today chicken sandwich was not good the strips were dry and hard. Their onion rings tasted funny .the cike was good

Great Chicken Place. Discovered this while on vacation and always make the point to eat here when going through Indiana. Huge platter of chicken fingers with really good Texas Toast, meaty fries, and coleslaw. The sandwiches are good too. Zaxby's really needs to come to Central Illinois. It will put some of these subpar chicken we have here places under. read more

I work accross the street from their location on Michigan Rd so I figured I'd give them a try. I had the club sandwich to go. The bread was hard and the pice of chicken I got was abnormally large a king it difficult to eat. Yes, I did just complain about there being too much chicken lol. Speaking of which the chicken itself was very...odd. I'm not sure what to make of it. Other than being bland it was chewy and almost slimey under the breading. I'll probably give them another chance but probably not soon. read more

Love this place!!! The food is awesome and the staff is so friendly! The manager is one of the nicest guys I've met and the owner is incredible! read more

I was excited when Zaxby's came to town because I was hoping to expand my list of places to eat out. I found the overall experience slightly disappointing. The food actually does not taste bad, but I find it much saltier than other fast food places. Also, I thought the sauces were not that good. read more