For my first Yelp review, a first visit to Zaxby's. Drinks are the Freeform type, which I like in theory, but these machines are often out of what I want to drink (usually Fanta). I got the Southern TLC sandwich with tomotaoes and lettuce. It gets a C. It was thoroughly pedestrian. Chicken was too salty but otherwise flavorless; however, it was fairly juicy. Fries are standard frozen crinkle fries, very blah. My wife's platter consisted of boneless buffalo wings and the chicken fingers. The wings get a C+, but the fingers get a B+. The fingers had a nice crispy crust, good flavor, and juicy. If we come back, we're probably going to get just the fingers. The fingers alone are what push Zaxby's into plus territory instead of being mired in mediocrity. read more

Zaxbys - Wings and things (l) and Southern TLC fillet sandwich (r) - Fast Food Near Me - Sugar Land, Texas

There are many wing places to be found in most metro areas. My wife and I happen to like Zaxby's wings the best: they are not greasy, and they are not dry. Their salads and combo plates always please. Overall, the service here is good. My only complaint is that the sauces aren't my favorite. The "buffalo" style sauce has good heat but is also flavored with something sweet. I'm not a big fan of sweet and savory. The only other thing I don't like is that it is a 25 minute drive from my home, but if I'm in that area, I would definitely stop by. read more

I was exciting about trying Zaxby's but unfortunately what I had ordered (buffalo wings and things) was only ok. It wasn't something I'm excited about going back to try again. I find the chicken not seasoned well and the sauce didn't help elevate the flavors. The fries were average. The toast was the only thing I liked. read more

This was a great visit. I was able to meet the Manager Anthony and he made sure my experience was great. The food was hot and fresh. The staff went over the menu to make sure I was familiar with the ordering process and went over the details of each item. I would definitely be interested in visits here again. read more

Zaxbys - Fast Food Near Me - Sugar Land, Texas

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Me and my family came here yesterday to pick up some food cause my little cause kept saying it was a good place to so since we were going to be in the area we stop by we got a lot of food fried spicy mushrooms fried pickles and two #4 #1 #2 and 3 chocolate cookies and sprites we got the food And ate it in the Burlington parking a lot cause we were going to go in but there close we ate most of it there at 10 minutes of eating I became sick to my stomach I asked my mom hey are feeling a little sick to she said yes headache and all feeling like we needed to puck I wrapped the food up and threw it away when I got home I'm not sure what was going on but I will not be back there cause the next morning my other family member said the same I know it's Quarantine season maybe we got a bad batch of food it was good but not worth the feeling I had after eating it read more

Zaxbys - Receipt - Fast Food Near Me - Sugar Land, Texas

The commercial's definitely look better than what you get in real life! Got the Asian salad and was not impressed. Will definitely not come back! read more

I went on opening day, busy enough despite the rain. Service was fast and the staff was friendly, even asking if my order was what I wanted. I ordered the basic 5 chicken finger plate and they made sure I was gonna get fries and coleslaw (which I assume you can switch the coleslaw with more fries and vice versa. Although I'll call the police on you if you switch the fries with more coleslaw) Anyways, Speaking of the fries, it was really well seasoned. Other certain chicken finger joints usually just have salt in it. Zaxby's is lightly seasoned with spices to add more flavor to it (Cajun like, but not too salty), so that was really good for me. Will come back next time to try other things on their menu, like their buffalo wings with different levels of spicy sauce and even their sides like the fried mushroom. read more

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Zaxby's I've heard so much about and then The Dive thru happened. I pull up to the Drive thru and place my order, everything is going as normal and then I pull up to the window. The lady at the window yells out " I wish they would stop coming just for a moment" !!! She was so frustrated with the customers pulling up to order food . I understand her frustration but please close the window and yell and have your attitude where people can't see you. I might come back but the customer service was a NO! read more

Every once in a while, you feel like falling prey a bit to your guilty pleasures. For our family, the most common of guilty pleasures is probably eating fried chicken. So when the building finished and the sign that says Zaxby's coming soon, my initial reaction after finding out it was a chicken themed fast food restaurant, my initial thoughts were (before doing any research on the background of the restaurant) was that it is either like a Chick Fil-A or a Pollo Loco. *Hey I can't know every fast food chain out there* But upon closer inspection after the store opened, it looked like it is serving fried chicken fingers, so it is closer to Raising Cane's. So just today, we stopped in to try it out. After eating their food, both my wife and I feel we enjoy Cane's much better. We thought the chicken fingers were had too much breading and were really oily/greasy and normally I do like eating the outer breading, but today, I couldn't and had to peel them off. The Texas toast was, a little too salty and oily too. Cole slaw is Cole slaw, you can't really mess that up, unless you serve non-fresh ones. About the only thing we thought were decent was the crinkled fries, only because they weren't salty or too oily. My regret for the night was that I substituted the tater chips for the crinkle fries (without first finding out what tater chips were), thinking that they were probably tater tots or hash brown style, I saw chips on my plate. My wife told me, it was potato chips, what was so hard to figure out? These chips were oily and unevenly seasoned because there were a few in the batch that were doused salt/seasoning. Zaxby's seem to have other items such as sandwiches, salads, and wings. I didn't really feel like trying them. We liked Canes because the chicken fingers and toasts weren't as oily, the dipping sauce was more flavorful and things just tasted less salty overall. If we ever feel like chicken fingers in the gure, we'll probably go to Canes. read more

Zaxbys - Fast Food Near Me - Sugar Land, Texas

We were hesitant to stop here for my son because of the reviews. We got stellar, fast service. The young lady working the drive through window was pleasant and polite. The food came out very quickly. We'd definitely go back. read more

The chicken strips are ok and the sauce is fine but Raising Cane's does it better. The fries are great, though, and maybe better here. The problem as so many have pointed out is the customer service and general cleanliness. I ordered the four chicken strip combo this trip and it took 23 minutes before they called my number. 23 MINUTES. That's just insane. By the time I got my food there was a crowd of people waiting for theirs and I went in at 12:15. And if you think I just hit on a bad day, know that this is my second experience here with a standard order but LONG wait time. You can also just look at the other reviews. This will be my last visit. read more

Food was nothing short of spectacular. The missing star can be contributed to the wait time! We had to pull up and there was already 4 cars waiting. The wait was worth it but still... the salad could have had fresher ingredients & chopped chicken. They shredded it & that's not the norm. Also, I think the salad dressing packets got smaller. read more

This place is a joke. I would give negative 5 stars if I could. They made me wait 50 minutes for your food without apologies and it took them another 20 minutes to refund after I said I wanted to cancel. The employees are lazy and have absolutely no passion or love about their jobs. These people want to earn a salary without doing any work. And they treated customers as if they are bothering them. read more

Update: Food has gotten much better. Crispy fries, less salty bread, and tasty wings ----------- I am a Zaxby's lover. A lot of people compare it to Raising Cane's, but I can't seeing how Cane's only has 3 items on the menu. You really can't mess that up. In my comparison to the Zaxby's locations back home, Houston's Zaxby's locations are not up to par. If you've never been to Zaxby's in other locations, you wouldn't understand. In regards to this location, the customer service is always good, but the food isn't prepared to my liking. For some reason, it tastes salty from the tenders to even the bread. If you have high blood pressure just avoid this place. Even the salads taste salty. The fries are never fully cooked so I have to make sure to tell them to fry them crispy. With my latest experience, the salad didn't have the fried onions on the house salad and the bread was sooooo salty. Overall, it's not a horrible place to eat, it just needs improvements. read more

Slow, hated the food, the service was horrible. Just go to raising canes! I can't express how horrible this place was.

Delicious food. Poor customer service. They have awesome fries chicken but their customer service is under zero! Main problem is management I believe. They were out of coleslaw and cashier if you want extra toast or extra fries. I said extra toast but my final order was regular mines coleslaw. That day they were out of napkins as well. Inside you will freezing. read more

Although it took a while to get our order, Dionne made sure our order was complete and accurate. Everything was delicious hot and fresh! (:

While in the area, my husband and I decided to check out this place. We had never had Zaxby's, but heard a lot about it. The sauce on the wings was super SUPER salty. I felt like I was going to be leaving with high blood pressure. Not sure if it was an off day, but I don't feel like it's worth trying again. Overall, not impressed at all. There are a ton of other establishments in the area that serve way better wings. read more

Waited over 20 minutes for 5 wings and a salad. They asked me to pull up through the drive thru and they would bring it out. Well.. they didn't. 20 minutes hit and I went in to see what the hold up was and my food was sitting there. Service is slow and they had a lot of employees working and one couple eating inside. read more

Terrible. Ram by clueless people. Definitely not "fast food" sat at the window for 12 minutes. Will not be back

Do NOT order ahead! My first time having Zaxby's and I ordered curbside pickup as there was a long line of cars in the drive thru and I figured I could stop by a store next door to pick something up. Pulled into the designated spot and called the number. It rang and rang and rang. Tried again, still no one would pick up. The store was locked due to COVID precautions so the only option I had was to get into the long drive thru line. 20 minutes later I got to the speaker and told them I was there to pick up my curbside order. She didn't ask me my name order number or anything and told me to park back in the curbside spots. By then there were about three other cars also parked in the spots waiting for the order. I was so irritated- had I not been paid I would have been long gone but now I was stuck. Long story short- it took an HOUR to get my food. The girl working the drivethru explained they were extremely short staffed, and I felt bad as I know the pandemic hit the restaurant industry hard. Still do not order online ahead of time as you will get stuck and won't have the option to leave. Also- food was not good. Not at all. Will never go back read more

I've been to this location about 5-6 times, and my order has been incorrect 3 times. For some reason, the food takes 15-20 minutes to come out of the kitchen. I don't understand what takes so long to make a chicken sandwich. The employees are very unprofessional and have zero sense of customer service. Their management seems to be doing an awful job of training and quality control. The food is mediocre at best. I hope this place ends up closing sometime in the near future so we can get some better food and service. If you're in Sugar Land and craving a chicken sandwich, please do yourself a favor and drive to Chick-Fil-A instead. read more

Omg. I've been waiting almost 40 minutes for one salad. The line is backed up and apparently no one knows how to speed things up. Piss poor management. Now CC it's been 50 minutes. WTF! read more

Surprisingly very good chicken wings and chicken fingers. Fries were good. Their Zaxby's sauce was pretty delicious. The Cajun sandwich was meh the salad with grilled chicken was ok only bc they put way too much chicken and not enough lettuce. And request for unsweetened tea bc they automatically give you sweet tea. There's a drive thru too that went pretty fast. I had a big $32 order and I got my food hot & fast read more

This place is kind of like raising canes but better! I like the batter on the chicken better and it just tastes better. They have a Zaxby's sauce which is also similar. The inside is cute. Customer service was friendly. read more

Zaxbys - Fast Food Near Me - Sugar Land, Texas

It's not all that bad but not all that great as well, it's just another version of Rising Canes read more

Zaxbys - Fast Food Near Me - Sugar Land, Texas

I came here at a friend's suggestion after they said "the chicken is better than Canes". I didn't believe them, so I had to go and check it out myself. Zaxbys seems to be a one stop shop for any kind of unhealthy chicken you want - chicken wings, chicken tenders, fried chicken burgers etc. I ordered the 4 finger combo, which came with French fries, toast, special sauce, and coleslaw (much like the canes box combo). I think it came out to about $9. So the food, I actually do think the chicken is a bit more tender and juicier than Canes. I know, I know, absolute blasphemy. But it definitely tasted like it! The tenders are definitely smaller than the ones at Canes, which is probably why it's more tender, but I actually think I like the chicken here more. The toast was also pretty amazing. It was extra buttery and toasted compared to the one at Canes, but they're about equal I would say. The fries aren't as good in my opinion; they do a good job seasoning them, but it's a little too much potato and not enough crispy crunch. As for the house sauce, also similar to Canes but with more pepper, which I like more. And the coleslaw was also less watered down. However, their iced tea is way less superior. So overall, I really liked zaxbys! Their chicken and toast and coleslaw are slightly better than Canes, but the tea and fries just can't compare. read more

Zaxbys - Four finger combo - Fast Food Near Me - Sugar Land, Texas

I love Zaxbys. I was too excited when I realized that there was one in Sugarland now. The chicken fingers and wings are amazing. The kids meal grill cheese is soooooo amazing! I sometimes order it for myself. In ny opinion Zaxbys is better than Raising Canes read more

Chicken strips taste good but man are they small for the price they charge. Good buttered Texas toast which I loved. Crinkle cut fries were meh as they were kind of soggy. Overall, I would probably only go back if I had a coupon or something. read more

I'm so happy to see Zaxby's in Sugar Land! I grew up in Alabama and Zaxby's is my favorite chicken place to eat when I go back. Their crinkle fries have great flavor and are always fresh. The chicken tenders are fresh and delicious and even juicer than Cane's. read more

Zaxbys - Fast Food Near Me - Sugar Land, Texas

First off, I love Zaxby's. We are from Georgia and had them everywhere there. This afternoon was our first time visiting this one and we were so excited to have a little piece of home in our new neighborhood. That's where the positive ends. The customer service was awful. Slow is an understatement. I will say the two guys they had in the kitchen looked apologetic but the girl up front wasn't at all. I think she was annoyed that there were even customers there. Once we finally placed our order it took 33 minutes to receive it. No apologies for the wait. No manager in sight to thank us for our patience or maybe help out their employees to catch up, nothing. You guys need to get your crap together and figure things out. Surely corporate Zaxby's offers some sort of training or help for you to figure out how to run a business. Your customers are the reason you are able to open your doors everyday, you need to appreciate them. Educate your staff and hire kinder people. Oh, and on my way out, I asked for more ice in my tea and she said she didn't have enough to fill my cup up. Good lord. read more

Literally just left here and it was my first time ever eating at Zaxbys and guess what!? IT IS DEFINITELY MY LAST! The customer service is horrible! No one was at the counter to take my order the girl at the drive thru saw me standing there, did nothing to help and had an attitude . Everybody in the kitchen looked liked they were standing around. They kept saying how the girl that was supposed to be at the register had been in the bathroom. So a guy from the kitchen (his name tag said Tariq) thankfully came to the register to finally take my order . It was another customer who was complaining about customer service as well while I was there.. I will say I had my free food promotion card came in handy because without I definitely wouldn't have spent my money somewhere the customer service is horrible! To the employees nobody told you too work in customer service if you didn't like servicing people .. try another field if its not for you because no one has time for the attitudes. Update: I tried my food and it was really good. It just sucks that the customer service is bad. read more

I asked for the wimpy sauce on my boneless wings but I think I got a spicy one. Lol I'm not much of a fan for anything spicy but I ate my food anyway. Lol it was good but just too spicy for me. The fried mushrooms were excellent. Can't wait to go back to actually try the wimpy sauce!!! read more

Zaxbys - boneless wings..wimpy sauce supposedly! - Fast Food Near Me - Sugar Land, Texas

How is this place still open? They take a long time to make your food and the food tastes horrible. Chicken was tough and their sauce is ass. read more

Good fried chicken with good fries, good toast and great sauce! Its almost impossible to not compare Zaxbys to Raisin Canes. There's not too much of a noticeable difference between the Canes sauce and Zax sauce. Everytime I've gone to Canes, the chicken comes out fresh out of the fryer, steaming hot. That's not the case with Zaxbys. It's not cold, it's just not steaming hot. The one huge difference between the two places if the toast. The Zaxbys toast is good, but Canes toast is the absolute best there is. If Zaxbys had Canes toast, I would have no reason to go to Canes anymore. In the end, if you're a Raisin Canes fan, definitely give this place a try! Had to edit this review, as I'm worried they're going downhill. The past three times I've come to this location there have been consistent problems. Basically, the food has been taking a LONG time even though the restaurant is empty, and it still isn't coming out hot. Maybe if I never had Caine's I wouldn't notice these things. I'm just really hoping they turn things around, as they're a great alternative to Caine's considering the wide variety of sauces and food in general. read more

Pulled up to drive through the lady had a nasty attitude and looked mad I don't know if she was upset about Popeyes new sandwich but the food was good so it wasn't that bad food good service bad read more

My wife loves Zaxby's, and this is the only one in the area. That's the only reason I would ever come here. The food is hit or miss and the service isnt particularly good either. Somehow there is always a 15-minute wait for traditional wings, regardless of when I order, as if "buffalo wings" isn't in the name of the actual restaurant. If you're in the mood for chicken, you'd be better served to go somewhere else. read more

I am a huge fan of Canes. It's my favorite spot to eat. I got the wings and things ($10?) and I was not disappointed. I didn't come in here with high expectations because I had the mindset of "nah this can't be any good" but I was wrong! The chicken is juicer than canes but smaller. The fries were okay.. (I prob came on a bad day) not very much seasoned. I still prefer canes toast. The wings were my favorite part. I got the sweet and spicy flavor and it was really good. The wings were big and mixed in with the sauce very well. The Zaxby sauce is not as good as canes sauce. I like mine to be fresh. I still would come here though! read more

Zaxbys - Fast Food Near Me - Sugar Land, Texas

Went here for the first time on Sunday 11/24/19 and went through the drive thru for my family of 4. When I got home, we only had 3 meals and they were all incorrect meals. Had to drive back and go in to get this taken care of and they never apologized or acted like they cared about how this inconvenienced me. It took them 15 minutes to make the meals they made wrong the first time. Customer service is horrible. This was my first time and will probably be my last! Managers/ owners need to be made aware of this lack of service. Food is also way too salty! read more

First time at any location. Service was average. Tables were a little stained. They don't let you mix sauces or so I was told. Speed of getting food was slow for it to be so empty inside, fast food line was empty too. Food taste was average. Just come if you're looking for average food for an average price at an average restaurant. read more