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Zen Sushi & Grill

3.8 (200 reviews)
Closed 11:00 am - 2:00 pm, 4:00 PM - 9:30 PM

Zen Sushi & Grill Photos

Business Info

ZEN SUSHI & GRILL ATMOSPHERE

What's the vibe?
Moderate noise
Good for groups
Good for kids
Outdoor seating

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Recommended Reviews - Zen Sushi & Grill

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David V.

I think Zen is a solid 4 stars. It was also definitely overpriced... Again, with other restaurants in the vicinity, I think because of the location and building, you're paying for ambiance. I ordered Spider, Philadelphia, and Chicago. The spider roll is supposed to have soft shell crab. While this one did, it was not have the dominant texture or taste of the roll. Most Spiders also don't have spicy mayo on top... The Philadelphia roll was good and basic. Chicago roll was also good. I took off one star for price and because I also stood in the doorway with several staff passing by without acknowledging me. It would have been nice to have been told someone will be with me shortly or welcoming me. It was also because I saw who could only be an owner or manager at the host stand- see me walk in and then still turn their back and leave without saying anything.

Brown $4 salad

$112 To go order, nothing labeled and everything packaged together, tiny browned salad. Called to ask if this is how they usually do To go orders, they said yes.

Live edge tables a a very nice look.
Andy W.

What a welcome surprise to find a super delicious sushi place in Beloit, WI. I'm always leery of sushi places in the central US. After so many bad meals over the last 5 days up here I wasn't expecting much but this place is so above expectations for small city USA! From the moment you walk in till the time you walk out you will feel transported to a major city with this place. The menu doesn't just list the options but has marvelous images of each roll and the spirits list is very nice with great sake & soju options. The decor is a nice combination of midwestern meets Osaka. The staff is was amazing and this was a top notch place to dine if you find you way to this town.

My note stating "No eel sauce"

I am allergic to fish and shellfish so I have always enjoyed Zen because they have the angry bird roll. I ordered online the angry bird roll with some other items and made sure to note "No Eel Sauce" due to my allergy. Upon receiving my food, the roll had eel sauce on it. I called to inquire if the sauce actually contained eel & the manager, Jan, confirmed it did. I explained to her that I had noted "No Eel Sauce" and she continued on arguing with me that I did not note "No Eel Sauce". After a few minutes of back and forth, Jan hung up on me. I further reviewed my online order and called back to explain my email confirmation noted that I had put "No Eel Sauce" and I could not eat the roll I was given. Jan told me there was nothing she could do because it was not noted. I explained I would come in and show the email and that all I wanted was my food. She again, hung up on me. I went to the restaurant and a boy, Carter, came to talk to me. He told me, it was noted that I had put "No Eel Sauce", but he didn't know what I didn't want eel sauce on. I explained I only ordered one roll that contained eel sauce. He continued on explaining there was nothing he could do. I explained all I wanted was my roll and he said Jan directed them not to make me a new roll. I then expressed that I genuinely can not eat the roll with eel sauce because I would die and Carter laughed and said, "Well then don't eat it. I don't know what to tell you.". I was in awe at this experience. Genuinely speechless that I did in fact note I wanted no eel sauce, they did not accommodate to me with a severe allergy, I was hung up on twice, laughed at, and treated with extreme unprofessionalism. Jan and Carter both exemplified extremely poor service and I am shocked that a manager would not be willing to better someone's experiencing.

Miso

Beloit has diverse offering and tonight I chose Zen without any regret. The food was yummy, atmosphere was great and Chef was fantastic both in skill and personality.

No eel sauce

Let me start by saying this establishment states they pride themselves on high quality food. This means nothing if you don't have exceptional Customer Service. My daughter ordered online. Specifically asking for no eel sauce as she is allergic. I've added a picture for reference. She got home with her food and eel sauce was on her roll. She called Zen and spoke to the manager Jan explaining what happened, hoping to go back and pick up a new roll. Instead, Jan was unprofessional said nothing could be done and hung the phone up. My daughter drove back to Zen hoping for resolution. She then spoke to a gentleman named Carter who was rude, unempathetic, and unprofessional. My daughter explained the situation, showed him her order confirmation, and let him know she was allergic to the sauce. He stated " well we are not making a new roll so your going to just have to eat it and see what happens". I am blown away that this establishment would treat a paying customer like this. It wasn't like she was asking for a discount, or a replacement of her other food that was now sitting at home getting cold. All she wanted is what she paid for. What happened to giving your customers a good customer experience? My family and I frequently eat at Zen and I am shocked this is how they would treat a customer especially when it was their error. We will not be going back. And for the sake of their establishment, I hope they give these two inviduals the basics of customer service.

Scallop appetizer
Aurora A.

WOW! All the appetizers we tried had incredible taste. Wish the scallop appetizer came with another scallop for the price. The fried rice is a nice additive. The shrimp bowl was incredible. Would definitely recommend if you don't like sushi. The oh my god flaming roll was so good! So was the other flaming roll we tried. It's a nice date spot with the lighting and seating arrangements. Our server was prompt and friendly. Will definitely be back to try more rolls. YUM!

Crab Rangoon
Lordanthony G.

Zen offers excellent service and a serene ambiance. The sushi and crab Rangoon are delicious and fresh. A perfect dining experience! Five stars!

Heather B.

This is a jewel of a find if your looking for amazing sushi of every variety . We always start with the avocado ball and tempura asparagus appetizers. If you love wine , the selections are impressive and I recommend trying the homemade sangria or ginger lemonade.

Dragon Roll

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1 year ago

The Chinese lady at the main desk is rude and she profiled me. Very unwelcoming to the youth

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2 years ago

Great Asian food with an energetic atmosphere. Make a reservation to guarantee seating.

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3 years ago

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4 years ago

We have been coming to Zen since they opened! Great Sushi, great service and a wonderful enviroment.

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Zen Sushi & Grill - sushi - Updated May 2026

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