I don't usually write reviews, but this experience was so exceptional that I genuinely feel obligated to document it properly. I had a high-end Canali suit made from 100 percent wool with a 100 percent cupro lining (elite Italian brand). If you understand fabrics, you already know how delicate and unforgiving that combination can be. This isn't something you can just replace. It's structured, tailored, and expensive. Unfortunately, the suit ended up in what I thought was an unrecoverable condition. It had visible contamination on it (4 day old vomit 40% coverage), and I took it to three different dry cleaners before coming here. Every single one either refused outright or gave me that look like it was done. At that point, I had basically accepted the loss. Then I found Zeppelin Cleaners last minute. And when I say last minute, I mean I literally called right at closing time. Not only did they answer, they kept the store open and waited for me to arrive. That alone already told me something was different about this place. When I brought the suit in, they didn't panic or brush me off, and they didn't make unrealistic promises. They assessed it like professionals. You could tell they actually understood fabric composition, construction, and stain treatment at a technical level. Here's where it gets crazy. They had it ready by the very next day. When I picked it up, I genuinely couldn't believe what I was looking at. The suit didn't just look clean. It looked better than when I originally got it. The fabric texture was fully restored. There was no visible staining or discoloration. The wool integrity was intact. The cupro lining looked smooth and untouched. There was no warping, no shrinkage, and no stiffness. The suit was properly pressed and held its structure perfectly. They didn't just clean it. They brought it back to life. If you understand how sensitive wool and cupro are, especially after heavy contamination, you'll understand how impressive this result really is. This was a high-risk job that multiple other cleaners would not even attempt, and they handled it flawlessly. The customer service was just as impressive. They stayed open past closing just for me. They communicated clearly and honestly. They delivered a fast turnaround without sacrificing quality. They treated the garment with real care. I was so satisfied I tipped over 100 percent, which I have never done before. At this point there is no question. They are officially my go-to dry cleaners. If you have a high-end garment, a difficult stain, or something you think is done, take it here before you give up. They do not just clean clothes. They restore them. They are the definition of excellence. Valor Extraordinaire read more

I bought a jumpsuit where the torso was too long and needed a tailor I could trust. I've been going to Zeppelin Cleaners for a few years, so I knew they'd do a good job. When I first picked it up, the torso had been shortened perfectly, but the sides were still a bit wide. I gave them a call, and they immediately told me to bring it back in so they could fix it. After the second adjustment, it fit perfectly! I really appreciated how responsive and professional they were, and I'm happy with the final result. If you're looking for a reliable tailor, I'd definitely recommend giving them a try! read more

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I really appreciated the response time when I reached out about an alteration to a prom dress that needed a quick turnaround. Sam was amazing to work with! She listened carefully to my issue and offered a solution. We took the dress in on Sunday, and she had it ready by Tuesday for another fitting. Sam wanted to make sure there was time if any other adjustments were needed. Needless to say, the dress turned out as we had hoped, and my daughter is very happy. Thank you for the job well done and for the fair price! read more

I needed my dress hemmed for a photoshoot and I was able to walk in and drop it off quick. They got the job done very quickly. I brought it in on a Monday and it was ready by Wednesday. Fair pricing also. The woman was clear about the slight increase in pricing as they had to hem from the waist (with elastic) in order to maintain my design at the bottom of my dress. Very pleased! read more

I came to Zeppelin Cleaners to have my 2-in-1 wedding dress altered and pressed -- they worked on the inner dress and removed the train since there wasn't a bustle -- and they did such an amazing job! They also pressed my fiancé's suit, and everything came out absolutely perfect. The service was fast, friendly, and so professional. You can really see the quality of their work -- my dress looks flawless and completely photo-ready for both the ceremony and reception. The shop has such a welcoming vibe, and they make the whole process so easy and stress-free. I'm so glad I trusted them with such important pieces for our wedding! read more

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I took a gown to Zeppelin for alterations and I won't go anywhere else again! Excellent service but the most kind, knowledgeable, and patient staff -- I wish I had gotten her name. She finished the dress in four days, and it fit to perfection. She. I picked it up, she remembered all the details I'd shared about my son's upcoming wedding, wishing all of us well. They clearly care about the community and quality customer service. I'll be back! read more

I recently brought several pairs of pants here for alterations, and I couldn't be happier with the experience. The staff are extremely friendly, professional, and accommodating--and their prices are the best in town. They followed my instructions exactly and did a fantastic job. When I realized (through my own mistake with measurements) that my pants ended up a little too tight, they went above and beyond to help me rework them. Even though it was completely my fault, they were so understanding and willing to work with me to make sure I was satisfied. That kind of customer service is rare these days, and it shows how much they care about their customers. Highly recommend this place if you're looking for quality work, fair prices, and a team that truly values customer satisfaction! read more

Samy took the time to listen to my requests and performed the alterations so well and accurately. Such a pleasure to work with this business. I will come again and soon read more

Amazing work very good prices and they turn it out very quickly. I highly recommend Zeppelin Cleaners !!! read more

Zeppelin Cleaners - Had these sewn on a leather vest took them 2 days and they didn't even sew through the liner - Sewing & Alterations Near Me - Northridge, California

Dropped off a suit for some alterations . Spoke to the guy who does the alterations and he said they could let out the jacket slightly. Paid over $40 for the alteration. When I picked up the suit, I tried on the jacket and nope. It was exactly the same. No difference. The lady behind the counter looked at the jacket and basically shrugged. Will not be coming back here. read more

Sam was amazing! I came in Monday 2 days before New Year's Eve and gave her my Burberry shirt along with another button up shirt. She explained to me the quality of my Burberry shirt is difficult to clean but she can do her best I said that's fine with me as long as it's cleaner than before. She said she will get it done Wednesday but it was done Tuesday night today when I came and picked it up. They went above and beyond and all the stains on my shirt are gone and it looks brand new. I found my new cleaners. read more

I am truly in shock right now, I Just to come here and left them a great review in the past. They have changed owners I believe in recent time. I came in again to get some pants tailored and the girl told me we may not be able to do the waist cus if the material i okay that's fine. So I came back 2 days later to pick up. I got off the car and forget my pick ticket in the car. I walked in and she asked for my phone # I age it to her. She's said hey we couldn't do the waist I said no worries I understood. She then said okay well remove the there of the wait the total will be $60. I was a bit confused cus my I could tender my original ticket was less. Whatever I paid it and she said okay you're one . I proceeded and asked for a copy of my receipt. She handed me one that said $60 not itemized. I walked to my car and looked for my original ticket as I felt robbed, I found it and it was only supposed to be $45.00. I went back in and told her what had happened and I told them to keep the $15 but they had lost a customer for stealing. read more

Zeppelin Cleaners - Invoice copy's - Sewing & Alterations Near Me - Northridge, California

This dry cleaner used to be dependable, but ever since the change in ownership, things have noticeably declined. The space looks untidy, and the woman now handling pickups gives off a chaotic and unprofessional impression--not exactly confidence-inspiring. I brought in a linen dress and a silk skirt. The dress received a general alteration I didn't even request, I asked for a more custom tailoring and the skirt--despite a specific conversation about needing a thin replacement waistband (which I paid extra for because the lady specifically said it would be more expensive)--came back with a thick, bulky waistband and an entirely different stitching pattern. It completely changed how the skirt fits and looks. Now, I have to take it elsewhere to get fixed! To say I was upset is an understatement. If this is the level of attention they give to basic instructions, I'd be seriously concerned about the quality of their dry cleaning as well. Save yourself the time, money, and frustration--take your clothes elsewhere. read more

Amazing customer service. Kind people and very informative on style and type of alterations. Knowledgeable. Super kind people would definitely go back again. read more

Amazing! Highly recommended Javier to do your alterations! He made my dress perfect in one fitting! They are all very nice and honest, fast service and great communication! The rate was fair considering all that had to be done. read more

Zeppelin Cleaners - This is the dress I had altered, they also pressed my husband suit. - Sewing & Alterations Near Me - Northridge, California

They did an incredible job on all my alterations and service was quick. Dry cleaner was great too. Thank you, will be back for more!!

MY JEAN LEGS WERE TWO DIFFERENT LENGTHS AND CROOKED. I communicated with them repeatedly in order to not have to write a bad review for a small business, but the staff behavior/rudeness today was unacceptable. This review is for personnel of the establishment and the tailor himself. The tailor is a third party that they contract to work two days a week for their business. I will preface by saying I am a seamstress and embroiderer (and avid fan of a good tailor as I get all my clothing adjusted). I brought in two pairs of jeans to have them hemmed shorter with original hem, something I could've done myself, but don't have the time do to. The jeans were brand new, unwashed, straight from the store. I originally brought in one pair and requested a certain length. A week later I picked up. That length was respected but I noticed the hem on the left leg was sewn crooked and sort of like a hemisphere. I contacted them through Yelp with the issue and was told to bring it back in. That was my first mistake. I brought it back, along with another pair that needed to be hemmed (I figured it was a fluke as the right side was perfect) explained the issue in-person, to both the staff and the tailor and was told to wait a week. When I picked up, BOTH pairs of jeans had a crooked (hemisphere) hem. The original pair was not even fixed and the second pair had the same issue. I brought up the issue immediately (at the establishment) and was told it would be fixed, if not I would receive a refund. A week later (today), I came back to pickup my jeans. The second pair of jeans had been rectified. But the first pair STILL had a crooked hem! The staff kept repeating they didn't understand what I was saying, even though I explained it at least 5 times at this point. They repeated they had paid the tailor 3 times for job, and that they cannot offer the refund they promised. After arguing they offered a measly $10 for "one pant leg"; that's not even half the amount I paid per pair. They also stated that this was an issue with every single pair of jeans that will ever be hemmed. WHAT?! I paid for a service to be done correctly and was promised a refund if it was not done correctly. THEY CONTRACT A TAILOR THAT REPRESENTS THEIR BUSINESS AND DOES A POOR JOB, HENSE WHY THEIR BUSINESS NOW GETS A BAD REVIEW. read more

Zeppelin Cleaners - Conversation through Yelp - Sewing & Alterations Near Me - Northridge, California

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I called them up a Friday to inquire about hemming a few pants. They responded promptly and then completed the job quickly and on-time, doing a perfect job. Everyone is also super friendly! Definitely recommend them! read more

Joanne is amazing! She was one of the few people willing to give me a ballpark quote over the phone based on where my bridesmaid dress is from. Everywhere else said I had to bring it in or they charged me a higher price than Joanne's pricing. I just needed a simple trim of the dress and Joanne was able to perform in a timely manner. I even forgot to bring shoes when I had to try on the dress for pickup but she was prepared and had extra! I am so happy I found Joanne since she lives close to me and I plan to keep her as my go to tailor. I use to have one in Sherman oaks but since I've moved Joanne offers just as great service and pricing. read more

Zeppelin Cleaners - The birdy grey dress she altered - Sewing & Alterations Near Me - Northridge, California

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I was looking for a new dry cleaner and came across Zeppelin Cleaners close to my home. I went there with a few of my suits and couldn't be happier. Price is good, and they work in a timely manner and will accommodate on time. The guy at the front I believe his name was Tal very nice and kind person. I will definitely be doing my dry cleaning here going forward. read more

They managed to get some stains that other cleaners didn't. Price was reasonable. Happy with the transaction. Would definitely use again. Nice people. read more

Outstanding service! Warm and friendly as well. I used them for their tailoring services and they must be magicians. My snowboard pants were way too big and they tailored them so perfectly that I must be dreaming. I highly recommend Zepplin cleaners-both for Cleaning and for tailoring. read more

Quick, efficient, and kind. Really appreciative of the flexibility especially with a hem on such short notice. Highly recommend!

I got my wedding suit altered here and everything was completed on time and it fit great! Every time I come here it's always a easy process. I will be back! read more

Zeppelin Cleaners - Suit - Sewing & Alterations Near Me - Northridge, California

Amazing place, prices are good, I'm going there for my weekly dry clean, and my shirts always look like new. read more

Zeppelin Cleaners - Dress shirt - Sewing & Alterations Near Me - Northridge, California

Joanne is amazing at her work. She has altered two bridesmaids dresses for me over the past few months and it is always flawless work. She is always on time and I will continue to bring my business here for years to come. Thank you Joanne! read more

Zeppelin Cleaners - Sewing & Alterations Near Me - Northridge, California

I've come to this business for dry cleaning and alterations with the previous owners, and the new management does not disappoint! Saima provides great customer service and is very friendly. I love their in-house alteration service with a fast turn around. Prices are great as well so this place is hard to beat! read more

This latest visit was my second visit. The same woman helped me both times. This particular time was for my bridesmaids dress. I had waited til the last minute to get it hemmed. Thankfully Joane was able to get it done within the two days I needed it by! She also pressed the dress for me. At first I was surprised by the cost but after talking with the other bridesmaids ( who also waited til the last minute. Two days and even the day before) the price was the same for the two days. And they went to another place several cities away. So Joane's pricing is fair across the industry! Anyway the dress was beautiful, no snags or anything. Thanks so much Joane! read more

Zeppelin Cleaners - Me and the dress! - Sewing & Alterations Near Me - Northridge, California

What a find! So happy with the costumer service!! I felt so taken care of, fast and professional service!! I will trust all my future alterations with Zeppelin cleaners, and the price was competitive and the solution did not have a bad oder like other cleaners I've used in the past. read more

Zeppelin Cleaners - Very clean and organized shop! - Sewing & Alterations Near Me - Northridge, California

I had such high hopes for this business as I saw so many great reviews and when I came in everything was so positive but the lack of assertiveness and communication was very disappointing. I came here to bring my wedding dress to get cleaned and sew after my wedding and have it put into a preserved box. Everything went great to begin with. I got a pretty good quote on pricing $300 which is the average price for cleaning in a wedding dress so the the box and a timetable of 3 months to have my dress fully cleaned and sew. I was supposed to pick it up on August 3rd. I never got the chance to come pick it up at the time it was ready due to work and personal things. Fast forward I was finally able to come pick it up on September 1st. Granted this was almost 1 month after my scheduled pickup date. I walk into the store to pickup my dress and I'm told that it's not ready yet that they hadn't sewn it. I spoke to the lady in charge and I explained that I gave them an extra month and she didn't know how to answer. I never even got a phone call ahead of time. A complete waste of trip. On September 1st she gave me a new date in two weeks. September 15th to be exact I was told to come pickup my dress again. Again I come on the exact date to pick up the dress and again I'm told that they hadn't sewn it. No phone call again. At this point I'm ready to take my dress but she told me 1 more time to come pickup Monday. Monday comes around and 2 hours before I come to pickup the dress I get a phone call that it's not ready to come back Tuesday. It took them 1 month and a half to finally call me to let me know not to waste a trip. Tuesday comes around and I'm picking up my dress and I have to wait another 20 min for them to put my dress into the preserved box. I am so disappointed with this business and I will not be returning. Such a great start and it all went down hill due to lack of attentiveness, assertiveness, and communication. read more

The owner goes above and beyond to deliver great service and great cleaning! Keep coming back!

Really good service! I cleaned 2 shirts and 1 dress, and after clean looks like new. And price is worth. Definitely come again! The owner used to work for celebrity, so you really can trust her. read more

Zeppelin Cleaners - Sewing & Alterations Near Me - Northridge, California

Joanne is an amazing person and an amazing seamstress. She has always gotten my dry cleaning done before events Even if it's last minute And has seamed a tough fabric work pants to my liking. Have suggest her business to all my friends and family !!!! read more

This is a very nice local business. The ladies very nice I've always use them and I strongly recommend anyone who is looking for a great dry cleaners. read more

Joanne of Zeppelin Cleaners in Northridge did an excellent job of sewing and tailoring my Red Pizza Hut Beanie. I strongly recommend her for any and all of your alterations and repairs read more

I'm sorry I don't recommend this place. It hasn't been good everytime I've picked up and the workers here are so defensive even before you say anything. I don't recommend it unfortunately. I wanted to like it too. read more

So lucky to have found Joanne! Joanne was SO sweet and insightful. She did an amazing job and I can't wait to be back. The BEST tailor and service in the Valley! read more

I hope to write her nam correctly, Joane. She is kind, really friendly, super competent, works making and altering clothes for more then 40 years. The price is reasonable, the service is perfect. I highly recommend this place! read more

I had a four star review prior and not sure why since there was never an issue with Zeppelin Cleaners but I figure I update it today and give a five star review! Joane and her team are always friendly and welcoming when you come in. They always make sure to check you in and ask what you need done. I have dropped off coats and suits for a few years now and never had a problem, always great prices, great service, and quality cleaning! Today I came in for some measuring and Joane was kind enough to help me out as well with that and made sure she got all the measurements accordingly. read more

JoAnne was great! Professional, helpful, friendly, great work an on time! This is our go to place from now on! read more