I wish to express my sincere appreciation for the excellent service received during my recent…read morevehicle maintenance visit, which included an oil change and tire rotation. The diagnostic evaluation was thorough, and I was particularly impressed by Amir Mims. Amir demonstrated exceptional professionalism and dedication. He clearly articulated the service findings, differentiating between immediate needs and future recommendations with complete transparency and without any sales pressure. His ability to simplify technical information and ensure my understanding empowered me to make informed decisions confidently.

Oak Lawn had a convenient location, right on 95th. The dealership looked clean inside. The waiting…read morearea looked clean and well-organized. It looked like they had a lot of people working there. The staff appeared particularly attentive. I worked with a guy who called himself Frank Nash. He seemed to have a pleasant demeanor.

Our experience was amazing. Our service advisor Nick was excellent! He was very prompt and kept us…read moreupdated on everything. Our 2020 Ford Explorer needed maintenance and he got the job done.

The worst experience I had dealing with this dealership the General Manager was unprofessional,…read more They took advantage of my friend from the sales person , the business manager and the general manager . they filled his application and falsified the information in order to put him in a car he cannot afford , they told him he is paying one price but have him sign papers with completely different prices . They never gave him a hard copy of the documents he signed which is against the law. So he decided to back out of the deal . they started accusing him of taken the car which he never did , he requested his $2000.00 back, and so far they are refusing to give him the money . The next step is to contact an attorney if he does not get his money back , the BBB and the office of the attorney general of Illinois to report the fraud they are committing by not even providing a hard copy of what he signed and falsifying the loan application. So what ever you do stay away from This dealership!

I have been a long‑time customer of Mike Haggerty Buick GMC, and this is the first time I have ever…read morefelt the need to post a complaint. Unfortunately, after multiple incidents and inconsistent information from the service department, I no longer trust this dealership with my vehicle. On 03/03/2026, I came in for an oil change and a tire sensor error. When I got back into my car, the tire sensor light was still on -- I hadn't even left the lot. I walked back inside and informed the service advisor, Pedro Zavala, who seemed rushed and frustrated. He had previously told me the issue was fixed when I asked before paying. He then took my keys, drove my vehicle around the dealership several times, and brought it back into the bay. After about 10 minutes he returned and told me the TPA was bad and that he had temporarily gotten the sensor to work by spraying "something" to hold it in place. I had already waited over two hours, so I scheduled a follow‑up appointment. At my 03/18/2026 appointment, the paperwork stated that Fix‑A‑Flat was found on the sensor and that the TPA was replaced for $278.36 -- consistent with what Pedro told me. On 06/25/2026, the tire sensor issue happened again. Despite having a 7:00 AM appointment, I waited two hours before being told that Fix‑A‑Flat was supposedly used again -- which is completely untrue. I have never used Fix‑A‑Flat. I was then told I needed another TPA replacement, this time quoted at $390. When I asked why the same repair suddenly cost more, the Service Director, John Coan, responded with: "Why are groceries higher? Why is gas higher? Parts cost more and labor costs more." This was dismissive, unprofessional, and did not address why I was being charged again for the same unresolved issue. Both John and Pedro later claimed they would "never spray anything themselves" and that no such action was documented -- even though Pedro clearly told me on 03/03/2026 that he used a spray to temporarily fix the sensor. The conflicting statements and lack of documentation are extremely concerning, especially since I only service my vehicle here. A reduced price of $260 was eventually offered, but no real explanation was provided for the repeated failure, the inconsistent Fix‑A‑Flat notes, or the pricing differences. I have recommended family members to this dealership over the years, and they have experienced similar issues. This is my second incident, and after the repeated problems, contradictory information, and the way I was spoken to, I feel insulted and will no longer be returning. Bottom line customers deserve honesty, consistency, and professionalism -- none of which I received here.

Manager Tony actually reached out and apologized for lack of customer service before . He said he…read morewasn't aware of my needs and he committed to repairing the minor fixes that weren't done previously . He did a great job and followed thru on everything in a timely manner. Very impressed with his customer service and follow thru! Would definitely deal with him again moving forward! Thanks Tony

Excellent Customer Service! !!…read more "I had the absolute pleasure of working with Nas Zaidan, and I can confidently say he's the best Finance Manager I've encountered at Webb Chevy. Nas professionalism, product knowledge, and dedication to customer satisfaction truly is amazing. Nas impressed me most on his ability to clearly explain financing options and find solutions that worked perfectly for my situation. Nas made what can often be a stressful process feel smooth, transparent, and even enjoyable. Nas Zaidan went above and beyond--not just closing the deal, but building trust. I highly recommend Nas to anyone looking for a knowledgeable, honest, and dependable finance professional. I would gladly work with him again in the future." Thank you again for all your help!!

I went to get my car serviced . I needed an oil change and because my car is at 45,000 miles I…read moredecided that I'm going to start taking it to the dealership so they can check everything more thoroughly then just taking it to the nearby oil change place. What I didn't like is they keep texting or asking you to trade in your vehicle lol. I do not want another car so that's irritating. Also the wait time was two hours - yikes .

I have been utilizing your dealership for quite a few years. All have been a very good experience…read more Most recently I had service - Yesterday, 2/3/26 and I cannot speak more highly of Meliton Criz's assistance and customer service, and professionalism. I do not know the name of your cashier, but I did thank her for the same qualities. Good job Ed Napleton Honda and THANK YOU! I am a senior and it's refreshing to receive such service. L R Jones

I can't thank Anai enough for helping us buy my sister her first new car. She was professional,…read morehonest, and completely zero-pressure from start to finish. We walked in not sure what car we really wanted. We saw 2 used cars and ended up with new 2026 Honda Passport Trailsport. She answered all my questions and helped us get a great deal without any hidden fees or last-minute upsells. Highly recommend asking for Anai if you visit!

Drove 40 minutes to Webb from the city on a Saturday morning to look at a 2010 Lexus HS250h with…read more71K miles I saw on cars.com that I had been looking at for about two weeks but that the dealer had just dropped the price on to move the day prior. Was in and out with the vehicle in about an hour after a test drive, a request that they let me take the vehicle to a nearby mechanic I found on Yelp (John's Automotive FTW!) to make sure it had a relatively clean bill of health and no surprises. The guys also threw in a full tank of gas and a car wash before I left. Was treated really well. Thanks Webb staff.

My husband and I got our suv from Webb Auto Outlet and everything went so smoothly. The staff at…read morethis dealership was fantastic and had great attitudes. We work with Sam and he went up and beyond for us. We honestly feel like we made friends. Very knowledgeable hard-working people here. I highly recommend.

I am a busy girl. I had an appointment for 5/24 to get my car in for the 5000 mile oil change. For…read moresome reason I was thinking Monday was 5/24 this past week. I told my boss, my engineer,my assistant..don't forget I am off Monday. I take three days off..the weekend and what I thought was 5/24. My assistant dutifully comes and says nothing..I take Monday 5/17 off that was supposed to be 5/24. I go to the dealer and I pull in and say I have an appointment at 10am. They take my car and say nothing. I am in the waiting room and it dawns on me I have not seen a direct deposit I see each month so I open my account on line to see that the last transaction I did was Monday the 17th. I am like OH MY GOD. I call my job to make sure the building is ok. I am having a brain hiccup.....how could I have done that so many places and no one corrected me. My assistant was needed to handle a flood ...in multiple units and he was there! My engineer was saved..I was saved... It was God's hand on my life. I asked the service advisor, Eva, at Kelly Nissan when she comes in ..".I came on the wrong day. and you did not say anything" .She smiles..she says Ms P______ we would never turn you away.....!! I am flabbergasted. That is why I rate them 5 stars every time. They could have rejected me..said come back when it is your date!!..but not Kelly Nissan. Thank you for great service all these years.

Service department has operational, follow up and delivery issues. Service was performed without…read moremy consent and prices are much higher than Nissan original parts. Find another Nissan dealer.

Ray in sales was great and very attentive and helpful! I recommend him to anyone looking for a Mazdaread more

The communication is horrible. Kept me on hold for 45 mins, had to go to the dealership to find out…read morethe status. On top of that they couldn't find my vehicle when I got it towed to the location.