Mark is a must call related to any appliance repair…read more Our Thermador washer stopped draining and i called a few service providers and everyone was ok we'll come over and i'll be a huge fee without knowing if we can fix your problem. Mark on the other hand called and asked about the problem and over 2-3 chats provided guidance on how to trouble shoot it and asked to send photos so he could validate that he can fix the problem before even coming. In the end his suggestions allowed me to fix the small problem myself and saved a trip and an unnecessary repair bill. I will always be calling Mark first for his honest advice and quality service

I called him as our dishwasher wasn't working as expected. He had me look at some things over the…read morephone the asked me to do some tests and call him back when done. Did that and we did more tests a couple more times. In the end, he said he could put a new valve in for $250 that might fix it but I asked what he would do if it were his and he said he'd replace it. No $$ changed hands and he doesn't do installs so even if I buy from his brother, he won't profit. I can't imagine calling anyone else for my appliance repair needs.

Nice lady. Informative and friendly. Unusual parking situation, but, parking is available. Vacuum…read moreworks great again.

I have been there twice and each time Gloria has fix my problem. She is very knowledgeable about…read morethe vacuums and I wll always go to them

i went in to metropolitan appliance on memorial day weekend and had done my online research and was…read morepretty certain what i wanted in terms of a replacement slide in stove. jacob a approached me and ended up helping me. we spent over an hour talking about options and discussing standard coil vs induction/glass top. i wasn't going to go that route but jacob is very thorough and not pushy at all; multiple times he stated that his goal was for me to purchase something i felt comfortable with and would be happy to own. i appreciated that. ultimately i decided to go with a frigidaire model that was a drastic improvement on the stove/oven i've lived with for two decades. he took care of the payment paperwork, the scheduling of delivery which had to wait until now and also all the communication between us. he was also kind enough to send a follow up email alerting me to being eligible for a rebate based on the model i had chosen. today, the delivery folks showed up within the stated window and i'll just say that the tracking system clients are sent to know when to expect the delivery is magic! it helped a lot to be prepared and to have cleared the adjacent space but it left no guessing for when they would arrive. jorge and his teammate (sorry, i didn't catch his name) were professional and efficient. they knew how to handle the extrication of the old appliance, how to set up the new one and insure it was level, and they walked me through basic operating instructions. all told (and i haven't yet used the appliance) i have been very happy with the level of service and courteous communication from this business. it makes me want to provide their name to others who are in the appliance market and to use them again when i next need a replacement.

Wes provided competitive pricing on a stacked washer/dryer combo and we got a better warranty for…read more$300 less than their competition! The installers were on-time, courteous, knowledgeable and worked quickly to get us up and running. When we had last minute first time use questions late Friday on a holiday weekend, Wes was available to provide customer support and got us going for a long weekend of laundry catch-up! Would highly recommend this company!

I can't say enough good things about Big Al! When my Whirlpool dryer suddenly stopped working, I…read morewas dreading the thought of being without it for weeks. I thought I'd have to go through the long queue of waiting for Whirlpool to send someone out. I called in the morning after it broker, and to my AMAZEMENT, Big Al was able to schedule me the very same day. He arrived right on time and was incredibly professional and thoughtful about taking off his shoes. He quickly diagnosed the problem, explained what needed to be done and got to work. What I thought might take hours, days was completed in no time at all. My dryer is running perfectly now, like the problem never happened. Don't second guess it, just call Big Al and he'll get it done. Also, he didn't over-charge me and just got it done for a reasonable rate. Super helpful! Thanks again!

OK Big Al, other repair companies have very big shoes to fill. From the service call to the…read morecompletion of the repair, the experience was phenomenal. It was a great value (definitely when compared to buying a new dryer) and quick,efficient service. Big Al was fast,neat, and super chill, coupled with his expertise, we're hooked.

I had a great interaction with Teak through the Yelp app. Our fridge was making loud sounds and…read moreeventually stopped cooling. After learning the brand and sound types, Teak let me know through a message what was wrong and how to fix it (at least temporarily). The fix worked. I appreciate how responsive he was and that he didn't charge. That kindness and competence will gain him a future client and referrals.

Teak is great! We had a screaming dryer. We never did anything to it to make it so mad! Teak knew…read moreexactly what was wrong and fixed it quickly and completely. He left the area clean and the unit returned to its original location quietly and efficiently. No more screaming, and the dryer works great now! Highly recommended!

Called Appliance Express/Jim -- stressed out because my upright freezer -- crammed full of food was…read morenot working. Jim came to our house within an hour!!! Wow! Our freezer was ice bound and needed a serious professional to address the affected parts. We realize that this might not be the fix but it will buy us time to see if we need to purchase a new freezer. Very happy!

Jim came to fix my loud squeaky dryer the same day, without any tricky diagnostic fee that locks…read moreyou in. He asked a lot of questions before coming and had diagnosed the problem before arriving. The price was very reasonable and the repair was completed in 15 min. I'm definitely going to reach out to him again for my next appliance repair!

My GE Microwave was not cooking and I called Brothers Appliance repair. I left a message and the…read morecall was returned the same day! A few minutes later Tien Nguyen called and we made an appointment for the next morning. Tien arrived about 10:30 the next morning. He was wonderful! very professional, he had the correct tools to do the job and repaired the microwave without needing any parts!! I will certainly call Brothers again when I need help with my appliances and I recommend them highly.

Wow. Just Wow. Our…read more10+ year old Kenmore washer stopped spinning/draining/rinsing. We were on vacation for a week and had a mountain of laundry to do. I needed same day service and called everyone highly rated on Yelp. Nobody could do it. Searched the Googlez for emergency washer repair seattle, and these guys came up. No Yelp reviews, but I was desperate. Called and a human answered the phone on the second ring. Said someone could be out here in a thirty minutes. THIRTY MINUTES!! They showed up 30 minutes later...really. Totally professional. Diagnosed the problem in less than 10 minutes. Needed to get a part from their warehouse in Kent...but could have it back in a few hours! A FEW HOURS!! It was $50 for the visit/diagnosis - which they deducted from the work total after the job was done. He said he would be back by 2p. He was early. EARLY. Fixed the problem, ran my card through his modern google tablet. I got a digital receipt instantly with a perfectly running washer. total bill was around $150. I was stoked for same-day service and a warrantied, certified part. Total professionals. Highly recommend.

So I did end up with another issue and contacted Zhen's. He did great. Had me check a couple of…read morethings before he came so he would not have to make two trips (charge twice). He pre-ordered the part as well. Appointment was scheduled within days. He showed up on time and when he decided the part did not have to be replaced, I was not charged for it and only had to pay the service and labor charge. An honest person! Polite and kind he also explains things to you. I will call him again next time I have an appliance issue.

This was the best appliance repair experience I've ever had! Jerry knew exactly what was wrong with…read moreour refrigerator (compressor), was prompt in coming to repair it, and explained everything in detail about the situation. He is very personable, professional and knowledgeable about LG refrigerators. He'll be the first person I call from now on for sure. His pricing couldn't be more reasonable either. What a great experience!