Thank you Travis Murray, Zimbrick for the amazing customer service, and for helping me find a safe, reliable, affordable used vehicle for me and my family! 5+Stars. If you need a new or used vehicle call Zimbrick West and ask for Travis Murray! Best car buying experience of my life, hands down! read more

Zimbrick Hyundai West - Auto Repair Near Me - Madison, Wisconsin

Called to schedule service 4 times today. Suppose to call me back twice...5 hours no call back. Called 2 more times..put on hold then disconnected. Quick to sell..slow to service. read more

Called to ask about a feature of my Kona that stopped. The service department didn't return my call. I will not return to Zimbrick for service. And I will not buy another car from them. read more

Lousy Lazy salesman. They could care less about the customer. Also a million dollar showroom and as you approach weeds galore at their entry nice touch. Mustache man and the 25 yr veteran thanks for your service but you are a lousy salesman. Mustache man you look ridiculous and your attitude sucks. read more

Nice car but incredibly poor service. Unresponsive, not very helpful. I will not purchase another car from them.

I want to send a shoutout your service team. I came in with a dragging noise from my vehicle. Lucas met me as soon as I pulled in. He diagnosed the problem ands had an associate take care of my problem in minutes and sent me on my way. Your service team is awesome!!!!!! read more

Update time: 1. I'll post a video and/or quotes + receipts to show how prices diverge with no real itemization nor explanation. 1b. A simple repair was quoted for $4xx. Returned to get it done & the new price was $6xx close to $700. Talk to Kyle, the service manager after he reached out when in receipt of my corporate survey... We agreed to $506.xx plus tax. Arrived MLK weekend after my appointment had to be pushed up from MLK Monday to the FRIDAY before. I was then quoted near $700 at the counter when we've had this 506 in the system on the account. 2. Cut to... today, Feb. 9th and I get the call the service issue is resolved with an update (put a pin in this), air filter needed soon and we can complete your mirror for $464. Me: that includes everything? Part, labor and paint? Him: Yes Me: May I have that emailed? May I pay? Him: sure when you come in. You can pay then. He has to call back to cover another issue. During the 2nd call I ask to pay again. Him: oh, you can just pay when you pick it up. Me: I thought you had to order the part and this needs prepaying due to the paint? Him: Yes. Me: okay I can give you the card number over the phone and get the process started. Him: oh! Well, I haven't closed out the ticket. We agree he'll close it out and call me back. Y'all, he calls back & that's when I am explicit of wanting to pay via phone because I'm not going to pick up my car just to return it once the part comes in and sit around hoping to catch "Rona. I'll pay today. Keep the loaner and avoid making inefficient trips. I was told he'd call back. I asked why? Is there an issue of taking the card? I'm told customers are ahead and he'll call right back. Welp... Kyle called. The service manager leaves specific message that the loaner has to come back and I'll take my car and just wait for the part to come in then return for the install. He understands all I say yet the actions remain unchanged and only focused on getting the loaner back. Now. Today. My contract isn't up and it's weird that any shop is like who cares what our contract says or that you're getting more work done...just get out that loaner and no loaner for you (think Soup Nazi). read more

Purchased a used Santa Fe, as-is. I understand this means I don't have a warranty, but within weeks after purchasing it I found out it was burning oil. Hyundai apparently have an engine replacement program for this situation, but Zimbrick insisted on performing a different service before committing to that option. After an inspection, I was recommended eight services that they described as urgent and requiring attention, including new spark plugs, a replacement of all four tires, coolant flush, brake service, and more -- totaling over $2600. These are things I would expect any decent dealer to inspect and rectify before the sale. No documentation at the point of sale said anything about these needing attention. A reputable mechanic has suggested that Zimbrick knew about this when they sold me the vehicle. read more

I am a huge fan of customer service. Was advised recall service would be 2 hours when making appointment. Brought car in and was advised would need for entire day. Living in Sauk City that presented a logistical problem. Was provided with a complimentary loaner due to miscommunication. Kudos to Samantha Styler,service advisor in that regard. read more

I had some warranty service done on my Santa Fe recently. The folks here were very friendly and knew what they were doing. During my first visit (I just stopped in unannounced), they took a look at my issue and ordered the parts I needed. We set up an appointment and I was back a few days later. Check-in was easy. The waiting area is decent - clean and neat. Not the best I've seen, but certainly not the worst. It took about an hour (felt like an easy fix, but I understand that doing a quality job can take more time) and I was on my way. I really don't like the location, however. It sure would be nice to have a west side location versus fighting the beltline to hit a south-side business. That being said, it's my only option for Hyundai service - I love my Santa Fe and I can live with the location... read more

Salesman Brad was amiable, understanding and accommodating throughout the purchase process. The one thing that bothered me was that I'd asked at the start whether they were selling vehicles above MSRP; Brad told me no, that they aren't that type of business. Then, during final price negotiations, they added on a $2000 "diamond coating" and warrantee that I told them I didn't want. The response was that I had to agree to it or they would not sell me the car. They reduced the cost by $300 but it felt deceitful and I wasn't happy about paying more than I expected. They tried to justify the added cost by pulling up the same model on another dealer's website with an $8k markup above MSRP, which I understand, but at least that is fully disclosed before paperwork begins. read more

So in January, Zimbrick performed a anti-theft security update on my 2017 Hyundai Elantra (which I bought from Zimbrick Hyundai in 2020). Well, my vehicle was stolen a couple days ago anyway, so the so-called "security update" was useless as a deterrent. Given there is a class action lawsuit against Hyundai pertaining to this issue, I thought I'd call the dealership that serviced the car to get some information about it thinking they'd be concerned a customer had their vehicle stolen AFTER the update was done. Unfortunately, Zimbrick's representative showed ZERO concern for my plight and just said I had to take care of it myself. I'm not blaming Zimbrick for my car getting stolen because it's Hyundai's problem (plus insurance will cover most of my loss), but I will NEVER do business with Zimbrick again because they obviously don't care what happens to their customer's vehicle once it leaves their lot. My dad owned a dealership for decades, and he would never stand for such a lack of customer service. If you want repeat business, Zimbrick, the story doesn't end when the customer drives off the lot. Back end support is key, and you failed in that regard. Good riddance! read more

This last service experience was as nothing I've ever experienced at a dealer. They had us run to multiple local parts stores to get parts only to not tell us everything they needed. Nobody told us about this so we're without a vehicle for another entire day. I'm not sure why they didn't just order everything they needed (or what we didn't bring them that we had to get), but it was frustrating. We finally had to tell them to just order what they needed so we could just get it done with. I'd recommend a local mechanic, not a dealer chain. They at least gave us a bit of a discount, but I probably still wouldn't be a return customer. read more

Where do I even begin..... every time I go into this place, they surprise me with a new level of incompetence.

Service was fine. There was a promise of a refund from the associate that has never been received since this summer. Tried emailing back and no answer. Service advisor 2037 Andrew Frick. Not the way to do business. Their new location looks nice, but some more animosity from staff might help match the modern and bright looks. read more

This is an update to my experience with Zimbrick West. On 12/3, I called Zimbrick with a last attempt to get an update on receiving parts to fix my trunk latch, after 7 weeks of radio silence on their end--5 weeks past when my parts were supposed to come in. I was redirected to a Service Advisor and was met with their voicemail once again. So following that, I write an honest review on multiple sites. No call back for my call attempts but 1 business day later (with a weekend in between), the Service Director responds to my review on SureCritic with plans to call me the next day after reviewing my case. The next day, he calls me. Notifies me that they are able to pick up my car, have the trunk latch fixed, and return it fixed--all done that following day. He assured that he spoke to the representatives I worked with and I should be able to anticipate better service should I decide/need to go back. I left this last interaction feeling satisfied. But, I am choosing a 4-star review because I can't help but think about how I could have been traveling through yet another holiday season with a unaccessible trunk and snow concerns on top of that, if it hadn't been for external review systems. I would have preferred encountering at least half of this level of service to begin with, but Zimbrick did good by me in rectifying my previous concerns. read more

The service depart will go the extra mile to make sure you are good and want you to be comfortable while waiting for your vehicle. I recently brought my car in for repair over my lunch break. I did not expect it to take as long as it did. I was starving and getting directions on where I could go get something to eat when the wonderful customer service guy Jeff helped me get something to eat and came to my rescue. This is the kind of stuff that makes you want to come back to Zimbrick service department. Thanks again Jeff!! read more

My daughter bought a car about a month ago and couldn't have had a better experience. Carlos was a fantastic salesman. This was her first car and Carlos helped her with every detail of the sale. Zimbrick did so much to prep the car for purchase and pickup. It's a beautiful 2012 Honda CR-V and we are thankful that he made this such a positive experience. Thank you Carlos! read more

This review is for service only. I brought my Hyundai Elantra to Zimbrick Hyundai twice in the last year for basic service (15,000 mile inspection and oil change). Easy online appointment scheduling and prompt check-in once I arrived. Comfortable waiting area with coffee, tv, and wi-fi. Quicker service than expected! They also took care of things that I hadn't even requested that were under warranty, such as replacing the windshield wipers. Car always returned cleaner than when I brought it in, both inside and out. Overall stellar service! read more

This is for the Hyundai on the east side. In my quest to find my son's first car, we liked an Accent on their showroom floor. My son put down what the salesman requested to hold the vehicle, as well as provide all the financial documentation needed. After a couple of days I called the dealership and the salesman told me that everything was okay and we could pick up the car at any time. We came in that evening only to see the vehicle still on the showroom floor. The salesman tried to tell me that was standard procedure. Next thing I knew, the finance guy is talking to me asking for more financial information and a bigger down payment! We were told earlier that day that they had all they needed and my son qualified for the loan. We were set up. We immediately demanded his earnest money back and we walked! We will never go to Hyundai again. Worst car sales experience ever. My son really likes his brand new Kia Rio! read more

Zimbrick Hyundai West came to my rescue! On my trip from New York to Vancouver B.C. Canada they were able to service my car without much of a notice. Service staff deserves an applaud and Kudos for they're professionalism and quick service time. Thank you! Recommend this dealership! read more

Zimbrick Hyundai West - Aim tick Hyundai west! Kudos!! - Auto Repair Near Me - Madison, Wisconsin

This place sucks, don't go there! u don't wanna get rip off. Services is over price and when you call them why you still having issues with your car after their service. They blame you for not addressing the issue to them, like wtf! I told your front desk guy! Don't try to cover your ass now...Smh this place is a joke read more

I purchased a 2013 Hyundai Elantra GLS Limited. We started out test-driving Honda Civics. However, after getting us out and driving around, talking with us about what we like vs. what we don't, and being extremely patient as we changed our mind 1000 times, Alicia Stevenson found us the right car. We couldn't be more pleased with the experience of working with Alicia or the purchase of our vehicle. And when it came to the financing and explaining warranties, etc. to us, Casey (can't remember his last name!) was SUPER helpful, knowledgable, and truthful. This is the second car I've purchased from a Zimbrick dealership, and I would totally recommend them again and again. From top to bottom, a class operation and a very friendly and professional buying experience! Chariti Gent, Madison, WI read more

Great Service and super fast. I didn't have any issues, the staff was not pushy with needed items, but provided recommendations of when I needed to get the work done by. read more

Worst customer service I have experienced at a dealership. I have filed a complaint with Hyundai and will be having another dealership take care of the engine recall on my Hyundai vehicle since Hyundai Madison is refusing to not charge me although there is a recall, I have an extended warranty on my car, and my car is licensed in a cold weather state (WI). Jeff told me my warranty is "invalid" read more

Get ready for uber, shoddy follow up calls, and declining customer service. TL/WR - Service experience is declining, Service Manager doesn't care, go somewhere else for service. I used to rave about how good the customer service experience was at Zimbrick. It was one of their many amazing points. Lately though, very disappointing. Unless your car is in for multiple days or expensive service, they no longer have rental or loaner cars. They will Uber you (one way) wherever. So they will get you out of the service area, but you have to get your own way back. For some, this will double the cost of an oil change. They don't care though, it obviously doesn't matter. When I asked how I was supposed to get back if they provided the Uber back, I was told to ask a coworker or friend that they only provide one-way transportation. They also now have a "great" follow up system that they sell the work you had done to a 3rd party company that then calls you and uses scare tactics to get you to come back and get more work done. I hope people don't actually fall for this crap. I had my car in for an oil change and they called and said that if I didn't have brake work done, they would void my warranty. All because some service person wrote down that brakes were inspected per my request. The worst part to me is the service managers cavalier attitude towards this all. Clint does not care about the customer or the experience. I will not be back since it is now more expensive to take my car there than ANYWHERE ELSE for service if I have to provide my own transportation aside from the vehicle I am paying them to service. read more

Bought a Sonata after 30 years of owning Toyotas, and have regretted it ever since. The car's pretty nice, but the service has been lousy from day one. My wife won't go into the service center any more after being ignored and rudely treated on previous occasions. Stood waiting at service desk for 10 minutes without being greeted by any staff, among other problems. Now we take our Sonata to another service center. Don't understand how they get good ratings from others. read more

This review is for the service center only. Do not make the same mistake I made. DO NOT TAKE YOUR CAR HERE. JUST. DON'T. DO. IT. One star only because they're conveniently located for me & they had a loaner available (and I think I have to). Service is subpar; friendly enough, but obviously no real care for the customer or concern over cultivating repeat business. Have an aire like they assume you don't have a choice. YOU DO. GO ELSEWHERE! But the bigger issue is their price gouging. They tried to charge me double what services would cost if you go to a regular service shop. Okay, it's a dealership, so yes I know they're always more expensive, but I went there in hopes that the issue would be covered by warranty. Alas it wasn't. Not only did they try to overcharge me for the services that are needed, they then tried to suggest other service that aren't necessary and overcharge me for those too. I declined all services, since not covered by warranty and is much cheaper to have done elsewhere. So go to pick up the car & they charge me $175 for a diagnostic. They did basically nothing & charged me $175 saying that's the standard diagnostic fee?! Since when?? $50-75 may be standard; $175 is outrageous! This was their second chance for me. Previously had the same car in there to repair the coolant system (thankfully that was covered by the warranty). Had to take it back within a month with it still leaking coolant, only to find out the coolant reservoir got cracked. They would not admit fault (oh no, I'm sure it just cracked on its own within a month of them monkeying around with it...) and tried to overcharge me for a new reservoir. Was able to get them down to a reasonable price (although should have been no charge since they cracked it), so thought I'd give them another chance. That was my mistake and I paid for it, but I won't do it again. And I strongly recommend you don't waste your time and money here either. read more

This is my 4th vehicle from Zimbrick Hyundai West... Always great service from John Barr, he is the most honest guy I know!

Came here knowing what we wanted but still our sales guy "dave" really took care of us here! He was super patient and explained everything from payment options, features of cars, and his personal experiences. When the manager wouldn't go any lower on the price of the car, he even wrote us a personal check to make sure we left satisfied. We did and now a month into owning our new car we are so happy and although we also own a Honda...I gotta say that I think we're Hyundai people now ;) read more

NIGHTMARE each time. We have had the worst experience at this place. Consistently rude customer service and sub standard servicing for both of my cars. Once we went to get my xm radio looked at. There was no sound. We had to pay 175$ just to have it looked at with no solution other than buy a new system. We wanted a second opinion so didn't buy one. Thank god! When we left we also noticed that they broke the cover to the radio head and it kept falling off. Then I go to another dealership and found a tiny reset button and viola! My sound worked again. Thank god I didn't take their advice on getting a new 5000 dollar system. We have gone in a few times regarding the usb iPhone plugin and aux port to find out why it doesn't work. They said it was apples fault and the technology doesn't match anymore. Another time I asked about it they said they were going to order me a new part. Well. Finally the part arrives a month later (no one called and said it arrived. My husband had to follow up). My husband goes in to have the port replaced. Waited 2 hours. Then the guy comes out and said that they ORDERED THE WRONG PART! But the good news was they managed to wash the car. WTF?!?!!! I don't care about the sub par car wash. I want my port fixed! We have also gone in over and over for oil changes that take 2 hours minimum. At other Hyundai dealerships it never takes that long. Amato in Milwaukee never takes 2 hours. And they are really nice. They are always rude at zimbrick. Never helpful. I have never walked in and had a successful appointment. We complained to the Hyundai customer service about them. Got a call from zimbrick. And then they said that a manager would follow up. Of course. We never heard from anyone. They don't give a shit about their customer service since they have a monopoly on Madison. I AVOID THEM AT ALL COSTS. I will drive to Illinois and go to Hyundai dealerships there first before going back to zimbrick assholes. read more

I purchased my car from Hyundai West but live on the East side so I typically go there for service. I needed an oil change and East was booked up so I called the West dealership and they were able to get me in right away. Pleasant folks, pleasant atmosphere and quick service. I would definitely recommend them to anyone. read more

I went in to get a front headlight fixed- I received prompt service, well explained, and as always friendly. I greatly appreciate the work area lounge as I can continue to get work done. Please keep up the excellent, friendly service. The price is comparable to any garage work- and I have the security knowing the mechanics know my car and fix it correctly the first time. Wendy read more

I just purchased a Hyndai Tuscon. This is the fifth time I purchased a new vehicle at Zimbrick. The main reason I come back is Dave Han. He makes buying a new car fun. read more

My wife and I purchased a used 2012 Hyundai Sonata with low mileage. Our salesman, Tim, was very friendly and helpful in making the right decision on what type of car to buy. He never pressured us and he was up front about everything with the car and the buying process. We would definitely recommend Zimbrick Hyundai West to anyone looking for a great vehicle and smooth buying experience. read more

Was lied to blatantly by the finance person who was initially helping with my vehicle purchase. I have average to good credit and was quoted that I would have no problem qualifying for multiple programs including 6 months no payments and low APR on the first night I was there. I was there relatively late which meant that the financing wasn't going to be able to be figured out until the next day. Next day I get a call from a different finance person and he tells me that I didn't qualify for any of the programs and the interest rate was more than triple what they quoted originally (1.9 up to 7.2). This is why I can't stand regular car dealerships like this, butter you up just to get your hopes up and then expect you to take their BS and still buy the car. If there's going to be an issue up front tell me, don't lie to my face and put on a song and dance. I will not be going to them again for repairs on my current Hyundai or any future purchases. read more

I purchased a 2013 Hyundai Sonata. My experience was exceptional from the moment I walked through the door. I worked with Tim Kopmeyer who did an exceptional job of explaining features of the Sonata; was able to answer any and all questions. I was impressed that he personally had detailed my car prior to my picking it up; the gas tank was full !!! Additionally, Matt Schultz the business manager/finance "guy" was professional, friendly, explained things concisely and completely. I'm am beyond delighted with my overall experience at the dealership, the people I worked with and the car is just delicious ;) I'm finding it straightforward and easy to learn. I'd done a lot of research through Consumer Reports and Auto Trader and had planned to try out the Camry and was a little concerned that the first car I drove I was immediately ready for. However, the price for a car that is just beautiful, has great gas mileage, was a certified model and the fact that I was able to extend the warranty so reasonably as well as having road service included through 2013.. I just could not be more pleased. And again, Tim is absolutely the most knowledgeable and courteous car salesman I could have asked for. read more