My first attempt at using this service. Walked 20 blocks to get the car, however, the car was not…read morethere. Called support they said they *could* transfer my payment to another vehicle, except I'd used a discount (Groupon) so, only what I actually paid would transfer and I'd have to start from scratch, standing on the corner, with a deadline. They said they found the car a few blocks away, but couldn't guarantee the key would be there. I just cancelled it and took them off my phone. Won't try it again.

I should've read the reviews first before booking one…read more Between having a car with a dead engine be available as a rental and waiting for 40 mins to talk to customer service to the $2.50 service fees that you get charged for EVERY toll you pass through... It just was a very bad experience. They charged me for gas even when I filled up the tank more than what I started with. Thankfully I was able to get refunded for that. All in all, paying $300+ for having a dusty car for 9 hours feels like highway robbery.

DO NOT RENT FROM KYTE (now Turo). They are completely unreliable and unprofessional. If I had…read morewritten this review a year ago, I would've given Kyte 4 out of 5 stars. But after my recent experience, I wish I could give them zero. I had a car scheduled to be delivered for July 20th to take my daughter to summer camp. Just over 24 hours the car is supposed to be delivered, I received an email stating that Kyte is no longer operating in Brooklyn, and that my reservation was being canceled and refunded. No phone call, no advanced notice, just a last-minute email - AND the refund won't be processed for 5 - 7 business days (I still haven't received it). This left me scrambling, panicking, and searching for a new rental car during a very busy summer weekend. I eventually found one at the airport, which now means added Uber fees on top of the MUCH higher rental cost. We were not in a position financially or time-wise to be dealing with this. To make matters worse, Kyte still attempted to charge me a $500 security deposit even after canceling my reservation. I anticipated this and made sure the card on file didn't have enough funds - and I was right. I was still receiving emails and notifications as if my rental was going ahead, including instructions for my "vehicle drop-off". This experience was completely unacceptable, incredibly frustrating, and put my family in a stressful and unfair situation (emotionally and financially!). It's been 10 business days and still no refund. I'm now trying to track down Turo's customer service - spending more time that I really don't have for this frustrating mess they created. Do not rent from Turo. The risk of this happening to you is not worth it.

Kyte was acquired by Turo a few days before my scheduled rental on July 18. Kyte (now Turo)…read moreabruptly canceled my confirmed reservation without any prior notice, explanation, or offer of assistance--leaving me completely stranded on the day I needed the car. I had booked well in advance and was relying on the reservation for an important trip. Because of the last-minute cancellation and total lack of communication, I was forced to scramble for alternate transportation and spend over $1000 out of pocket--nearly triple the original cost. The refund for the canceled booking was processed, but my request for reimbursement of the additional expenses has been met with vague, evasive responses and zero accountability. Turo has shown an alarming disregard for basic customer service and responsibility - which is consistent with other Turo customers experiences with cancelled reservations on their original platform. Their support team has failed to acknowledge the financial harm caused, and after multiple attempts to seek resolution, they have become unresponsive. Based on my experience and the wave of similar reviews, I would strongly advise others to avoid relying on Turo for transportation. The risk of being abandoned without support is real--and expensive.

I've been a Zipcar member for years, and this was my first truly disappointing experience…read more We reserved a vehicle two minutes from our home in Battery Park. Just 30 minutes before pickup, Zipcar reassigned the reservation to the Lower East Side. With virtually no notice, we had no practical choice but to take Lyfts to pick up and return from the replacement location, costing us about $70 out of pocket. I contacted customer support, provided both receipts, and explained that these expenses were incurred solely because Zipcar changed the pickup location at the last minute. The representatives were polite and acknowledged the inconvenience, but Zipcar declined to reimburse the documented costs or provide an equivalent account credit, offering only a 30-minute driving credit. Things happen, and I understand that vehicles occasionally become unavailable. My disappointment is how the situation was handled. If Zipcar's operational change directly causes a customer's expenses with almost no notice, I believe the company should make that customer whole. If you rely on Zipcar for time-sensitive trips, it's worth knowing that you may be responsible for any additional transportation costs if your vehicle is reassigned at the last minute.

They have the cheapest cars, charging you absurd daily rates you could get an Audi for with…read moreenterprise. Ive used it only twice, both times the cars needed maintenance. The first car was gross with food and mud all over the inside. Finally on both trips the app didnt work and I got locked out and had to call to get let back in. Nightmare.

drivers are great allowable routes leave a lot to be desired. please expand so I am able to take…read moremore rides. Service is good always on time.

0 star for this company who hires rude and clueless driver which honk and beep at me when I park…read morelegally beside empty curb. Please take responsibility and hire capable driver with good manner and skill. Stop using the fake illegal immigrant driver which saves money. Bad service provider.

Above and beyond customer service experience, Great clean new cars , quick response from the owner,read more

I had rented one of Kwabena's vehicles through Turo and had an amazing experience. The whole…read moreprocess was very simple and convenient, he was professional, and worked with me to edit my trip due to weather conditions for no extra fee. He's got brand new vehicles at good prices and always responded quickly to my messages. Great personal customer service. I recommend and would rent with him again. With Turo make sure you purchase the standard protection plan not the minimum. $500 deductible vs $3,000

My family and I had a great experience with this company during our visit to Manhattan. They are…read moreprofessional, courteous, friendly, and reliable. I am beyond grateful and content with their service. UBC made our vacation memorable!!! Jose, thank you so much for always answering my calls and for your prompt response to my text messages. Their prices are fair for both parties. The vehicles are extremely clean. I highly recommend this company. Thank you so much to the whole team

I had a wonderful experience from start to finish. My driver was Ricardo. He met me in the…read moreterminal by baggage claim and escorted me to his SUV. He was punctual, courteous and friendly. He had water waiting for me and we had a lovely conversation about NY and Miami. The ride was comfortable and I felt I was in very good hands. So much so that I requested Ricardo to pick me up for the return trip to LGA. I highly recommend this service. Ask for Ricardo.

Horrible business, with cars that I had so many years problems with. Would never rent from them…read moreagain.

Thank you again to the guys at SCC!!! Another perfect weekend with their Ferrari 488 Spider! Can't…read morewait Again till next year! Great communication and the vehicle was in perfect condition!